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North American Enterprise Communication End User Trends

¸®¼­Ä¡»ç Frost & Sullivan
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Abstract

This Frost & Sullivan research service titled North American Enterprise IT and Telecom Applications Trends provides vendors, service providers, resellers, and other market participants with valuable insights into numerous telecommunications end-user trends. Another major focus of the study is the timeframe of IP telephony adoption and the specific factors driving migration. It also identifies the specific reasons end users select a premises-based or hosted telephony solution.

Table of Contents

  • 1. SURVEY METHODOLOGY AND SAMPLE DEMOGRAPHICS
    • Survey Methodology and Definitions
      • 1. Table of Contents and Survey Background and Objectives
      • 2. Survey Methodology and Definitions
    • Sample Demographics
      • 1. Enterprise Size in Terms of Employees and Revenues
      • 2. Enterprise Industries and Primary Decision Makers
      • 3. Enterprise Number of Locations and Remote Workforce Concerns
  • 2. DATA SUMMARY AND ANALYSIS
    • Executive Summary and Enterprise IT & Communications Spending
      • 1. Executive Summary
      • 2. Enterprise IT and Telecom Spending
    • Choice of Telephony Solutions
      • 1. Keep Telephony In-House or Outsource?
      • 2. Vendor Selection Criteria
      • 3. Plans for Migration to IP Telephony
    • Perspectives on Bundling and Outsourcing
      • 1. A Perspective on Bundling
      • 2. A Perspective on Outsourcing
    • Conclusions and Analyst Insight
      • 1. Enterprise IT and Telecom Spending and Choice of a Telephony Solution
      • 2. Perspectives on Bundling and Outsourcing
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