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Worldwide Customer Service Applications 2010 Vendor Shares: Service Differentiation in the Age of Customer Experience
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IDC |
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2011³â 07¿ù |
»óǰÄÚµå |
204484 |
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Pages: 9 |
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IDC ¿¡¼ 2011³â 07¿ù ¿¡ ¹ßÇàÇÑ ¡¸¼¼°èÀÇ °í°´ ¼ºñ½º ¾ÖÇø®ÄÉÀÌ¼Ç º¥´õ Á¡À¯À²(2010³â)¡¹ º¸°í¼´Â Pages: 9·Î ±¸¼ºµÇ¾î, US $3,000 ºÎÅÍ ±¸¸Å °¡´ÉÇÕ´Ï´Ù.
¼¼°è °í°´ ¼ºñ½º ¾ÖÇø®ÄÉÀ̼Ç(Customer Service Applications) ½ÃÀå¿¡ ´ëÇØ ºÐ¼®Çϰí, ½ÃÀå ±Ô¸ð ½ÇÀû(2008-2010³â) ¹× Á¡À¯À²(2010³â) µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. 3. »óȲ °³¿ä - 2010³âÀÇ °í°´ ¼ºñ½º ¾ÖÇø®ÄÉÀÌ¼Ç ½ÃÀå
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