Abstract
Report Focus
This report focuses on demand drivers for messaging archiving and related
technologies in the North American market. The research conducted for this
report, as well as the report itself, are focused on the needs of vendors,
investors and others who are interested in participating in the messaging
archiving market in some way, whether as providers of the archiving systems,
forensics services or other offerings. The information presented is designed
to help these vendors and interested parties make informed decisions about the
future opportunities available in this market.
Key Findings and Trends Discussed in this Report
Growth in message-related storage is increasing rapidly
Messaging storage has grown by nearly 30% during the period Winter 2007 to
Winter 2008. Storage growth for email is actually growing faster than email
use itself, primarily because there is greater use of attachments in email,
larger attachments, more use of multimedia, and so forth. Our research found
that storage growth is growing slightly faster for smaller organizations (up
to 2,500 email users) than for larger ones - 31% during the past year versus
26%.
Most organizations have established an email retention policy
Nearly three out of four organizations currently have an email retention
policy in place. However, only about two-thirds of employees in organizations
that have an email retention policy are fully aware of it, while the remaining
one-third are not fully aware of the policy.
One in ten organizations believes that deleting all content is the least
risky approach
While 32% of organizations believe that preserving all email content for long
periods is the least risky option, 10% believe that deleting all content poses
the least risk. However, 28% believe that using an archiving solution poses
the least risk, but nearly one-third of organizations are still not sure about
the least risky approach.
The typical organization has had to conduct a search every 73 days this
past year
During the 12 months preceding the survey conducted for this report, IT
departments in the organizations surveyed had to conduct a median of five
searches through backup tapes, local message stores, etc. to find email in
response to a discovery order, a request from a regulatory agency or for some
other reason. However, some organizations have had to conduct far more
searches, and larger organizations have been more likely to conduct them.
Two in three organizations have had to produce employee email or instant
messages
Nearly two-thirds of organizations have been ordered by a court or regulatory
body to produce employee email or instant messages, while a slightly higher
percentage have referred back to their email or instant message archive or
backup tapes to support their innocence in a legal case.
Most are not very confident of managing data well
Only 51% of organizational decision makers are confident or extremely
confident in their ability to retrieve all information that is requested for
e-discovery or other obligations. Only 48% are this confident that relevant
messages are not destroyed after the organization receives a legal hold or
discovery order, while confidence drops to 32% when asked if all data is
actually destroyed after it no longer needs to be retained.
Table of Contents
Chapter 1
Chapter 2
Chapter 3
- Current Retention Practices and Attitudes
Chapter 4
- Current Information Management Practices
Chapter 5
Chapter 6
- Decision Makers for Archiving and Retention
Chapter 7
- Feature and Function Preferences for Archiving
Chapter 8
- Archiving Market Forecast
Chapter 9
List of Figures
- Growth in Messaging Storage
- “Does your organization have an email retention policy in
place?”
- Breakdown of Users That Are Fully Aware and Not Fully Aware of the
Corporate Data Retention Policy
- Views on Email Archiving and Email Retention
- Views on Instant Messaging Archiving and Instant Messaging Retention
- “Do any of your users store information in local message stores,
such as on a local hard disk?”
- How Email Message Stores Are Used as a Searchable Knowledge Store
- Data Retention Issues That Have Occurred
- Sources From Which Data is Retrieved for Internal, Regulatory or Legal
Requests
- Typical Requestors of Data
- Confidence in Various Aspects of Information Management
- Methods for Ensuring That Users Do Not Delete Important Messaging Content
- Utility of Various Abilities Related to Archiving
- Drivers for Discovery Activities
- Reasons for Deploying an Email Archiving Solution
- Functions That Maintain Responsibility for Archiving Systems
- Functions/Groups That Determine Retention Periods
- Views on Archiving and Email Server Independence
- Views on Archiving and Instant Messaging Server Independence
- Importance of Anti-Spam Filtering to Archiving Capability
- Importance of the Ability to Filter Spam from Archive Search Results
- Policies Regarding the Archiving of Spam
- Preferred Methods for Deploying and Managing a Messaging Archiving Solution
- Preference for Point and Integrated Archiving Solutions
- Preferences for Unified Backup/Media Management Strategies
- Users That Need to Have Email and Instant Messages Archived, 2008 and 2009
- Timing for the Deployment of an Archiving System
List of Figures (concluded)
- North American Archiving Market, 2008-2011 (Millions of Seats in the
Installed Base)
- Factors That Would Influence the Choice of an Archiving Vendor
List of Tables
- Distribution of End Users by Organization Size
- Problems in Managing Data Retention and Related Issues
- Methods Used by Organizations to Deal With Growing Storage Management
Issues
- Time Spent on Various Backup and Archiving Tasks
- Number of Searches by IT for Legal, Regulatory or Other Reasons
- Formats In Which Data Is/May Be Provided to Requestors
- Length of Time that Content Must be Preserved
- Selected US Government Content Retention Requirements for Employers
- Concern Over the Ability to Comply With Various Regulatory Requirements
- Current and Preferred Methods for Managing Content
- Importance of Various Factors When Evaluating the Return on Investment or
Need for an Archiving Solution
- Perceptions About Whether an On-Premise or Hosted Solution Can Better
Satisfy Various Criteria
- North American Market for Messaging Archiving, 2008-2011 ($ Million)
- North American Market for Messaging Archiving, 2008-2011 (Millions of New
Seats Deployed)
- Likelihood of Considering Various Archiving Vendors
