세계의 의료용 BPO 시장 규모 : 지불인 서비스, 프로바이더 서비스, 제약 서비스, 지역별 예측(2022-2028년)

Global Healthcare BPO Market is valued at approximately USD 296.4 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 9.6 % over the forecast period 2022-2028. A healthcare BPO market, also known as healthcare business process outsourcing, is a procedure that is outsourced to a third party. The main reasons for outsourcing healthcare business processes within hospitals and in the healthcare system are to protect the confidentiality of patients' personal information, to detect and manage network security fraud, and to ensure that significant mistakes are avoided. Access to technology and the growth of nearshore outsourcing locations, inflationary pressures on healthcare have led to the adoption of Healthcare BPO across the forecast period. For Instance: as per Statista in 2022, the global market for outsourced services was worth $92.5 billion in 2019, up almost $7 billion from the previous year. IT functions are frequently associated with business process outsourcing. In 2019, the worldwide BPO business generated a revenue of 26 billion USD. Also, with a higher level of customer service and collaboration with emerging AI-driven companies, the adoption & demand for Healthcare BPO is likely to increase the market growth during the forecast period. However, high costs associated with Healthcare BPO and threats to data security impede the growth of the market over the forecast period of 2022-2028.

The key regions considered for the Global Healthcare BPO market study include: Asia Pacific, North America, Europe, Latin America and Rest of the World. North America is the leading region across the world in terms of market share owing to access to technology and the growth of nearshore outsourcing locations coupled with inflationary pressures on healthcare. Whereas, Asia-Pacific is also anticipated to exhibit the highest growth rate over the forecast period 2022-2028. Factors such as a higher level of customer service and collaboration with emerging AI-driven companies would create lucrative growth prospects for the Healthcare BPO market across Asia-Pacific region.

Major market players included in this report are:

• Accenture
• Eli Global
• GeBBS
• Genpact
• IBM
• Parexel
• IQVIA
• Sutherland
• Truven Health
• United Health Group

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Payer Service:

• Human Resource Management
• Claims Management
• Customer Relationship Management (CRM)
• Operational/Administrative Management
• Care Management
• Provider Management
• Other Payer Services

By Provider Service:

• Patient Enrollment and Strategic Planning
• Patient Care Service
• Revenue Cycle Management

By Pharmaceutical Service:

• Research and Development
• Manufacturing Non-clinical Service
• Supply Chain Management & Logistics
• Sales & Marketing Services
• Other Non-clinical Services

By Region:

• North America
  • U.S.
  • Canada

• Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • ROE

• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • RoAPAC

• Latin America
  • Brazil
  • Mexico

• Rest of the World

Furthermore, years considered for the study are as follows:

• Historical year - 2018, 2019, 2020
• Base year - 2021
• Forecast period - 2022 to 2028

Target Audience of the Global Healthcare BPO Market in Market Study:

• Key Consulting Companies & Advisors
• Large, medium-sized, and small enterprises
• Venture capitalists
• Value-Added Resellers (VARs)
• Third-party knowledge providers
• Investment bankers
• Investors

Table of Contents

Chapter 1. Executive Summary

• 1.1. Market Snapshot
• 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
  • 1.2.1. Healthcare BPO Market, by Region, 2020-2028 (USD Billion)
  • 1.2.2. Healthcare BPO Market, by Payer Service, 2020-2028 (USD Billion)
  • 1.2.3. Healthcare BPO Market, by Provider Service, 2020-2028 (USD Billion)
  • 1.2.4. Healthcare BPO Market, by Pharmaceutical Service, 2020-2028 (USD Billion)
• 1.3. Key Trends
• 1.4. Estimation Methodology
• 1.5. Research Assumption

Chapter 2. Global Healthcare BPO Market Definition and Scope

• 2.1. Objective of the Study
• 2.2. Market Definition & Scope
  • 2.2.1. Scope of the Study
  • 2.2.2. Industry Evolution
• 2.3. Years Considered for the Study
• 2.4. Currency Conversion Rates

Chapter 3. Global Healthcare BPO Market Dynamics

• 3.1. Healthcare BPO Market Impact Analysis (2020-2028)
  • 3.1.1. Market Drivers
    • 3.1.1.1. Access to technology and the growth of nearshore outsourcing locations
    • 3.1.1.2. Inflationary pressures on healthcare
  • 3.1.2. Market Challenges
    • 3.1.2.1. High costs associated with Healthcare BPO
    • 3.1.2.2. Threats to data security
  • 3.1.3. Market Opportunities
    • 3.1.3.1. A higher level of customer service
    • 3.1.3.2. Collaboration with emerging AI-driven companies

Chapter 4. Global Healthcare BPO Market Industry Analysis

• 4.1. Porter's 5 Force Model
  • 4.1.1. Bargaining Power of Suppliers
  • 4.1.2. Bargaining Power of Buyers
  • 4.1.3. Threat of New Entrants
  • 4.1.4. Threat of Substitutes
  • 4.1.5. Competitive Rivalry
  • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
• 4.2. PEST Analysis
  • 4.2.1. Political
  • 4.2.2. Economical
  • 4.2.3. Social
  • 4.2.4. Technological
• 4.3. Investment Adoption Model
• 4.4. Analyst Recommendation & Conclusion
• 4.5. Top investment opportunity
• 4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

• 5.1.1. Assessment of the overall impact of COVID-19 on the industry
• 5.1.2. Pre COVID-19 and post COVID-19 Market scenario

Chapter 6. Global Healthcare BPO Market, by Payer Service

• 6.1. Market Snapshot
• 6.2. Global Healthcare BPO Market by Payer Service, Performance - Potential Analysis
• 6.3. Global Healthcare BPO Market Estimates & Forecasts by Payer Service, 2018-2028 (USD Billion)
• 6.4. Healthcare BPO Market, Sub Segment Analysis
  • 6.4.1. Human Resource Management
  • 6.4.2. Claims Management
  • 6.4.3. Customer Relationship Management (CRM)
  • 6.4.4. Operational/Administrative Management
  • 6.4.5. Care Management
  • 6.4.6. Provider Management
  • 6.4.7. Other Payer Services

Chapter 7. Global Healthcare BPO Market, by Provider Service

• 7.1. Market Snapshot
• 7.2. Global Healthcare BPO Market by Provider Service, Performance - Potential Analysis
• 7.3. Global Healthcare BPO Market Estimates & Forecasts by Provider Service, 2018-2028 (USD Billion)
• 7.4. Healthcare BPO Market, Sub Segment Analysis
  • 7.4.1. Patient Enrollment and Strategic Planning
  • 7.4.2. Patient Care Service
  • 7.4.3. Revenue Cycle Management

Chapter 8. Global Healthcare BPO Market, by Pharmaceutical Service

• 8.1. Market Snapshot
• 8.2. Global Healthcare BPO Market by Pharmaceutical Service, Performance - Potential Analysis
• 8.3. Global Healthcare BPO Market Estimates & Forecasts by Pharmaceutical Service, 2018-2028 (USD Billion)
• 8.4. Healthcare BPO Market, Sub Segment Analysis
  • 8.4.1. Research and Development
  • 8.4.2. Manufacturing
  • 8.4.3. Non-clinical Service
  • 8.4.4. Supply Chain Management and Logistics
  • 8.4.5. Sales and Marketing Services
  • 8.4.6. Other Non-clinical Services

Chapter 9. Global Healthcare BPO Market, Regional Analysis

• 9.1. Healthcare BPO Market, Regional Market Snapshot
• 9.2. North America Healthcare BPO Market
  • 9.2.1. U.S. Healthcare BPO Market
    • 9.2.1.1. Payer Service breakdown estimates & forecasts, 2018-2028
    • 9.2.1.2. Provider Service breakdown estimates & forecasts, 2018-2028
    • 9.2.1.3. Pharmaceutical Service breakdown estimates & forecasts, 2018-2028
  • 9.2.2. Canada Healthcare BPO Market
• 9.3. Europe Healthcare BPO Market Snapshot
  • 9.3.1. U.K. Healthcare BPO Market
  • 9.3.2. Germany Healthcare BPO Market
  • 9.3.3. France Healthcare BPO Market
  • 9.3.4. Spain Healthcare BPO Market
  • 9.3.5. Italy Healthcare BPO Market
  • 9.3.6. Rest of Europe Healthcare BPO Market
• 9.4. Asia-Pacific Healthcare BPO Market Snapshot
  • 9.4.1. China Healthcare BPO Market
  • 9.4.2. India Healthcare BPO Market
  • 9.4.3. Japan Healthcare BPO Market
  • 9.4.4. Australia Healthcare BPO Market
  • 9.4.5. South Korea Healthcare BPO Market
  • 9.4.6. Rest of Asia Pacific Healthcare BPO Market
• 9.5. Latin America Healthcare BPO Market Snapshot
  • 9.5.1. Brazil Healthcare BPO Market
  • 9.5.2. Mexico Healthcare BPO Market
• 9.6. Rest of The World Healthcare BPO Market

Chapter 10. Competitive Intelligence

• 10.1. Top Market Strategies
• 10.2. Company Profiles
  • 10.2.1. Accenture
    • 10.2.1.1. Key Information
    • 10.2.1.2. Overview
    • 10.2.1.3. Financial (Subject to Data Availability)
    • 10.2.1.4. Product Summary
    • 10.2.1.5. Recent Developments
  • 10.2.2. Eli Global
  • 10.2.3. GeBBS
  • 10.2.4. Genpact
  • 10.2.5. IBM
  • 10.2.6. Parexel
  • 10.2.7. IQVIA
  • 10.2.8. Sutherland
  • 10.2.9. Truven Health
  • 10.2.10. United Health Group

Chapter 11. Research Process

• 11.1. Research Process
  • 11.1.1. Data Mining
  • 11.1.2. Analysis
  • 11.1.3. Market Estimation
  • 11.1.4. Validation
  • 11.1.5. Publishing
• 11.2. Research Attributes
• 11.3. Research Assumption