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태국의 컨택센터 애플리케이션 시장

Thailand Contact Center Applications Market, 2015

리서치사 Frost & Sullivan
발행일 2017년 02월 상품 코드 462569
페이지 정보 영문 34 Pages
US $ 4,950 ₩ 5,942,000 Web Access (Regional License) help
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태국의 컨택센터 애플리케이션 시장 Thailand Contact Center Applications Market, 2015
발행일 : 2017년 02월 페이지 정보 : 영문 34 Pages

태국의 컨택센터 애플리케이션 시장 규모는 2015년에는 1,620만 달러, 2022년에는 2,750만 달러에 이르고, 2015-2022년간 연평균 성장률(CAGR)은 7.8%를 나타낼 전망입니다.

태국의 컨택센터 애플리케이션(Contact Center Applications) 시장을 6개 구분별(인바운드 컨택트 라우팅 시스템, 음성 자동 장비, 아웃바운드 다이얼러 시스템, 품질 모니터링 시스템, 직원 관리, 애널리틱스 애플리케이션)로 조사했으며, 시장 규모, 벤더별 시장 점유율, 경쟁 분석, 기술 도입 동향, 시장 성장 촉진요인 및 저해요인 등의 정보를 전해드립니다.

제1장 개요

제2장 시장 정의와 분석 방법

제3장 시장 예측과 동향

  • 태국 시장 : 시장 엔지니어링 측정
  • 태국 시장 : 애플리케이션별 시장 점유율
  • 태국 시장 개요 : 주요 동향
  • 태국 시장 : 매출액 예측
  • 태국 시장 : 애플리케이션별 시장 개요
  • 태국 시장 : 산업별·기업 규모별 시장 개요

제4장 시장 점유율 및 경쟁 분석 : 태국

  • 벤더별 시장 점유율
  • 벤더별 시장 점유율 : 애플리케이션별 분석
  • 시장 경쟁 개요

제5장 부록

LSH 17.03.28

The Thai contact center applications market size is estimated to grow from $16.2 million in 2015 to $27.5 million by 2022, at a negative Compound Annual Growth Rate (CAGR) of 7.8%. The research service covers the contact center applications market in Thailand based on 6 application segments including Inbound Contact Routing (ICR), Interactive Voice Response (IVR), Outbound Dialer (OBD), Quality Monitoring (QM), Workforce Management (WFM) and analytics applications. The base year is 2015, forecasts are provided by application as well as by vertical segment and horizontal segment adoption for the years 2016 to 2022.

Research Scope:

  • Market trends (market conditions, technology trends, pricing trends)
  • Country trends
  • Revenue forecast by solutions, applications, and technologies
  • Analysis and highlights by verticals and horizontals (trends are also identified based on technology adoption across different industry sectors as well as by the size of the contact centers)

Market Engineering Measurements are provided for the year of 2015. Market stage, market revenue of 2015, market size at the end of forecast period, base year market growth rate, CAGR, market saturation, price range, price sensitivity, and market concentration are provided.

The study presents the market size and market share by application and country. Strategies, growth analysis, competitive landscape, and future focus are discussed for major contact center application vendors (Alcatel-Lucent, Altigen, Altitude, Artsoft, Aspect Software, Avaya, Bridgetec, Callray, Cisco Systems, Convergys, eGain, Enghouse Interactive, Ericsson, Fujitsu, Genesys, Grandsys, Hanmec, Huawei, Infobird, Infotalk, Interact, Interactive Intelligence, Inticube, Jiaxun, MPC, NEC, Neocas, Nexus, NICE Systems, Nuance Communications, Oki Electric, P&W Solutions, Parsec, Samsung (Seoul Commtech)Unify, SinoVoice, Spectra, Synway, Syswill, Talisma, Todentsu, Verint Systems, Voiceware, West Interactive, Zinglabs, ZTE, and so on).

Key Questions This Study Will Answer:

  • Is the market growing, declining, or reaching saturation? How long will it continue to grow and at what rate? What are the key growth regions in the short and long terms?
  • What are the driving and restraining factors that will shape the future of this market? What initiatives have the ecosystem participants introduced to take advantage of market conditions?
  • What is the current competitive landscape? How is it expected to evolve in the future? How are ecosystem participants gearing up for the future?
  • How will the market change over time? Will there be a shift in the business model/pricing strategy?
  • Which segment(s) will drive future adoption? What are some of the vertical-specific trends?
  • Do the products and services offered meet customer needs or is additional development required?

Table of Contents


  • Executive Summary
  • Executive Summary-Market Engineering Measurements


  • Market Overview
  • Research Methodology
  • Market Overview-Definitions
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)
  • Market Overview-Definitions (continued)


  • Taiwan Market-Market Engineering Measurements
  • Thailand Market-Percent Revenue Breakdown by Application
  • Thailand Market Overview-Key Trends
  • Thailand Market-Revenue Forecast
  • Thailand Market-Revenue Forecast Discussion
  • Thailand Market Highlights by Application
  • Thailand Market Highlights by Application Discussion
  • Thailand Market Highlights by Horizontal and Vertical
  • Thailand Market Highlights by Horizontal and Vertical (continued)


  • Thailand Market-Vendor Market Share
  • Thailand Market-Vendor Market Share by Application
  • Thailand Market-Vendor Market Share by Application (continued)
  • Thailand Market-Vendor Market Share by Application (continued)
  • Thailand Market-Competitive Highlights
  • Thailand Market-Competitive Highlights (continued)
  • Legal Disclaimer


  • Market Engineering Methodology
  • Other Participants in Thailand
  • Partial List of Companies Interviewed
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