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보험의 미래

The Future of Insurance

리서치사 Frost & Sullivan
발행일 2018년 12월 상품 코드 769478
페이지 정보 영문 122 Pages
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보험의 미래 The Future of Insurance
발행일 : 2018년 12월 페이지 정보 : 영문 122 Pages

신흥 보험(Insurance) 시장, 새로운 비지니스 모델, 오퍼레이션의 진화 및 밸류체인 관점에서 본 보험 산업의 변화하는 상황에 대해 조사했으며, 파괴적 기업(디스럽터) 및 다양한 보험 부문에서의 기회 등을 분석하여 전해드립니다.

제1장 서론

제2장 개요

제3장 보험 시장의 미래

  • 보험 시장의 미래
  • 메가시티의 도시화
  • 스마트 시티
  • 밀레니얼 세대
  • 고령자
  • 사회의 다양화
  • Z세대
  • 소득 불균형
  • 자율주행차
  • 운송 공유(카셰어링·라이드셰어링)
  • 도시와 지방의 분리
  • 웨어러블
  • 임플란트
  • 바이오 증강(Biological Augmentation)
  • 행동과학·게이미피케이션
  • 커넥티드 리빙
  • 스마트 디바이스
  • 블록체인
  • AI
  • 자동화
  • 사이버 보안
  • AR/VR
  • 자기 치유 재료
  • 에너지 저장
  • 자연재해
  • 향후 보험 시장에서의 주목 활동

제4장 보험의 신규 비지니스 모델

  • 신규 비지니스 모델 : 서론
  • Prevention-as-a-Service
  • 이용 기반 보험
  • 에코시스템 플랫폼
  • 온디맨드
  • 번들
  • P2P(Peer-to-Peer)
  • 마이크로인슈어런스
  • 부가가치 서비스
  • 신규 비지니스 모델의 주목 활동

제5장 오퍼레이션의 진화

  • 오퍼레이션의 진화
  • 새로운 데이터 소스
  • AI
  • 자동화
  • 코어 시스템/IT 인프라 시프트
  • 개인적·문화적 이동
  • 새로운 오퍼레이션의 주목 활동

제6장 밸류체인의 진화

  • 진화하는 밸류체인의 고객 경험
  • 진화하는 밸류체인의 보험회사 기능

제7장 파괴적 기업(디스럽터)

  • 인슈어테크 신규 기업
  • 비기존형 참여 기업

제8장 보험 부문(LOB) 예측

  • 개인보험 부문에 미치는 영향
  • 보험 산업에 대한 영향 : LOB별
  • 기업보험 부문에 미치는 영향
  • 보험 산업에 대한 영향 : LOB별

제9장 요점

제10장 부록

KSA 19.01.23

Opportunities for Innovation in Emerging Markets, Technologies, Business Models, and Operations

This study looks at the changing landscape of the insurance industry in terms of emerging insurable markets, new business models, evolution in operations, and the value chain, as well as disruptors and opportunities to various lines of insurance. Readers of the study will come away with insight into new markets, technologies, and trends that they may not have considered previously, as well as a thorough understanding of ways in which they can evolve their business models, operations, and value chain to keep pace with innovators and emerging technology. Innovation examples are provided throughout the study to serve as guideposts for insurers.

Frost & Sullivan looks at 24 emerging insurable markets that range from urbanization topics, such as mega cities and smart cities, to social trends that include Gen Z, Millennials, elderly, and the income divide. We also address numerous technology topics such as AI, AR/VR, the blockchain, wearables, implants, self-healing materials, and automation, as well as mobility topics like autonomous vehicles and shared transportation. For each market, an overview of the trend, as well as challenges that the trend presents and opportunities for insurers, is provided. Examples of industry best practices, notable activity, or case studies are provided for each market to illustrate movement in the industry in addressing the market.

Evolving business models assessed include prevention-as-a-service, usage-based insurance, ecosystem platforms, on-demand insurance, bundled offerings, value-added services, peer-to-peer insurance, and microinsurance. An explanation of the business model, its drivers, predictions on its future evolution, as well as current and future applications are provided. Examples of industry best practices, notable activity, or case studies are provided for each emerging business model.

Our review of evolving operations includes emerging data sources, AI, automation, core systems/IT infrastructure shifts, and personnel/culture shifts. Examples of industry best practices, notable activity, or case studies for each evolution in insurance operations are provided. The evolving value chain looks at emerging customer experiences and required insurance company capabilities across distribution and marketing, underwriting, policy servicing, and claims servicing.

When evaluating disruptors, we look at insurtech start-ups and non-traditional insurance participants such as Amazon. Finally, we identify opportunities across many lines of personal and business insurance. We have noted the expected impact of each insurable market trend on the lines of insurance business included. This study includes 37 examples of best practices in emerging areas of the insurance industry.

Table of Contents

1. INTRODUCTION

  • Introduction
  • Transformations in Insurance Drive Discussions in the Boardroom

2. EXECUTIVE SUMMARY

  • Future of Insurable Markets
  • Emerging Business Models
  • Evolving Operations
  • Insurance Industry Implications by Lines of Business
  • Insurance Industry Implications by Lines of Business (continued)
  • Insurance Industry Implications by Lines of Business (continued)
  • Insurance Industry Implications by Lines of Business (continued)
  • Insurance Industry Implications by Lines of Business (continued)

3. FUTURE OF INSURABLE MARKETS

  • Future of Insurable Markets
  • Urbanization and Mega Cities
  • Urbanization and Mega Cities (continued)
  • Smart Cities
  • Smart Cities (continued)
  • Millennials
  • Millennials (continued)
  • Elderly
  • Elderly (continued)
  • Social Diversity
  • Social Diversity (continued)
  • Gen Z
  • Gen Z (continued)
  • Income Divergence
  • Income Divergence (continued)
  • Autonomous Vehicles
  • Autonomous Vehicles (continued)
  • Shared Transportation (Car and Ride Sharing)
  • Shared Transportation (Car and Ride Sharing) (continued)
  • The Urban-Rural Divide
  • The Urban-Rural Divide (continued)
  • Wearables
  • Wearables (continued)
  • Implants
  • Implants (continued)
  • Biological Augmentation
  • Biological Augmentation (continued)
  • Behavioral Science and Gamification
  • Behavioral Science and Gamification (continued)
  • Connected Living
  • Connected Living (continued)
  • Smart Devices
  • Smart Devices (continued)
  • Blockchain
  • Blockchain (continued)
  • AI
  • AI (continued)
  • Automation
  • Automation (continued)
  • Cyber Security
  • Cyber Security (continued)
  • AR/VR
  • AR/VR (continued)
  • Self-healing Materials
  • Self-healing Materials (continued)
  • Energy Storage
  • Energy Storage (continued)
  • Natural Catastrophes
  • Natural Catastrophes (continued)
  • Notable Activities in Future Insurable Markets
  • Notable Activities in Future Insurable Markets (continued)
  • Notable Activities in Future Insurable Markets (continued)
  • Notable Activities in Future Insurable Markets (continued)

4. EMERGING BUSINESS MODELS IN INSURANCE

  • Emerging Business Models-Introduction
  • Prevention-as-a-Service
  • Prevention-as-a-Service (continued)
  • Usage-based Insurance
  • Usage-based Insurance (continued)
  • Ecosystem Platform
  • Ecosystem Platform (continued)
  • On Demand
  • On Demand (continued)
  • Bundled
  • Bundled (continued)
  • Peer-to-Peer
  • Peer-to-Peer (continued)
  • Microinsurance
  • Microinsurance (continued)
  • Value-added Services
  • Value-added Services (continued)
  • Notable Activities in Emerging Business Models
  • Notable Activities in Emerging Business Models (continued)

5. EVOLVING OPERATIONS

  • Evolving Operations
  • Emerging Data Sources
  • AI
  • Automation
  • Core Systems/IT Infrastructure Shift
  • Personnel and Cultural Shift
  • Notable Activities in Evolving Operations

6. THE EVOLVING VALUE CHAIN

  • Customer Experiences in the Evolving Value Chain
  • Insurer Capabilities in the Evolving Value Chain

7. DISRUPTORS

  • Insurtech Start-ups
  • Non-traditional Participants

8. IMPLICATIONS TO INSURANCE LINES OF BUSINESS

  • Evolving Markets' Impact on Personal Lines of Business
  • Evolving Markets' Impact on Personal Lines of Business (continued)
  • Insurance Industry Implications by Lines of Business
  • Insurance Industry Implications by Lines of Business (continued)
  • Insurance Industry Implications by Lines of Business (continued)
  • Insurance Industry Implications by Lines of Business (continued)
  • Evolving Markets' Impact on Business Insurance Lines
  • Evolving Markets' Impact on Business Insurance Lines (continued)
  • Insurance Industry Implications by Lines of Business

9. KEY TAKEAWAYS

  • Key Takeaways
  • Legal Disclaimer

10. APPENDIX

  • List of Exhibits
  • List of Exhibits (continued)
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