This IDC study highlights how the landscape of IT outsourcers is shifting as players are utilizing different strategies to either maintain leadership or climb the ranks to become the leader in this market. For further details, see IDC's Worldwide Services Taxonomy, 2018."IT outsourcing services continue to morph into a cloud-centric market focused on providing managed cloud services as the underpinnings to delivering any type of digital capability (e.g., cloud, IoT, cognitive, mobile, and analytics), but with increased pressure to shift to an asset-based model of service delivery," says David Tapper, VP of Outsourcing and Managed Cloud Services at IDC. "Success will require that providers of ITO services using traditional delivery methods (e.g., labor) provide value-added solutions for managed cloud services, show the value of managing to business outcomes, offer robust portfolio of services, build an 'intelligent' management platform, emphasize depth and breadth of knowledge with the customer's business, create a seamlessly integrated organization, support the integration of IT-OT managed services, develop a long-term investment strategy, and invest in public cloud infrastructure for the long term."
IDC Market Share Figure
Advice for Technology Suppliers
Who Shaped the Year
- DXC Technology
- Significant Market Developments
- Competitive Environment
- Exceptions and Exclusions