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유틸리티 업계의 스마트 고객 대응

Utilities Smart Customer Operations Quarterly Update: January-March 2019

리서치사 IDC
발행일 2019년 05월 상품 코드 640134
페이지 정보 영문 13 Pages
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US $ 4,500 ₩ 5,377,000 PDF by E-mail (Single User License)


유틸리티 업계의 스마트 고객 대응 Utilities Smart Customer Operations Quarterly Update: January-March 2019
발행일 : 2019년 05월 페이지 정보 : 영문 13 Pages

에너지/유틸리티 시장의 스마트 고객 대응 시스템 보급 상황과 향후 전망에 대해 분석했으며, 현시점에서의 관련 기술 및 서비스(고객 분석, 고객 인게이지먼트(고객 참여), 플렉서빌리티 시장, 스마트 미터링, e모빌리티, 스마트 시티 등) 침투 상황, 향후 시장 동향 전망, 업계 관계자를 위한 제안 등의 정보를 정리하여 전해드립니다.

1. 개요

2. 새로운 시장 동향과 역학

  • 상황 개요
    • 사업 환경
    • 수요와 가격
    • 전력 요금
  • 고객 분석
  • 고객 참여
  • 플렉서빌리티 시장
  • 스마트 미터링 시장
  • 대표적인 e모빌리티 계약
  • 스마트 시티 시장

3. 기술 공급업체 및 서비스 프로바이더를 위한 제안

4. 참고자료

  • 관련 조사
  • 부록
LSH 18.06.01

이 페이지에 게재되어 있는 내용은 최신판과 약간 차이가 있을 수 있으므로 영문목차를 함께 참조하여 주시기 바랍니다. 기타 자세한 사항은 문의 바랍니다.

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector and outlines major customer care and billing; customer engagement, smart metering, digital transformation, and emobility developments; and smart city initiatives and developments in 1Q19."Utilities and energy retailers around the world focus on improving their clients' customer experience, investing in personalized digital experience, and reducing cost to serve - and in competitive markets, cost to acquire. In several developing countries, utilities are also enhancing transparency and reducing nontechnical revenue losses by deploying smart meters," said Gaia Gallotti, associate research director, IDC Energy Insights Europe.

Executive Snapshot

New Market Developments and Dynamics

  • Situation Overview
    • Business Environment, 1Q19
    • Demand and Prices
      • Oil Prices
    • Electricity Prices
  • M&As, Agreements, Reorganizations, and Major Business Developments, 1Q19
    • First Utility Rebranded to Shell Energy, Offers 100% Renewable Energy
    • Vattenfall Acquires Dutch Energy Software Services Company Senfal
  • Customer Care and Billing, 1Q19
    • Millington Partners with FATHOM for Customer Service and Billing
    • Ohio City Enhances Utility Operations with Smart Grid for Water Solution
  • Customer Engagement, 1Q19
    • Centrica Expands Smart Home Energy Management Offerings
    • Molndal Energi Selects Eliq to Enhance Customer Engagement
    • Bixia Selects Partner to Enhance Customer Engagement
    • New York Launches New Water Efficiency Project
    • City of Waco Partners with WaterSmart Software for Smart Metering
    • Mitsubishi Electric Develops Visualization Technology for Use in Domestic Power Consumption Management
  • Smart Metering, 1Q19
    • TEPCO Reaches 20 Million Smart Meter Milestone
    • Utility Expands AMI Portfolio with 500,000 More Units
    • Oregon Utility Moves to $117 Million Smart Meter System
    • Con Edison Deploys Battery-Powered Natural Gas Detectors on Itron's Network
    • RGE, Itron Expand Work in Brazil
    • LP&L Chooses Itron to Deploy Smart Electricity Meters and Management Software in Texas
    • Philadelphia Selects Sensus for Advanced Metering Infrastructure Upgrade
    • French Utility to Digitize 70% of Water Meters
    • City of Columbia Adopts Cloud Solution for Smart Water Services
  • Digital Transformation, 1Q19
    • Qlik Acquires CrunchBot, Crunch Data to Augment Conversational Analytics Capabilities
    • Accenture Forms Alliance and Invests in P97 Networks
  • Major eMobility Agreements, 1Q19
    • E.ON Invests in Finnish Platform Provider for eMobility
    • BP Invests in Chinese EV Charging Platform
    • Singapore Unveils 30-Minutes-Full EV Charging Points
  • Smart City, 1Q19
    • Tampa Electric Company Signs with Itron for Smart Street Lighting Solution
    • ComEd, Itron Collaborate for Modernization of Smart Cities in Illinois
    • Madrid Kickstarts $19 Million Building Efficiency Project

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