This IDC Perspective addresses the challenge of inflexible work environments in organizations and their detriment to productivity, worker creativity, and ultimately business value. This study defines intelligent digital workspaces as a framework for enterprises to deliver a diverse set of hardware and software resources to workers, which enables more dynamic and adaptable teams, supports individual and group productivity, enables competitive differentiation, and provides a safety net of security and compliance required in the modern digital economy and workplace. "At the worker and group organizational level, digital transformation requires IT to leave behind old ways of thinking about how employees work with computers, software, and data and to rethink this in the context of an intelligent digital workspace," says Phil Hochmuth, program VP, Enterprise Mobility and Client Endpoint Management, IDC. "The intelligent digital workspace is not a product, service, or techno-philosophical concept; it's the thoughtful deployment of IT resources and community to individual workers and teams, with the ultimate goal of getting things done and driving new business value."
Executive Snapshot
Situation Overview
- The Future of Work: The Challenge of Inflexible Work Environments
- The Benefits of Intelligent Agile Digital Workspaces
- Benefits of the Agile Workspace
- The New World: How People (Now) Interact with Tech
- The Three Layers of the Workspace
- Physical Workspace Layer
- Digital Workspace Layer
- Digital Workspace Infrastructure Layer
- Where the Layers Interact
- What Will Shape the Management of the Digital Workspace?
- Cognitive Help Desk Services
- End-User Computing Management Advanced Analytics
- Digital Automation
- Cloud/as-a-Service Models
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