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챗봇 시장 : 세계 산업 동향, 점유율, 규모, 성장률, 기회, 예측(2021-2026년)

Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026

리서치사 IMARC Services Private Limited
발행일 2021년 11월 상품코드 1037297
페이지 정보 영문 147 Pages 배송안내 2-3일 (영업일 기준)
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챗봇 시장 : 세계 산업 동향, 점유율, 규모, 성장률, 기회, 예측(2021-2026년) Chatbot Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026
발행일 : 2021년 11월 페이지 정보 : 영문 147 Pages

본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문목차를 참고해주시기 바랍니다.

세계의 챗봇 시장 규모는 2015-2020년 강한 성장을 보이며, 2021-2026년 약 25%의 CAGR로 성장할 것으로 예상되고 있습니다. 업계 전체에서의 급속한 디지털화와 조직 전체에서 고품질 고객 케어 서비스에 대한 요구의 증가는 시장의 성장을 촉진하는 주요 요인의 하나입니다. 또한 밀레니얼 세대를 중심으로 한 소비자 사이에서 OTT(Over-the-Top) 메시징 애플리케이션 및 소셜 네트워킹 애플리케이션이 널리 보급되고 있는 것도 시장의 성장에 박차를 가하고 있습니다.

또한 예측 분석, 기계학습(ML), 블록체인, 클라우드 컴퓨팅 기술을 통합한 자기 학습형 챗봇의 개발 등 다양한 기술적 진보도 시장의 성장을 촉진하는 요인입니다. 이 혁신적인 챗봇은 변화하는 디지털 환경에 적응할 수 있으며, 사용자의 행동, 경험, 결정으로부터의 학습에 의해 인간과 같은 회화 체험을 제공할 수 있습니다. 또한 IT 인프라의 대폭적인 개선 및 자연언어처리(NLP) 분야에서의 광범위한 연구개발 활동 등도 시장의 성장을 촉진하는 요인으로 기대되고 있습니다.

세계의 챗봇 시장을 조사했으며, 시장의 개요, 시장 촉진요인·억제요인 분석, COVID-19의 영향, 시장 기회, 유형·제품·용도·조직 규모·업계·지역별 시장 분석, 경쟁 구도, 주요 기업의 개요 등의 정보를 정리하여 전해드립니다.

목차

제1장 서문

제2장 범위와 조사 방법

제3장 개요

제4장 서론

제5장 세계의 챗봇 시장

  • 시장 개요
  • 시장 성과
  • COVID-19의 영향

제6장 유형별 시장 세분화

  • 스탠드얼론
  • 웹 기반
  • 메신저 기반/서드파티

제7장 제품별 시장 세분화

  • 인공지능
  • 마케팅
  • 휴먼 인텔리전스

제8장 용도별 시장 세분화

  • 서비스용 봇
  • 소셜미디어용 봇
  • 결제/주문처리용 봇
  • 마케팅용 봇
  • 기타

제9장 조직 규모별 시장 세분화

  • 소기업
  • 중기업
  • 대기업

제10장 업계별 시장 세분화

  • 헬스케어
  • 소매
  • 은행, 금융 서비스 및 보험
  • 미디어와 엔터테인먼트
  • 여행과 관광
  • E-Commerce
  • 기타

제11장 지역별 시장 세분화

  • 북미
    • 미국
    • 캐나다
  • 아시아태평양
    • 중국
    • 일본
    • 인도
    • 한국
    • 호주
    • 인도네시아
    • 기타
  • 유럽
    • 독일
    • 프랑스
    • 영국
    • 이탈리아
    • 스페인
    • 러시아
    • 기타
  • 라틴아메리카
    • 브라질
    • 멕시코
    • 기타
  • 중동과 아프리카
    • 국가별 시장 세분화

제12장 SWOT 분석

제13장 밸류체인 분석

제14장 Porter의 산업 분석

제15장 가격 분석

제16장 경쟁 구도

  • 시장 구조
  • 주요 기업
  • 주요 기업의 개요
    • [24]7.ai Inc
    • Acuvate Software Pvt Ltd
    • Aivo
    • Artificial Solutions
    • Creative Virtual Ltd.
    • eGain Corporation
    • International Business Machines Corporation
    • Inbenta Technologies Inc.
    • Kore.ai Inc.
    • LiveChat Inc.
    • Nuance Communications Inc.
    • Verint Systems Inc.
KSA 21.12.03

The global chatbot market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 25% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end-use industries. These insights are included in the report as a major market contributor.

A chatbot is an artificial intelligence (AI)-based computer program used for simulating human conversations to enable users to interact with digital devices effectively. It is usually developed on a developer framework with cloud backup, analytics and database integrations. Chatbots are majorly incorporated into messaging applications, websites, mobile applications and other digital devices for interacting as digital assistants through text or text-to-speech functionalities. They offer various benefits, such as improved efficiency of business operations, customer engagement, branding and advertisement, data privacy and compliance, payment processing and automatic lead generation and qualification.

Chatbot Market Trends:

  • Rapid digitization across industries and the increasing requirement for high-quality customer care service across organizations are among the key factors driving the growth of the market. Chatbots are an integral component of running effective customer care programs and are used across various industries, including banking, financial services and insurance (BFSI), information technology (IT), telecommunication, e-commerce and healthcare, for resolving customer queries in minimal time. For instance, BFSI organizations use chatbots to assist users in transferring funds, checking balances, opening accounts and saving money. Moreover, the widespread adoption of over-the-top (OTT) messaging and social networking applications among consumers, especially millennials, is providing a thrust to the market growth. Additionally, various technological advancements, such as the integration of predictive analytics, machine learning (ML), blockchain and cloud computing technologies for the development of self-learning chatbots, are acting as other growth-inducing factors. These innovative chatbots can adapt to changing digital environments and can provide a human-like conversational experience by learning from the user's actions, experiences and decisions. Other factors, including significant improvements in the IT infrastructure, along with extensive research and development (R&D) activities in the field of natural language processing (NLP), are anticipated to drive the market toward growth.

Key Market Segmentation:

  • IMARC Group provides an analysis of the key trends in each sub-segment of the global chatbot market, along with forecasts at the global, regional and country level from 2021-2026. Our report has categorized the market based on region, type, product, application, organization size and vertical.

Breakup by Type:

  • Standalone
  • Web-based
  • Messenger-based/Third party

Breakup by Product:

  • Artificial Intelligence
  • Marketing
  • Human Intelligence

Breakup by Application:

  • Bots for Service
  • Bots for Social Media
  • Bots for Payments/Order Processing
  • Bots for Marketing
  • Others

Breakup by Organization Size:

  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises

Breakup by Vertical:

  • Healthcare
  • Retail
  • Banking, Financial Services and Insurance
  • Media and Entertainment
  • Travel and Tourism
  • E-commerce
  • Others

Breakup by Region:

  • North America
  • United States
  • Canada
  • Asia-Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Others
  • Europe
  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain
  • Russia
  • Others
  • Latin America
  • Brazil
  • Mexico
  • Others
  • Middle East and Africa

Competitive Landscape:

The competitive landscape of the industry has also been examined along with the profiles of the key players being [24]7.ai Inc, Acuvate Software Pvt Ltd, Aivo, Artificial Solutions, Creative Virtual Ltd., eGain Corporation, International Business Machines Corporation, Inbenta Technologies Inc., Kore.ai Inc., LiveChat Inc., Nuance Communications Inc. and Verint Systems Inc. Key Questions Answered in This Report:

  • How has the global chatbot market performed so far and how will it perform in the coming years?
  • What has been the impact of COVID-19 on the global chatbot market?
  • What are the key regional markets?
  • What is the breakup of the market based on the type?
  • What is the breakup of the market based on the product?
  • What is the breakup of the market based on the application?
  • What is the breakup of the market based on the organization size?
  • What is the breakup of the market based on the vertical?
  • What are the various stages in the value chain of the industry?
  • What are the key driving factors and challenges in the industry?
  • What is the structure of the global chatbot market and who are the key players?
  • What is the degree of competition in the industry?

Table of Contents

1 Preface

2 Scope and Methodology

  • 2.1 Objectives of the Study
  • 2.2 Stakeholders
  • 2.3 Data Sources
    • 2.3.1 Primary Sources
    • 2.3.2 Secondary Sources
  • 2.4 Market Estimation
    • 2.4.1 Bottom-Up Approach
    • 2.4.2 Top-Down Approach
  • 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

  • 4.1 Overview
  • 4.2 Key Industry Trends

5 Global Chatbot Market

  • 5.1 Market Overview
  • 5.2 Market Performance
  • 5.3 Impact of COVID-19
  • 5.4 Market Forecast

6 Market Breakup by Type

  • 6.1 Standalone
    • 6.1.1 Market Trends
    • 6.1.2 Market Forecast
  • 6.2 Web-based
    • 6.2.1 Market Trends
    • 6.2.2 Market Forecast
  • 6.3 Messenger-based/Third party
    • 6.3.1 Market Trends
    • 6.3.2 Market Forecast

7 Market Breakup by Product

  • 7.1 Artificial Intelligence
    • 7.1.1 Market Trends
    • 7.1.2 Market Forecast
  • 7.2 Marketing
    • 7.2.1 Market Trends
    • 7.2.2 Market Forecast
  • 7.3 Human Intelligence
    • 7.3.1 Market Trends
    • 7.3.2 Market Forecast

8 Market Breakup by Application

  • 8.1 Bots for Service
    • 8.1.1 Market Trends
    • 8.1.2 Market Forecast
  • 8.2 Bots for Social Media
    • 8.2.1 Market Trends
    • 8.2.2 Market Forecast
  • 8.3 Bots for Payments/Order Processing
    • 8.3.1 Market Trends
    • 8.3.2 Market Forecast
  • 8.4 Bots for Marketing
    • 8.4.1 Market Trends
    • 8.4.2 Market Forecast
  • 8.5 Others
    • 8.5.1 Market Trends
    • 8.5.2 Market Forecast

9 Market Breakup by Organization Size

  • 9.1 Small Enterprises
    • 9.1.1 Market Trends
    • 9.1.2 Market Forecast
  • 9.2 Medium Enterprises
    • 9.2.1 Market Trends
    • 9.2.2 Market Forecast
  • 9.3 Large Enterprises
    • 9.3.1 Market Trends
    • 9.3.2 Market Forecast

10 Market Breakup by Vertical

  • 10.1 Healthcare
    • 10.1.1 Market Trends
    • 10.1.2 Market Forecast
  • 10.2 Retail
    • 10.2.1 Market Trends
    • 10.2.2 Market Forecast
  • 10.3 Banking, Financial Services, and Insurance
    • 10.3.1 Market Trends
    • 10.3.2 Market Forecast
  • 10.4 Media and Entertainment
    • 10.4.1 Market Trends
    • 10.4.2 Market Forecast
  • 10.5 Travel and Tourism
    • 10.5.1 Market Trends
    • 10.5.2 Market Forecast
  • 10.6 E-commerce
    • 10.6.1 Market Trends
    • 10.6.2 Market Forecast
  • 10.7 Others
    • 10.7.1 Market Trends
    • 10.7.2 Market Forecast

11 Market Breakup by Region

  • 11.1 North America
    • 11.1.1 United States
      • 11.1.1.1 Market Trends
      • 11.1.1.2 Market Forecast
    • 11.1.2 Canada
      • 11.1.2.1 Market Trends
      • 11.1.2.2 Market Forecast
  • 11.2 Asia-Pacific
    • 11.2.1 China
      • 11.2.1.1 Market Trends
      • 11.2.1.2 Market Forecast
    • 11.2.2 Japan
      • 11.2.2.1 Market Trends
      • 11.2.2.2 Market Forecast
    • 11.2.3 India
      • 11.2.3.1 Market Trends
      • 11.2.3.2 Market Forecast
    • 11.2.4 South Korea
      • 11.2.4.1 Market Trends
      • 11.2.4.2 Market Forecast
    • 11.2.5 Australia
      • 11.2.5.1 Market Trends
      • 11.2.5.2 Market Forecast
    • 11.2.6 Indonesia
      • 11.2.6.1 Market Trends
      • 11.2.6.2 Market Forecast
    • 11.2.7 Others
      • 11.2.7.1 Market Trends
      • 11.2.7.2 Market Forecast
  • 11.3 Europe
    • 11.3.1 Germany
      • 11.3.1.1 Market Trends
      • 11.3.1.2 Market Forecast
    • 11.3.2 France
      • 11.3.2.1 Market Trends
      • 11.3.2.2 Market Forecast
    • 11.3.3 United Kingdom
      • 11.3.3.1 Market Trends
      • 11.3.3.2 Market Forecast
    • 11.3.4 Italy
      • 11.3.4.1 Market Trends
      • 11.3.4.2 Market Forecast
    • 11.3.5 Spain
      • 11.3.5.1 Market Trends
      • 11.3.5.2 Market Forecast
    • 11.3.6 Russia
      • 11.3.6.1 Market Trends
      • 11.3.6.2 Market Forecast
    • 11.3.7 Others
      • 11.3.7.1 Market Trends
      • 11.3.7.2 Market Forecast
  • 11.4 Latin America
    • 11.4.1 Brazil
      • 11.4.1.1 Market Trends
      • 11.4.1.2 Market Forecast
    • 11.4.2 Mexico
      • 11.4.2.1 Market Trends
      • 11.4.2.2 Market Forecast
    • 11.4.3 Others
      • 11.4.3.1 Market Trends
      • 11.4.3.2 Market Forecast
  • 11.5 Middle East and Africa
    • 11.5.1 Market Trends
    • 11.5.2 Market Breakup by Country
    • 11.5.3 Market Forecast

12 SWOT Analysis

  • 12.1 Overview
  • 12.2 Strengths
  • 12.3 Weaknesses
  • 12.4 Opportunities
  • 12.5 Threats

13 Value Chain Analysis

14 Porters Five Forces Analysis

  • 14.1 Overview
  • 14.2 Bargaining Power of Buyers
  • 14.3 Bargaining Power of Suppliers
  • 14.4 Degree of Competition
  • 14.5 Threat of New Entrants
  • 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

  • 16.1 Market Structure
  • 16.2 Key Players
  • 16.3 Profiles of Key Players
    • 16.3.1 [24]7.ai Inc
      • 16.3.1.1 Company Overview
      • 16.3.1.2 Product Portfolio
    • 16.3.2 Acuvate Software Pvt Ltd
      • 16.3.2.1 Company Overview
      • 16.3.2.2 Product Portfolio
    • 16.3.3 Aivo
      • 16.3.3.1 Company Overview
      • 16.3.3.2 Product Portfolio
    • 16.3.4 Artificial Solutions
      • 16.3.4.1 Company Overview
      • 16.3.4.2 Product Portfolio
      • 16.3.4.3 Financials
    • 16.3.5 Creative Virtual Ltd.
      • 16.3.5.1 Company Overview
      • 16.3.5.2 Product Portfolio
    • 16.3.6 eGain Corporation
      • 16.3.6.1 Company Overview
      • 16.3.6.2 Product Portfolio
      • 16.3.6.3 Financials
    • 16.3.7 International Business Machines Corporation
      • 16.3.7.1 Company Overview
      • 16.3.7.2 Product Portfolio
      • 16.3.7.3 Financials
      • 16.3.7.4 SWOT Analysis
    • 16.3.8 Inbenta Technologies Inc.
      • 16.3.8.1 Company Overview
      • 16.3.8.2 Product Portfolio
    • 16.3.9 Kore.ai Inc.
      • 16.3.9.1 Company Overview
      • 16.3.9.2 Product Portfolio
    • 16.3.10 LiveChat Inc.
      • 16.3.10.1 Company Overview
      • 16.3.10.2 Product Portfolio
      • 16.3.10.3 Financials
    • 16.3.11 Nuance Communications Inc.
      • 16.3.11.1 Company Overview
      • 16.3.11.2 Product Portfolio
      • 16.3.11.3 Financials
      • 16.3.11.4 SWOT Analysis
    • 16.3.12 Verint Systems Inc.
      • 16.3.12.1 Company Overview
      • 16.3.12.2 Product Portfolio
      • 16.3.12.3 Financials
      • 16.3.12.4 SWOT Analysis
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