세계의 지식 프로세스 아웃소싱 시장(2023-2027년)

Technavio has been monitoring the knowledge process outsourcing market and is forecast to grow by USD 90553.89 million during 2022-2027, accelerating at a CAGR of 15.5% during the forecast period. Our report on the knowledge process outsourcing market provides a holistic analysis, market size, and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growing digital transformation, a focus on reducing operational costs, and increasing demand for specialized knowledge and expertise.

Technavio's knowledge process outsourcing market is segmented as below:

By Type

• Legal process outsourcing
• Financial process outsourcing
• R&D outsourcing
• Publishing outsourcing
• Others

By End-user

• BFSI
• Healthcare
• IT and telecom
• Manufacturing
• Others

By Geographical Landscape

• North America
• APAC
• Europe
• South America
• Middle East and Africa

This study identifies the growing number of delivery centers as one of the prime reasons driving the knowledge process outsourcing market growth during the next few years. Also, the proliferation of new technologies and increased demand for KPO services from small and medium-scale enterprises (SMEs) will lead to sizable demand in the market.

• Knowledge process outsourcing market sizing
• Knowledge process outsourcing market forecast
• Knowledge process outsourcing market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading knowledge process outsourcing market vendors that include Accenture Plc, Capgemini Service SAS, Cognizant Technology Solutions Corp., CRISIL Ltd., Ernst and Young Global Ltd., HCL Technologies Ltd., Hexaware Technologies Ltd., Infosys Ltd., International Business Machines Corp., McKinsey and Co., Mphasis Ltd., Oracle Corp., SAP SE, Sutherland Global Services Inc., Tata Consultancy Services Ltd., Wipro Ltd., WNS Holdings Ltd., ExlService Holdings Inc., Genpact Ltd., and Moodys Corp. Also, the knowledge process outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Table of Contents

1 Executive Summary

• 1.1 Market overview
• Exhibit 01: Executive Summary - Chart on Market Overview
• Exhibit 02: Executive Summary - Data Table on Market Overview
• Exhibit 03: Executive Summary - Chart on Global Market Characteristics
• Exhibit 04: Executive Summary - Chart on Market by Geography
• Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
• Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
• Exhibit 07: Executive Summary - Chart on Incremental Growth
• Exhibit 08: Executive Summary - Data Table on Incremental Growth
• Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

• 2.1 Market ecosystem
• Exhibit 10: Parent market
• Exhibit 11: Market Characteristics

3 Market Sizing

• 3.1 Market definition
• Exhibit 12: Offerings of vendors included in the market definition
• 3.2 Market segment analysis
• Exhibit 13: Market segments
• 3.3 Market size 2022
• 3.4 Market outlook: Forecast for 2022-2027
• Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
• Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
• Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

• 4.1 Global knowledge process outsourcing market 2017 - 2021
• Exhibit 18: Historic Market Size - Data Table on global knowledge process outsourcing market 2017 - 2021 ($ million)
• 4.2 Type Segment Analysis 2017 - 2021
• Exhibit 19: Historic Market Size - Type Segment 2017 - 2021 ($ million)
• 4.3 End-user Segment Analysis 2017 - 2021
• Exhibit 20: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
• 4.4 Geography Segment Analysis 2017 - 2021
• Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
• 4.5 Country Segment Analysis 2017 - 2021
• Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

• 5.1 Five forces summary
• Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
• 5.2 Bargaining power of buyers
• Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
• 5.3 Bargaining power of suppliers
• Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
• 5.4 Threat of new entrants
• Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
• 5.5 Threat of substitutes
• Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
• 5.6 Threat of rivalry
• Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
• 5.7 Market condition
• Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Type

• 6.1 Market segments
• Exhibit 30: Chart on Type - Market share 2022-2027 (%)
• Exhibit 31: Data Table on Type - Market share 2022-2027 (%)
• 6.2 Comparison by Type
• Exhibit 32: Chart on Comparison by Type
• Exhibit 33: Data Table on Comparison by Type
• 6.3 Legal process outsourcing - Market size and forecast 2022-2027
• Exhibit 34: Chart on Legal process outsourcing - Market size and forecast 2022-2027 ($ million)
• Exhibit 35: Data Table on Legal process outsourcing - Market size and forecast 2022-2027 ($ million)
• Exhibit 36: Chart on Legal process outsourcing - Year-over-year growth 2022-2027 (%)
• Exhibit 37: Data Table on Legal process outsourcing - Year-over-year growth 2022-2027 (%)
• 6.4 Financial process outsourcing - Market size and forecast 2022-2027
• Exhibit 38: Chart on Financial process outsourcing - Market size and forecast 2022-2027 ($ million)
• Exhibit 39: Data Table on Financial process outsourcing - Market size and forecast 2022-2027 ($ million)
• Exhibit 40: Chart on Financial process outsourcing - Year-over-year growth 2022-2027 (%)
• Exhibit 41: Data Table on Financial process outsourcing - Year-over-year growth 2022-2027 (%)
• 6.5 Research and development outsourcing - Market size and forecast 2022-2027
• Exhibit 42: Chart on Research and development outsourcing - Market size and forecast 2022-2027 ($ million)
• Exhibit 43: Data Table on Research and development outsourcing - Market size and forecast 2022-2027 ($ million)
• Exhibit 44: Chart on Research and development outsourcing - Year-over-year growth 2022-2027 (%)
• Exhibit 45: Data Table on Research and development outsourcing - Year-over-year growth 2022-2027 (%)
• 6.6 Publishing outsourcing - Market size and forecast 2022-2027
• Exhibit 46: Chart on Publishing outsourcing - Market size and forecast 2022-2027 ($ million)
• Exhibit 47: Data Table on Publishing outsourcing - Market size and forecast 2022-2027 ($ million)
• Exhibit 48: Chart on Publishing outsourcing - Year-over-year growth 2022-2027 (%)
• Exhibit 49: Data Table on Publishing outsourcing - Year-over-year growth 2022-2027 (%)
• 6.7 Others - Market size and forecast 2022-2027
• Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ million)
• Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ million)
• Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
• Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
• 6.8 Market opportunity by Type
• Exhibit 54: Market opportunity by Type ($ million)
• Exhibit 55: Data Table on Market opportunity by Type ($ million)

7 Market Segmentation by End-user

• 7.1 Market segments
• Exhibit 56: Chart on End-user - Market share 2022-2027 (%)
• Exhibit 57: Data Table on End-user - Market share 2022-2027 (%)
• 7.2 Comparison by End-user
• Exhibit 58: Chart on Comparison by End-user
• Exhibit 59: Data Table on Comparison by End-user
• 7.3 BFSI - Market size and forecast 2022-2027
• Exhibit 60: Chart on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibit 61: Data Table on BFSI - Market size and forecast 2022-2027 ($ million)
• Exhibit 62: Chart on BFSI - Year-over-year growth 2022-2027 (%)
• Exhibit 63: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
• 7.4 Healthcare - Market size and forecast 2022-2027
• Exhibit 64: Chart on Healthcare - Market size and forecast 2022-2027 ($ million)
• Exhibit 65: Data Table on Healthcare - Market size and forecast 2022-2027 ($ million)
• Exhibit 66: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
• Exhibit 67: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
• 7.5 IT and telecom - Market size and forecast 2022-2027
• Exhibit 68: Chart on IT and telecom - Market size and forecast 2022-2027 ($ million)
• Exhibit 69: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ million)
• Exhibit 70: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
• Exhibit 71: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
• 7.6 Manufacturing - Market size and forecast 2022-2027
• Exhibit 72: Chart on Manufacturing - Market size and forecast 2022-2027 ($ million)
• Exhibit 73: Data Table on Manufacturing - Market size and forecast 2022-2027 ($ million)
• Exhibit 74: Chart on Manufacturing - Year-over-year growth 2022-2027 (%)
• Exhibit 75: Data Table on Manufacturing - Year-over-year growth 2022-2027 (%)
• 7.7 Others - Market size and forecast 2022-2027
• Exhibit 76: Chart on Others - Market size and forecast 2022-2027 ($ million)
• Exhibit 77: Data Table on Others - Market size and forecast 2022-2027 ($ million)
• Exhibit 78: Chart on Others - Year-over-year growth 2022-2027 (%)
• Exhibit 79: Data Table on Others - Year-over-year growth 2022-2027 (%)
• 7.8 Market opportunity by End-user
• Exhibit 80: Market opportunity by End-user ($ million)
• Exhibit 81: Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

• 8.1 Customer landscape overview
• Exhibit 82: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

• 9.1 Geographic segmentation
• Exhibit 83: Chart on Market share by geography 2022-2027 (%)
• Exhibit 84: Data Table on Market share by geography 2022-2027 (%)
• 9.2 Geographic comparison
• Exhibit 85: Chart on Geographic comparison
• Exhibit 86: Data Table on Geographic comparison
• 9.3 North America - Market size and forecast 2022-2027
• Exhibit 87: Chart on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 88: Data Table on North America - Market size and forecast 2022-2027 ($ million)
• Exhibit 89: Chart on North America - Year-over-year growth 2022-2027 (%)
• Exhibit 90: Data Table on North America - Year-over-year growth 2022-2027 (%)
• 9.4 APAC - Market size and forecast 2022-2027
• Exhibit 91: Chart on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 92: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
• Exhibit 93: Chart on APAC - Year-over-year growth 2022-2027 (%)
• Exhibit 94: Data Table on APAC - Year-over-year growth 2022-2027 (%)
• 9.5 Europe - Market size and forecast 2022-2027
• Exhibit 95: Chart on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 96: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
• Exhibit 97: Chart on Europe - Year-over-year growth 2022-2027 (%)
• Exhibit 98: Data Table on Europe - Year-over-year growth 2022-2027 (%)
• 9.6 South America - Market size and forecast 2022-2027
• Exhibit 99: Chart on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 100: Data Table on South America - Market size and forecast 2022-2027 ($ million)
• Exhibit 101: Chart on South America - Year-over-year growth 2022-2027 (%)
• Exhibit 102: Data Table on South America - Year-over-year growth 2022-2027 (%)
• 9.7 Middle East and Africa - Market size and forecast 2022-2027
• Exhibit 103: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 104: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
• Exhibit 105: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• Exhibit 106: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
• 9.8 US - Market size and forecast 2022-2027
• Exhibit 107: Chart on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 108: Data Table on US - Market size and forecast 2022-2027 ($ million)
• Exhibit 109: Chart on US - Year-over-year growth 2022-2027 (%)
• Exhibit 110: Data Table on US - Year-over-year growth 2022-2027 (%)
• 9.9 China - Market size and forecast 2022-2027
• Exhibit 111: Chart on China - Market size and forecast 2022-2027 ($ million)
• Exhibit 112: Data Table on China - Market size and forecast 2022-2027 ($ million)
• Exhibit 113: Chart on China - Year-over-year growth 2022-2027 (%)
• Exhibit 114: Data Table on China - Year-over-year growth 2022-2027 (%)
• 9.10 Germany - Market size and forecast 2022-2027
• Exhibit 115: Chart on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibit 116: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
• Exhibit 117: Chart on Germany - Year-over-year growth 2022-2027 (%)
• Exhibit 118: Data Table on Germany - Year-over-year growth 2022-2027 (%)
• 9.11 India - Market size and forecast 2022-2027
• Exhibit 119: Chart on India - Market size and forecast 2022-2027 ($ million)
• Exhibit 120: Data Table on India - Market size and forecast 2022-2027 ($ million)
• Exhibit 121: Chart on India - Year-over-year growth 2022-2027 (%)
• Exhibit 122: Data Table on India - Year-over-year growth 2022-2027 (%)
• 9.12 UK - Market size and forecast 2022-2027
• Exhibit 123: Chart on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 124: Data Table on UK - Market size and forecast 2022-2027 ($ million)
• Exhibit 125: Chart on UK - Year-over-year growth 2022-2027 (%)
• Exhibit 126: Data Table on UK - Year-over-year growth 2022-2027 (%)
• 9.13 Market opportunity by geography
• Exhibit 127: Market opportunity by geography ($ million)
• Exhibit 128: Data Tables on Market opportunity by geography ($ million)

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• Exhibit 129: Impact of drivers and challenges in 2022 and 2027
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• Exhibit 130: Overview on Criticality of inputs and Factors of differentiation
• 11.3 Landscape disruption
• Exhibit 131: Overview on factors of disruption
• 11.4 Industry risks
• Exhibit 132: Impact of key risks on business

12 Vendor Analysis

• 12.1 Vendors covered
• Exhibit 133: Vendors covered
• 12.2 Market positioning of vendors
• Exhibit 134: Matrix on vendor position and classification
• 12.3 Accenture Plc
• Exhibit 135: Accenture Plc - Overview
• Exhibit 136: Accenture Plc - Business segments
• Exhibit 137: Accenture Plc - Key offerings
• Exhibit 138: Accenture Plc - Segment focus
• 12.4 Capgemini Service SAS
• Exhibit 139: Capgemini Service SAS - Overview
• Exhibit 140: Capgemini Service SAS - Business segments
• Exhibit 141: Capgemini Service SAS - Key news
• Exhibit 142: Capgemini Service SAS - Key offerings
• Exhibit 143: Capgemini Service SAS - Segment focus
• 12.5 Ernst and Young Global Ltd.
• Exhibit 144: Ernst and Young Global Ltd. - Overview
• Exhibit 145: Ernst and Young Global Ltd. - Product / Service
• Exhibit 146: Ernst and Young Global Ltd. - Key offerings
• 12.6 ExlService Holdings Inc.
• Exhibit 147: ExlService Holdings Inc. - Overview
• Exhibit 148: ExlService Holdings Inc. - Business segments
• Exhibit 149: ExlService Holdings Inc. - Key news
• Exhibit 150: ExlService Holdings Inc. - Key offerings
• Exhibit 151: ExlService Holdings Inc. - Segment focus
• 12.7 Genpact Ltd.
• Exhibit 152: Genpact Ltd. - Overview
• Exhibit 153: Genpact Ltd. - Business segments
• Exhibit 154: Genpact Ltd. - Key news
• Exhibit 155: Genpact Ltd. - Key offerings
• Exhibit 156: Genpact Ltd. - Segment focus
• 12.8 HCL Technologies Ltd.
• Exhibit 157: HCL Technologies Ltd. - Overview
• Exhibit 158: HCL Technologies Ltd. - Business segments
• Exhibit 159: HCL Technologies Ltd. - Key news
• Exhibit 160: HCL Technologies Ltd. - Key offerings
• Exhibit 161: HCL Technologies Ltd. - Segment focus
• 12.9 International Business Machines Corp.
• Exhibit 162: International Business Machines Corp. - Overview
• Exhibit 163: International Business Machines Corp. - Business segments
• Exhibit 164: International Business Machines Corp. - Key news
• Exhibit 165: International Business Machines Corp. - Key offerings
• Exhibit 166: International Business Machines Corp. - Segment focus
• 12.10 McKinsey and Co.
• Exhibit 167: McKinsey and Co. - Overview
• Exhibit 168: McKinsey and Co. - Product / Service
• Exhibit 169: McKinsey and Co. - Key offerings
• 12.11 Moodys Corp.
• Exhibit 170: Moodys Corp. - Overview
• Exhibit 171: Moodys Corp. - Business segments
• Exhibit 172: Moodys Corp. - Key offerings
• Exhibit 173: Moodys Corp. - Segment focus
• 12.12 Mphasis Ltd.
• Exhibit 174: Mphasis Ltd. - Overview
• Exhibit 175: Mphasis Ltd. - Product / Service
• Exhibit 176: Mphasis Ltd. - Key offerings
• 12.13 Oracle Corp.
• Exhibit 177: Oracle Corp. - Overview
• Exhibit 178: Oracle Corp. - Business segments
• Exhibit 179: Oracle Corp. - Key news
• Exhibit 180: Oracle Corp. - Key offerings
• Exhibit 181: Oracle Corp. - Segment focus
• 12.14 SAP SE
• Exhibit 182: SAP SE - Overview
• Exhibit 183: SAP SE - Business segments
• Exhibit 184: SAP SE - Key news
• Exhibit 185: SAP SE - Key offerings
• Exhibit 186: SAP SE - Segment focus
• 12.15 Tata Consultancy Services Ltd.
• Exhibit 187: Tata Consultancy Services Ltd. - Overview
• Exhibit 188: Tata Consultancy Services Ltd. - Business segments
• Exhibit 189: Tata Consultancy Services Ltd. - Key news
• Exhibit 190: Tata Consultancy Services Ltd. - Key offerings
• Exhibit 191: Tata Consultancy Services Ltd. - Segment focus
• 12.16 Wipro Ltd.
• Exhibit 192: Wipro Ltd. - Overview
• Exhibit 193: Wipro Ltd. - Business segments
• Exhibit 194: Wipro Ltd. - Key news
• Exhibit 195: Wipro Ltd. - Key offerings
• Exhibit 196: Wipro Ltd. - Segment focus
• 12.17 WNS Holdings Ltd.
• Exhibit 197: WNS Holdings Ltd. - Overview
• Exhibit 198: WNS Holdings Ltd. - Business segments
• Exhibit 199: WNS Holdings Ltd. - Key offerings
• Exhibit 200: WNS Holdings Ltd. - Segment focus

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• Exhibit 201: Inclusions checklist
• Exhibit 202: Exclusions checklist
• 13.3 Currency conversion rates for US$
• Exhibit 203: Currency conversion rates for US$
• 13.4 Research methodology
• Exhibit 204: Research methodology
• Exhibit 205: Validation techniques employed for market sizing
• Exhibit 206: Information sources
• 13.5 List of abbreviations
• Exhibit 207: List of abbreviations