시장보고서
상품코드
1338205

세계의 라이브 채팅 소프트웨어 시장(2023-2027년)

Global Live Chat Software Market 2023-2027

발행일: | 리서치사: TechNavio | 페이지 정보: 영문 147 Pages | 배송안내 : 즉시배송


※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.

라이브 채팅 소프트웨어 시장은 2022-20271년에 4억 2,880만 달러, 예측 기간 중 CAGR은 8.91%로 성장할 것으로 예측되고 있습니다.

라이브 채팅 소프트웨어 시장의 전체적인 분석, 시장 규모·예측, 동향, 시장 촉진요인·촉진요인, 과제, 약 25개 벤더를 다룬 벤더 분석 등을 제공합니다.

현재의 시장 시나리오, 최신 동향과 촉진요인, 시장 환경 전체에 관한 최신 분석을 제공하고 있습니다. 시장은 실시간 지원과 퍼스널라이즈 인터랙션에 대한 고객의 기대 증가, 기업에 의한 디지털 채널과 온라인 플랫폼의 채택 확대, 효율적이며 비용 효과 높은 고객 서비스 솔루션에 대한 수요의 증가에 의해 촉진되고 있습니다.

향후 수년간 라이브 채팅 소프트웨어 시장의 성장을 촉진하는 주요 이유의 하나로 자동화된 고객 인터랙션을 위한 AI를 탑재한 챗봇 및 가상 비서의 채택 증가를 들고 있습니다. 또한 라이브 채팅 소프트웨어와 옴니채널 고객 지원 플랫폼과의 통합 및 고객 행동 분석을 위한 채팅 분석 및 AI 구동형 인사이트의 이용은 시장의 큰 수요로 연결됩니다.

목차

제1장 주요 요약

  • 시장 개요

제2장 시장 구도

  • 시장 에코시스템

제3장 시장 규모

  • 시장의 정의
  • 시장 부문 분석
  • 시장 규모 2022
  • 시장 전망 2022-2027

제4장 시장 규모 실적

  • 세계의 라이브 채팅 소프트웨어 시장 2017-2021
  • 유형 부문 분석 2017-2021
  • 최종사용자 부문 분석 2017-2021
  • 지역별 부문 분석 2017-2021
  • 국가별 부문 분석 2017-2021

제5장 Five forces 분석

  • Five Forces 요약
  • 구매자의 교섭력
  • 공급 기업의 교섭력
  • 신규 진출업체의 위협
  • 대체품의 위협
  • 경쟁의 위협
  • 시장 현황

제6장 시장 세분화 : 유형별

  • 시장 부문
  • 비교 : 유형별
  • 고객 서비스 라이브 채팅 시스템 : 시장 규모와 예측 2022-2027
  • 정보 서비스 라이브 채팅 시스템 : 시장 규모와 예측 2022-2027
  • 영업 라이브 채팅 시스템 : 시장 규모와 예측 2022-2027
  • 시장 기회 : 유형별

제7장 시장 세분화 : 최종사용자별

  • 시장 부문
  • 비교 : 최종사용자별
  • 대기업 : 시장 규모와 예측 2022-2027
  • 중소기업 : 시장 규모와 예측 2022-2027
  • 시장 기회 : 최종사용자별

제8장 고객 상황

  • 고객 상황의 개요

제9장 지역별 상황

  • 지역별 세분화
  • 지역별 비교
  • 북미 : 시장 규모와 예측 2022-2027
  • 아시아태평양 : 시장 규모와 예측 2022-2027
  • 유럽 : 시장 규모와 예측 2022-2027
  • 남미 : 시장 규모와 예측 2022-2027
  • 중동 및 아프리카 : 시장 규모와 예측 2022-2027
  • 미국 : 시장 규모와 예측 2022-2027
  • 중국 : 시장 규모와 예측 2022-2027
  • 영국 : 시장 규모와 예측 2022-2027
  • 독일 : 시장 규모와 예측 2022-2027
  • 캐나다 : 시장 규모와 예측 2022-2027
  • 시장 기회 : 지역 상황별

제10장 촉진요인, 과제 및 동향

  • 시장 촉진요인
  • 시장이 해결해야 할 과제
  • 촉진요인과 과제의 영향
  • 시장 동향

제11장 벤더 구도

  • 개요
  • 벤더 구도
  • 혼란의 상황
  • 업계의 리스크

제12장 벤더 분석

  • 대상 벤더
  • 벤더의 시장 포지셔닝
  • 3CX
  • ByteQuack
  • Chaport Inc.
  • Drift.com Inc.
  • Freshworks Inc.
  • Habla Inc.
  • HubSpot Inc.
  • LiveChat Inc.
  • Podium Corp Inc.
  • The Pipedrive Services
  • Tidio LLC
  • Userlike UG
  • Vision Helpdesk
  • Zoho Corp. Pvt. Ltd.
  • ZoomInfo Technologies Inc.

제13장 부록

KSA 23.09.11

The live chat software market is forecasted to grow by USD 428.8 mn during 2022-2027, accelerating at a CAGR of 8.91% during the forecast period. The report on the live chat software market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by increasing customer expectations for real time support and personalized interactions, growing adoption of digital channels and online platforms by businesses, and rising demand for efficient and cost-effective customer service solutions.

Technavio's live chat software market is segmented as below:

By Type

  • Customer service live chat systems
  • Informational service live chat systems
  • Sales live chat system

By End-user

  • Large enterprise
  • SMEs

By Geographical Landscape

  • North America
  • APAC
  • Europe
  • South America
  • Middle East and Africa

This study identifies the increased adoption of ai-powered chatbots and virtual assistants for automated customer interactions as one of the prime reasons driving the live chat software market growth during the next few years. Also, integration of live chat software with omnichannel customer support platforms and use of chat analytics and ai-driven insights for customer behavior analysis will lead to sizable demand in the market.

The report on the live chat software market covers the following areas:

  • Live chat software market sizing
  • Live chat software market forecast
  • Live chat software market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading live chat software market vendors that include 3CX, Appy Pie LLC, ByteQuack, Chaport Inc., Drift.com Inc., Freshworks Inc., Grexit Inc., Habla Inc., HelpCrunch Corp., HubSpot Inc., LiveChat Inc., Podium Corp Inc., Roger Wilco LLC, The Pipedrive Services, ThriveDesk, Tidio LLC, Userlike UG, Vision Helpdesk, Zoho Corp. Pvt. Ltd., and ZoomInfo Technologies Inc.. Also, the live chat software market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

  • 1.1 Market overview
  • Exhibit 01: Executive Summary - Chart on Market Overview
  • Exhibit 02: Executive Summary - Data Table on Market Overview
  • Exhibit 03: Executive Summary - Chart on Global Market Characteristics
  • Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
  • Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
  • Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
  • Exhibit 07: Executive Summary - Chart on Incremental Growth
  • Exhibit 08: Executive Summary - Data Table on Incremental Growth
  • Exhibit 09: Executive Summary - Chart on Vendor Market Positioning

2 Market Landscape

  • 2.1 Market ecosystem
  • Exhibit 10: Parent market
  • Exhibit 11: Market Characteristics

3 Market Sizing

  • 3.1 Market definition
  • Exhibit 12: Offerings of vendors included in the market definition
  • 3.2 Market segment analysis
  • Exhibit 13: Market segments
  • 3.3 Market size 2022
  • 3.4 Market outlook: Forecast for 2022-2027
  • Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
  • Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
  • Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)

4 Historic Market Size

  • 4.1 Global live chat software market 2017 - 2021
  • Exhibit 18: Historic Market Size - Data Table on global live chat software market 2017 - 2021 ($ million)
  • 4.2 Type Segment Analysis 2017 - 2021
  • Exhibit 19: Historic Market Size - Type Segment 2017 - 2021 ($ million)
  • 4.3 End-user Segment Analysis 2017 - 2021
  • Exhibit 20: Historic Market Size - End-user Segment 2017 - 2021 ($ million)
  • 4.4 Geography Segment Analysis 2017 - 2021
  • Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
  • 4.5 Country Segment Analysis 2017 - 2021
  • Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)

5 Five Forces Analysis

  • 5.1 Five forces summary
  • Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
  • 5.2 Bargaining power of buyers
  • Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
  • 5.3 Bargaining power of suppliers
  • Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
  • 5.4 Threat of new entrants
  • Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
  • 5.5 Threat of substitutes
  • Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
  • 5.6 Threat of rivalry
  • Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
  • 5.7 Market condition
  • Exhibit 29: Chart on Market condition - Five forces 2022 and 2027

6 Market Segmentation by Type

  • 6.1 Market segments
  • Exhibit 30: Chart on Type - Market share 2022-2027 (%)
  • Exhibit 31: Data Table on Type - Market share 2022-2027 (%)
  • 6.2 Comparison by Type
  • Exhibit 32: Chart on Comparison by Type
  • Exhibit 33: Data Table on Comparison by Type
  • 6.3 Customer service live chat systems - Market size and forecast 2022-2027
  • Exhibit 34: Chart on Customer service live chat systems - Market size and forecast 2022-2027 ($ million)
  • Exhibit 35: Data Table on Customer service live chat systems - Market size and forecast 2022-2027 ($ million)
  • Exhibit 36: Chart on Customer service live chat systems - Year-over-year growth 2022-2027 (%)
  • Exhibit 37: Data Table on Customer service live chat systems - Year-over-year growth 2022-2027 (%)
  • 6.4 Informational service live chat systems - Market size and forecast 2022-2027
  • Exhibit 38: Chart on Informational service live chat systems - Market size and forecast 2022-2027 ($ million)
  • Exhibit 39: Data Table on Informational service live chat systems - Market size and forecast 2022-2027 ($ million)
  • Exhibit 40: Chart on Informational service live chat systems - Year-over-year growth 2022-2027 (%)
  • Exhibit 41: Data Table on Informational service live chat systems - Year-over-year growth 2022-2027 (%)
  • 6.5 Sales live chat system - Market size and forecast 2022-2027
  • Exhibit 42: Chart on Sales live chat system - Market size and forecast 2022-2027 ($ million)
  • Exhibit 43: Data Table on Sales live chat system - Market size and forecast 2022-2027 ($ million)
  • Exhibit 44: Chart on Sales live chat system - Year-over-year growth 2022-2027 (%)
  • Exhibit 45: Data Table on Sales live chat system - Year-over-year growth 2022-2027 (%)
  • 6.6 Market opportunity by Type
  • Exhibit 46: Market opportunity by Type ($ million)
  • Exhibit 47: Data Table on Market opportunity by Type ($ million)

7 Market Segmentation by End-user

  • 7.1 Market segments
  • Exhibit 48: Chart on End-user - Market share 2022-2027 (%)
  • Exhibit 49: Data Table on End-user - Market share 2022-2027 (%)
  • 7.2 Comparison by End-user
  • Exhibit 50: Chart on Comparison by End-user
  • Exhibit 51: Data Table on Comparison by End-user
  • 7.3 Large enterprise - Market size and forecast 2022-2027
  • Exhibit 52: Chart on Large enterprise - Market size and forecast 2022-2027 ($ million)
  • Exhibit 53: Data Table on Large enterprise - Market size and forecast 2022-2027 ($ million)
  • Exhibit 54: Chart on Large enterprise - Year-over-year growth 2022-2027 (%)
  • Exhibit 55: Data Table on Large enterprise - Year-over-year growth 2022-2027 (%)
  • 7.4 SMEs - Market size and forecast 2022-2027
  • Exhibit 56: Chart on SMEs - Market size and forecast 2022-2027 ($ million)
  • Exhibit 57: Data Table on SMEs - Market size and forecast 2022-2027 ($ million)
  • Exhibit 58: Chart on SMEs - Year-over-year growth 2022-2027 (%)
  • Exhibit 59: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
  • 7.5 Market opportunity by End-user
  • Exhibit 60: Market opportunity by End-user ($ million)
  • Exhibit 61: Data Table on Market opportunity by End-user ($ million)

8 Customer Landscape

  • 8.1 Customer landscape overview
  • Exhibit 62: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

9 Geographic Landscape

  • 9.1 Geographic segmentation
  • Exhibit 63: Chart on Market share By Geographical Landscape 2022-2027 (%)
  • Exhibit 64: Data Table on Market share By Geographical Landscape 2022-2027 (%)
  • 9.2 Geographic comparison
  • Exhibit 65: Chart on Geographic comparison
  • Exhibit 66: Data Table on Geographic comparison
  • 9.3 North America - Market size and forecast 2022-2027
  • Exhibit 67: Chart on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 68: Data Table on North America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 69: Chart on North America - Year-over-year growth 2022-2027 (%)
  • Exhibit 70: Data Table on North America - Year-over-year growth 2022-2027 (%)
  • 9.4 APAC - Market size and forecast 2022-2027
  • Exhibit 71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibit 72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
  • Exhibit 73: Chart on APAC - Year-over-year growth 2022-2027 (%)
  • Exhibit 74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
  • 9.5 Europe - Market size and forecast 2022-2027
  • Exhibit 75: Chart on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibit 76: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
  • Exhibit 77: Chart on Europe - Year-over-year growth 2022-2027 (%)
  • Exhibit 78: Data Table on Europe - Year-over-year growth 2022-2027 (%)
  • 9.6 South America - Market size and forecast 2022-2027
  • Exhibit 79: Chart on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 80: Data Table on South America - Market size and forecast 2022-2027 ($ million)
  • Exhibit 81: Chart on South America - Year-over-year growth 2022-2027 (%)
  • Exhibit 82: Data Table on South America - Year-over-year growth 2022-2027 (%)
  • 9.7 Middle East and Africa - Market size and forecast 2022-2027
  • Exhibit 83: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibit 84: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
  • Exhibit 85: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • Exhibit 86: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
  • 9.8 US - Market size and forecast 2022-2027
  • Exhibit 87: Chart on US - Market size and forecast 2022-2027 ($ million)
  • Exhibit 88: Data Table on US - Market size and forecast 2022-2027 ($ million)
  • Exhibit 89: Chart on US - Year-over-year growth 2022-2027 (%)
  • Exhibit 90: Data Table on US - Year-over-year growth 2022-2027 (%)
  • 9.9 China - Market size and forecast 2022-2027
  • Exhibit 91: Chart on China - Market size and forecast 2022-2027 ($ million)
  • Exhibit 92: Data Table on China - Market size and forecast 2022-2027 ($ million)
  • Exhibit 93: Chart on China - Year-over-year growth 2022-2027 (%)
  • Exhibit 94: Data Table on China - Year-over-year growth 2022-2027 (%)
  • 9.10 UK - Market size and forecast 2022-2027
  • Exhibit 95: Chart on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibit 96: Data Table on UK - Market size and forecast 2022-2027 ($ million)
  • Exhibit 97: Chart on UK - Year-over-year growth 2022-2027 (%)
  • Exhibit 98: Data Table on UK - Year-over-year growth 2022-2027 (%)
  • 9.11 Germany - Market size and forecast 2022-2027
  • Exhibit 99: Chart on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibit 100: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
  • Exhibit 101: Chart on Germany - Year-over-year growth 2022-2027 (%)
  • Exhibit 102: Data Table on Germany - Year-over-year growth 2022-2027 (%)
  • 9.12 Canada - Market size and forecast 2022-2027
  • Exhibit 103: Chart on Canada - Market size and forecast 2022-2027 ($ million)
  • Exhibit 104: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
  • Exhibit 105: Chart on Canada - Year-over-year growth 2022-2027 (%)
  • Exhibit 106: Data Table on Canada - Year-over-year growth 2022-2027 (%)
  • 9.13 Market opportunity By Geographical Landscape
  • Exhibit 107: Market opportunity By Geographical Landscape ($ million)
  • Exhibit 108: Data Tables on Market opportunity By Geographical Landscape ($ million)

10 Drivers, Challenges, and Trends

  • 10.1 Market drivers
  • 10.2 Market challenges
  • 10.3 Impact of drivers and challenges
  • Exhibit 109: Impact of drivers and challenges in 2022 and 2027
  • 10.4 Market trends

11 Vendor Landscape

  • 11.1 Overview
  • 11.2 Vendor landscape
  • Exhibit 110: Overview on Criticality of inputs and Factors of differentiation
  • 11.3 Landscape disruption
  • Exhibit 111: Overview on factors of disruption
  • 11.4 Industry risks
  • Exhibit 112: Impact of key risks on business

12 Vendor Analysis

  • 12.1 Vendors covered
  • Exhibit 113: Vendors covered
  • 12.2 Market positioning of vendors
  • Exhibit 114: Matrix on vendor position and classification
  • 12.3 3CX
  • Exhibit 115: 3CX - Overview
  • Exhibit 116: 3CX - Product / Service
  • Exhibit 117: 3CX - Key offerings
  • 12.4 ByteQuack
  • Exhibit 118: ByteQuack - Overview
  • Exhibit 119: ByteQuack - Product / Service
  • Exhibit 120: ByteQuack - Key offerings
  • 12.5 Chaport Inc.
  • Exhibit 121: Chaport Inc. - Overview
  • Exhibit 122: Chaport Inc. - Product / Service
  • Exhibit 123: Chaport Inc. - Key offerings
  • 12.6 Drift.com Inc.
  • Exhibit 124: Drift.com Inc. - Overview
  • Exhibit 125: Drift.com Inc. - Product / Service
  • Exhibit 126: Drift.com Inc. - Key offerings
  • 12.7 Freshworks Inc.
  • Exhibit 127: Freshworks Inc. - Overview
  • Exhibit 128: Freshworks Inc. - Product / Service
  • Exhibit 129: Freshworks Inc. - Key offerings
  • 12.8 Habla Inc.
  • Exhibit 130: Habla Inc. - Overview
  • Exhibit 131: Habla Inc. - Product / Service
  • Exhibit 132: Habla Inc. - Key offerings
  • 12.9 HubSpot Inc.
  • Exhibit 133: HubSpot Inc. - Overview
  • Exhibit 134: HubSpot Inc. - Product / Service
  • Exhibit 135: HubSpot Inc. - Key news
  • Exhibit 136: HubSpot Inc. - Key offerings
  • 12.10 LiveChat Inc.
  • Exhibit 137: LiveChat Inc. - Overview
  • Exhibit 138: LiveChat Inc. - Product / Service
  • Exhibit 139: LiveChat Inc. - Key offerings
  • 12.11 Podium Corp Inc.
  • Exhibit 140: Podium Corp Inc. - Overview
  • Exhibit 141: Podium Corp Inc. - Product / Service
  • Exhibit 142: Podium Corp Inc. - Key offerings
  • 12.12 The Pipedrive Services
  • Exhibit 143: The Pipedrive Services - Overview
  • Exhibit 144: The Pipedrive Services - Product / Service
  • Exhibit 145: The Pipedrive Services - Key offerings
  • 12.13 Tidio LLC
  • Exhibit 146: Tidio LLC - Overview
  • Exhibit 147: Tidio LLC - Product / Service
  • Exhibit 148: Tidio LLC - Key offerings
  • 12.14 Userlike UG
  • Exhibit 149: Userlike UG - Overview
  • Exhibit 150: Userlike UG - Product / Service
  • Exhibit 151: Userlike UG - Key offerings
  • 12.15 Vision Helpdesk
  • Exhibit 152: Vision Helpdesk - Overview
  • Exhibit 153: Vision Helpdesk - Product / Service
  • Exhibit 154: Vision Helpdesk - Key offerings
  • 12.16 Zoho Corp. Pvt. Ltd.
  • Exhibit 155: Zoho Corp. Pvt. Ltd. - Overview
  • Exhibit 156: Zoho Corp. Pvt. Ltd. - Product / Service
  • Exhibit 157: Zoho Corp. Pvt. Ltd. - Key offerings
  • 12.17 ZoomInfo Technologies Inc.
  • Exhibit 158: ZoomInfo Technologies Inc. - Overview
  • Exhibit 159: ZoomInfo Technologies Inc. - Product / Service
  • Exhibit 160: ZoomInfo Technologies Inc. - Key offerings

13 Appendix

  • 13.1 Scope of the report
  • 13.2 Inclusions and exclusions checklist
  • Exhibit 161: Inclusions checklist
  • Exhibit 162: Exclusions checklist
  • 13.3 Currency conversion rates for US$
  • Exhibit 163: Currency conversion rates for US$
  • 13.4 Research methodology
  • Exhibit 164: Research methodology
  • Exhibit 165: Validation techniques employed for market sizing
  • Exhibit 166: Information sources
  • 13.5 List of abbreviations
  • Exhibit 167: List of abbreviations
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