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세계의 기술 지원 아웃소싱 시장(2020-2024년)

Global Technical Support Outsourcing Market 2020-2024

리서치사 TechNavio (Infiniti Research Ltd.)
발행일 2020년 12월 상품 코드 979873
페이지 정보 영문 120 Pages
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세계의 기술 지원 아웃소싱 시장(2020-2024년) Global Technical Support Outsourcing Market 2020-2024
발행일 : 2020년 12월 페이지 정보 : 영문 120 Pages

본 상품은 영문 자료로 한글과 영문목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문목차를 참고해주시기 바랍니다.

세계의 기술 지원 아웃소싱 시장 규모는 2020-2024년간 110억 달러의 성장이 전망되며, 예측기간 중 연평균 복합 성장률(CAGR)은 6%를 나타낼 전망입니다. 효율을 개선하기 위한 비용 효과가 높은 솔루션 필요성 증가에 의해 기업은 핵심역량에 초점을 맞출 필요가 있습니다. 그것에 의해 시장 성장이 가속하고 있습니다.

세계의 기술 지원 아웃소싱(Technical Support Outsourcing) 시장을 조사했으며, 시장 개요, 시장 성장 촉진요인 및 저해요인 분석, 유형별·지역별 시장 규모 추이와 예측, 벤더 분석, 시장 기회 등의 정보를 전해드립니다.

목차

개요

시장 구도

시장 규모

  • 시장의 정의
  • 시장 부문 분석
  • 시장 규모(2019년)
  • 시장 전망 : 예측(2019-2024년)

Five Forces 분석

유형별 시장 세분화

  • 시장 세분화
  • 유형별 비교
  • 헬프데스크 - 시장 규모와 예측(2019-2024년)
  • 콜센터 - 시장 규모와 예측(2019-2024년)
  • 유형별 시장 기회

고객 상황

  • 개요

지역별 상황

  • 지역별 세분화
  • 지역별 비교
  • 아시아태평양 - 시장 규모와 예측(2019-2024년)
  • 남미 - 시장 규모와 예측(2019-2024년)
  • 유럽 - 시장 규모와 예측(2019-2024년)
  • 북미 - 시장 규모와 예측(2019-2024년)
  • 중동 및 아프리카 - 시장 규모와 예측(2019-2024년)
  • 주요 국가
  • 지역의 시장 기회
  • 시장 추진력
  • 시장이 해결해야 할 과제
  • 시장 동향

벤더 구도

  • 개요
  • 벤더 구도
  • 창조적 파괴 상황

벤더 분석

  • 대상 벤더
  • 벤더의 시장 포지셔닝
  • Accenture Plc
  • Aress Software & Education Technologies(P) Ltd.
  • Collabera Inc.
  • CSS Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • International Business Machines Corp.
  • Infosys Ltd.
  • Teleperformance SE
  • Wipro Ltd.

부록

LSH 21.01.13

Technavio has been monitoring the technical support outsourcing market and it is poised to grow by $ 11 bn during 2020-2024 progressing at a CAGR of 6% during the forecast period. Our report on technical support outsourcing market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the increasing need for cost-effective solutions to improve efficiency and enterprises need to focus on core competencies. In addition, increasing need for cost-effective solutions to improve efficiency is anticipated to boost the growth of the market as well.

The technical support outsourcing market analysis includes the type segment and geographical landscapes.

Technavio's technical support outsourcing market is segmented as below:

By Type

  • Helpdesk
  • Call center

By Geographical Landscapes

  • APAC
  • South America
  • Europe
  • North America
  • MEA

This study identifies the vendors' expertise in providing technical support as one of the prime reasons driving the technical support outsourcing market growth during the next few years.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters. Our report on technical support outsourcing market covers the following areas:

  • Technical support outsourcing market sizing
  • Technical support outsourcing market forecast
  • Technical support outsourcing market industry analysis

Technavio's robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading technical support outsourcing market vendors that include Accenture Plc, Aress Software & Education Technologies (P) Ltd., Collabera Inc., CSS Corp., Genpact Ltd., HCL Technologies Ltd., International Business Machines Corp., Infosys Ltd., Teleperformance SE, and Wipro Ltd. Also, the technical support outsourcing market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage on all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

Technavio presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. Technavio's market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast an accurate market growth.

Table of Contents

Executive Summary

  • Market Overview

Market Landscape

  • Market ecosystem
  • Value chain analysis

Market Sizing

  • Market definition
  • Market segment analysis
  • Market size 2019
  • Market outlook: Forecast for 2019 - 2024

Five Forces Analysis

  • Five Forces Summary
  • Bargaining power of buyers
  • Bargaining power of suppliers
  • Threat of new entrants
  • Threat of substitutes
  • Threat of rivalry
  • Market condition

Market Segmentation by Type

  • Market segments
  • Comparison by Type
  • Helpdesk - Market size and forecast 2019-2024
  • Call center - Market size and forecast 2019-2024
  • Market opportunity by Type

Customer landscape

  • Overview

Geographic Landscape

  • Geographic segmentation
  • Geographic comparison
  • APAC - Market size and forecast 2019-2024
  • South America - Market size and forecast 2019-2024
  • Europe - Market size and forecast 2019-2024
  • North America - Market size and forecast 2019-2024
  • MEA - Market size and forecast 2019-2024
  • Key leading countries
  • Market opportunity by geography
  • Market drivers
  • Market challenges
  • Market trends

Vendor Landscape

  • Overview
  • Vendor landscape
  • Landscape disruption

Vendor Analysis

  • Vendors covered
  • Market positioning of vendors
  • Accenture Plc
  • Aress Software & Education Technologies (P) Ltd.
  • Collabera Inc.
  • CSS Corp.
  • Genpact Ltd.
  • HCL Technologies Ltd.
  • International Business Machines Corp.
  • Infosys Ltd.
  • Teleperformance SE
  • Wipro Ltd.

Appendix

  • Scope of the report
  • Currency conversion rates for US$
  • Research methodology
  • List of abbreviations

Exhibit

  • 1: Key Finding 1
  • 2: Key Finding 2
  • 3: Key Finding 3
  • 4: Key Finding 5
  • 5: Key Finding 6
  • 6: Key Finding 7
  • 7: Key Finding 8
  • 8: Parent market
  • 9: Market characteristics
  • 10: Offerings of vendors included in the market definition
  • 11: Market segments
  • 12: Global - Market size and forecast 2019 - 2024 ($ million)
  • 13: Global market: Year-over-year growth 2019 - 2024 (%)
  • 14: Five forces analysis 2019 & 2024
  • 15: Bargaining power of buyers
  • 16: Bargaining power of suppliers
  • 17: Threat of new entrants
  • 18: Threat of substitutes
  • 19: Threat of rivalry
  • 20: Market condition - Five forces 2019
  • 21: Type - Market share 2019-2024 (%)
  • 22: Comparison by Type
  • 23: Helpdesk - Market size and forecast 2019-2024 ($ million)
  • 24: Helpdesk - Year-over-year growth 2019-2024 (%)
  • 25: Call center - Market size and forecast 2019-2024 ($ million)
  • 26: Call center - Year-over-year growth 2019-2024 (%)
  • 27: Market opportunity by Type
  • 28: Customer landscape
  • 29: Market share by geography 2019-2024 (%)
  • 30: Geographic comparison
  • 31: APAC - Market size and forecast 2019-2024 ($ million)
  • 32: APAC - Year-over-year growth 2019-2024 (%)
  • 33: South America - Market size and forecast 2019-2024 ($ million)
  • 34: South America - Year-over-year growth 2019-2024 (%)
  • 35: Europe - Market size and forecast 2019-2024 ($ million)
  • 36: Europe - Year-over-year growth 2019-2024 (%)
  • 37: North America - Market size and forecast 2019-2024 ($ million)
  • 38: North America - Year-over-year growth 2019-2024 (%)
  • 39: MEA - Market size and forecast 2019-2024 ($ million)
  • 40: MEA - Year-over-year growth 2019-2024 (%)
  • 41: Key leading countries
  • 42: Market opportunity by geography ($ million)
  • 43: Impact of drivers and challenges
  • 44: Vendor landscape
  • 45: Landscape disruption
  • 46: Industry risks
  • 47: Vendors covered
  • 48: Market positioning of vendors
  • 49: Accenture Plc - Overview
  • 50: Accenture Plc - Business segments
  • 51: Accenture Plc - Key offerings
  • 52: Accenture Plc - Key customers
  • 53: Accenture Plc - Segment focus
  • 54: Aress Software & Education Technologies (P) Ltd. - Overview
  • 55: Aress Software & Education Technologies (P) Ltd. - Product and service
  • 56: Aress Software & Education Technologies (P) Ltd. - Key offerings
  • 57: Aress Software & Education Technologies (P) Ltd. - Key customers
  • 58: Aress Software & Education Technologies (P) Ltd. - Segment focus
  • 59: Collabera Inc. - Overview
  • 60: Collabera Inc. - Product and service
  • 61: Collabera Inc. - Key offerings
  • 62: Collabera Inc. - Key customers
  • 63: Collabera Inc. - Segment focus
  • 64: CSS Corp. - Overview
  • 65: CSS Corp. - Product and service
  • 66: CSS Corp. - Key offerings
  • 67: CSS Corp. - Key customers
  • 68: CSS Corp. - Segment focus
  • 69: Genpact Ltd. - Overview
  • 70: Genpact Ltd. - Business segments
  • 71: Genpact Ltd. - Key offerings
  • 72: Genpact Ltd. - Key customers
  • 73: Genpact Ltd. - Segment focus
  • 74: HCL Technologies Ltd. - Overview
  • 75: HCL Technologies Ltd. - Business segments
  • 76: HCL Technologies Ltd. - Key offerings
  • 77: HCL Technologies Ltd. - Key customers
  • 78: HCL Technologies Ltd. - Segment focus
  • 79: International Business Machines Corp. - Overview
  • 80: International Business Machines Corp. - Business segments
  • 81: International Business Machines Corp. - Key offerings
  • 82: International Business Machines Corp. - Key customers
  • 83: International Business Machines Corp. - Segment focus
  • 84: Infosys Ltd. - Overview
  • 85: Infosys Ltd. - Business segments
  • 86: Infosys Ltd. - Key offerings
  • 87: Infosys Ltd. - Key customers
  • 88: Infosys Ltd. - Segment focus
  • 89: Teleperformance SE - Overview
  • 90: Teleperformance SE - Business segments
  • 91: Teleperformance SE - Key offerings
  • 92: Teleperformance SE - Key customers
  • 93: Teleperformance SE - Segment focus
  • 94: Wipro Ltd. - Overview
  • 95: Wipro Ltd. - Business segments
  • 96: Wipro Ltd. - Key offerings
  • 97: Wipro Ltd. - Key customers
  • 98: Wipro Ltd. - Segment focus
  • 99: Currency conversion rates for US$
  • 100: Research Methodology
  • 101: Validation techniques employed for market sizing
  • 102: Information sources
  • 103: List of abbreviations
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