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악의없는 사기(Friendly Fraud)에 의한 가맹점 차지백의 증대

Merchant Chargebacks Are on the Rise Due to Friendly Fraud

리서치사 Mercator Advisory Group, Inc.
발행일 2019년 12월 상품 코드 919999
페이지 정보 영문 14 Pages
US $ 2,950 ₩ 3,542,000 PDF by E-mail (Single User License)

악의없는 사기(Friendly Fraud)에 의한 가맹점 차지백의 증대 Merchant Chargebacks Are on the Rise Due to Friendly Fraud
발행일 : 2019년 12월 페이지 정보 : 영문 14 Pages

차지백(Chargebacks)에 대한 가맹점의 대책을 조사했으며, 차지백의 요인, 차지백의 프로세스, 악의없는 사기(Friendly Fraud)의 수법, 가맹점에 의한 차지백 대책, 대책 서비스·솔루션을 제공하는 주요 업체의 개요 등을 정리하여 전해드립니다.

조사 내용 하이라이트

  • 고객과의 분쟁 처리의 원활화
  • 악의없는 사기와 차지백의 관련성
  • 악성 소비자에 의한 분쟁 이용 수법
  • 차지백·악의없는 사기 시장 데이터 추계
  • 가맹점에 의한 차지백 대책
  • 차지백 서비스 기업의 개요

게재 기업·조직

  • ACI Worldwide
  • American Express
  • Authorize.Net
  • BlueSnap
  • Braintree
  • CardinalCommerce
  • Chargeback
  • Chargebacks911
  • Chargeback Gurus
  • Chargehound
  • CyberSource
  • Discover
  • Ethoca
  • Federal Reserve Board
  • Lexis-Nexis
  • Mastercard
  • Midigator
  • PayPal
  • Stripe
  • Verifi
  • Visa
KSA 20.01.14

Friendly Fraud Is Driving Increased Merchant Chargebacks

New Mercator Advisory Group research report discusses the changing dynamics of merchant chargebacks.

Merchants find themselves wrestling with the chargeback process, which is triggered when consumers dispute a purchase transaction, mostly on e-commerce sales. Increasingly, friendly fraud has also become a direct cause of merchant chargebacks. This report delves into chargeback reasons and implications as well as vendors of chargeback services that have emerged to provide solutions for merchants.

A new research report from Mercator Advisory Group, ‘Merchant Chargebacks Are on the Rise Due to Friendly Fraud ’ assesses the challenges and preventive solutions for this increasing problem that affects merchants of all sizes across vertical markets.

“Merchants are incurring a major pain point dealing with consumer-disputed sales transactions that can lead to chargebacks. This can mean merchants lose not only the sales revenue but also the merchandise and related overhead costs as well,” commented Raymond Pucci, Director, Merchant Services at Mercator Advisory Group, the author of this report.

This report is 14 pages long and has 2 exhibits.

Companies mentioned in this report: ACI Worldwide, American Express, Authorize.Net, BlueSnap, Braintree, CardinalCommerce, Chargeback, Chargebacks911, Chargeback Gurus, Chargehound, CyberSource, Discover, Ethoca, Federal Reserve Board, Lexis-Nexis, Mastercard, Midigator, PayPal, Stripe, Verifi, and Visa.

One of the exhibits included in this report:

Highlights of this research report include:

  • Ease of the customer dispute process
  • Why friendly fraud has been linked to chargebacks
  • How crafty consumers game the dispute system
  • Market data estimates of chargebacks and friendly fraud
  • How merchants are combatting chargebacks
  • Brief profiles of chargeback service companies
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