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세계의 대화형 시스템 시장 예측(-2024년) : 컴퓨팅 플랫폼, 솔루션, 서비스

Conversational Systems Market by Component (Compute Platforms, Solutions, Services), Type (Voice and Text), Application (Customer Support and Personal Assistant, Branding and Advertisement, and Compliance), Vertical, and Region - Global Forecast to 2024

리서치사 MarketsandMarkets
발행일 2019년 05월 상품 코드 843035
페이지 정보 영문 131 Pages
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세계의 대화형 시스템 시장 예측(-2024년) : 컴퓨팅 플랫폼, 솔루션, 서비스 Conversational Systems Market by Component (Compute Platforms, Solutions, Services), Type (Voice and Text), Application (Customer Support and Personal Assistant, Branding and Advertisement, and Compliance), Vertical, and Region - Global Forecast to 2024
발행일 : 2019년 05월 페이지 정보 : 영문 131 Pages

본 상품은 영문 자료로 한글과 영문목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문목차를 참고해주시기 바랍니다.

세계의 대화형 시스템 시장은 예측기간 중 30.8%의 연평균 복합 성장률(CAGR)로 성장을 지속하여 2019년 46억 달러에서 2024년에는 174억 달러 규모에 달할 것으로 예측됩니다. 고도의 인공지능(AI) 및 자연어처리(NLP) 툴, AI를 이용한 고객 지원 서비스 수요 증가 등의 요인이 시장 성장을 촉진하고 있습니다. 그러나 인지도 부족은 시장 성장의 장벽이 될 가능성이 있습니다.

세계의 대화형 시스템(Conversational System) 시장을 조사했으며, 시장 및 시스템 개요, 시장 성장 영향요인 분석, 규제의 영향, 이용 사례, 컴포넌트·종류·용도·산업·지역/주요 국가별 동향, 시장 규모 추이와 예측, 경쟁 환경, 주요 기업 개요 등의 정보를 정리했습니다.

제1장 서론

제2장 조사 방법

제3장 주요 요약

제4장 프리미엄 인사이트

제5장 시장 개요와 산업 동향

  • 서론
  • 시장 역학
    • 성장 촉진요인
    • 성장 억제요인
    • 시장 기회
    • 해결해야 할 과제
  • 이용 사례
  • 규제의 영향

제6장 대화형 시스템 시장 분석과 예측 : 컴포넌트별

  • 서론
  • 컴퓨팅 플랫폼
  • 솔루션
  • 서비스

제7장 대화형 시스템 시장 분석과 예측 : 종류별

  • 서론
  • 음성 어시스트
  • 텍스트 어시스트
  • 기타

제8장 대화형 시스템 시장 분석과 예측 : 용도별

  • 서론
  • 고객 지원 및 개인 비서
  • 브랜딩 및 광고
  • 데이터 프라이버시 및 컴플라이언스
  • 기타

제9장 대화형 시스템 시장 분석과 예측 : 산업별

  • 서론
  • 은행, 금융서비스, 보험(BFSI)
  • 미디어 및 엔터테인먼트
  • 소매 및 E-Commerce
  • 여행 및 접객업
  • 통신
  • 헬스케어 및 생명과학
  • 기타

제10장 대화형 시스템 시장 분석과 예측 : 지역별

  • 서론
  • 북미
    • 미국
    • 캐나다
  • 유럽
    • 영국
    • 독일
    • 프랑스
    • 기타
  • 아시아태평양
    • 중국
    • 일본
    • 인도
    • 기타
  • 중동 및 아프리카
    • 이스라엘
    • 아랍에미리트(UAE)
    • 기타
  • 라틴아메리카
    • 브라질
    • 멕시코
    • 기타

제11장 경쟁 환경

  • 경쟁 리더십 매핑
  • 경쟁 환경
  • 경쟁 시나리오
    • 신제품 투입 및 제품 강화
    • 제휴, 합의, 협력
    • 인수합병(M&A)

제12장 기업 개요

  • 서론
  • GOOGLE
  • MICROSOFT
  • AWS
  • IBM
  • ORACLE
  • NUANCE
  • BAIDU
  • SAP
  • ARTIFICIAL SOLUTIONS
  • KORE.AI
  • AVAAMO
  • CONVERSICA
  • HAPTIK
  • RASA
  • SOLVVY
  • PYPESTREAM
  • INBENTA
  • RULAI
  • SAARTHI.AI

제13장 부록

LSH 19.05.22

LIST OF TABLES

  • TABLE 1: CURRENCY EXCHANGE TABLE
  • TABLE 2: FACTOR ANALYSIS
  • TABLE 3: GLOBAL CONVERSATIONAL SYSTEMS MARKET SIZE AND GROWTH RATE, 2017-2024 (USD MILLION, Y-O-Y %)
  • TABLE 4: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 5: COMPUTE PLATFORMS: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 6: SOLUTIONS: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 7: SERVICES: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 8: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 9: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 10: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 11: BANKING, FINANCIAL SERVICES, AND INSURANCE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 12: MEDIA AND ENTERTAINMENT: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 13: RETAIL AND ECOMMERCE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 14: TRAVEL AND HOSPITALITY: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 15: TELECOM: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 16: HEALTHCARE AND LIFE SCIENCES: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 17: OTHERS: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 18: CONVERSATIONAL SYSTEMS MARKET SIZE, BY REGION, 2017-2024 (USD MILLION)
  • TABLE 19: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 20: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 21: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 22: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 23: NORTH AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 24: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 25: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 26: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 27: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 28: EUROPE: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 29: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 30: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 31: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 32: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 33: ASIA PACIFIC: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 34: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 35: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 36: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 37: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 38: MIDDLE EAST AND AFRICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 39: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COMPONENT, 2017-2024 (USD MILLION)
  • TABLE 40: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY TYPE, 2017-2024 (USD MILLION)
  • TABLE 41: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY APPLICATION, 2017-2024 (USD MILLION)
  • TABLE 42: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY VERTICAL, 2017-2024 (USD MILLION)
  • TABLE 43: LATIN AMERICA: CONVERSATIONAL SYSTEMS MARKET SIZE, BY COUNTRY, 2017-2024 (USD MILLION)
  • TABLE 44: NEW PRODUCT LAUNCHES/PRODUCT ENHANCEMENTS
  • TABLE 45: PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
  • TABLE 46: MERGERS AND ACQUISITIONS

LIST OF FIGURES

  • FIGURE 1: GLOBAL CONVERSATIONAL SYSTEMS MARKET: RESEARCH DESIGN
  • FIGURE 2: CONVERSATIONAL SYSTEMS MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 3: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY COMPONENT
  • FIGURE 4: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY TYPE
  • FIGURE 5: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY APPLICATION
  • FIGURE 6: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY VERTICAL
  • FIGURE 7: CONVERSATIONAL SYSTEMS MARKET SNAPSHOT, BY REGION
  • FIGURE 8: INCREASING DEMAND FOR AI-POWERED CUSTOMER SUPPORT SERVICES TO DRIVE THE OVERALL GROWTH OF THE CONVERSATIONAL SYSTEMS MARKET DURING THE FORECAST PERIOD
  • FIGURE 9: BRANDING AND ADVERTISEMENT SEGMENT TO GROW AT A SIGNIFICANT PACE DURING THE FORECAST PERIOD
  • FIGURE 10: NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE IN 2019
  • FIGURE 11: COMPUTE PLATFORMS, TEXT ASSISTANT, AND CUSTOMER SUPPORT AND PERSONAL ASSISTANT SEGMENTS IN NORTH AMERICA ACCOUNTED FOR THE HIGHEST MARKET SHARES IN THE CONVERSATIONAL SYSTEMS MARKET IN 2019
  • FIGURE 12: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONVERSATIONAL SYSTEMS MARKET
  • FIGURE 13: SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 14: VOICE ASSISTED SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 15: CUSTOMER SUPPORT AND PERSONAL ASSISTANT SEGMENT TO HOLD THE HIGHEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 16: RETAIL AND ECOMMERCE SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 17: NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
  • FIGURE 18: INDIA TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 19: ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD
  • FIGURE 20: NORTH AMERICA: MARKET SNAPSHOT
  • FIGURE 21: ASIA PACIFIC: MARKET SNAPSHOT
  • FIGURE 22: CONVERSATIONAL SYSTEMS MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2019
  • FIGURE 23: KEY DEVELOPMENTS IN THE CONVERSATIONAL SYSTEMS MARKET DURING 2017-2019
  • FIGURE 24: GEOGRAPHICAL SEGMENTATION OF THE TOP PLAYERS IN THE CONVERSATIONAL SYSTEMS MARKET
  • FIGURE 25: GOOGLE: COMPANY SNAPSHOT
  • FIGURE 26: GOOGLE: SWOT ANALYSIS
  • FIGURE 27: MICROSOFT: COMPANY SNAPSHOT
  • FIGURE 28: MICROSOFT: SWOT ANALYSIS
  • FIGURE 29: AWS: COMPANY SNAPSHOT
  • FIGURE 30: AWS: SWOT ANALYSIS
  • FIGURE 31: IBM: COMPANY SNAPSHOT
  • FIGURE 32: IBM: SWOT ANALYSIS
  • FIGURE 33: ORACLE: COMPANY SNAPSHOT
  • FIGURE 34: ORACLE: SWOT ANALYSIS
  • FIGURE 35: NUANCE: COMPANY SNAPSHOT
  • FIGURE 36: BAIDU: COMPANY SNAPSHOT
  • FIGURE 37: SAP: COMPANY SNAPSHOT

"The global conversational systems market size to grow at a Compound Annual Growth Rate (CAGR) of 30.8% during the forecast period"

MarketsandMarkets forecasts the global conversational systems market size to grow from USD 4.6 billion in 2019 to USD 17.4 billion by 2024, at a CAGR of 30.8% during 2019-2024. The major growth drivers for the market include highly advanced AI and NLP tools and an increasing demand for AI-powered customer support services. However, lack of awareness may restrain the market growth.

Branding and advertisement application to grow at the highest rate during the forecast period

Enterprises are leveraging the computational platform to create awareness and post ads about the latest and upcoming products through the digital channel. The conversational systems can also be used by enterprises for cross-selling and up-selling purposes leading to the reduction in the operational cost. Moreover, conversations between customers and machines can be analyzed with the help of data aggregator tools integrated with the platform.

Asia Pacific (APAC) to grow at the highest CAGR during the forecast period

APAC is expected to record the highest growth rate over the next few years in the conversational systems market, as a result of its growing technology adoption rate. APAC holds more than 50% of the world's population, therefore any major technological shifts such as those being heralded by AI are expected to shape the future of the region. IBM, Microsoft, Google, and AWS account for a majority of share in the conversational systems market in the region, along with several other significant conversational systems solutions providers. SMEs and large enterprises in APAC have become more aware of government regulations and compliances and started adopting AI-based solutions proactively.

  • By Company: Tier I: 15%, Tier II: 42%, and Tier III: 43%
  • By Designation: C-Level: 62%, Director Level: 20%, and Others: 18%
  • By Region: North America: 40%, APAC: 30%, Europe: 20%, MEA: 5%, and Latin America: 5%

The report includes the study of the key players offering conversational systems solutions. It profiles major vendors in the global conversational systems market including Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Oracle (US), SAP (Germany), Nuance (US), Artificial Solutions (Spain), Conversica (US), Haptik (India), Rasa (Germany), Rulai (US), Avaamo (US), Kore.ai (US), Solvvy (US), Pypestream (US), Inbenta (US), and Saarthi.ai (India).

Research Coverage:

The report segments the global conversational systems market by component, type, application, vertical, and region. The component segment comprises compute platforms, solutions, and services. The conversational systems market by type has voice assisted, text assistant, and other (gesture recognition, object recognition, and expression recognition). The conversational systems market by application has customer support and personal assistant, branding and advertisement, data privacy and compliance, and other segments (campaign analysis and data aggregation). The conversational systems market by verticals covers Banking, Financial Services, and Insurance (BFSI), media and entertainment, retail and ecommerce, travel and hospitality, healthcare and life sciences, telecom, and other verticals (manufacturing, government, media and entertainment, and education). The report covers the conversational systems market with respect to 5 major regions: North America, Europe, APAC, Latin America, and Middle East and Africa (MEA).

The report would help the market leaders and new entrants in the global conversational systems market in the following ways:

  • 1. The report segments the market into various subsegments, hence it covers the market comprehensively. It provides the closest approximations of the revenue numbers for the overall market and its subsegments. The market numbers are further split across applications and regions.
  • 2. It helps in understanding the overall growth of the market. It also provides information about key market drivers, restraints, challenges, and opportunities.
  • 3. It helps stakeholders in understanding their competitors better and gaining more insights to strengthen their positions in the market. The study also presents the positioning of the key players based on their product offerings and business strategies.

TABLE OF CONTENTS

1. INTRODUCTION

  • 1.1. OBJECTIVES OF THE STUDY
  • 1.2. MARKET DEFINITION
  • 1.3. MARKET SCOPE
    • 1.3.1. MARKET SEGMENTATION
    • 1.3.2. REGIONS COVERED
  • 1.4. YEARS CONSIDERED FOR THE STUDY
  • 1.5. CURRENCY CONSIDERED
  • 1.6. STAKEHOLDERS

2. RESEARCH METHODOLOGY

  • 2.1. RESEARCH DATA
    • 2.1.1. SECONDARY DATA
    • 2.1.2. PRIMARY DATA
      • 2.1.2.1. Breakup of primary profiles
      • 2.1.2.2. Key industry insights
  • 2.2. MARKET BREAKUP AND DATA TRIANGULATION
  • 2.3. MARKET SIZE ESTIMATION
    • 2.3.1. TOP-DOWN APPROACH
    • 2.3.2. BOTTOM-UP APPROACH
  • 2.4. MARKET FORECAST
  • 2.5. ASSUMPTIONS FOR THE STUDY
  • 2.6. LIMITATIONS OF THE STUDY

3. EXECUTIVE SUMMARY

4. PREMIUM INSIGHTS

  • 4.1. ATTRACTIVE MARKET OPPORTUNITIES IN THE CONVERSATIONAL SYSTEMS MARKET
  • 4.2. CONVERSATIONAL SYSTEMS MARKET, BY APPLICATION
  • 4.3. CONVERSATIONAL SYSTEMS MARKET, BY REGION
  • 4.4. CONVERSATIONAL SYSTEMS MARKET IN NORTH AMERICA, BY COMPONENT, TYPE, AND APPLICATION

5. MARKET OVERVIEW AND INDUSTRY TRENDS

  • 5.1. INTRODUCTION
  • 5.2. MARKET DYNAMICS
    • 5.2.1. DRIVERS
      • 5.2.1.1. Highly advanced AI and NLP tools bolstering the market growth
      • 5.2.1.2. Increasing demand for AI-powered customer support services
    • 5.2.2. RESTRAINTS
      • 5.2.2.1. Dependency on deployment platforms
      • 5.2.2.2. Lack of awareness of emerging technologies
    • 5.2.3. OPPORTUNITIES
      • 5.2.3.1. Increasing demand for smartphones
      • 5.2.3.2. Integration of advanced AI capabilities adding value to the conversational systems offerings
      • 5.2.3.3. Rise in customer engagement through social media platforms
    • 5.2.4. CHALLENGES
      • 5.2.4.1. Lack of awareness and reluctance to use chatbots
      • 5.2.4.2. Lack of accuracy in chatbots and virtual assistants
  • 5.3. USE CASES
    • 5.3.1. USE CASE: SCENARIO 1
    • 5.3.2. USE CASE: SCENARIO 2
    • 5.3.3. USE CASE: SCENARIO 3
    • 5.3.4. USE CASE: SCENARIO 4
    • 5.3.5. USE CASE: SCENARIO 5
  • 5.4. REGULATORY IMPLICATIONS
    • 5.4.1. GDPR
    • 5.4.2. HIPAA
    • 5.4.3. FTC
    • 5.4.4. ISO/IEC JTC 1/SC 42

6. CONVERSATIONAL SYSTEMS MARKET, BY COMPONENT

  • 6.1. INTRODUCTION
  • 6.2. COMPUTE PLATFORMS
    • 6.2.1. INCREASING DEMAND TO DEVELOP NLP AND ML ENABLED CONVERSATIONAL SOLUTIONS TO DRIVE THE GROWTH OF CONVERSATIONAL SYSTEMS MARKET
  • 6.3. SOLUTIONS
    • 6.3.1. AI-ENABLED SOLUTIONS TO AUTOMATE CONVERSATION ACROSS CHANNELS TO GROW AT A RAPID PACE IN THE COMING YEARS
  • 6.4. SERVICES
    • 6.4.1. INCREASING NEED TO PROVIDE POST PURCHASE ENGAGEMENT WITH CLIENTS TO DRIVE THE GROWTH OF SERVICES IN CONVERSATIONAL SYSTEMS MARKET

7. CONVERSATIONAL SYSTEMS MARKET, BY TYPE

  • 7.1. INTRODUCTION
  • 7.2. VOICE ASSISTED
    • 7.2.1. INCREASING DEMAND FOR VOICE ASSISTED SOLUTIONS TO PAVE THE WAY FOR CONVERSATIONAL SYSTEMS MARKET IN DIFFERENT VERTICALS
  • 7.3. TEXT ASSISTANT
    • 7.3.1. AI-ENABLED TEXT ASSISTANT SOLUTIONS TO AUTOMATE CONVERSATION ACROSS CHANNELS TO GROW AT A RAPID PACE IN THE COMING YEARS
  • 7.4. OTHERS

8. CONVERSATIONAL SYSTEMS MARKET, BY APPLICATION

  • 8.1. INTRODUCTION
  • 8.2. CUSTOMER SUPPORT AND PERSONAL ASSISTANCE
    • 8.2.1. GROWING DEMAND FOR HANDLING CUSTOMER QUERIES TO INCREASE THE DEMAND FOR CONVERSATIONAL SYSTEMS MARKET IN VARIOUS VERTICALS
  • 8.3. BRANDING AND ADVERTISEMENT
    • 8.3.1. GROWING NEED TO CREATE AWARENESS AND PERFORM EFFECTIVE BRANDING ACTIVITIES TO INCREASE THE DEMAND FOR CONVERSATIONAL SYSTEMS MARKET
  • 8.4. DATA PRIVACY AND COMPLIANCE
    • 8.4.1. INCREASING NEED TO SECURE CUSTOMERS' DATA AND COMPLY WITH STRINGENT REGULATIONS TO FUEL THE ADOPTION OF CONVERSATIONAL SYSTEMS AMONG ENTERPRISES
  • 8.5. OTHERS

9. CONVERSATIONAL SYSTEMS MARKET, BY VERTICAL

  • 9.1. INTRODUCTION
  • 9.2. BANKING, FINANCIAL SERVICES, AND INSURANCE
    • 9.2.1. PRESENCE OF A LARGE NUMBER OF DATA ACROSS BFSI VERTICAL TO HELP FINANCIAL INSTITUTIONS PROVIDE ENHANCED CUSTOMER EXPERIENCE
  • 9.3. MEDIA AND ENTERTAINMENT
    • 9.3.1. PERSONALIZED AND ENHANCED CUSTOMER EXPERIENCE USING CONVERSATIONAL SYSTEMS SOLUTIONS
  • 9.4. RETAIL AND ECOMMERCE
    • 9.4.1. INCREASING DEPLOYMENT OF CONVERSATIONAL SYSTEMS SOLUTIONS BY RETAIL AND ECOMMERCE VERTICAL ON VARIOUS CHANNELS FOR GREATER CUSTOMER ENGAGEMENT
  • 9.5. TRAVEL AND HOSPITALITY
    • 9.5.1. AUTOMATION OF BOOKING PROCESS THROUGH VARIOUS PLATFORMS TO INCREASE THE ADOPTION OF CHATBOTS AND PERSONAL ASSISTANTS
  • 9.6. TELECOM
    • 9.6.1. INCREASING USE OF CHATBOTS TO PROVIDE CUSTOMIZED SERVICES TO CUSTOMERS WILL LEAD CONVERSATIONAL SYSTEMS MARKET
  • 9.7. HEALTHCARE AND LIFE SCIENCES
    • 9.7.1. CONVERSATIONAL SYSTEMS SOLUTIONS TO IMPROVE PATIENT MANAGEMENT, MONITORING, AND EXPERIENCE AND ENGAGEMENT
  • 9.8. OTHERS

10. CONVERSATIONAL SYSTEMS MARKET, BY REGION

  • 10.1. INTRODUCTION
  • 10.2. NORTH AMERICA
    • 10.2.1. UNITED STATES
      • 10.2.1.1. Growing implementation of AI- and ML-based solutions to fuel the demand for conversational systems in the US
    • 10.2.2. CANADA
      • 10.2.2.1. Increase in AI-based investments and research activities to drive the growth of conversational systems market in Canada
  • 10.3. EUROPE
    • 10.3.1. UNITED KINGDOM
      • 10.3.1.1. Growing investments to fuel the adoption of conversational systems solutions in the UK
    • 10.3.2. GERMANY
      • 10.3.2.1. Increasing adoption of conversational systems solutions across major verticals to drive the market in Germany
    • 10.3.3. FRANCE
      • 10.3.3.1. Heavy inflow of capital from various investors to drive the conversational systems market in France
    • 10.3.4. REST OF EUROPE
  • 10.4. ASIA PACIFIC
    • 10.4.1. CHINA
      • 10.4.1.1. Increasing investments in AI landscape to drive the adoption of conversational systems solutions in China
    • 10.4.2. JAPAN
      • 10.4.2.1. Rising use of chatbots and intelligent virtual agents in the telecom vertical to fuel the adoption of conversational systems solutions in Japan
    • 10.4.3. INDIA
      • 10.4.3.1. Increase in investments among startups and growth of AI technology among verticals to trigger conversational systems adoption in India
    • 10.4.4. REST OF ASIA PACIFIC
  • 10.5. MIDDLE EAST AND AFRICA
    • 10.5.1. ISRAEL
      • 10.5.1.1. Upcoming AI startups in the country to drive the growth of conversational systems market in Israel
    • 10.5.2. UNITED ARAB EMIRATES
      • 10.5.2.1. Government initiatives to drive the adoption of AI-based solutions in the UAE
    • 10.5.3. REST OF MIDDLE EAST AND AFRICA
  • 10.6. LATIN AMERICA
    • 10.6.1. BRAZIL
      • 10.6.1.1. Emerging startups in Brazil to drive the growth of conversational systems market in the coming years
    • 10.6.2. MEXICO
      • 10.6.2.1. Growing demand for AI-based technologies to fuel the adoption of conversational systems solutions in Mexico
    • 10.6.3. REST OF LATIN AMERICA

11. COMPETITIVE LANDSCAPE

  • 11.1. COMPETITIVE LEADERSHIP MAPPING
    • 11.1.1. VISIONARY LEADERS
    • 11.1.2. INNOVATORS
    • 11.1.3. DYNAMIC
    • 11.1.4. EMERGING
  • 11.2. COMPETITIVE LANDSCAPE OVERVIEW
  • 11.3. COMPETITIVE SCENARIO
    • 11.3.1. NEW PRODUCT LAUNCHES/PRODUCT ENHANCEMENTS
    • 11.3.2. PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS
    • 11.3.3. MERGERS AND ACQUISITIONS

12. COMPANY PROFILES (Business Overview, Platforms Offered, Recent Developments, SWOT Analysis, and MNM View)*

  • 12.1. INTRODUCTION
  • 12.2. GOOGLE
  • 12.3. MICROSOFT
  • 12.4. AWS
  • 12.5. IBM
  • 12.6. ORACLE
  • 12.7. NUANCE
  • 12.8. BAIDU
  • 12.9. SAP
  • 12.10. ARTIFICIAL SOLUTIONS
  • 12.11. KORE.AI
  • 12.12. AVAAMO
  • 12.13. CONVERSICA
  • 12.14. HAPTIK
  • 12.15. RASA
  • 12.16. SOLVVY
  • 12.17. PYPESTREAM
  • 12.18. INBENTA
  • 12.19. RULAI
  • 12.20. SAARTHI.AI

*Details on Business Overview, Platforms Offered, Recent Developments, SWOT Analysis, and MNM View might not be captured in case of unlisted companies.

13. APPENDIX

  • 13.1. DISCUSSION GUIDE
  • 13.2. KNOWLEDGE STORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
  • 13.3. AVAILABLE CUSTOMIZATIONS
  • 13.4. RELATED REPORTS
  • 13.5. AUTHOR DETAILS
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