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인공지능(AI)형 챗봇 시장 : 텍스트, 음성, 하이브리드(2019-2024년)

AI based Chatbot Market by Type (Text, Voice and Hybrid), Use Case, Deployment Type, Value Chain Component, Market Segment (Consumer, Enterprise, Industrial, Government), Industry Vertical, Region and Country 2019 - 2024

리서치사 Mind Commerce
발행일 2019년 03월 상품 코드 408010
페이지 정보 영문 116 Pages
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인공지능(AI)형 챗봇 시장 : 텍스트, 음성, 하이브리드(2019-2024년) AI based Chatbot Market by Type (Text, Voice and Hybrid), Use Case, Deployment Type, Value Chain Component, Market Segment (Consumer, Enterprise, Industrial, Government), Industry Vertical, Region and Country 2019 - 2024
발행일 : 2019년 03월 페이지 정보 : 영문 116 Pages

인공지능(AI)형 챗봇(AI based Chatbot) 시장을 다양한 측면에서 조사했으며, 챗봇 에코시스템 및 기술·기능의 개요, 사업상 이점, 투자 동향과 투자 기회, SWOT 분석, 다양한 용도·이용 사례, 종류·용도·최종사용자 산업·지역 등 각종 부문별 시장 규모의 추이와 예측, 기업 및 솔루션 분석, 각종 제안 등을 정리하여 전해드립니다.

제1장 개요

제2장 서론

제3장 인텔리전트 챗봇 에코시스템 분석

  • 챗봇의 개방적 개발 에코시스템
  • 챗봇의 각종 종류
  • 챗봇의 각종 아키텍처
  • 챗봇에서의 머신러닝과 리스폰스 생성
  • 챗봇 에코시스템
  • 챗봇을 초월한 기능 : 메시징은 새로운 음성
  • 챗봇 사업에 대한 잠재적 영향
  • 챗봇 개발 : 빌딩 블록과 비용 분석
  • 챗봇의 세계 경제에 대한 큰 영향
  • 챗봇 에코시스템에 대한 투자 실적
  • Slack의 챗봇 에코시스템에 대한 투자

제4장 챗봇 시장 : SWOT 분석·이용 사례

  • SWOT 분석
  • 새로운 이용 사례
    • Dialog 시스템
    • 토이 디바이스
    • 고객 서비스
    • 신속한 구입 프로세스
    • 직장의 생산성 향상
    • 호텔 예약 에이전트(Booking Agent)
    • 게임
    • 일기예보
    • 뉴스
    • 구직 등
  • 시장은 자율주행차 디바이스의 결함을 배운다.
  • 호텔 스위트룸용 Amazon Echo 서비스

제5장 챗봇 기업 및 솔루션 분석

  • Anboto Group
  • Apple Inc.
  • Artificial Solutions Ltd.
  • iDAvatars(IDA)
  • Creative Virtual Ltd.
  • CX Company
  • eGain Corporation
  • Eidoserve Inc.
  • Existor
  • Google
  • Intel Corporation
  • Microsoft Corporation
  • Speaktoit Inc.
  • InteliWISE SA
  • Facebook Inc.
  • Saleforce
  • Amazon
  • SK Telecom Co, Ltd.
  • motion.ai
  • Indigo
  • Vokul
  • 24me
  • Robin
  • Wunderlist
  • Cubic
  • Hound
  • SIRIUS
  • Yahoo Inc.
  • Helpshift
  • Haptik, Inc.
  • Aspect Software, Inc.
  • Inbenta Technologies Inc.
  • Twilio
  • IBM Watson

제6장 결론·제안

제7장 AI형 챗봇 시장 분석·예측

  • 세계의 AI형 챗봇 시장
  • AI형 챗봇 : 인터페이스 종류별
  • 세계의 AI형 챗봇 시장 규모 : 밸류체인 컴포넌트별
  • 세계의 AI형 챗봇 시장 : 비지니스 모델별
  • 세계의 AI형 챗봇 시장 : 도입별
  • 세계의 AI형 챗봇 시장 : 시장 부문별
  • 세계의 AI형 챗봇 시장 : 용도별
  • 세계의 AI형 챗봇 시장 : 이용 사례별
  • 세계의 AI형 챗봇 시장 : 수직 산업별

제8장 지역의 AI형 챗봇 시장

  • AI형 챗봇 시장 : 지역별
  • 북미의 AI형 챗봇 시장 : 국가별
  • 라틴아메리카의 AI형 챗봇 시장 : 국가별
  • 유럽의 AI형 챗봇 시장 : 국가별
  • 아시아태평양의 AI형 챗봇 시장 : 국가별
  • 중동·아프리카의 AI형 챗봇 시장 : 국가별

제9장 대화형 AI의 예측

  • 세계의 대화형 AI 시장 : 도입 종류별
  • 세계의 대화형 AI 시장 : 밸류체인 컴포넌트별
  • 세계의 대화형 AI 시장 : 시장 세분화별
  • 세계의 대화형 AI 시장 : 용도별
  • 세계의 대화형 AI 시장 : 이용 사례별
  • 세계의 대화형 AI 시장 : 수직 산업별
  • 세계의 대화형 AI 시장 : 지역별
KSA 19.03.12

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Overview:

Artificial Intelligence (AI) enabled chatbots are taking Customer Relationship Management (CRM) to a new level as business-to-business, business-to-consumer, and consumer-to-business communications is both automated and improved by way of push and pull of the right information at the right time. Chatbots also provide benefits to customers as both existing clients and prospects enjoy the freedom to interact on their own terms. Our research indicates that over 50% of customer queries may be managed today via AI-based chatbots.

As the interface between humans and computers evolves from an "operational" interface (Websites and traditional Apps) to an increasingly more "conversational" interface expectations about how humans communicate, consume content, use apps, and engage in commerce will change dramatically. This transformation is poised to impact virtually every aspect of marketing and sales operations for every industry vertical. For example, AI enabled voice chat, also known as conversational AI, provides a completely human-like experience and will completely replace human-based CRM in some industries.

Based on our primary research into prepaid wireless service provider customer care, Mind Commerce believes that prepaid wireless service providers (and some post-paid service MVNOs) will be the likely first and best target service areas for AI based CRM. More specifically, carriers will look beyond AI based chatbots and other online CRM automation tools towards conversational AI, which will become very important for both cost reduction and customer satisfaction. This is because conversational AI will provide the best combination of human-like interaction, but with the full knowledge base of carrier service information.

This research provides and in-depth assessment of the chatbots market including global, regional, and country forecasts. by industry, application, and business model. The report also include market sizing by Type (Text, Voice, and Hybrid), Use Case, Deployment Type, Value Chain Component, Market Segment (Consumer, Enterprise, Industrial, Government), Industry Vertical for years 2019 through 2024. The report provides analysis of the chatbot market across industry verticals with use cases in diverse sectors. It also provides analysis of chatbot companies including their strategic initiatives, solutions, applications, and services.

The report provides an assessment of emerging AI-based chatbot business models and associated economic impact on labor, investments, and ROI. It also evaluates the current state of chatbot developments and role of machine learning and AI other technologies such as conversational AI. All direct purchases of Mind Commerce reports includes time with an expert analyst who will help you link key findings in the report to the business issues you're addressing. This needs to be used within three months of purchasing the report.

Key Findings:

  • The global AI enabled chatbots market will reach $2.2B USD by 2024
  • Hybrid voice and text chatbots market will reach $331.5M USD globally by 2024
  • The use of conversational AI will revolutionize customer relationship management
  • The global market for conversational AI in telemarketing will reach $90.6M USD by 2024
  • Conversational AI will also improve telemarketing efficiency, but become major robocall issue
  • Currently a fraction of the chatbots market, AI based chatbots are poised to become the norm by 2025

Report Benefits:

  • Market sizing for AI based chatbots and conversational AI
  • Understand the macro and micro economic impact of chatbots
  • Understand market dynamics, players, solutions and strategies
  • Identify market leading chatbot companies, apps, and solutions
  • Identify market opportunities for chatbots across many industries

Target Audience:

  • Next generation UI companies
  • Artificial Intelligence companies
  • Communication service providers
  • Internet and mobile app developers

Table of Contents

1.0. Executive Summary

2.0. Introduction

  • 2.1. Intelligent Chatbots
  • 2.2. Chatbots vs. Virtual Personal Assistants
  • 2.3. Chatbots and Conversational UI
  • 2.4. Role of Machine Learning and AI
  • 2.5. Chatbots vs. Traditional Apps
  • 2.6. Chatbots Feature Functionality

3.0. Intelligent Chatbots Ecosystem Analysis

  • 3.1. Chatbot Open Development Ecosystem
  • 3.2. Types of Chatbots
  • 3.3. Chatbot Architecture
    • 3.3.1. Generative Models
    • 3.3.2. Retrieval Based Models
    • 3.3.3. Pattern Based Heuristics
  • 3.4. Machine Learning and Response Generation in Chatbots
  • 3.5. Chatbot Ecosystem
    • 3.5.1. Native Chatbots
    • 3.5.2. Third Party Chatbots
    • 3.5.3. Corporate Chatbots
    • 3.5.4. Chatbots Delivery Channel
    • 3.5.5. Technology Assistants
    • 3.5.6. Chatbots Application Industry
  • 3.6. Beyond Chatbots: Messaging is the New Voice
  • 3.7. Potential Business Impact of Chatbots
    • 3.7.1. Establish Scalable Customer Service
    • 3.7.2. Develop Customer Intelligence
    • 3.7.3. Small Businesses become More Competitive
    • 3.7.4. Improve Customer Navigational Experience
    • 3.7.5. Personalized Sales and Marketing
  • 3.8. Developing Chatbots: Building Blocks and Costs Analysis
    • 3.8.1. Building Blocks of Chatbots Development
    • 3.8.2. Develop Prerequisite Capabilities
    • 3.8.3. Development Options and Costs
    • 3.8.4. Choosing a Self Service Solution
  • 3.9. Chatbots to Make Significant Impact on Global Economy
    • 3.9.1. Impact on Global Job Market
  • 3.10. Investment in the Chatbot Ecosystem
  • 3.11. Investment of Slack in Chatbots Ecosystem

4.0. Chatbot Market: SWOT Analysis and Use Cases

  • 4.1. SWOT Analysis
  • 4.2. Emerging Chatbot Use Cases
    • 4.2.1. Dialog Systems
    • 4.2.2. Toy Devices
    • 4.2.3. Customer Service
    • 4.2.4. Expedite Purchase Process
    • 4.2.5. Improve Workplace Productivity
    • 4.2.6. Booking Agent
    • 4.2.7. Gaming Expert
    • 4.2.8. Weather Forecaster
    • 4.2.9. News Reporter
    • 4.2.10. Job Hunter
    • 4.2.11. Marketer
    • 4.2.12. Hair Stylist and Retailer
    • 4.2.13. Food Order Taker
    • 4.2.14. Finance Adviser
    • 4.2.15. Teacher
    • 4.2.16. Legal Advisor
    • 4.2.17. Salesman
  • 4.3. Market Learning Self-Driving Car Device Failure
  • 4.4. Amazon Echo Services to Hotel Suites

5.0. Chatbot Company and Solution Analysis

  • 5.1. Anboto Group
    • 5.1.1. Overview
    • 5.1.2. Solution and Strategic Initiatives
      • 5.1.2.1. Virtual Assistant for Customer Service
      • 5.1.2.2. Intelligent Chatbots
      • 5.1.2.3. Automatic Email Response and Management
      • 5.1.2.4. Social Module
      • 5.1.2.5. Feedback Management and Customer Engagement Suite
  • 5.2. Apple Inc.
    • 5.2.1. Overview
    • 5.2.2. Apple Siri and Embedded Strategy
  • 5.3. Artificial Solutions Ltd.
    • 5.3.1. Overview
    • 5.3.2. Solution and Strategic Initiatives
      • 5.3.2.1. Teneo Platform
      • 5.3.2.2. Natural Language Interface
      • 5.3.2.3. Digital Employee
      • 5.3.2.4. Natural Language Analytics
  • 5.4. iDAvatars (IDA)
    • 5.4.1. Overview
    • 5.4.2. 3D Virtual Assistant and Insyte Dashboard
  • 5.5. Creative Virtual Ltd.
    • 5.5.1. Overview
    • 5.5.2. V-Person technology
  • 5.6. CX Company
    • 5.6.1. Overview
    • 5.6.2. Digital CX Solutions
  • 5.7. eGain Corporation
    • 5.7.1. Overview
    • 5.7.2. Solution and Strategic Initiatives
  • 5.8. Eidoserve Inc.
    • 5.8.1. Overview
    • 5.8.2. Abby and IVR Solution
  • 5.9. Existor
    • 5.9.1. Overview
    • 5.9.2. Existor Chatbots
  • 5.10. Google
    • 5.10.1. Overview
    • 5.10.2. Solution and Strategic Initiatives
      • 5.10.2.1. Google Now
      • 5.10.2.2. Google Assistant
      • 5.10.2.3. Google Home
      • 5.10.2.4. Embedded Strategy
      • 5.10.2.5. Allo
      • 5.10.2.6. DeepMind Acquisition
  • 5.11. Intel Corporation
    • 5.11.1. Overview
    • 5.11.2. Solution and Strategic Initiatives
      • 5.11.2.1. Digital Personal Assistant for the Enterprise
      • 5.11.2.2. Intel AI Acquisition Strategy
      • 5.11.2.3. Intel Ginger
      • 5.11.2.4. Next gen AI Chip Strategy
      • 5.11.2.5. Intel JARVIS
  • 5.12. Microsoft Corporation
    • 5.12.1. Overview
    • 5.12.2. Solution and Strategic Initiatives
      • 5.12.2.1. Microsoft Key Five Assets Strategy
      • 5.12.2.2. Microsoft Cortana
      • 5.12.2.3. Genee and Other Acquisition Strategy
      • 5.12.2.4. Tay Bot
      • 5.12.2.5. Xiaoice
      • 5.12.2.6. Microsoft AI and Research Group
      • 5.12.2.7. Industry Collaboration
  • 5.13. Speaktoit Inc.
    • 5.13.1. Overview
    • 5.13.2. Solution and Strategic Initiatives
      • 5.13.2.1. Assistant.ai
      • 1.1.1.1. Api.ai
  • 5.14. InteliWISE SA
    • 5.14.1. Overview
    • 5.14.2. Solution and Strategic Initiatives
      • 5.14.2.1. Virtual Assistant Chatbot
      • 5.14.2.2. Facebook Messenger Bot
      • 5.14.2.3. Proactive LiveChat
      • 5.14.2.4. Omnichannel Contact Center
      • 5.14.2.5. eGOV
  • 5.15. Facebook Inc.
    • 5.15.1. Overview
    • 5.15.2. Solution and Strategic Initiatives
      • 5.15.2.1. Facebook M
      • 5.15.2.2. DeepText: Text Understanding Engine
      • 5.15.2.3. Third Party Integration
  • 5.16. Saleforce
    • 5.16.1. Overview
    • 5.16.2. Solution and Strategic Initiatives
    • 5.16.3. Einstein
    • 5.16.4. Acquisition Strategy
  • 5.17. Amazon
    • 5.17.1. Overview
    • 5.17.2. Solution and Strategic Initiatives
      • 5.17.2.1. Amazon Alexa Voice
      • 5.17.2.2. Amazon Echo
  • 5.18. SK Telecom Co, Ltd.
    • 5.18.1. Overview
    • 5.18.2. Solution and Strategic Initiatives
      • 5.18.2.1. NUGU
      • 5.18.2.2. Inclusion of Conexant Systems AI Capabilities
  • 5.19. motion.ai
  • 5.20. Indigo
  • 5.21. Vokul
  • 5.22. 24me
  • 5.23. Robin
  • 5.24. Wunderlist
  • 5.25. Cubic
  • 5.26. Hound
  • 5.27. SIRIUS
  • 5.28. Yahoo Inc.
    • 5.28.1. Overview
    • 5.28.2. Yahoo Chatbots on Kik and Facebook Messenger
  • 5.29. Helpshift
  • 5.30. Haptik, Inc.
  • 5.31. Aspect Software, Inc.
    • 5.31.1. Aspect Mila: Workforce Chatbot
    • 5.31.2. Aspect Chatbots based on ITR
  • 5.32. Inbenta Technologies Inc.
    • 5.32.1. Inbenta Chatbots to Skype and Facebook Messenger
    • 5.32.2. Inbenta Chatbot Development Platform
  • 5.33. Twilio
    • 5.33.1. Twilio Supports HelloVote Chatbot
    • 5.33.2. Exclusive Interview of Twilio with Mind Commerce
      • 5.33.2.1. Overall Twilio's Comments on Bots
      • 5.33.2.2. Twilio's Responds to Key Questions
  • 5.34. IBM Watson

6.0. Conclusions and Recommendations

  • 6.1. Chatbots to Redefine HCI
  • 6.2. Marketing Guide for the Future
  • 6.3. AI Chatbots App
  • 6.4. Recommendations to Market Players
    • 6.4.1. Chatbots for Consumer Market
    • 6.4.2. Integration and Convergence in Enterprise and Industrial Segment
    • 6.4.3. Recommendations to Investors

7.0. AI Based Chatbot Market Analysis and Forecasts 2019 - 2024

  • 7.1. Global Markets for AI based Chatbots by Type 2019 - 2024
  • 7.2. AI based Chatbots by Interface Type 2019 - 2024
    • 7.2.1. AI based Voice Chatbots by sub-category 2019 - 2024
  • 7.3. Global Market Size AI Chatbots by Value Chain Components 2019 - 2024
  • 7.4. Global Markets for AI based Chatbots by Business Model 2019 - 2024
  • 7.5. Global Markets for AI based Chatbots by Deployment 2019 - 2024
  • 7.6. Global Markets for AI based Chatbots by Market Segment 2019 - 2024
  • 7.7. Global Markets for AI based Chatbots by Applications 2019 - 2024
  • 7.8. Global Markets for AI based Chat by Use Case 2019 - 2024
  • 7.9. Global Markets for AI based Chatbots by Industry Vertical 2019 - 2024

8.0. Regional AI based Chatbot Market 2019 - 2024

  • 8.1. AI based Chatbot Market by Region 2019 - 2024
  • 8.2. North America AI Based Chatbot Markets by Country 2019 - 2024
  • 8.3. Latin America AI Based Chatbot Markets by Country 2019 - 2024
  • 8.4. Europe AI Based Chatbot Markets by Country 2019 - 2024
  • 8.5. APAC AI Based Chatbot Markets by Country 2019 - 2024
  • 8.6. MEA AI Based Chatbot Markets by Country 2019 - 2024

9.0. Conversational AI Forecasts 2019 - 2024

  • 9.1. Global Market for Conversational AI by Deployment Type 2019 - 2024
  • 9.2. Global Markets for Conversational AI by Value Chain Components 2019 - 2024
  • 9.3. Global Markets for Conversational AI by Market Segment 2019 - 2024
  • 9.4. Global Markets for Conversational AI by Applications 2019 - 2024
  • 9.5. Global Markets for Conversational AI by Use Case 2019 - 2024
  • 9.6. Global Markets for Conversational AI by Industry Vertical 2019 - 2024
  • 9.7. Global Markets for Conversational AI by Region 2019 - 2024
    • 9.7.1. North American Markets for Conversational AI by Country 2019 - 2024
    • 9.7.2. Latin American Markets for Conversational AI by Country 2019 - 2024
    • 9.7.3. European Markets for Conversational AI by Country 2019 - 2024
    • 9.7.4. APAC Markets for Conversational AI by Country 2019 - 2024
    • 9.7.5. MEA Markets for Conversational AI by Country 2019 - 2024

Figures

  • Figure 1: Architecture of Intelligent Chatbots
  • Figure 2: Chatbot Ecosystem
  • Figure 3: Global Economic Impact of Intelligent Chatbots and VPA 2019 - 2024
  • Figure 4: Chatbots Investment
  • Figure 5: Global Market for AI based Chatbots 2019 - 2024
  • Figure 6: Global Market for AI based Chatbots by Type 2019 - 2024
  • Figure 7: Global Market for AI based Chatbots by Type 2019 - 2024
  • Figure 8: Global Market for AI based Voice Chatbots by Sub-category 2019 - 2024
  • Figure 9: Global Market for AI Chatbots by Value Chain Components 2019 - 2024
  • Figure 10: Global Market for AI Chatbots by Business Model 2019 - 2024
  • Figure 11: Global Market for AI Chatbots by Deployment 2019 - 2024
  • Figure 12: Global Market for AI Chatbots by Market Segment 2019 - 2024
  • Figure 13: Global Market for AI Chatbots by Applications 2019 - 2024
  • Figure 14: Global Market for AI Chatbots by Use Case 2019 - 2024
  • Figure 15: Global Market for AI Chatbots by Industry Vertical 2019 - 2024
  • Figure 16: Global Market for AI Chatbots by Region 2019 - 2024
  • Figure 17: North American Market for AI Chatbots 2019 - 2024
  • Figure 18: Latin American Market for AI Chatbots 2019 - 2024
  • Figure 19: Europe Market for AI Chatbots 2019 - 2024
  • Figure 20: APAC Market for AI Chatbots 2019 - 2024
  • Figure 21: MEA Market for AI Chatbots 2019 - 2024
  • Figure 22: Global Market for Conversational AI by Deployment 2019 - 2024
  • Figure 23: Global Market for Conversational AI by Value Chain Components 2019 - 2024
  • Figure 24: Global Market for Conversational AI by Market Segment 2019 - 2024
  • Figure 25: Global Market for Conversational AI by Applications 2019 - 2024
  • Figure 26: Global Market for Conversational AI by Use Case 2019 - 2024
  • Figure 27: Global Market for Conversational AI by Industry Vertical 2019 - 2024
  • Figure 28: Global Market for Conversational AI by Region 2019 - 2024
  • Figure 29: North American Market for Conversational AI 2019 - 2024
  • Figure 30: Latin American Market for Conversational AI 2019 - 2024 2019 - 2024
  • Figure 31: European Market for Conversational AI 2019 - 2024
  • Figure 32: APAC Market for Conversational AI 2019 - 2024
  • Figure 33: MEA Market for Conversational AI 2019 - 2024

Tables

  • Table 1: Investment in Chatbot Companies
  • Table 2: Intelligent Chatbots Market SWOT Analysis Chart
  • Table 3: Global Market for AI based Chatbots 2019 - 2024
  • Table 4: Global Market for AI based Chatbots by Type 2019 - 2024
  • Table 5: Global Market for AI based Chatbots by Type 2019 - 2024
  • Table 6: Global Market for AI based Voice Chatbots by Sub-category 2019 - 2024
  • Table 7: Global Market for AI Chatbots by Value Chain Components 2019 - 2024
  • Table 6: Global Market for AI Chatbots by Business Model 2019 - 2024
  • Table 7: Global Market for AI Chatbots by Deployment 2019 - 2024
  • Table 8: Global Market for AI Chatbots by Market Segment 2019 - 2024
  • Table 9: Global Market for AI Chatbots by Applications 2019 - 2024
  • Table 10: Global Market for AI Chatbots by Use Case 2019 - 2024
  • Table 11: Global Market for AI Chatbots by Industry Vertical
  • Table 12: Global Market for AI Chatbots by Region 2019 - 2024
  • Table 13: North American Market for AI Chatbots 2019 - 2024
  • Table 14: Latin American Market for AI Chatbots 2019 - 2024
  • Table 15: Europe Market for AI Chatbots 2019 - 2024
  • Table 16: APAC Market for AI Chatbots 2019 - 2024
  • Table 17: MEA Market for AI Chatbots 2019 - 2024
  • Table 18: Global Market for Conversational AI by Deployment 2019 - 2024
  • Table 19: Global Market for Conversational AI by Value Chain Components 2019 - 2024
  • Table 20: Global Market for Conversational AI by Market Segment 2019 - 2024
  • Table 21: Global Market for Conversational AI by Applications 2019 - 2024
  • Table 22: Global Market for Conversational AI by Use Case 2019 - 2024
  • Table 23: Global Market for Conversational AI by Industry Vertical 2019 - 2024
  • Table 24: Global Market for Conversational AI by Region 2019 - 2024
  • Table 25: North American Markets for Conversational AI 2019 - 2024
  • Table 26: Latin American Market for Conversational AI 2019 - 2024
  • Table 27: European Market for Conversational AI 2019 - 2024
  • Table 28: APAC Market for Conversational AI 2019 - 2024
  • Table 29: MEA Market for Conversational AI 2019 - 2024
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