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세계의 IT 서비스 시장 : 성장, 동향, 예측

IT Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

리서치사 Mordor Intelligence Pvt Ltd
발행일 2021년 01월 상품 코드 393766
페이지 정보 영문
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세계의 IT 서비스 시장 : 성장, 동향, 예측 IT Services Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)
발행일 : 2021년 01월 페이지 정보 : 영문

본 상품은 영문 자료로 한글과 영문목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문목차를 참고해주시기 바랍니다.

세계의 IT 서비스(IT Services) 시장을 조사했으며, 시장 개요, 기업 규모·서비스·용도·최종사용자 산업·지역별 시장 규모 추정과 예측, 시장 성장 촉진요인 및 저해요인 분석, 경쟁 상황, 주요 기업 개요 등 종합적인 정보를 제공합니다.

목차

제1장 서론

  • 조사 가정
  • 조사 범위

제2장 조사 방법

제3장 개요

제4장 시장 역학

  • 시장 개요
  • 시장 성장 촉진요인
    • 규모의 경제를 달성하기 위한 클라우드 컴퓨팅의 채용 확대
    • 운영 서비스의 효율을 개선하는 자동화 수요 증가
  • 시장 성장 저해요인
    • 복잡한 IT 서비스의 유연성과 확장성 부족
    • 클라우드 기반 전문 IT 서비스에 대한 보안 문제
  • Porter's Five Forces 분석
    • 구매자의 협상력
    • 공급 기업의 협상력
    • 신규 참여업체의 위협
    • 대체품의 위협
    • 경쟁 기업간 경쟁 관계

제5장 시장 세분화

  • 기업 규모별
    • 대기업
    • 중소기업
  • 서비스별
    • 전문 서비스
    • 매니지드 서비스
  • 용도별
    • 클라우드 서비스
    • IT 컨설팅
    • IT 아웃소싱
    • IT 운영
    • IT 보안
    • 기타
  • 최종사용자 산업별
    • IT·통신
    • 은행·금융 서비스·보험
    • 소매
    • 헬스케어
    • 산업
    • 기타
  • 지역별
    • 북미
    • 유럽
    • 아시아태평양
    • 중남미
    • 중동 및 아프리카

제6장 경쟁 상황

  • 벤더 시장 점유율
  • 기업 개요
    • IBM Corporation
    • Hewlett Packard Enterprise Company
    • Fujitsu Ltd.
    • DXC Technology Co.
    • Accenture PLC
    • Capgemini SE
    • Microsoft Corporation
    • Oracle Corporation
    • Infosys Ltd.
    • Cognizant Technology Solution Corp.
    • Tata Consultancy Services Ltd.
    • Wipro Technologies Ltd.
    • CGI Inc
    • HCL Technologies Limited
    • NTT Data Corporation
    • BMC Software Inc.

제7장 투자 분석

제8장 시장 기회 및 향후 동향

KSM 20.03.09

IT Services Market is expected to register a CAGR of about 10.36 % during the forecast period 2021-2026. With the onset of COVID-19, the vulnerability of supply chains has been exposed. For most IT organizations, fragile ecosystems included providers of critical IT services. Additionally, work-from-home mandates have led the service providers to ensure that mission-critical enterprise customers have the necessary tools and technologies to enable the speed, security, quality, and overall efficacy of services provided. ​​

  • Enterprises are opting for IT services across multiple industry verticals owing to manifold benefits, such as accurate forecasting through business intelligence, thereby helping to optimize the business operations, minimizing the wastage, and increasing the organizational revenues.
  • The increasing dependency on cloud services and infrastructure upgrading activities is significantly driving the demand for managed IT services across the emerging market.
  • The growth of IT services is expected to be fueled by the introduction of digitization trends prompting the SMBs and other large enterprises to opt for IT infrastructure, which is further responsible for driving the growth in the adoption of IT operation solutions.
  • With the growth of IIoT across the Industry 4.0 platform, IT services are gaining traction within the hybrid IT-managed environment. The usage of AI technology is also extending its application across the areas of the manufacturing and design sector, thereby fueling the market demand, during the forecast period.
  • With the onset of COVID-19, the vulnerability of supply chains has been exposed. For most IT organizations, fragile ecosystems included providers of critical IT services. Additionally, work-from-home mandates have led the service providers to ensure that mission-critical enterprise customers have the necessary tools and technologies to enable the speed, security, quality, and overall efficacy of services provided. ​​

Key Market Trends

Cloud Services is Gaining Traction Due to Emergence of Cloud-Based Platform

  • There had been a significant breakthrough in cloud computing over the past few years, as cloud solutions offer various advantages but expose data hosted to substantial risks, including privacy, identity theft, among others. Organizations adopting cloud computing should consider implementing IT services that can analyze all executions, applications, and network connections.
  • Due to advancements in the IT operation across the cloud-based platform, IT services has become more data-driven as well as real-time, creating greater value for the business, especially in the areas of operational efficiency, business opportunity discovery, and remote access optimization.
  • As the demand for cloud services is expected to grow over the next few years, with immense demand form the IT & Telecommunication industry across the ever-growing corporate sector, the scope for the IT infrastructure services from these end-users are expected to grow rapidly.

United States to Register Significant Growth During the Forecast Period

  • The global IT services market is expanding significantly, and the United States represents one of the major IT markets in the world. The rising adoption of smart technologies and increasing security investment are some of the major factors driving the demand for IT services in the United States.
  • Many enterprises in the country have begun adhering to newer methods and processes to gain a competitive advantage, resulting in increasing adoption of emerging technologies, like AI, IoT, machine learning (ML), Blockchain, robotics, and data science. This transformation is developing space for the growth of IT services in the country.
  • According to the CompTIA's Cyberstates 2019 report, the economic impact of the US technology sector exceeded than most of the other industries, including retail, construction, and transportation. Additionally, tech services and software accounted for nearly half of spending in the US technology market, and it is significantly higher than the rate in many other global regions.
  • The penetration of smartphones and tablets is increasing in the United States, which is also likely to drive the BYOD policy. This is expected to grow further with the rapid integration of IoT across various industries and sectors. This is projected to propel the adoption and incorporation of managed services, thereby, fueling the growth of the market studied.

Competitive Landscape

The IT services market is highly competitive and consists of a few major players. In terms of market share, some of the players currently dominate the market. However, with the advancement in the IT consultancy services, new players are increasing their market presence thereby expanding their business footprint across the emerging economies.

  • March 2020 - IBM partnered with its IT services peers, and it integrated global business services and global technology services capabilities to improve client engagement and increase cloud signings. IBM partnered with Infosys to enable clients' digital transformations through the IBM public cloud offerings.​

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Force Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Buyers/Consumers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Impact of COVID-19 on the market
  • 4.4 Market Drivers
    • 4.4.1 Growing Emphasis on Leveraging the Core Competencies by Outsourcing Non-core Operations ​
    • 4.4.2 Greater Access to a Larger Pool of Talent and Scope for Innovation (as Opposed to Onboarding Expertise) ​
  • 4.5 Market Challenges 
    • 4.5.1 Operational Challenge (such as Perceived Loss of Control and Identification of Key Goals) ​

5 MARKET SEGMENTATION

  • 5.1 Service Type
    • 5.1.1 Professional (System Integration, Consulting)
    • 5.1.2 Managed 
  • 5.2 Size​
    • 5.2.1 Small and Medium Enterprise​s
    • 5.2.2 Large Enterprises​
  • 5.3 End User Industry
    • 5.3.1 BFSI​​
    • 5.3.2 Telecom​munication
    • 5.3.3 Healthcare​
    • 5.3.4 Retail
    • 5.3.5 ​Manufacturing
    • 5.3.6 ​Government
    • 5.3.7 ​Other End User Industries
  • 5.4 Geography
    • 5.4.1 North America
      • 5.4.1.1 United States
      • 5.4.1.2 Canada
    • 5.4.2 Europe
      • 5.4.2.1 Germany
      • 5.4.2.2 United Kingdom
      • 5.4.2.3 France
      • 5.4.2.4 Rest of Europe
    • 5.4.3 Asia Pacific
      • 5.4.3.1 China
      • 5.4.3.2 Japan
      • 5.4.3.3 India
      • 5.4.3.4 Singapore
      • 5.4.3.5 Indonesia
      • 5.4.3.6 Malaysia 
      • 5.4.3.7 Vietnam
      • 5.4.3.8 Thailand
      • 5.4.3.9 Rest of Asia Pacific 
    • 5.4.4 Latin America 
    • 5.4.5 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Citrix Systems Inc
    • 6.1.2 Cisco Systems Inc
    • 6.1.3 Dell EMC
    • 6.1.4 IBM Corporation
    • 6.1.5 Hewlett Packard Enterprise
    • 6.1.6 Microsoft Corporation
    • 6.1.7 TCS Limited
    • 6.1.8 Toshiba Corporation
    • 6.1.9 Verizon Communications Inc.
    • 6.1.10 Fujitsu Ltd.

7 RELATIVE POSITIONING OF KEY VENDORS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS

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