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세계의 제조업용 UCaaS(Unified Communication-as-a-service) 시장 : 성장, 동향, 예측(2019-2024년)

Unified Communication-as-a-service in the Manufacturing Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)

리서치사 Mordor Intelligence Pvt Ltd
발행일 2021년 01월 상품 코드 546580
페이지 정보 영문
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세계의 제조업용 UCaaS(Unified Communication-as-a-service) 시장 : 성장, 동향, 예측(2019-2024년) Unified Communication-as-a-service in the Manufacturing Market - Growth, Trends, COVID-19 Impact, and Forecasts (2021 - 2026)
발행일 : 2021년 01월 페이지 정보 : 영문

본 상품은 영문 자료로 한글과 영문목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문목차를 참고해주시기 바랍니다.

제조업용 UCaaS(Unified Communication-as-a-service) 시장은 2019-2024년 14.74%의 CAGR로 성장할 전망입니다. Industry 4.0의 채택 증가에 따른 제조업의 개혁 추진은 UCaaS 시장에 긍정적인 영향을 미칠 것으로 기대되고 있습니다.

세계의 제조업용 UCaaS(Unified Communication-as-a-service) 시장에 대해 조사했으며, 시장 기회 및 동향, 성장 및 저해요인, 사업 규모·도입 모델·지역별 시장 분석, 경쟁 구도, 주요 기업의 개요 등의 정보를 정리하여 전해드립니다.


제1장 서론

  • 조사의 전제조건
  • 조사 범위

제2장 조사 방법

제3장 주요 요약

제4장 시장 역학

  • 시장 개요
  • 성장 촉진요인
  • 성장 저해요인
  • 산업 밸류체인 분석
  • 산업의 매력 : Porter's Five Forces 분석
    • 신규 진출의 위협
    • 바이어/소비자의 교섭력
    • 공급업체의 교섭력
    • 대체품의 위협
    • 업계내 경쟁

제5장 시장 세분화

  • 사업 규모별
    • 중소기업
    • 대기업
  • 도입 모델별
    • 온프레미스
    • 클라우드
  • 지역별
    • 북미
    • 유럽
    • 아시아태평양
    • 기타

제6장 경쟁 구도

  • 기업 개요
    • 8×8, Inc.
    • Avaya Inc.
    • Tata Communications
    • Cisco Systems, Inc.
    • Microsoft Corporation
    • Dimension Data
    • DXC Technology Company
    • Getronics
    • IBM Corporation
    • Mitel Networks Corporation
    • RingCentral, Inc
    • Verizon Wireless(Verizon Communications)

제7장 투자 분석

제8장 시장 기회 및 향후 전망

KSA 19.11.18

The unified communications-as-a-service in manufacturing market is expected to register a CAGR of 14.74% over the forecast period of (2021 - 2026). With the increasing adoption of Industry 4.0 initiatives by the manufacturing firms, are set to revamp the manufacturing industry which is also expected to influence the UCaaS market in a positive way.

  • Modernizing outdated business phone and call center systems boost productivity and reduces costs according to industry estimations by 30%. Further, in the manufacturing industry, workers interact with different regional offices or headquarters to ensure smooth workflow. Thus, it will lead to the adoption of UCaaS in manufacturing.
  • Moreover, as manufacturers are shifting to the cloud because of the features such as increased automation and agility, delivering enhanced customer experience, and increased cost savings and return on investment. Thus, owing to the benefits such as better communication, increased decision-making ability by the UCaaS solution will drive the market.
  • in September 2019, Digerati Technologies, Inc. acquired Nexogy, Inc. a provider of cloud communication and broadband solutions tailored for businesses. The acquisition was a strategic move towards a continued focus on the US market of SMBs, of which approximately 75% or 21 million have not migrated to a UCaaS or cloud communications solution. Owing to such opportunities in the SMBs segment, it is expected to be the targeted market segment by vendors over the forecast period.
  • However, the less awareness about UCaaS and their advantages are few restraints which are hampering the adoption rate of UCaaS.

Key Market Trends

Increasing Government Initiative to Influence the Market

  • According to Symphony RetailAI, 28% of retailers cited the growing dependence on parallel shippers to achieve faster fulfillment to consumers as challenges they face about their supply chain management. The adoption of UCaaS during such a process would lead to proper communication among them which would result in faster delivery of the products.
  • In March 2019, Unified-communications-as-a-service provider Fuze has partnered with Samsung Electronics America Inc. to provide mobile UCaaS for remote and distributed workers. This partnership is expected to impact positively on the market.
  • Moreover, factory-floor personnel is taking advantage of the BYOD policy by taking advantage of the convenience of mobile phones and tablet computers is driving the market. Implementing UCaaS will lead to integrating voice, text, and video on a single, mobile device, and one simple user interface would help in increasing productivity among the organizations.
  • Additionally, government initiatives such as Made in China 2025, which aim to make China dominant in the global high-tech manufacturing sector is influencing other regions which in return is driving the market. This initiative is focused on manufacturing electric cars and other new energy vehicles, next-generation information technology (IT) and telecommunications, and advanced robotics and artificial intelligence and are expected to drive the unified communication-as-a-service in the manufacturing market.

Asia- Pacific to Witness the Fastest Growth

  • Asia-Pacific is expected to witness fastest growth owing to the presence of worlds's manufacturing hub i.e. China and other big economies such as India and Japan.
  • Further, the introduction of new technologies like 5G is expected to drive the UCaaS market in the region. The increasing trial of launching 5G in different cities by China and Japan with a view to creating smart factories that would boost the UCaaS market positively.
  • Moreover, the vendors are expanding their geographical presence in the region by implementing a strategic partnership or merger and acquisition is further driving the market.
  • For instance, in July 2019, 8x8, Inc, announced the acquisition of privately-held Wavecell Pte. Ltd., a Singapore-based global Communications Platform-as-a-Service (CPaaS) provider. The acquisition expands 8x8's presence into the rapidly growing Asian market, including Singapore, Indonesia, Philippines, Thailand, and Hong Kong.
  • Additionally, Indian government initiative such as Make in India which is encouraging companies to manufacture their products in India and enthuse with dedicated investments into manufacturing is providing an opportunity for the market to grow exponentially.
  • Therefore, all the factors are expected to complement the growth of the unified communication-as-a-service in manufacturing market in the region.

Competitive Landscape

The unified communications-as-a-service in the manufacturing market is highly competitive in nature because of the presence of global players. Some of the vendors are Cisco Systems, Inc, 8x8, Inc, Avaya Inc., and Tata Communications. Product launches, high expense on research and development, partnerships and acquisitions, etc. are the prime growth strategies adopted by these companies to sustain the intense competition. Few recent developments are:

  • September 2019 - 8x8, Inc. launched an 8x8 Video Meetings solutions as part of their service subscriptions for Virtual Office mobile and desktop applications. 8x8 Video Meetings enabled external participants to join meetings directly from their browser without the need to download plugins or software applications.
  • September 2019 - Cisco Systems, Inc completed the acquisition of a privately-held Voicea. With the acquisition of Voicea technology, Cisco would enhance its Webex portfolio of products with a powerful transcription service that blends AI and Automated Speech Recognition (ASR) to unlock the power of any collaboration, like meetings and calls.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support



  • 1.1 Study Assumptions
  • 1.2 Scope of the Study




  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Growing Trends Towards Mobility and BYOD
    • 4.2.2 Integrated Supply Chain Management
  • 4.3 Market Restraints
    • 4.3.1 Lack of Awareness About the Unified Communication-as-a-service
  • 4.4 Industry Value Chain Analysis
  • 4.5 Industry Attractiveness - Porter's Five Force Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry


  • 5.1 By Business Size
    • 5.1.1 Small and Midsize Business
    • 5.1.2 Enterprise
  • 5.2 By Deployment Model
    • 5.2.1 On-Premises
    • 5.2.2 Cloud
  • 5.3 Geography
    • 5.3.1 North America
      • United States
      • Canada
    • 5.3.2 Europe
      • Germany
      • United Kingdom
      • France
      • Rest of Europe
    • 5.3.3 Asia-Pacific
      • China
      • India
      • Japan
      • Rest of Asia-Pacific
    • 5.3.4 Rest of World


  • 6.1 Company Profiles
    • 6.1.1 8×8, Inc.
    • 6.1.2 Avaya Inc.
    • 6.1.3 Tata Communications
    • 6.1.4 Cisco Systems, Inc.
    • 6.1.5 Microsoft Corporation
    • 6.1.6 Dimension Data
    • 6.1.7 DXC Technology Company
    • 6.1.8 Getronics
    • 6.1.9 IBM Corporation
    • 6.1.10 Mitel Networks Corporation
    • 6.1.11 RingCentral, Inc
    • 6.1.12 Verizon Wireless (Verizon Communications)



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