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BPaaS(Business Process as a Service) 시장 : 성장, 동향, 예측(2019-2024년)

Business-Process-as-a-Service Market - Growth, Trends, and Forecast (2020 - 2025)

리서치사 Mordor Intelligence LLP
발행일 2020년 01월 상품 코드 659307
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BPaaS(Business Process as a Service) 시장 : 성장, 동향, 예측(2019-2024년) Business-Process-as-a-Service Market - Growth, Trends, and Forecast (2020 - 2025)
발행일 : 2020년 01월 페이지 정보 : 영문

세계 BPaaS(Business Process as a Service) 시장은 2018년 58억 9,000만 달러로 평가되었으며, 2019-2024년간 22.91%의 연평균 복합 성장률(CAGR)로 성장을 지속하여 2024년까지 202억 2,000만 달러 규모 시장으로 성장하는 것이 예측됩니다.

세계의 BPaaS(Business Process as a Service) 시장을 조사했으며, 시장 개요, 프로세스·조직 규모·최종사용자 산업·지역별 시장 규모 추이와 예측, 시장 성장 촉진요인 및 저해요인 분석, 시장 기회, 경쟁 구도, 주요 기업 프로파일 등의 정보를 제공합니다.


제1장 서론

  • 조사 성과
  • 조사의 전제조건
  • 조사 범위

제2장 조사 방법

제3장 주요 요약

제4장 시장 역학

  • 시장 개요
  • 성장 촉진요인 및 저해요인 분석
  • 시장 성장 촉진요인
    • 클라우드 서비스와 표준 운용 프로세스 수요 증가
    • 운용비 절감과 생산성 향상 요구
  • 시장 성장 저해요인
    • 데이터 보안과 프라이버시 문제
  • Five Forces 분석
    • 구매자의 협상력
    • 공급 기업의 협상력
    • 신규 진출기업의 위협
    • 대체품의 위협
    • 경쟁 기업간 경쟁 관계

제5장 시장 세분화

  • 프로세스별
    • 인적자원 관리
    • 회계 및 재무
    • 영업 및 마케팅
    • 공급망 관리
    • 기타
  • 조직 규모별
    • 중소기업
    • 대기업
  • 최종사용자 산업별
    • 정부 및 방위
    • 은행, 금융서비스, 보험(BFSI)
    • IT 및 통신
    • 헬스케어
    • 소매
    • 제조
    • 기타
  • 지역별
    • 북미
    • 유럽
    • 아시아태평양
    • 중남미
    • 중동 및 아프리카

제6장 경쟁 구도

  • 기업 개요
    • SAP SE
    • IBM Corporation
    • OpenText Corporation
    • Pegasystems Inc.
    • Software AG
    • Tibco Software Inc.
    • Fuijitsu
    • Oracle Corporation
    • Cognizant Technology Solutions Corporation
    • Capgemini SE

제7장 투자 분석

제8장 시장 기회 및 향후 동향

LSH 19.06.14

이 페이지에 게재되어 있는 내용은 최신판과 약간 차이가 있을 수 있으므로 영문목차를 함께 참조하여 주시기 바랍니다. 기타 자세한 사항은 문의 바랍니다.

Market Overview

The business-process-as-a-service market was valued at USD 7.24 billion in 2019, and it is expected to reach USD 24.85 billion by 2025 at a CAGR of 22.91% during the forecast period (2020- - 2025). The increasing integration of robotic process automation (RPA) and the Internet of Things (IoT), with BPaaS, is a trend that aids in the growth of the market.

  • Business-process-as-a-service (BPaaS) has primarily risen as a cost-effective alternative for businesses, basically to optimize their services and focus on their core competencies, while outsourcing other functions like finance and accounting, supply chain management, and other commodity services.
  • The demand for business process management is increasing at a robust rate across the world, due to the emergence of advanced technologies, such as artificial intelligence, machine learning, and other intelligence solutions.
  • BPaaS delivery model presents significantly greater utility through the vertical integration of technology infrastructure, proprietary software applications, and people for the business-process services delivery.
  • Businesses can eliminate the need for multiple vendor relationships to work for the company, which reduces the switching costs across the delivery life cycle and helps in realizing the value drivers of economies of scale and scope.

Scope of the Report

Business-process-as-a-service (BPaaS) is a term defined for a specific type of web-delivered or cloud hosting solutions that benefits an enterprise by assisting with business operations. BPaaS basically means that the business process is being automated through a remote delivery model.

Key Market Trends

Reduction of Operational Costs and Productivity Improvement to Drive the Market

  • Business-process-as-a-service (BPaaS) provides executable business processes to the clients over the internet, because of which it is increasingly being adopted by companies across the globe.
  • BPaaS presents the opportunity to use cloud software on a pay-per-use model to an enterprise, instead of having to invest in costly hardware and incur maintenance cost, which decreases the overall operational costs significantly when compared to the conventional methods.
  • Companies have also deployed BPaaS solution because of its increased mobility, as a company can access the solution from any geographical location.
  • This solution provides enterprises with the opportunity to grow and expand at a much faster rate without incurring considerable infrastructural costs while improving the productivity of the enterprise.
  • With the rapidly growing market for business process management and also the companies around the globe constantly improving their IT infrastructures, it is expected that these factors will boost the demand for BPaaS market.

North America Occupies the Largest Market Share

  • The North American region is expected to occupy the largest market share in the forecast period, as several end-user organizations (both small and large-scale) are skewing towards the usage of technology to optimize business processes.
  • Moreover, there is an effort to build a cost-effective infrastructure and also increase the flexibility of the systems to comply with the modern business environment. This coupled with the increased adoption of BPaaS solutions in industries, such as healthcare, telecom, BFSI, transportation and logistics, retail, and utilities, are driving the market growth in the region.
  • Small businesses are considered to be the backbone of the US economy, as they have created around two-thirds of new jobs over recent times. Owing to the stronger sales growth, improved profitability, and positive hiring trends, the SMEs are expected to increase during the forecast period, thereby, directly pushing the BPaaS market forward.

Competitive Landscape

The business-process-as-a-service market is highly competitive with the presence of many small and large players. The market appears to be mildly concentrated and the key strategies adopted by the major players are product innovation and mergers and acquisition to expand their reach and stay ahead of the competition. Some of the major players are SAP SE, IBM Corporation, Oracle Corporation among others.

  • March 2018 - IBM carried out innovations in its product portfolio, by adding a cloud private data, which is designed to help organizations utilize the data science and machine learning techniques, to generate valuable insights from data.

Reasons to Purchase this report:

  • The market estimate (ME) sheet in Excel format
  • Report customization as per the client's requirements
  • 3 months of analyst support

Table of Contents


  • 1.1 Study Deliverables
  • 1.2 Study Assumptions
  • 1.3 Scope of the Study




  • 4.1 Market Overview
  • 4.2 Introduction to Market Drivers and Restraints
  • 4.3 Market Drivers
    • 4.3.1 Growing Demand for Cloud Services and Standard Operating Processes
    • 4.3.2 Rising Need for the Reduction of Operational Costs and Improvement of Productivity
  • 4.4 Market Restraints
    • 4.4.1 Data Security and Privacy Concerns
  • 4.5 Industry Attractiveness - Porter's Five Force Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry


  • 5.1 By Process
    • 5.1.1 Human Resource Management
    • 5.1.2 Accounting and Finance
    • 5.1.3 Sales and Marketing
    • 5.1.4 Supply Chain Management
    • 5.1.5 Other Processes
  • 5.2 By Size of Organization
    • 5.2.1 Small and Medium Organizations
    • 5.2.2 Large Organizations
  • 5.3 By End-user Industry
    • 5.3.1 Government and Defense
    • 5.3.2 BFSI
    • 5.3.3 IT and Telecommunication
    • 5.3.4 Healthcare
    • 5.3.5 Retail
    • 5.3.6 Manufacturing
    • 5.3.7 Other End-user Industries
  • 5.4 Geography
    • 5.4.1 North America
      • United States
      • Canada
    • 5.4.2 Europe
      • United Kingdom
      • Germany
      • France
      • Rest of Europe
    • 5.4.3 Asia-Pacific
      • China
      • India
      • Japan
      • Rest of Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle East & Africa


  • 6.1 Company Profiles
    • 6.1.1 SAP SE
    • 6.1.2 IBM Corporation
    • 6.1.3 OpenText Corporation
    • 6.1.4 Pegasystems Inc.
    • 6.1.5 Software AG
    • 6.1.6 Tibco Software Inc.
    • 6.1.7 Fujitsu Ltd
    • 6.1.8 Oracle Corporation
    • 6.1.9 Cognizant Technology Solutions Corporation
    • 6.1.10 Capgemini SE



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