The medical billing outsourcing market is expected to register a CAGR of 10.5% over the forecast period.
The COVID-19 pandemic is expected to have a largely positive impact on market growth. Technology is one of the major differentiators in today's healthcare systems including localized healthcare systems that existed earlier. The digital development accelerated by the COVID-19 pandemic is expected to have a significant positive impact on the market studied. This pandemic situation has firmly established the need for active action and the establishment of a robust, collaborative, scalable, and agile digital healthcare infrastructure. As a result, many of the companies are now building up a new roadmap such as adopting digitization and outsourcing non-core aspects of their businesses, like billing and accounts, which is expected to augment the market growth. During this period a sudden shift towards digital billing was observed which is further expected to drive the market growth. Additionally, consumer interest has also increased significantly towards online bill payments since the pandemic began, leading to greater demand for medical billing outsourcing as it forms a non-core business operation for most healthcare institutes.
According to a Healthcare Payments Insight Survey Reportconducted by Elavon in January 2020,consumers who used different emerging payment methods showed high satisfactionrates in settling their medical bills. 93% of the people who were surveyed said that they had used Interactive Voice Response (IVR) to pay a bill and were somewhat or very likely to use it again. 85% od the people who paid via kiosk networks called the process fast and easy, and 88% were somewhat or very likely to use it again. A profound impact on the market was observed as well. Electronic Health Record systems have been designed for tracking and billing of patients versus to providing optimal care which is the need of the hour due to the rising number of COVID-19 patients. The ongoing pandemic is putting healthcare systems under strain worldwide and forcing hospitals and other medical facilities to scramble to make sure that their billing data can be processed and stored effectively. The 'digital front door' is really key to how providers should be responding to the COVID-19 situation in terms of access, triage, and even treatment. With the surge in the demand for hospital capacity, one of the challenges faced by hospital IT staffers is figuring out how to quickly deploy billing and revenue management systems to alternative care locations. Thus, many of these functions are being outsourced which is leading to market growth.
The medical billing outsourcing market is primarily driven by factors, such as the growing emphasis on compliance and risk management by regulators, increasing need to make the medical billing process efficient, and efforts to decrease in-house processing costs.
Unless a medical practitioner or an office is using the services of an experienced billing provider, there is a high chance that their revenue will be not as high as it was meant to be. This has created an increasing need to make the process of billing more efficient, and skilled professionals are required for the process. Efficiency in the billing process can further reduce the cost to the company and can get maximum benefits for practioners. Rising patient load in the hospitals and increasing the burden of medical processes, such as records of patient check-in, and insurance eligibility, are creating a huge issue in the point of care delivery, and that there is a need to manage such records has been raised. For the sake of improvisation of the medical billing process, the medical billing outsourcing is done to help in assisting the clinicians in the management of patient and billings records. Hence, the rising need for efficient medical billing is influencing the market in a positive manner.
Key Market Trends
Hospital Outsourced Medical Billing is Expected to Grow at a Good Rate Over the Forecast Period
A hospital, also referred to as a medical center, is a health care institution providing patient treatment with specialized treatment procedures. Hospitals are expected to hold a significant share of the medical billing outsourcing market, as most of the patient prefer hospital for the disease diagnosis and treatment. With increasing patients visits and the benefits offered by EHR systems in storing and managing patient health records and aid in billing is likely to favour the segmental growth over upcoming period. The ease of handling emergency situations during the critical care or post treatment complications can be better manageable in hospitals and thus most of the disease's treatment and surgeries are being performed in hospitals. Billing systems used in hospital settings are designed to store data accurately and to capture the state of a patient across time. As per the American Hospital Association 2020, the number of surgeries performed in registered hospitals in United States were around 8 million for 500 beds. Also, as per the data published by Center of Diseases control and prevention, there were around 130 million emergency department visits were recorded in United States in 2018. Also, as per the data published by EuroStat in 2020, Europe had a high rate of cesarean section births for which hospital admission in mandatory. These statistics shows the rising need to maintain the medical records of patient-generated in hospitals which will boost the adoption of outsourced medical billing in hospital settings.
Hence, looking at the overall scenario of the adoption of outsourced medical billing in hospitals is expected to record a substantial growth over the forecast period.
North America is Expected to Dominate the Market Over the Forecast Period
The robust growth of healthcare infrastructure in the North American region and the increase in hospital admissions is leading to the rising demand for software solutions, along with greater government initiatives towards digital health record maintenance is expected to boost the market growth. The emergence of novel technologies and their adoption is helping the United States to expand in the healthcare sector. The rising healthcare cost is the prime factor responsible for the growth of this sector.
In the United States, the healthcare industry is one of the most data-intensive sectors. The industry is deeply invested in applying innovative solutions, to enhance the development of advanced healthcare and to support improvements in patient care. Moreover, the United States federal government and other public stakeholders are opening their vast stores of healthcare knowledge, including data and information on patients covered under public insurance programs. Thus, the demand for improvement of healthcare will boost up the overall market March 2018, the Trump Administration announced the MyHealthEData Initiative which aims to empower patients by ensuring that they control their healthcare data and can decide how their data is going to be used, all while keeping that information safe and secure. This will also allow an overhaul to Centers for Medicare & Medicaid Services (CMS's) Electronic Health Record Incentive Programs leading to more hospitals and care facilities to digitize their facilities. This will further create a demand for outsourced medical billing from these organizations.
The medical billing outsourcing market is highly competitive, and many small to mid-sized companies are competing among each other, along with the global players. Due to the advancements and digitalization of the healthcare industry, the demand for medical billing outsourcing services is increasing, which is providing a great opportunity to companies to establish their market presence and grab substantial share.
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TABLE OF CONTENTS
- 1.1 Study Assumptions and Market Definition
- 1.2 Scope of the Study
2 RESEARCH METHODOLOGY
3 EXECUTIVE SUMMARY
4 MARKET DYNAMICS
- 4.1 Market Overview
- 4.2 Market Drivers
- 4.2.1 Growing Emphasis on Compliance and Risk Management
- 4.2.2 Increasing Need to Make Billing Processes Efficient
- 4.2.3 Efforts to Contain and Decrease In-house Processing Costs
- 4.3 Market Restraints
- 4.3.1 Increasing Legislative and Regulatory Pressure
- 4.3.2 High Costs of Technology and Privacy Issues
- 4.4 Porter's Five Forces Analysis
- 4.4.1 Threat of New Entrants
- 4.4.2 Bargaining Power of Buyers/Consumers
- 4.4.3 Bargaining Power of Suppliers
- 4.4.4 Threat of Substitute Products
- 4.4.5 Intensity of Competitive Rivalry
5 MARKET SEGMENTATION
- 5.1 By Service
- 5.1.1 Front End
- 5.1.2 Back End
- 5.2 By End User
- 5.2.1 Hospitals
- 5.2.2 Physicians Office
- 5.2.3 Other End Users
- 5.3 Geography
- 5.3.1 North America
- 22.214.171.124 United States
- 126.96.36.199 Canada
- 188.8.131.52 Mexico
- 5.3.2 Europe
- 184.108.40.206 Germany
- 220.127.116.11 United Kingdom
- 18.104.22.168 France
- 22.214.171.124 Italy
- 126.96.36.199 Spain
- 188.8.131.52 Rest of Europe
- 5.3.3 Asia-Pacific
- 184.108.40.206 China
- 220.127.116.11 Japan
- 18.104.22.168 India
- 22.214.171.124 Australia
- 126.96.36.199 South Korea
- 188.8.131.52 Rest of Asia-Pacific
- 5.3.4 Middle East and Africa
- 184.108.40.206 GCC
- 220.127.116.11 South Africa
- 18.104.22.168 Rest of Middle East and Africa
- 5.3.5 South America
- 22.214.171.124 Brazil
- 126.96.36.199 Argentina
- 188.8.131.52 Rest of South America
6 COMPETITIVE LANDSCAPE
- 6.1 Company Profiles
- 6.1.1 R1 RCM Inc.
- 6.1.2 Allscripts Healthcare Solutions, Inc.
- 6.1.3 Cerner Corporation
- 6.1.4 EClinicalWorks
- 6.1.5 Experian Information Solutions Inc.
- 6.1.6 GE Healthcare
- 6.1.7 Genpact
- 6.1.8 HCL Technologies
- 6.1.9 Kareo
- 6.1.10 McKesson Corporation
- 6.1.11 Quest Diagnostics
- 6.1.12 The SSI Groups
7 MARKET OPPORTUNITIES AND FUTURE TRENDS