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세계의 대화형 AI 플랫폼 시장 : 규모, 현황, 예측(2022년)

Global Conversational AI Platform Market Size, Status and Forecast 2022

리서치사 QYResearch
발행일 2021년 12월 상품코드 1043619
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세계의 대화형 AI 플랫폼 시장 : 규모, 현황, 예측(2022년) Global Conversational AI Platform Market Size, Status and Forecast 2022
발행일 : 2021년 12월 페이지 정보 : 영문

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세계의 대화형 AI 플랫폼 시장 규모는 2020년 23억 5,230만 달러에서 2021-2027년 17.6%의 CAGR로 성장하며, 2027년까지 75억 170만 달러에 달할 것으로 예측되고 있습니다.

지역별로 보면 북미가 최대로 약 38%의 점유율을 차지하며, 그 뒤를 이어 아시아태평양이 약 32%, 유럽이 약 23%를 차지하고 있습니다. 제품별로 보면 앱식 대화형 AI 플랫폼이 최대 부문으로, 점유율은 51%를 넘고 있습니다. 또한 최종사용자별로 보면 대기업이 최대 최종사용자이며, 중소기업이 그 뒤를 잇고 있습다.

세계의 대화형 AI 플랫폼 시장을 분석했으며, 유형별·최종사용자별·국가별(지역별) 시장 동향 전망(2016-2027년), 주요 기업의 개요 등에 대해 조사하여 전해드립니다.

목차

제1장 분석 개요

  • 분석 범위
  • 유형별 시장 분석
    • 시장 규모 성장률 : 유형별(2016년·2021년·2027년)
    • 웹식 대화형 AI 플랫폼
    • 앱식 대화형 AI 플랫폼
  • 최종사용자별 시장
    • 시장 점유율 : 최종사용자별(2016년·2021년·2027년)
    • 대기업
    • 중소기업
  • 분석 대상
  • 분석 기간

제2장 세계의 성장 동향

  • 세계의 대화형 AI 플랫폼 시장 전망(2016-2027년)
  • 대화형 AI 플랫폼의 성장 동향 : 지역별
  • 대화형 AI 플랫폼 업계 역학

제3장 주요 지역별 경쟁 구도

  • 대화형 AI 플랫폼 대기업의 매출
  • 시장 점유율 : 기업 유형별(Tier 1, Tier 2, Tier 3)
  • 분석 대상 기업 : 대화형 AI 플랫폼 매출별 순위
  • 세계의 대화형 AI 플랫폼 시장 집중도
  • 대화형 AI 플랫폼의 주요 기업 : 본사와 제공 에어리어
  • 대화형 AI 플랫폼의 주요 기업 : 제품 솔루션·서비스
  • 대화형 AI 플랫폼 시장 진출일
  • 기업인수합병(M&A), 확장 계획

제4장 대화형 AI 플랫폼 : 유형별 내역 데이터

  • 과거 시장 규모 : 유형별(2016-2021년)
  • 시장 규모의 예측 : 유형별(2022-2027년)

제5장 대화형 AI 플랫폼 : 최종사용자별 내역 데이터

  • 과거 시장 규모 : 최종사용자별(2016-2021년)
  • 시장 규모의 예측 : 최종사용자별(2022-2027년)

제6장 북미

  • 북미의 대화형 AI 플랫폼 시장 규모(2016-2027년)
  • 대화형 AI 플랫폼 시장 규모 : 유형별
  • 대화형 AI 플랫폼 시장 규모 : 최종사용자별
  • 대화형 AI 플랫폼 시장 규모 : 국가별
    • 미국
    • 캐나다

제7장 유럽

  • 유럽의 대화형 AI 플랫폼 시장 규모(2016-2027년)
  • 대화형 AI 플랫폼 시장 규모 : 유형별
  • 대화형 AI 플랫폼 시장 규모 : 최종사용자별
  • 대화형 AI 플랫폼 시장 규모 : 국가별
    • 독일
    • 프랑스
    • 영국
    • 이탈리아
    • 러시아
    • 북유럽 국가

제8장 아시아태평양

  • 아시아태평양의 대화형 AI 플랫폼 시장 규모(2016-2027년)
  • 대화형 AI 플랫폼 시장 규모 : 유형별
  • 대화형 AI 플랫폼 시장 규모 : 최종사용자별
  • 대화형 AI 플랫폼 시장 규모 : 지역별
    • 중국
    • 일본
    • 한국
    • 동남아시아
    • 인도
    • 호주

제9장 라틴아메리카

  • 라틴아메리카의 대화형 AI 플랫폼 시장 규모(2016-2027년)
  • 대화형 AI 플랫폼 시장 규모 : 유형별
  • 대화형 AI 플랫폼 시장 규모 : 최종사용자별
  • 대화형 AI 플랫폼 시장 규모 : 국가별
    • 멕시코
    • 브라질

제10장 중동·아프리카

  • 중동·아프리카의 대화형 AI 플랫폼 시장 규모(2016-2027년)
  • 대화형 AI 플랫폼 시장 규모 : 유형별
  • 대화형 AI 플랫폼 시장 규모 : 최종사용자별
  • 대화형 AI 플랫폼 시장 규모 : 국가별
    • 터키
    • 사우디아라비아
    • 아랍에미리트

제11장 주요 기업의 개요

  • SAP
  • IBM
  • Microsoft
  • Ada
  • Kore.ai
  • Conversica
  • LivePerson
  • Genesys
  • Boost.ai
  • Kata.ai
  • Cognigy
  • OneReach.ai
  • Avaamo
  • Just AI
  • Kasisto
  • Active.Ai
  • Solvvy
  • Certainly
  • Hyro
  • Mindsay

제12장 애널리스트의 시점/결론

제13장 부록

KSA 22.01.26

LIST OF TABLES

List of Tables

  • Table 1. Global Conversational AI Platform Market Size Growth Rate by Type (US$ Million):2016 VS 2021 VS 2027
  • Table 2. Key Players of Web Conversational AI Platform
  • Table 3. Key Players of App Conversational AI Platform
  • Table 4. Global Conversational AI Platform Market Size Growth by End User (US$ Million): 2016 VS 2021 VS 2027
  • Table 5. Global Conversational AI Platform Market Size by Regions (US$ Million): 2016 VS 2021 VS 2027
  • Table 6. Global Conversational AI Platform Market Size by Regions (2016-2021) & (US$ Million)
  • Table 7. Global Conversational AI Platform Market Share by Regions (2016-2021)
  • Table 8. Global Conversational AI Platform Forecasted Market Size by Regions (2022-2027) & (US$ Million)
  • Table 9. Global Conversational AI Platform Market Share by Regions (2022-2027)
  • Table 10. Conversational AI Platform Market Trends
  • Table 11. Conversational AI Platform Market Drivers
  • Table 12. Conversational AI Platform Market Challenges
  • Table 13. Conversational AI Platform Market Restraints
  • Table 14. Global Conversational AI Platform Revenue by Players (2016-2021) & (US$ Million)
  • Table 15. Global Conversational AI Platform Market Share by Players (2016-2021)
  • Table 16. Global Top Conversational AI Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Conversational AI Platform as of 2020)
  • Table 17. Ranking of Global Top Conversational AI Platform Companies by Revenue (US$ Million) in 2020
  • Table 18. Global 5 Largest Players Market Share by Conversational AI Platform Revenue (CR5 and HHI) & (2016-2021)
  • Table 19. Key Players Headquarters and Area Served
  • Table 20. Key Players Conversational AI Platform Product Solution and Service
  • Table 21. Date of Enter into Conversational AI Platform Market
  • Table 22. Mergers & Acquisitions, Expansion Plans
  • Table 23. Global Conversational AI Platform Market Size by Type (2016-2021) (US$ Million)
  • Table 24. Global Conversational AI Platform Revenue Market Share by Type (2016-2021)
  • Table 25. Global Conversational AI Platform Forecasted Market Size by Type (2022-2027) (US$ Million)
  • Table 26. Global Conversational AI Platform Revenue Market Share by Type (2022-2027) & (US$ Million)
  • Table 27. Global Conversational AI Platform Market Size Share by End User (2016-2021) & (US$ Million)
  • Table 28. Global Conversational AI Platform Revenue Market Share by End User (2016-2021)
  • Table 29. Global Conversational AI Platform Forecasted Market Size by End User (2022-2027) (US$ Million)
  • Table 30. Global Conversational AI Platform Revenue Market Share by End User (2022-2027) & (US$ Million)
  • Table 31. North America Conversational AI Platform Market Size by Type (2016-2021) (US$ Million)
  • Table 32. North America Conversational AI Platform Market Size by Type (2022-2027) & (US$ Million)
  • Table 33. North America Conversational AI Platform Market Size by End User (2016-2021) (US$ Million)
  • Table 34. North America Conversational AI Platform Market Size by End User (2022-2027) & (US$ Million)
  • Table 35. North America Conversational AI Platform Market Size by Country (2016-2021) & (US$ Million)
  • Table 36. North America Conversational AI Platform Market Size by Country (2022-2027) & (US$ Million)
  • Table 37. Europe Conversational AI Platform Market Size by Type (2016-2021) (US$ Million)
  • Table 38. Europe Conversational AI Platform Market Size by Type (2022-2027) & (US$ Million)
  • Table 39. Europe Conversational AI Platform Market Size by End User (2016-2021) (US$ Million)
  • Table 40. Europe Conversational AI Platform Market Size by End User (2022-2027) & (US$ Million)
  • Table 41. Europe Conversational AI Platform Market Size by Country (2016-2021) & (US$ Million)
  • Table 42. Europe Conversational AI Platform Market Size by Country (2022-2027) & (US$ Million)
  • Table 43. Asia-Pacific Conversational AI Platform Market Size by Type (2016-2021) (US$ Million)
  • Table 44. Asia-Pacific Conversational AI Platform Market Size by Type (2022-2027) & (US$ Million)
  • Table 45. Asia-Pacific Conversational AI Platform Market Size by End User (2016-2021) (US$ Million)
  • Table 46. Asia-Pacific Conversational AI Platform Market Size by End User (2022-2027) & (US$ Million)
  • Table 47. Asia-Pacific Conversational AI Platform Market Size by Region (2016-2021) & (US$ Million)
  • Table 48. Asia-Pacific Conversational AI Platform Market Size by Region (2022-2027) & (US$ Million)
  • Table 49. Latin America Conversational AI Platform Market Size by Type (2016-2021) (US$ Million)
  • Table 50. Latin America Conversational AI Platform Market Size by Type (2022-2027) & (US$ Million)
  • Table 51. Latin America Conversational AI Platform Market Size by End User (2016-2021) (US$ Million)
  • Table 52. Latin America Conversational AI Platform Market Size by End User (2022-2027) & (US$ Million)
  • Table 53. Latin America Conversational AI Platform Market Size by Country (2016-2021) & (US$ Million)
  • Table 54. Latin America Conversational AI Platform Market Size by Country (2022-2027) & (US$ Million)
  • Table 55. Middle East & Africa Conversational AI Platform Market Size by Type (2016-2021) (US$ Million)
  • Table 56. Middle East & Africa Conversational AI Platform Market Size by Type (2022-2027) & (US$ Million)
  • Table 57. Middle East & Africa Conversational AI Platform Market Size by End User (2016-2021) (US$ Million)
  • Table 58. Middle East & Africa Conversational AI Platform Market Size by End User (2022-2027) & (US$ Million)
  • Table 59. Middle East & Africa Conversational AI Platform Market Size by Country (2016-2021) & (US$ Million)
  • Table 60. Middle East & Africa Conversational AI Platform Market Size by Country (2022-2027) & (US$ Million)
  • Table 61. SAP Company Details
  • Table 62. SAP Business Overview
  • Table 63. SAP Conversational AI Platform Product
  • Table 64. SAP Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 65. SAP Recent Development
  • Table 66. IBM Company Details
  • Table 67. IBM Business Overview
  • Table 68. IBM Conversational AI Platform Product
  • Table 69. IBM Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 70. IBM Recent Development
  • Table 71. Microsoft Company Details
  • Table 72. Microsoft Business Overview
  • Table 73. Microsoft Conversational AI Platform Product
  • Table 74. Microsoft Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 75. Microsoft Recent Development
  • Table 76. Ada Company Details
  • Table 77. Ada Business Overview
  • Table 78. Ada Conversational AI Platform Product
  • Table 79. Ada Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 80. Ada Recent Development
  • Table 81. Kore.ai Company Details
  • Table 82. Kore.ai Business Overview
  • Table 83. Kore.ai Conversational AI Platform Product
  • Table 84. Kore.ai Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 85. Kore.ai Recent Development
  • Table 86. Conversica Company Details
  • Table 87. Conversica Business Overview
  • Table 88. Conversica Conversational AI Platform Product
  • Table 89. Conversica Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 90. Conversica Recent Development
  • Table 91. LivePerson Company Details
  • Table 92. LivePerson Business Overview
  • Table 93. LivePerson Conversational AI Platform Product
  • Table 94. LivePerson Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 95. LivePerson Recent Development
  • Table 96. Genesys Company Details
  • Table 97. Genesys Business Overview
  • Table 98. Genesys Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 99. Genesys Recent Development
  • Table 100. Boost.ai Company Details
  • Table 101. Boost.ai Business Overview
  • Table 102. Boost.ai Conversational AI Platform Product
  • Table 103. Boost.ai Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 104. Boost.ai Recent Development
  • Table 105. Kata.ai Company Details
  • Table 106. Kata.ai Business Overview
  • Table 107. Kata.ai Conversational AI Platform Product
  • Table 108. Kata.ai Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 109. Kata.ai Recent Development
  • Table 110. Cognigy Company Details
  • Table 111. Cognigy Business Overview
  • Table 112. Cognigy Conversational AI Platform Product
  • Table 113. Cognigy Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 114. Cognigy Recent Development
  • Table 115. OneReach.ai Company Details
  • Table 116. OneReach.ai Business Overview
  • Table 117. OneReach.ai Conversational AI Platform Product
  • Table 118. OneReach.ai Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 119. OneReach.ai Recent Development
  • Table 120. Avaamo Company Details
  • Table 121. Avaamo Business Overview
  • Table 122. Avaamo Conversational AI Platform Product
  • Table 123. Avaamo Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 124. Avaamo Recent Development
  • Table 125. Just AI Company Details
  • Table 126. Just AI Business Overview
  • Table 127. Just AI Conversational AI Platform Product
  • Table 128. Just AI Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 129. Just AI Recent Development
  • Table 130. Kasisto Company Details
  • Table 131. Kasisto Business Overview
  • Table 132. Kasisto Conversational AI Platform Product
  • Table 133. Kasisto Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 134. Kasisto Recent Development
  • Table 135. Active.Ai Company Details
  • Table 136. Active.Ai Business Overview
  • Table 137. Active.Ai Conversational AI Platform Product
  • Table 138. Active.Ai Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 139. Active.Ai Recent Development
  • Table 140. Solvvy Company Details
  • Table 141. Solvvy Business Overview
  • Table 142. Solvvy Conversational AI Platform Product
  • Table 143. Solvvy Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 144. Solvvy Recent Development
  • Table 145. Certainly Company Details
  • Table 146. Certainly Business Overview
  • Table 147. Certainly Conversational AI Platform Product
  • Table 148. Certainly Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 149. Certainly Recent Development
  • Table 150. Hyro Company Details
  • Table 151. Hyro Business Overview
  • Table 152. Hyro Conversational AI Platform Product
  • Table 153. Hyro Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 154. Hyro Recent Development
  • Table 155. Mindsay Company Details
  • Table 156. Mindsay Business Overview
  • Table 157. Mindsay Conversational AI Platform Product
  • Table 158. Mindsay Revenue in Conversational AI Platform Business (2016-2021) & (US$ Million)
  • Table 159. Mindsay Recent Development
  • Table 160. Research Programs/Design for This Report
  • Table 161. Key Data Information from Secondary Sources
  • Table 162. Key Data Information from Primary Sources

List of Figures

  • Figure 1. Global Conversational AI Platform Market Share by Type: 2020 VS 2027
  • Figure 2. Web Conversational AI Platform Features
  • Figure 3. App Conversational AI Platform Features
  • Figure 4. Global Conversational AI Platform Market Share by End User: 2020 VS 2027
  • Figure 5. Large Enterprises Case Studies
  • Figure 6. SMEs Case Studies
  • Figure 7. Conversational AI Platform Report Years Considered
  • Figure 8. Global Conversational AI Platform Market Size (US$ Million), Year-over-Year: 2016-2027
  • Figure 9. Global Conversational AI Platform Market Size (US$ Million), 2016 VS 2021 VS 2027
  • Figure 10. Global Conversational AI Platform Market Share by Regions: 2020 VS 2027
  • Figure 11. Global Conversational AI Platform Market Share by Regions (2022-2027)
  • Figure 12. Global Conversational AI Platform Market Share by Players in 2020
  • Figure 13. Global Top Conversational AI Platform Players by Company Type (Tier 1, Tier 2 and Tier 3) (based on the Revenue in Conversational AI Platform as of 2020
  • Figure 14. The Top 10 and 5 Players Market Share by Conversational AI Platform Revenue in 2020
  • Figure 15. Global Conversational AI Platform Revenue Market Share by Type (2016-2021)
  • Figure 16. Global Conversational AI Platform Revenue Market Share by Type (2022-2027)
  • Figure 17. North America Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 18. North America Conversational AI Platform Market Share by Type (2016-2027)
  • Figure 19. North America Conversational AI Platform Market Share by End User (2016-2027)
  • Figure 20. North America Conversational AI Platform Market Share by Country (2016-2027)
  • Figure 21. United States Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 22. Canada Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 23. Europe Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 24. Europe Conversational AI Platform Market Share by Type (2016-2027)
  • Figure 25. Europe Conversational AI Platform Market Share by End User (2016-2027)
  • Figure 26. Europe Conversational AI Platform Market Share by Country (2016-2027)
  • Figure 27. Germany Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 28. France Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 29. U.K. Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 30. Italy Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 31. Russia Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 32. Nordic Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 33. Asia-Pacific Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 34. Asia-Pacific Conversational AI Platform Market Share by Type (2016-2027)
  • Figure 35. Asia-Pacific Conversational AI Platform Market Share by End User (2016-2027)
  • Figure 36. Asia-Pacific Conversational AI Platform Market Share by Region (2016-2027)
  • Figure 37. China Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 38. Japan Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 39. South Korea Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 40. Southeast Asia Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 41. India Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 42. Australia Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 43. Latin America Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 44. Latin America Conversational AI Platform Market Share by Type (2016-2027)
  • Figure 45. Latin America Conversational AI Platform Market Share by End User (2016-2027)
  • Figure 46. Latin America Conversational AI Platform Market Share by Country (2016-2027)
  • Figure 47. Mexico Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 48. Brazil Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 49. Middle East & Africa Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 50. Middle East & Africa Conversational AI Platform Market Share by Type (2016-2027)
  • Figure 51. Middle East & Africa Conversational AI Platform Market Share by End User (2016-2027)
  • Figure 52. Middle East & Africa Conversational AI Platform Market Share by Country (2016-2027)
  • Figure 53. Turkey Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 54. Saudi Arabia Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 55. UAE Conversational AI Platform Market Size YoY Growth (2016-2027) & (US$ Million)
  • Figure 56. SAP Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 57. IBM Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 58. Microsoft Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 59. Ada Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 60. Kore.ai Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 61. Conversica Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 62. LivePerson Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 63. Genesys Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 64. Boost.ai Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 65. Kata.ai Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 66. Cognigy Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 67. OneReach.ai Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 68. Avaamo Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 69. Just AI Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 70. Kasisto Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 71. Active.Ai Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 72. Solvvy Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 73. Certainly Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 74. Hyro Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 75. Mindsay Revenue Growth Rate in Conversational AI Platform Business (2016-2021)
  • Figure 76. Bottom-up and Top-down Approaches for This Report
  • Figure 77. Data Triangulation
  • Figure 78. Key Executives Interviewed

Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.

Global core conversational AI platform players include IBM, Genesys, LivePerson etc. The top 3 companies hold a share about 35%. North America is the largest market, with a share about 38%, followed by Asia-Pacific and Europe with the share about 32% and 23%. In terms of product, app conversational AI platform is the largest segment, with a share over 51%. And in terms of application, the largest application is large enterprises, followed by SMEs.

Market Analysis and Insights: Global Conversational AI Platform Market

The global Conversational AI Platform market size is projected to reach US$ 7501.7 million by 2027, from US$ 2352.3 million in 2020, at a CAGR of 17.6% during 2021-2027.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Conversational AI Platform market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Conversational AI Platform market in terms of revenue.

On the whole, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Conversational AI Platform market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Conversational AI Platform market.

Global Conversational AI Platform Scope and Market Size

Conversational AI Platform market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Conversational AI Platform market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by End User in terms of revenue and forecast for the period 2016-2027.

Segment by Type

  • Web Conversational AI Platform
  • App Conversational AI Platform

Segment by End User

  • Large Enterprises
  • SMEs

By Region

  • North America
    • United States
    • Canada
  • Europe
    • Germany
    • France
    • U.K.
    • Italy
    • Russia
    • Nordic
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • Southeast Asia
    • India
    • Australia
    • Rest of Asia
  • Latin America
    • Mexico
    • Brazil
    • Rest of Latin America
  • Middle East & Africa
    • Turkey
    • Saudi Arabia
    • UAE
    • Rest of MEA

By Company

  • SAP
  • IBM
  • Microsoft
  • Ada
  • Kore.ai
  • Conversica
  • LivePerson
  • Genesys
  • Boost.ai
  • Kata.ai
  • Cognigy
  • OneReach.ai
  • Avaamo
  • Just AI
  • Kasisto
  • Active.Ai
  • Solvvy
  • Certainly
  • Hyro
  • Mindsay

TABLE OF CONTENTS

1 Report Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Conversational AI Platform Market Size Growth Rate by Type: 2016 VS 2021 VS 2027
    • 1.2.2 Web Conversational AI Platform
    • 1.2.3 App Conversational AI Platform
  • 1.3 Market by Application
    • 1.3.1 Global Conversational AI Platform Market Share by End User: 2016 VS 2021 VS 2027
    • 1.3.2 Large Enterprises
    • 1.3.3 SMEs
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Conversational AI Platform Market Perspective (2016-2027)
  • 2.2 Conversational AI Platform Growth Trends by Regions
    • 2.2.1 Conversational AI Platform Market Size by Regions: 2016 VS 2021 VS 2027
    • 2.2.2 Conversational AI Platform Historic Market Share by Regions (2016-2021)
    • 2.2.3 Conversational AI Platform Forecasted Market Size by Regions (2022-2027)
  • 2.3 Conversational AI Platform Industry Dynamic
    • 2.3.1 Conversational AI Platform Market Trends
    • 2.3.2 Conversational AI Platform Market Drivers
    • 2.3.3 Conversational AI Platform Market Challenges
    • 2.3.4 Conversational AI Platform Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Conversational AI Platform Players by Revenue
    • 3.1.1 Global Top Conversational AI Platform Players by Revenue (2016-2021)
    • 3.1.2 Global Conversational AI Platform Revenue Market Share by Players (2016-2021)
  • 3.2 Global Conversational AI Platform Market Share by Company Type (Tier 1, Tier 2 and Tier 3)
  • 3.3 Players Covered: Ranking by Conversational AI Platform Revenue
  • 3.4 Global Conversational AI Platform Market Concentration Ratio
    • 3.4.1 Global Conversational AI Platform Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Conversational AI Platform Revenue in 2020
  • 3.5 Conversational AI Platform Key Players Head office and Area Served
  • 3.6 Key Players Conversational AI Platform Product Solution and Service
  • 3.7 Date of Enter into Conversational AI Platform Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Conversational AI Platform Breakdown Data by Type

  • 4.1 Global Conversational AI Platform Historic Market Size by Type (2016-2021)
  • 4.2 Global Conversational AI Platform Forecasted Market Size by Type (2022-2027)

5 Conversational AI Platform Breakdown Data by End User

  • 5.1 Global Conversational AI Platform Historic Market Size by End User (2016-2021)
  • 5.2 Global Conversational AI Platform Forecasted Market Size by End User (2022-2027)

6 North America

  • 6.1 North America Conversational AI Platform Market Size (2016-2027)
  • 6.2 North America Conversational AI Platform Market Size by Type
    • 6.2.1 North America Conversational AI Platform Market Size by Type (2016-2021)
    • 6.2.2 North America Conversational AI Platform Market Size by Type (2022-2027)
    • 6.2.3 North America Conversational AI Platform Market Size by Type (2016-2027)
  • 6.3 North America Conversational AI Platform Market Size by End User
    • 6.3.1 North America Conversational AI Platform Market Size by End User (2016-2021)
    • 6.3.2 North America Conversational AI Platform Market Size by End User (2022-2027)
    • 6.3.3 North America Conversational AI Platform Market Size by End User (2016-2027)
  • 6.4 North America Conversational AI Platform Market Size by Country
    • 6.4.1 North America Conversational AI Platform Market Size by Country (2016-2021)
    • 6.4.2 North America Conversational AI Platform Market Size by Country (2022-2027)
    • 6.4.3 United States
    • 6.4.4 Canada

7 Europe

  • 7.1 Europe Conversational AI Platform Market Size (2016-2027)
  • 7.2 Europe Conversational AI Platform Market Size by Type
    • 7.2.1 Europe Conversational AI Platform Market Size by Type (2016-2021)
    • 7.2.2 Europe Conversational AI Platform Market Size by Type (2022-2027)
    • 7.2.3 Europe Conversational AI Platform Market Size by Type (2016-2027)
  • 7.3 Europe Conversational AI Platform Market Size by End User
    • 7.3.1 Europe Conversational AI Platform Market Size by End User (2016-2021)
    • 7.3.2 Europe Conversational AI Platform Market Size by End User (2022-2027)
    • 7.3.3 Europe Conversational AI Platform Market Size by End User (2016-2027)
  • 7.4 Europe Conversational AI Platform Market Size by Country
    • 7.4.1 Europe Conversational AI Platform Market Size by Country (2016-2021)
    • 7.4.2 Europe Conversational AI Platform Market Size by Country (2022-2027)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic

8 Asia-Pacific

  • 8.1 Asia-Pacific Conversational AI Platform Market Size (2016-2027)
  • 8.2 Asia-Pacific Conversational AI Platform Market Size by Type
    • 8.2.1 Asia-Pacific Conversational AI Platform Market Size by Type (2016-2021)
    • 8.2.2 Asia-Pacific Conversational AI Platform Market Size by Type (2022-2027)
    • 8.2.3 Asia-Pacific Conversational AI Platform Market Size by Type (2016-2027)
  • 8.3 Asia-Pacific Conversational AI Platform Market Size by End User
    • 8.3.1 Asia-Pacific Conversational AI Platform Market Size by End User (2016-2021)
    • 8.3.2 Asia-Pacific Conversational AI Platform Market Size by End User (2022-2027)
    • 8.3.3 Asia-Pacific Conversational AI Platform Market Size by End User (2016-2027)
  • 8.4 Asia-Pacific Conversational AI Platform Market Size by Region
    • 8.4.1 Asia-Pacific Conversational AI Platform Market Size by Region (2016-2021)
    • 8.4.2 Asia-Pacific Conversational AI Platform Market Size by Region (2022-2027)
    • 8.4.3 China
    • 8.4.4 Japan
    • 8.4.5 South Korea
    • 8.4.6 Southeast Asia
    • 8.4.7 India
    • 8.4.8 Australia

9 Latin America

  • 9.1 Latin America Conversational AI Platform Market Size (2016-2027)
  • 9.2 Latin America Conversational AI Platform Market Size by Type
    • 9.2.1 Latin America Conversational AI Platform Market Size by Type (2016-2021)
    • 9.2.2 Latin America Conversational AI Platform Market Size by Type (2022-2027)
    • 9.2.3 Latin America Conversational AI Platform Market Size by Type (2016-2027)
  • 9.3 Latin America Conversational AI Platform Market Size by End User
    • 9.3.1 Latin America Conversational AI Platform Market Size by End User (2016-2021)
    • 9.3.2 Latin America Conversational AI Platform Market Size by End User (2022-2027)
    • 9.3.3 Latin America Conversational AI Platform Market Size by End User (2016-2027)
  • 9.4 Latin America Conversational AI Platform Market Size by Country
    • 9.4.1 Latin America Conversational AI Platform Market Size by Country (2016-2021)
    • 9.4.2 Latin America Conversational AI Platform Market Size by Country (2022-2027)
    • 9.4.3 Mexico
    • 9.4.4 Brazil

10 Middle East & Africa

  • 10.1 Middle East & Africa Conversational AI Platform Market Size (2016-2027)
  • 10.2 Middle East & Africa Conversational AI Platform Market Size by Type
    • 10.2.1 Middle East & Africa Conversational AI Platform Market Size by Type (2016-2021)
    • 10.2.2 Middle East & Africa Conversational AI Platform Market Size by Type (2022-2027)
    • 10.2.3 Middle East & Africa Conversational AI Platform Market Size by Type (2016-2027)
  • 10.3 Middle East & Africa Conversational AI Platform Market Size by End User
    • 10.3.1 Middle East & Africa Conversational AI Platform Market Size by End User (2016-2021)
    • 10.3.2 Middle East & Africa Conversational AI Platform Market Size by End User (2022-2027)
    • 10.3.3 Middle East & Africa Conversational AI Platform Market Size by End User (2016-2027)
  • 10.4 Middle East & Africa Conversational AI Platform Market Size by Country
    • 10.4.1 Middle East & Africa Conversational AI Platform Market Size by Country (2016-2021)
    • 10.4.2 Middle East & Africa Conversational AI Platform Market Size by Country (2022-2027)
    • 10.4.3 Turkey
    • 10.4.4 Saudi Arabia
    • 10.4.5 UAE

11 Key Players Profiles

  • 11.1 SAP
    • 11.1.1 SAP Company Details
    • 11.1.2 SAP Business Overview
    • 11.1.3 SAP Conversational AI Platform Introduction
    • 11.1.4 SAP Revenue in Conversational AI Platform Business (2016-2021)
    • 11.1.5 SAP Recent Development
  • 11.2 IBM
    • 11.2.1 IBM Company Details
    • 11.2.2 IBM Business Overview
    • 11.2.3 IBM Conversational AI Platform Introduction
    • 11.2.4 IBM Revenue in Conversational AI Platform Business (2016-2021)
    • 11.2.5 IBM Recent Development
  • 11.3 Microsoft
    • 11.3.1 Microsoft Company Details
    • 11.3.2 Microsoft Business Overview
    • 11.3.3 Microsoft Conversational AI Platform Introduction
    • 11.3.4 Microsoft Revenue in Conversational AI Platform Business (2016-2021)
    • 11.3.5 Microsoft Recent Development
  • 11.4 Ada
    • 11.4.1 Ada Company Details
    • 11.4.2 Ada Business Overview
    • 11.4.3 Ada Conversational AI Platform Introduction
    • 11.4.4 Ada Revenue in Conversational AI Platform Business (2016-2021)
    • 11.4.5 Ada Recent Development
  • 11.5 Kore.ai
    • 11.5.1 Kore.ai Company Details
    • 11.5.2 Kore.ai Business Overview
    • 11.5.3 Kore.ai Conversational AI Platform Introduction
    • 11.5.4 Kore.ai Revenue in Conversational AI Platform Business (2016-2021)
    • 11.5.5 Kore.ai Recent Development
  • 11.6 Conversica
    • 11.6.1 Conversica Company Details
    • 11.6.2 Conversica Business Overview
    • 11.6.3 Conversica Conversational AI Platform Introduction
    • 11.6.4 Conversica Revenue in Conversational AI Platform Business (2016-2021)
    • 11.6.5 Conversica Recent Development
  • 11.7 LivePerson
    • 11.7.1 LivePerson Company Details
    • 11.7.2 LivePerson Business Overview
    • 11.7.3 LivePerson Conversational AI Platform Introduction
    • 11.7.4 LivePerson Revenue in Conversational AI Platform Business (2016-2021)
    • 11.7.5 LivePerson Recent Development
  • 11.8 Genesys
    • 11.8.1 Genesys Company Details
    • 11.8.2 Genesys Business Overview
    • 11.8.3 Genesys Conversational AI Platform Introduction
    • 11.8.4 Genesys Revenue in Conversational AI Platform Business (2016-2021)
    • 11.8.5 Genesys Recent Development
  • 11.9 Boost.ai
    • 11.9.1 Boost.ai Company Details
    • 11.9.2 Boost.ai Business Overview
    • 11.9.3 Boost.ai Conversational AI Platform Introduction
    • 11.9.4 Boost.ai Revenue in Conversational AI Platform Business (2016-2021)
    • 11.9.5 Boost.ai Recent Development
  • 11.10 Kata.ai
    • 11.10.1 Kata.ai Company Details
    • 11.10.2 Kata.ai Business Overview
    • 11.10.3 Kata.ai Conversational AI Platform Introduction
    • 11.10.4 Kata.ai Revenue in Conversational AI Platform Business (2016-2021)
    • 11.10.5 Kata.ai Recent Development
  • 11.11 Cognigy
    • 11.11.1 Cognigy Company Details
    • 11.11.2 Cognigy Business Overview
    • 11.11.3 Cognigy Conversational AI Platform Introduction
    • 11.11.4 Cognigy Revenue in Conversational AI Platform Business (2016-2021)
    • 11.11.5 Cognigy Recent Development
  • 11.12 OneReach.ai
    • 11.12.1 OneReach.ai Company Details
    • 11.12.2 OneReach.ai Business Overview
    • 11.12.3 OneReach.ai Conversational AI Platform Introduction
    • 11.12.4 OneReach.ai Revenue in Conversational AI Platform Business (2016-2021)
    • 11.12.5 OneReach.ai Recent Development
  • 11.13 Avaamo
    • 11.13.1 Avaamo Company Details
    • 11.13.2 Avaamo Business Overview
    • 11.13.3 Avaamo Conversational AI Platform Introduction
    • 11.13.4 Avaamo Revenue in Conversational AI Platform Business (2016-2021)
    • 11.13.5 Avaamo Recent Development
  • 11.14 Just AI
    • 11.14.1 Just AI Company Details
    • 11.14.2 Just AI Business Overview
    • 11.14.3 Just AI Conversational AI Platform Introduction
    • 11.14.4 Just AI Revenue in Conversational AI Platform Business (2016-2021)
    • 11.14.5 Just AI Recent Development
  • 11.15 Kasisto
    • 11.15.1 Kasisto Company Details
    • 11.15.2 Kasisto Business Overview
    • 11.15.3 Kasisto Conversational AI Platform Introduction
    • 11.15.4 Kasisto Revenue in Conversational AI Platform Business (2016-2021)
    • 11.15.5 Kasisto Recent Development
  • 11.16 Active.Ai
    • 11.16.1 Active.Ai Company Details
    • 11.16.2 Active.Ai Business Overview
    • 11.16.3 Active.Ai Conversational AI Platform Introduction
    • 11.16.4 Active.Ai Revenue in Conversational AI Platform Business (2016-2021)
    • 11.16.5 Active.Ai Recent Development
  • 11.17 Solvvy
    • 11.17.1 Solvvy Company Details
    • 11.17.2 Solvvy Business Overview
    • 11.17.3 Solvvy Conversational AI Platform Introduction
    • 11.17.4 Solvvy Revenue in Conversational AI Platform Business (2016-2021)
    • 11.17.5 Solvvy Recent Development
  • 11.18 Certainly
    • 11.18.1 Certainly Company Details
    • 11.18.2 Certainly Business Overview
    • 11.18.3 Certainly Conversational AI Platform Introduction
    • 11.18.4 Certainly Revenue in Conversational AI Platform Business (2016-2021)
    • 11.18.5 Certainly Recent Development
  • 11.19 Hyro
    • 11.19.1 Hyro Company Details
    • 11.19.2 Hyro Business Overview
    • 11.19.3 Hyro Conversational AI Platform Introduction
    • 11.19.4 Hyro Revenue in Conversational AI Platform Business (2016-2021)
    • 11.19.5 Hyro Recent Development
  • 11.20 Mindsay
    • 11.20.1 Mindsay Company Details
    • 11.20.2 Mindsay Business Overview
    • 11.20.3 Mindsay Conversational AI Platform Introduction
    • 11.20.4 Mindsay Revenue in Conversational AI Platform Business (2016-2021)
    • 11.20.5 Mindsay Recent Development

12 Analyst's Viewpoints/Conclusions

13 Appendix

  • 13.1 Research Methodology
    • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
  • 13.2 Disclaimer
  • 13.3 Author Details
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