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Global Online CRM Tools Market Insights, Forecast to 2028

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  • Salesforce
  • SAP
  • Adobe Marketing Cloud
  • Oracle
  • Microsoft
  • Epsilon
  • Mailchimp
  • HubSpot
  • Genesys
  • Zoho CRM
  • Copper
  • amoCRM
  • Freshsales
  • Creatio(±¸ : bpm'online)
  • Teamgate CRM
  • Really Simple Systems CRM
  • Agile CRM
  • Yetiforce CRM
  • SutiCRM
  • InStream
  • Vtiger CRM
  • Bitrix24
  • SeoToaster CRM
  • Breezz
  • RepairShopr
  • Yonyx
  • Wakeupsales

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KSA 22.04.15

An Online CRM Software is responsible for managing a relationship that exists between a business and its customers. It helps a business to manage a number of business processes that include customer data, customer interaction, tracking leads, marketing, customer support, and much more. They are designed in a unique manner in order to help the organizations to meet all the objectives of a proper customer relationship management. CRM software is responsible for managing the various business contacts, clients, employees, sales lead, and contract wins. The software is customizable and scalable, which has helped the organizations to gain customer insights, view the various business opportunities, and personalize the customer service, based on the history as well as the prior interactions with them.

Market Analysis and Insights: Global Online CRM Tools Market

The global Online CRM Tools market size is projected to reach US$ 124660 million by 2028, from US$ 45270 million in 2021, at a CAGR of 15.4% during 2022-2028.

Salesforce Sales Cloud is one of the most important global key players of the online CRM tools, holds over 10% of shares of the online CRM tools market, other key players include HubSpot CRM, Zoho CRM, etc. America is the largest market, occupied for about 50 percent, followed by Europe. In terms of type, cloud-based is the largest segment, with a share of over 80%, and in terms of end user, the SMBs segment holds a share of over 70 percent.

With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Online CRM Tools market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Online CRM Tools market in terms of revenue.

Overall, the report proves to be an effective tool that players can use to gain a competitive edge over their competitors and ensure lasting success in the global Online CRM Tools market. All of the findings, data, and information provided in the report are validated and revalidated with the help of trustworthy sources. The analysts who have authored the report took a unique and industry-best research and analysis approach for an in-depth study of the global Online CRM Tools market.

Global Online CRM Tools Scope and Market Size

Online CRM Tools market is segmented by players, region (country), by Type and by End Users. Players, stakeholders, and other participants in the global Online CRM Tools market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by End Users for the period 2017-2028.

Segment by Type

  • Cloud-based
  • Web-based

Segment by End Users

  • SMBs
  • Large Enterprises

By Company

  • Salesforce
  • SAP
  • Adobe Marketing Cloud
  • Oracle
  • Microsoft
  • Epsilon
  • Mailchimp
  • HubSpot
  • Genesys
  • Zoho CRM
  • Copper
  • amoCRM
  • Freshsales
  • Creatio (formerly bpm'online)
  • Teamgate CRM
  • Really Simple Systems CRM
  • Agile CRM
  • Yetiforce CRM
  • SutiCRM
  • InStream
  • Vtiger CRM
  • Bitrix24
  • SeoToaster CRM
  • Breezz
  • RepairShopr
  • Yonyx
  • Wakeupsales

By Region

  • North America
    • United States
    • Canada
  • Europe
    • Germany
    • France
    • UK
    • Italy
    • Russia
    • Nordic Countries
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • South Korea
    • Southeast Asia
    • India
    • Australia
    • Rest of Asia
  • Latin America
    • Mexico
    • Brazil
    • Rest of Latin America
  • Middle East & Africa
    • Turkey
    • Saudi Arabia
    • UAE
    • Rest of MEA

TABLE OF CONTENTS

1 Report Business Overview

  • 1.1 Study Scope
  • 1.2 Market Analysis by Type
    • 1.2.1 Global Online CRM Tools Market Size Growth Rate by Type, 2017 VS 2021 VS 2028
    • 1.2.2 Cloud-based
    • 1.2.3 Web-based
  • 1.3 Market by End Users
    • 1.3.1 Global Online CRM Tools Market Size Growth Rate by End Users, 2017 VS 2021 VS 2028
    • 1.3.2 SMBs
    • 1.3.3 Large Enterprises
  • 1.4 Study Objectives
  • 1.5 Years Considered

2 Global Growth Trends

  • 2.1 Global Online CRM Tools Market Perspective (2017-2028)
  • 2.2 Online CRM Tools Growth Trends by Region
    • 2.2.1 Online CRM Tools Market Size by Region: 2017 VS 2021 VS 2028
    • 2.2.2 Online CRM Tools Historic Market Size by Region (2017-2022)
    • 2.2.3 Online CRM Tools Forecasted Market Size by Region (2023-2028)
  • 2.3 Online CRM Tools Market Dynamics
    • 2.3.1 Online CRM Tools Industry Trends
    • 2.3.2 Online CRM Tools Market Drivers
    • 2.3.3 Online CRM Tools Market Challenges
    • 2.3.4 Online CRM Tools Market Restraints

3 Competition Landscape by Key Players

  • 3.1 Global Top Online CRM Tools Players by Revenue
    • 3.1.1 Global Top Online CRM Tools Players by Revenue (2017-2022)
    • 3.1.2 Global Online CRM Tools Revenue Market Share by Players (2017-2022)
  • 3.2 Global Online CRM Tools Market Share by Company Type (Tier 1, Tier 2, and Tier 3)
  • 3.3 Players Covered: Ranking by Online CRM Tools Revenue
  • 3.4 Global Online CRM Tools Market Concentration Ratio
    • 3.4.1 Global Online CRM Tools Market Concentration Ratio (CR5 and HHI)
    • 3.4.2 Global Top 10 and Top 5 Companies by Online CRM Tools Revenue in 2021
  • 3.5 Online CRM Tools Key Players Head office and Area Served
  • 3.6 Key Players Online CRM Tools Product Solution and Service
  • 3.7 Date of Enter into Online CRM Tools Market
  • 3.8 Mergers & Acquisitions, Expansion Plans

4 Online CRM Tools Breakdown Data by Type

  • 4.1 Global Online CRM Tools Historic Market Size by Type (2017-2022)
  • 4.2 Global Online CRM Tools Forecasted Market Size by Type (2023-2028)

5 Online CRM Tools Breakdown Data by End Users

  • 5.1 Global Online CRM Tools Historic Market Size by End Users (2017-2022)
  • 5.2 Global Online CRM Tools Forecasted Market Size by End Users (2023-2028)

6 North America

  • 6.1 North America Online CRM Tools Market Size (2017-2028)
  • 6.2 North America Online CRM Tools Market Size by Type
    • 6.2.1 North America Online CRM Tools Market Size by Type (2017-2022)
    • 6.2.2 North America Online CRM Tools Market Size by Type (2023-2028)
    • 6.2.3 North America Online CRM Tools Market Share by Type (2017-2028)
  • 6.3 North America Online CRM Tools Market Size by End Users
    • 6.3.1 North America Online CRM Tools Market Size by End Users (2017-2022)
    • 6.3.2 North America Online CRM Tools Market Size by End Users (2023-2028)
    • 6.3.3 North America Online CRM Tools Market Share by End Users (2017-2028)
  • 6.4 North America Online CRM Tools Market Size by Country
    • 6.4.1 North America Online CRM Tools Market Size by Country (2017-2022)
    • 6.4.2 North America Online CRM Tools Market Size by Country (2023-2028)
    • 6.4.3 United States
    • 6.4.4 Canada

7 Europe

  • 7.1 Europe Online CRM Tools Market Size (2017-2028)
  • 7.2 Europe Online CRM Tools Market Size by Type
    • 7.2.1 Europe Online CRM Tools Market Size by Type (2017-2022)
    • 7.2.2 Europe Online CRM Tools Market Size by Type (2023-2028)
    • 7.2.3 Europe Online CRM Tools Market Share by Type (2017-2028)
  • 7.3 Europe Online CRM Tools Market Size by End Users
    • 7.3.1 Europe Online CRM Tools Market Size by End Users (2017-2022)
    • 7.3.2 Europe Online CRM Tools Market Size by End Users (2023-2028)
    • 7.3.3 Europe Online CRM Tools Market Share by End Users (2017-2028)
  • 7.4 Europe Online CRM Tools Market Size by Country
    • 7.4.1 Europe Online CRM Tools Market Size by Country (2017-2022)
    • 7.4.2 Europe Online CRM Tools Market Size by Country (2023-2028)
    • 7.4.3 Germany
    • 7.4.4 France
    • 7.4.5 U.K.
    • 7.4.6 Italy
    • 7.4.7 Russia
    • 7.4.8 Nordic Countries

8 Asia-Pacific

  • 8.1 Asia-Pacific Online CRM Tools Market Size (2017-2028)
  • 8.2 Asia-Pacific Online CRM Tools Market Size by Type
    • 8.2.1 Asia-Pacific Online CRM Tools Market Size by Type (2017-2022)
    • 8.2.2 Asia-Pacific Online CRM Tools Market Size by Type (2023-2028)
    • 8.2.3 Asia-Pacific Online CRM Tools Market Share by Type (2017-2028)
  • 8.3 Asia-Pacific Online CRM Tools Market Size by End Users
    • 8.3.1 Asia-Pacific Online CRM Tools Market Size by End Users (2017-2022)
    • 8.3.2 Asia-Pacific Online CRM Tools Market Size by End Users (2023-2028)
    • 8.3.3 Asia-Pacific Online CRM Tools Market Share by End Users (2017-2028)
  • 8.4 Asia-Pacific Online CRM Tools Market Size by Region
    • 8.4.1 Asia-Pacific Online CRM Tools Market Size by Region (2017-2022)
    • 8.4.2 Asia-Pacific Online CRM Tools Market Size by Region (2023-2028)
    • 8.4.3 China
    • 8.4.4 Japan
    • 8.4.5 South Korea
    • 8.4.6 Southeast Asia
    • 8.4.7 India
    • 8.4.8 Australia

9 Latin America

  • 9.1 Latin America Online CRM Tools Market Size (2017-2028)
  • 9.2 Latin America Online CRM Tools Market Size by Type
    • 9.2.1 Latin America Online CRM Tools Market Size by Type (2017-2022)
    • 9.2.2 Latin America Online CRM Tools Market Size by Type (2023-2028)
    • 9.2.3 Latin America Online CRM Tools Market Share by Type (2017-2028)
  • 9.3 Latin America Online CRM Tools Market Size by End Users
    • 9.3.1 Latin America Online CRM Tools Market Size by End Users (2017-2022)
    • 9.3.2 Latin America Online CRM Tools Market Size by End Users (2023-2028)
    • 9.3.3 Latin America Online CRM Tools Market Share by End Users (2017-2028)
  • 9.4 Latin America Online CRM Tools Market Size by Country
    • 9.4.1 Latin America Online CRM Tools Market Size by Country (2017-2022)
    • 9.4.2 Latin America Online CRM Tools Market Size by Country (2023-2028)
    • 9.4.3 Mexico
    • 9.4.4 Brazil

10 Middle East & Africa

  • 10.1 Middle East & Africa Online CRM Tools Market Size (2017-2028)
  • 10.2 Middle East & Africa Online CRM Tools Market Size by Type
    • 10.2.1 Middle East & Africa Online CRM Tools Market Size by Type (2017-2022)
    • 10.2.2 Middle East & Africa Online CRM Tools Market Size by Type (2023-2028)
    • 10.2.3 Middle East & Africa Online CRM Tools Market Share by Type (2017-2028)
  • 10.3 Middle East & Africa Online CRM Tools Market Size by End Users
    • 10.3.1 Middle East & Africa Online CRM Tools Market Size by End Users (2017-2022)
    • 10.3.2 Middle East & Africa Online CRM Tools Market Size by End Users (2023-2028)
    • 10.3.3 Middle East & Africa Online CRM Tools Market Share by End Users (2017-2028)
  • 10.4 Middle East & Africa Online CRM Tools Market Size by Country
    • 10.4.1 Middle East & Africa Online CRM Tools Market Size by Country (2017-2022)
    • 10.4.2 Middle East & Africa Online CRM Tools Market Size by Country (2023-2028)
    • 10.4.3 Turkey
    • 10.4.4 Saudi Arabia
    • 10.4.5 UAE

11 Key Players Profiles

  • 11.1 Salesforce
    • 11.1.1 Salesforce Company Details
    • 11.1.2 Salesforce Business Overview
    • 11.1.3 Salesforce Online CRM Tools Introduction
    • 11.1.4 Salesforce Revenue in Online CRM Tools Business (2017-2022)
    • 11.1.5 Salesforce Recent Developments
  • 11.2 SAP
    • 11.2.1 SAP Company Details
    • 11.2.2 SAP Business Overview
    • 11.2.3 SAP Online CRM Tools Introduction
    • 11.2.4 SAP Revenue in Online CRM Tools Business (2017-2022)
    • 11.2.5 SAP Recent Developments
  • 11.3 Adobe Marketing Cloud
    • 11.3.1 Adobe Marketing Cloud Company Details
    • 11.3.2 Adobe Marketing Cloud Business Overview
    • 11.3.3 Adobe Marketing Cloud Online CRM Tools Introduction
    • 11.3.4 Adobe Marketing Cloud Revenue in Online CRM Tools Business (2017-2022)
    • 11.3.5 Adobe Marketing Cloud Recent Developments
  • 11.4 Oracle
    • 11.4.1 Oracle Company Details
    • 11.4.2 Oracle Business Overview
    • 11.4.3 Oracle Online CRM Tools Introduction
    • 11.4.4 Oracle Revenue in Online CRM Tools Business (2017-2022)
    • 11.4.5 Oracle Recent Developments
  • 11.5 Microsoft
    • 11.5.1 Microsoft Company Details
    • 11.5.2 Microsoft Business Overview
    • 11.5.3 Microsoft Online CRM Tools Introduction
    • 11.5.4 Microsoft Revenue in Online CRM Tools Business (2017-2022)
    • 11.5.5 Microsoft Recent Developments
  • 11.6 Epsilon
    • 11.6.1 Epsilon Company Details
    • 11.6.2 Epsilon Business Overview
    • 11.6.3 Epsilon Online CRM Tools Introduction
    • 11.6.4 Epsilon Revenue in Online CRM Tools Business (2017-2022)
    • 11.6.5 Epsilon Recent Developments
  • 11.7 Mailchimp
    • 11.7.1 Mailchimp Company Details
    • 11.7.2 Mailchimp Business Overview
    • 11.7.3 Mailchimp Online CRM Tools Introduction
    • 11.7.4 Mailchimp Revenue in Online CRM Tools Business (2017-2022)
    • 11.7.5 Mailchimp Recent Developments
  • 11.8 HubSpot
    • 11.8.1 HubSpot Company Details
    • 11.8.2 HubSpot Business Overview
    • 11.8.3 HubSpot Online CRM Tools Introduction
    • 11.8.4 HubSpot Revenue in Online CRM Tools Business (2017-2022)
    • 11.8.5 HubSpot Recent Developments
  • 11.9 Genesys
    • 11.9.1 Genesys Company Details
    • 11.9.2 Genesys Business Overview
    • 11.9.3 Genesys Online CRM Tools Introduction
    • 11.9.4 Genesys Revenue in Online CRM Tools Business (2017-2022)
    • 11.9.5 Genesys Recent Developments
  • 11.10 Zoho CRM
    • 11.10.1 Zoho CRM Company Details
    • 11.10.2 Zoho CRM Business Overview
    • 11.10.3 Zoho CRM Online CRM Tools Introduction
    • 11.10.4 Zoho CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.10.5 Zoho CRM Recent Developments
  • 11.11 Copper
    • 11.11.1 Copper Company Details
    • 11.11.2 Copper Business Overview
    • 11.11.3 Copper Online CRM Tools Introduction
    • 11.11.4 Copper Revenue in Online CRM Tools Business (2017-2022)
    • 11.11.5 Copper Recent Developments
  • 11.12 amoCRM
    • 11.12.1 amoCRM Company Details
    • 11.12.2 amoCRM Business Overview
    • 11.12.3 amoCRM Online CRM Tools Introduction
    • 11.12.4 amoCRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.12.5 amoCRM Recent Developments
  • 11.13 Freshsales
    • 11.13.1 Freshsales Company Details
    • 11.13.2 Freshsales Business Overview
    • 11.13.3 Freshsales Online CRM Tools Introduction
    • 11.13.4 Freshsales Revenue in Online CRM Tools Business (2017-2022)
    • 11.13.5 Freshsales Recent Developments
  • 11.14 Creatio (formerly bpm'online)
    • 11.14.1 Creatio (formerly bpm'online) Company Details
    • 11.14.2 Creatio (formerly bpm'online) Business Overview
    • 11.14.3 Creatio (formerly bpm'online) Online CRM Tools Introduction
    • 11.14.4 Creatio (formerly bpm'online) Revenue in Online CRM Tools Business (2017-2022)
    • 11.14.5 Creatio (formerly bpm'online) Recent Developments
  • 11.15 Teamgate CRM
    • 11.15.1 Teamgate CRM Company Details
    • 11.15.2 Teamgate CRM Business Overview
    • 11.15.3 Teamgate CRM Online CRM Tools Introduction
    • 11.15.4 Teamgate CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.15.5 Teamgate CRM Recent Developments
  • 11.16 Really Simple Systems CRM
    • 11.16.1 Really Simple Systems CRM Company Details
    • 11.16.2 Really Simple Systems CRM Business Overview
    • 11.16.3 Really Simple Systems CRM Online CRM Tools Introduction
    • 11.16.4 Really Simple Systems CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.16.5 Really Simple Systems CRM Recent Developments
  • 11.17 Agile CRM
    • 11.17.1 Agile CRM Company Details
    • 11.17.2 Agile CRM Business Overview
    • 11.17.3 Agile CRM Online CRM Tools Introduction
    • 11.17.4 Agile CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.17.5 Agile CRM Recent Developments
  • 11.18 Yetiforce CRM
    • 11.18.1 Yetiforce CRM Company Details
    • 11.18.2 Yetiforce CRM Business Overview
    • 11.18.3 Yetiforce CRM Online CRM Tools Introduction
    • 11.18.4 Yetiforce CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.18.5 Yetiforce CRM Recent Developments
  • 11.19 SutiCRM
    • 11.19.1 SutiCRM Company Details
    • 11.19.2 SutiCRM Business Overview
    • 11.19.3 SutiCRM Online CRM Tools Introduction
    • 11.19.4 SutiCRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.19.5 SutiCRM Recent Developments
  • 11.20 InStream
    • 11.20.1 InStream Company Details
    • 11.20.2 InStream Business Overview
    • 11.20.3 InStream Online CRM Tools Introduction
    • 11.20.4 InStream Revenue in Online CRM Tools Business (2017-2022)
    • 11.20.5 InStream Recent Developments
  • 11.21 Vtiger CRM
    • 11.21.1 Vtiger CRM Company Details
    • 11.21.2 Vtiger CRM Business Overview
    • 11.21.3 Vtiger CRM Online CRM Tools Introduction
    • 11.21.4 Vtiger CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.21.5 Vtiger CRM Recent Developments
  • 11.22 Bitrix24
    • 11.22.1 Bitrix24 Company Details
    • 11.22.2 Bitrix24 Business Overview
    • 11.22.3 Bitrix24 Online CRM Tools Introduction
    • 11.22.4 Bitrix24 Revenue in Online CRM Tools Business (2017-2022)
    • 11.22.5 Bitrix24 Recent Developments
  • 11.23 SeoToaster CRM
    • 11.23.1 SeoToaster CRM Company Details
    • 11.23.2 SeoToaster CRM Business Overview
    • 11.23.3 SeoToaster CRM Online CRM Tools Introduction
    • 11.23.4 SeoToaster CRM Revenue in Online CRM Tools Business (2017-2022)
    • 11.23.5 SeoToaster CRM Recent Developments
  • 11.24 Breezz
    • 11.24.1 Breezz Company Details
    • 11.24.2 Breezz Business Overview
    • 11.24.3 Breezz Online CRM Tools Introduction
    • 11.24.4 Breezz Revenue in Online CRM Tools Business (2017-2022)
    • 11.24.5 Breezz Recent Developments
  • 11.25 RepairShopr
    • 11.25.1 RepairShopr Company Details
    • 11.25.2 RepairShopr Business Overview
    • 11.25.3 RepairShopr Online CRM Tools Introduction
    • 11.25.4 RepairShopr Revenue in Online CRM Tools Business (2017-2022)
    • 11.25.5 RepairShopr Recent Developments
  • 11.26 Yonyx
    • 11.26.1 Yonyx Company Details
    • 11.26.2 Yonyx Business Overview
    • 11.26.3 Yonyx Online CRM Tools Introduction
    • 11.26.4 Yonyx Revenue in Online CRM Tools Business (2017-2022)
    • 11.26.5 Yonyx Recent Developments
  • 11.27 Wakeupsales
    • 11.27.1 Wakeupsales Company Details
    • 11.27.2 Wakeupsales Business Overview
    • 11.27.3 Wakeupsales Online CRM Tools Introduction
    • 11.27.4 Wakeupsales Revenue in Online CRM Tools Business (2017-2022)
    • 11.27.5 Wakeupsales Recent Developments

12 Analyst's Viewpoints/Conclusions

13 Appendix

  • 13.1 Research Methodology
    • 13.1.1 Methodology/Research Approach
    • 13.1.2 Data Source
  • 13.2 Author Details
  • 13.3 Disclaimer
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