Faced with changing customer behaviour and expectations, and ever-increasing cost pressures, banks are undertaking wholesale reviews of branch strategy and transforming their branches, making radical changes to the format, technology and staffing model of the branch.
The teller assist unit (TAU) is viewed by many as a vital enabler of branch transformation, with significant potential for greater deployment as financial institutions conduct such branch transformation programmes. At the same time, an increasing range of alternative technological solutions, including assisted self-service terminals and video tellers, are becoming increasingly popular.
The study examines what technologies banks plan to utilise to transform their branches and the role of the people within
- Saudi Arabia
- South Africa
- United Kingdom
- New Zealand
Table of Contents
- 1.Market overview
- 2.Branch strategy - branches and teller positions, branch transformation initiatives, omnichannel integration and customer experience
- 3.Current TAU market - market size and growth, main deployers, functionality and hardware features, service and maintenance, customer acceptance, terminal usage, connectivity
- 4.Manufacturers - market shares and vendor selection criteria
- 5.Assisted self-service and other branch technology
- 6.TAU market drivers and inhibitors
- 7.TAU market forecasts - forecast TAU installed base and shipments, future TAU market requirements, future levels of branches and teller positions, future of alternative branch technology
- 8.Deployer profiles