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세계의 고객 서비스 분야 생성형 AI 시장 보고서(2024년)

Generative AI In Customer Services Global Market Report 2024

발행일: | 리서치사: The Business Research Company | 페이지 정보: 영문 175 Pages | 배송안내 : 2-10일 (영업일 기준)

    
    
    


■ Add-on 가능: 고객의 요청에 따라 일정한 범위 내에서 Customization이 가능합니다. 자세한 사항은 문의해 주시기 바랍니다.
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고객 서비스 분야 생성형 AI 시장 규모는 향후 수년간 비약적인 성장이 예상됩니다. 2028년에는 연간 평균 성장률(CAGR) 28.0%로 전망되며, 13억 8,000만 달러로 성장할 것으로 예상됩니다. 예측 기간 동안 예상되는 성장은 IoT 장치의 통합, 다국어 기능의 확대, 윤리적 AI의 중시, 증강현실(AR)의 통합, 감정적 지능에 대한 관심과 연관될 수 있습니다. 향후 예상되는 주요 동향으로는 AI를 활용한 추천의 보급, AI를 활용한 가상 어시스턴트의 대두, 감정적 참여의 중시의 높아짐, 소셜 미디어 플랫폼과의 통합, AI를 활용한 감정 분석 툴의 채용 등이 있습니다.

여행 및 호스피탈리티 업계에서는 고객서비스에서 AI의 통합이 진행되고 있어 고객서비스에 있어서의 생성형 AI의 개발이 촉진될 것으로 예상됩니다. 여행, 관광, 숙박, 식사, 엔터테인먼트 및 레크리에이션 서비스를 포함한 이 업계는 개인화되고 효율적이며 확장 가능한 솔루션을 제공하여 고객 경험을 향상시키는 AI 용도에서 큰 혜택을 누리며 여행 관련 사업의 성장을 가속합니다. 예를 들어 미국 상무부의 2021년 하이라이트 데이터에 따르면 미국의 해외여행 및 관광 도착자 수는 2020년 1,920만명에서 2021년에는 2,210만명으로 증가한 것으로 나타났습니다. 따라서 여행 및 접객 부문에서 고객 서비스에서 AI 활용이 증가하는 것은 고객 서비스에 있어서 생성형 AI 시장 확대의 중요한 촉진요인이 되었습니다.

고객 서비스 분야 생성형 AI 시장의 선두 기업은 고객과의 상호작용을 변화시키고 서비스 업무를 간소화하기 위한 선구적인 자동화 기술에 주력하고 있습니다. 이러한 혁신은 맞춤형 응답을 자동으로 생성하고, 예측 분석을 활용하고, 지능적인 의사 결정 프로세스를 촉진함으로써 대응력 강화, 개인화, 업무 효율화를 촉진합니다. 예를 들어 미국에 기반을 둔 고객 서비스 자동화 기업인 에이다는 2023년 4월 메시징 및 음성을 포함한 다양한 채널을 통해 개인화된 직관적인 상호작용을 제공하여 고객 경험을 개선하도록 설계되었습니다. 생성형 AI 주도의 고객 서비스 스위트를 발표했습니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향 및 전략

제4장 거시경제 시나리오

  • 고인플레이션이 시장에 미치는 영향
  • 우크라이나와 러시아 전쟁이 시장에 미치는 영향
  • COVID-19에 의한 시장에 대한 영향

제5장 세계 시장 규모 및 성장

  • 세계의 고객 서비스 분야 생성형 AI 시장 : 촉진요인 및 억제요인
    • 시장 성장 촉진요인
    • 시장 성장 억제요인
  • 세계의 고객 서비스 분야 생성형 AI 시장 실적 : 규모 및 성장(2018-2023년)
  • 세계의 고객 서비스 분야 생성형 AI 시장 예측 : 규모 및 성장(2023-2028년, 2033년)

제6장 시장 세분화

  • 세계의 고객 서비스 분야 생성형 AI 시장 : 전개별 : 실적 및 예측(2018-2023년, 2023-2028년, 2033년)
  • 클라우드 기반
  • 온프레미스
  • 하이브리드
  • 세계의 고객 서비스 분야 생성형 AI 시장 : 용도별 : 실적 및 예측(2018-2023년, 2023-2028년, 2033년)
  • 채팅봇
  • 가상 어시스턴트
  • 개인화된 추천
  • 감정 분석
  • 기타
  • 세계의 고객 서비스 분야 생성형 AI 시장 : 업계별 : 실적 및 예측(2018-2023년, 2023-2028년, 2033년)
  • 소매
  • 은행, 금융서비스 및 보험(BFSI)
  • 정보기술(IT) 및 통신
  • 여행 및 접객
  • 의료
  • 기타

제7장 지역별 및 국가별 분석

  • 세계의 고객 서비스 분야 생성형 AI 시장 : 지역별 : 실적 및 예측(2018-2023년, 2023-2028년, 2033년)
  • 세계의 고객 서비스 분야 생성형 AI 시장 : 국가별 : 실적 및 예측(2018-2023년, 2023-2028년, 2033년)

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도 및 기업 프로파일

  • 고객 서비스 분야 생성형 AI 시장 : 경쟁 구도
  • 고객 서비스 분야 생성형 AI 시장 : 기업 프로파일
    • Amazon.com Inc.
    • Alphabet Inc.
    • Microsoft Corporation
    • International Business Machines Corporation
    • Oracle Corporation

제31장 기타 주요 기업 및 혁신 기업

  • SAP SE
  • salesforce.com inc.
  • Twilio Inc.
  • Nuance Communications Inc.
  • Zendesk Inc.
  • Verint Systems Inc.
  • LivePerson Inc.
  • Intercom Inc.
  • Adastra Corporation
  • Boost.ai AS
  • Haptik Inc.
  • Helpshift Inc.
  • Rasa Technologies Inc.
  • Cognigy Inc.
  • DigitalGenius Corporation

제32장 경쟁 벤치마킹

제33장 경쟁 대시보드

제34장 주요 인수합병(M&A)

제35장 미래의 전망 및 잠재적인 분석

제36장 부록

AJY 24.06.05

Generative AI in customer services involves artificial intelligence technologies designed to autonomously produce responses that closely mimic human interaction in addressing customer inquiries or problems. These systems leverage natural language processing and machine learning to comprehend inquiries and generate responses that are both relevant and contextually appropriate, thereby improving the efficiency and scalability of customer service functions.

The primary forms of generative AI utilized in customer services include cloud-based, on-premise, and hybrid models. Cloud-based generative AI operates on servers hosted remotely, using AI algorithms to autonomously generate responses, recommendations, or solutions to customer inquiries, thereby streamlining support operations and enhancing customer satisfaction. This technology is applied across various functionalities such as chatbots, virtual assistants, personalized recommendations, and sentiment analysis. It serves multiple sectors, including banking, financial services, and insurance (BFSI), information technology (IT) and telecommunications, travel and hospitality, healthcare, among others.

The generative AI in customer services research report is one of a series of new reports from The Business Research Company that provides generative AI in customer services market statistics, including the generative AI in customer services industry's global market size, regional shares, competitors with a generative AI in customer services market share, detailed generative AI in customer services market segments, market trends and opportunities, and any further data you may need to thrive in the generative AI in customer services industry. This generative AI in customer services market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The generative AI in customer services market size has grown exponentially in recent years. It will grow from $0.40 billion in 2023 to $0.51 billion in 2024 at a compound annual growth rate (CAGR) of 27.5%. The growth observed in the historic period can be credited to the emergence of chatbots, advancements in natural language processing technology, an increase in the volume of customer data, and a heightened focus on enhancing customer experience.

The generative AI in customer services market size is expected to see exponential growth in the next few years. It will grow to $1.38 billion in 2028 at a compound annual growth rate (CAGR) of 28.0%. The anticipated growth during the forecast period can be linked to the integration of IoT devices, expansion of multilingual capabilities, emphasis on ethical AI, the integration of augmented reality (AR), and a focus on emotional intelligence. Key trends expected in the upcoming period include the proliferation of AI-powered recommendations, the rise of AI-powered virtual assistants, an increased focus on emotional engagement, integration with social media platforms, and the adoption of AI-powered sentiment analysis tools.

The growing integration of AI in customer services within the travel and hospitality industry is anticipated to boost the development of generative AI in the customer services sector. This industry, which includes travel, tourism, accommodations, dining, entertainment, and recreation services, benefits significantly from AI applications that offer personalized, efficient, and scalable solutions to enhance the customer experience, thereby promoting growth for travel-related businesses. For example, data from the US Department of Commerce 2021 Highlights revealed that international travel and tourism arrivals in the United States increased to 22.1 million in 2021, up from 19.2 million in 2020. Thus, the increasing use of AI in customer services within the travel and hospitality sector is a key driver for the expansion of the generative AI in the customer services market.

Leading enterprises in the generative AI customer services market are focusing on pioneering automation technologies to transform customer interactions and streamline service operations. These innovations promote enhanced responsiveness, personalization, and operational efficiency by automatically generating tailored responses, utilizing predictive analytics, and facilitating intelligent decision-making processes. For example, in April 2023, Ada, a customer service automation company based in the US, introduced a generative AI-driven customer service suite designed to improve customer experiences by providing personalized and intuitive interactions through various channels, including messaging and voice.

In June 2023, Ramp, a finance automation platform provider in the US, acquired Cohere.io, an AI-powered customer support platform company, for an undisclosed sum. This acquisition aims to bolster Ramp's automation capabilities, particularly by leveraging large language models to automate a substantial volume of customer support ticket responses, enhancing overall service efficiency.

Major companies operating in the generative ai in customer services market are Amazon.com Inc., Alphabet Inc., Microsoft Corporation, International Business Machines Corporation, Oracle Corporation, SAP SE, salesforce.com inc., Twilio Inc., Nuance Communications Inc., Zendesk Inc., Verint Systems Inc., LivePerson Inc., Intercom Inc., Adastra Corporation, Boost.ai AS, Haptik Inc., Helpshift Inc., Rasa Technologies Inc., Cognigy Inc., DigitalGenius Corporation, SmartAction LLC, Solvvy Inc., ObserveAI Inc., Pypestream Inc., Inbenta Technologies Inc.

North America was the largest region in the generative AI in customer services market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the generative ai in customer services market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the generative ai in customer services market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The generative AI in customer services market consists of revenues earned by entities by providing services such as automated responses, personalized recommendations, language translation, sentiment analysis, content generation, and fraud detection. The market value includes the value of related goods sold by the service provider or included within the service offering. The generative AI in customer services market also includes sales of personalization platforms, predictive analytics tools, sales enablement software, sentiment analysis tools, and dynamic pricing solutions. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Generative AI In Customer Services Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on generative AI in customer services market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for generative AI in customer services ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The generative AI in customer services market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Deployment: Cloud Based; On Premise; Hybrid
  • 2) By Application: Chatbot; Virtual Assistants; Personalized Recommendations; Sentiment Analysis; Other Applications
  • 3) By Industry: Retail; Banking Financial Services And Insurance (BFSI); Information Technology (IT) And Telecommunications; Travel And Hospitality; Healthcare; Other Industries
  • Companies Mentioned: Amazon.com Inc.; Alphabet Inc.; Microsoft Corporation; International Business Machines Corporation; Oracle Corporation
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Generative AI In Customer Services Market Characteristics

3. Generative AI In Customer Services Market Trends And Strategies

4. Generative AI In Customer Services Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global Generative AI In Customer Services Market Size and Growth

  • 5.1. Global Generative AI In Customer Services Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global Generative AI In Customer Services Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global Generative AI In Customer Services Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. Generative AI In Customer Services Market Segmentation

  • 6.1. Global Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud Based
  • On Premise
  • Hybrid
  • 6.2. Global Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Chatbot
  • Virtual Assistants
  • Personalized Recommendations
  • Sentiment Analysis
  • Other Applications
  • 6.3. Global Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Retail
  • Banking Financial Services And Insurance (BFSI)
  • Information Technology (IT) And Telecommunications
  • Travel And Hospitality
  • Healthcare
  • Other Industries

7. Generative AI In Customer Services Market Regional And Country Analysis

  • 7.1. Global Generative AI In Customer Services Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global Generative AI In Customer Services Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific Generative AI In Customer Services Market

  • 8.1. Asia-Pacific Generative AI In Customer Services Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China Generative AI In Customer Services Market

  • 9.1. China Generative AI In Customer Services Market Overview
  • 9.2. China Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India Generative AI In Customer Services Market

  • 10.1. India Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan Generative AI In Customer Services Market

  • 11.1. Japan Generative AI In Customer Services Market Overview
  • 11.2. Japan Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia Generative AI In Customer Services Market

  • 12.1. Australia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia Generative AI In Customer Services Market

  • 13.1. Indonesia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea Generative AI In Customer Services Market

  • 14.1. South Korea Generative AI In Customer Services Market Overview
  • 14.2. South Korea Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe Generative AI In Customer Services Market

  • 15.1. Western Europe Generative AI In Customer Services Market Overview
  • 15.2. Western Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK Generative AI In Customer Services Market

  • 16.1. UK Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany Generative AI In Customer Services Market

  • 17.1. Germany Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France Generative AI In Customer Services Market

  • 18.1. France Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy Generative AI In Customer Services Market

  • 19.1. Italy Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain Generative AI In Customer Services Market

  • 20.1. Spain Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe Generative AI In Customer Services Market

  • 21.1. Eastern Europe Generative AI In Customer Services Market Overview
  • 21.2. Eastern Europe Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia Generative AI In Customer Services Market

  • 22.1. Russia Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America Generative AI In Customer Services Market

  • 23.1. North America Generative AI In Customer Services Market Overview
  • 23.2. North America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA Generative AI In Customer Services Market

  • 24.1. USA Generative AI In Customer Services Market Overview
  • 24.2. USA Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada Generative AI In Customer Services Market

  • 25.1. Canada Generative AI In Customer Services Market Overview
  • 25.2. Canada Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America Generative AI In Customer Services Market

  • 26.1. South America Generative AI In Customer Services Market Overview
  • 26.2. South America Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil Generative AI In Customer Services Market

  • 27.1. Brazil Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East Generative AI In Customer Services Market

  • 28.1. Middle East Generative AI In Customer Services Market Overview
  • 28.2. Middle East Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa Generative AI In Customer Services Market

  • 29.1. Africa Generative AI In Customer Services Market Overview
  • 29.2. Africa Generative AI In Customer Services Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa Generative AI In Customer Services Market, Segmentation By Application, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa Generative AI In Customer Services Market, Segmentation By Industry, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. Generative AI In Customer Services Market Competitive Landscape And Company Profiles

  • 30.1. Generative AI In Customer Services Market Competitive Landscape
  • 30.2. Generative AI In Customer Services Market Company Profiles
    • 30.2.1. Amazon.com Inc.
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. Alphabet Inc.
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Microsoft Corporation
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. International Business Machines Corporation
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. Oracle Corporation
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. Generative AI In Customer Services Market Other Major And Innovative Companies

  • 31.1. SAP SE
  • 31.2. salesforce.com inc.
  • 31.3. Twilio Inc.
  • 31.4. Nuance Communications Inc.
  • 31.5. Zendesk Inc.
  • 31.6. Verint Systems Inc.
  • 31.7. LivePerson Inc.
  • 31.8. Intercom Inc.
  • 31.9. Adastra Corporation
  • 31.10. Boost.ai AS
  • 31.11. Haptik Inc.
  • 31.12. Helpshift Inc.
  • 31.13. Rasa Technologies Inc.
  • 31.14. Cognigy Inc.
  • 31.15. DigitalGenius Corporation

32. Global Generative AI In Customer Services Market Competitive Benchmarking

33. Global Generative AI In Customer Services Market Competitive Dashboard

34. Key Mergers And Acquisitions In The Generative AI In Customer Services Market

35. Generative AI In Customer Services Market Future Outlook and Potential Analysis

  • 35.1 Generative AI In Customer Services Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 Generative AI In Customer Services Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 Generative AI In Customer Services Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer
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