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세계의 클라우드 ITSM(IT 서비스 관리) 시장 : 예측과 기회(2025년)

Global Cloud ITSM Market By Component, By Vertical, By Organization Size, By Region, Competition, Forecast & Opportunities, 2025

리서치사 TechSci Research
발행일 2020년 05월 상품 코드 935728
페이지 정보 영문 113 Pages
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세계의 클라우드 ITSM(IT 서비스 관리) 시장 : 예측과 기회(2025년) Global Cloud ITSM Market By Component, By Vertical, By Organization Size, By Region, Competition, Forecast & Opportunities, 2025
발행일 : 2020년 05월 페이지 정보 : 영문 113 Pages

본 상품은 영문 자료로 한글과 영문목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문목차를 참고해주시기 바랍니다.

세계의 클라우드 ITSM(IT 서비스 관리) 시장에 대해 조사 분석했으며, 시장 규모·점유율·예측, 부문별 분석, 경쟁 분석, 시장 동향 변화, 새로운 기회에 대한 체계적인 정보를 제공합니다.

목차

제1장 제품 개요

제2장 조사 방법

제3장 세계의 클라우드 ITSM 시장에 대한 COVID-19의 영향

제4장 주요 요약

제5장 고객의 소리

제6장 세계의 클라우드 ITSM 시장 전망

  • 시장 규모와 예측
    • 금액별
  • 시장 점유율과 예측
    • 컴포넌트별(솔루션, 서비스)
    • 업종별(BFSI, 정부·공공부문, 헬스케어·생명과학, 통신, IT·IT 대응, 제조, 소매·소비재, 기타)
    • 조직 규모별(중소기업, 대기업)
    • 지역별
    • 기업별

제7장 북미의 클라우드 ITSM 시장 전망

  • 시장 규모와 예측
  • 시장 점유율과 예측
  • 북미 : 국가별 분석

제8장 유럽의 클라우드 ITSM 시장 전망

  • 시장 규모와 예측
  • 시장 점유율과 예측
  • 유럽 : 국가별 분석

제9장 아시아태평양의 클라우드 ITSM 시장 전망

  • 시장 규모와 예측
  • 시장 점유율과 예측
  • 아시아태평양 : 국가별 분석

제10장 중동 및 아프리카의 클라우드 ITSM 시장 전망

  • 시장 규모와 예측
  • 시장 점유율과 예측
  • 중동 및 아프리카 : 국가별 분석

제11장 남미의 클라우드 ITSM 시장 전망

  • 시장 규모와 예측
  • 시장 점유율과 예측
  • 남미 : 국가별 분석

제12장 시장 역학

  • 성장 촉진요인
  • 과제

제13장 시장 동향과 전개

제14장 가격 분석

제15장 경쟁 상황

제16장 전략적 제안

제17장 출판사와 면책사항

KSM 20.06.03

Global cloud ITSM market is expected to witness significant growth during the forecast period. The key factor responsible for driving the market growth is enhanced implementation of cloud-based technologies as it is helping the organisations to save certain percentage of annual operating costs. Additionally, rise in demand among the end users is further anticipated to boost the growth of cloud ITSM market worldwide. Moreover, continuous improvement in technology is further expected to bolster the market growth through 2025.

The global cloud ITSM market is segmented based on component, vertical, organization size, region and company. Based on component, the market can be segmented into solutions and services. Out of which, the services segment dominated the market in terms of largest market share until 2019 and is further anticipated to be the fastest-growing segment of the cloud ITSM market during the forecast years as well. The service segment is further categorized into managed services and professional services. Out of which, the managed services segment is forecast to register highest growth during the next five years. This growth can be accredited to technical skills it offers, that are needed to maintain as well as update all the software in the cloud ITSM ecosystem. Along with that, these services provide end-users with software, which are configured to their needs to help at each step of software usage, which is further boosting the growth of the segment across the globe. In addition to this, all pre and post-deployment queries and requirements of the clients are addressed under managed services.

Major players operating in the global cloud ITSM market include ServiceNow, BMC Software, Cherwell Software, CA Technologies, HPE, IBM, Axios Systems, Ivanti, Citrix Systems, Hornbill, Microsoft, EasyVista, Micro Focus, Atlassian, Alemba, SysAid, Freshworks, LogMein, ManageEngine, Efecte, etc. The companies operating in cloud ITSM market across the globe are focussing more towards the expanding their share in the market. For instance, these key players are making organic strategies such as expansions, mergers and acquisitions, among others in order to make the industry highly competitive.

Years considered for this report:

Historical Years: 2015-2018

Base Year: 2019

Estimated Year: 2020

Forecast Period: 2021-2025

Objective of the Study:

  • To analyse and forecast the market size of global cloud ITSM market.
  • To classify and forecast global cloud ITSM market based on component, vertical, organization size, company and regional distribution.
  • To identify drivers and challenges for global cloud ITSM market.
  • To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global cloud ITSM market.
  • To conduct pricing analysis for global cloud ITSM market.
  • To identify and analyse the profile of leading players operating in global cloud ITSM market.

TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research. TechSci Research analyzed the new services and presence of all major players across the globe.

TechSci Research calculated the market size of global cloud ITSM market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.

Key Target Audience:

  • Cloud ITSM service providers, vendors and other stakeholders
  • Government bodies such as regulating authorities and policy makers
  • Organizations, forums and alliances related to cloud ITSM
  • Market research and consulting firms

The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.

Report Scope:

In this report, global cloud ITSM market has been segmented into following categories, in addition to the industry trends which have also been detailed below:

  • Market, By Component:

Solutions

  • Service Portfolio Management
  • Configuration and Change Management
  • Service Desk Software
  • Operations and Performance Management
  • Dashboard Reporting and Analytics Services

Service

  • Managed Services
  • Professional Services
  • Market, By Vertical:

BFSI

Government and Public Sector

Healthcare and Life Sciences

Telecommunications

It and Ites

Manufacturing

Retail and Consumer Goods

Others

  • Market, By Organization Size:

Small & Medium Business Enterprises

Large Enterprises

  • Market, By Region:

North America

  • United States
  • Mexico
  • Canada

Europe

  • Germany
  • France
  • United Kingdom
  • Italy
  • Spain

Asia-Pacific

  • China
  • India
  • Japan
  • South Korea
  • Australia

Middle East and Africa

  • South Africa
  • Saudi Arabia
  • UAE

South America

  • Brazil
  • Argentina
  • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in global cloud ITSM market.

Available Customizations:

With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

2. Research Methodology

3. Impact of COVID-19 on Global Cloud ITSM Market

4. Executive Summary

5. Voice of Customer

6. Global Cloud ITSM Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Component (Solutions and Services)
      • 6.2.1.1. By Solution (Service Portfolio Management, Configuration and Change Management, Service Desk Software, Operations and Performance Management, Dashboard Reporting and Analytics)
      • 6.2.1.2. By Service (Managed Services and Professional Services)
    • 6.2.2. By Vertical (BFSI, Government and Public Sector, Healthcare and Life Sciences, Telecommunications, It and Ites, Manufacturing, Retail and Consumer Goods, Others)
    • 6.2.3. By Organization Size (Small & Medium Business Enterprises and Large Enterprises)
    • 6.2.4. By Region
    • 6.2.5. By Company

7. North America Cloud ITSM Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Component
    • 7.2.2. By Vertical
    • 7.2.3. By Organization Size
    • 7.2.4. By Country (United States; Canada; Mexico and Rest of North America)
  • 7.3. North America: Country Analysis
    • 7.3.1. United States Cloud ITSM Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Component
        • 7.3.1.2.2. By Vertical
        • 7.3.1.2.3. By Organization Size
    • 7.3.2. Canada Cloud ITSM Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Component
        • 7.3.2.2.2. By Vertical
        • 7.3.2.2.3. By Organization Size
    • 7.3.3. Mexico Cloud ITSM Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Component
        • 7.3.3.2.2. By Vertical
        • 7.3.3.2.3. By Organization Size

8. Europe Cloud ITSM Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Component
    • 8.2.2. By Vertical
    • 8.2.3. By Organization Size
    • 8.2.4. By Organization Size
    • 8.2.5. By Country (France; Germany; UK; Italy; Spain and Rest of Europe)
  • 8.3. Europe: Country Analysis
    • 8.3.1. France Cloud ITSM Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Component
        • 8.3.1.2.2. By Vertical
        • 8.3.1.2.3. By Organization Size
    • 8.3.2. Germany Cloud ITSM Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Component
        • 8.3.2.2.2. By Vertical
        • 8.3.2.2.3. By Organization Size
    • 8.3.3. United Kingdom Cloud ITSM Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Component
        • 8.3.3.2.2. By Vertical
        • 8.3.3.2.3. By Organization Size
    • 8.3.4. Italy Cloud ITSM Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Component
        • 8.3.4.2.2. By Vertical
        • 8.3.4.2.3. By Organization Size
    • 8.3.5. Spain Cloud ITSM Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Component
        • 8.3.5.2.2. By Vertical
        • 8.3.5.2.3. By Organization Size

9. Asia-Pacific Cloud ITSM Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Component
    • 9.2.2. By Vertical
    • 9.2.3. By End Use
    • 9.2.4. By Organization Size
    • 9.2.5. By Country (China; India; Japan; South Korea; Australia; and Rest of Asia Pacific)
  • 9.3. Asia-Pacific: Country Analysis
    • 9.3.1. South Korea Cloud ITSM Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Component
        • 9.3.1.2.2. By Vertical
        • 9.3.1.2.3. By Organization Size
    • 9.3.2. China Cloud ITSM Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Component
        • 9.3.2.2.2. By Vertical
        • 9.3.2.2.3. By Organization Size
    • 9.3.3. Japan Cloud ITSM Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Component
        • 9.3.3.2.2. By Vertical
        • 9.3.3.2.3. By Organization Size
    • 9.3.4. India Cloud ITSM Market Outlook
      • 9.3.4.1. Market Size & Forecast
        • 9.3.4.1.1. By Value
      • 9.3.4.2. Market Share & Forecast
        • 9.3.4.2.1. By Component
        • 9.3.4.2.2. By Vertical
        • 9.3.4.2.3. By Organization Size
    • 9.3.5. Australia Cloud ITSM Market Outlook
      • 9.3.5.1. Market Size & Forecast
        • 9.3.5.1.1. By Value
      • 9.3.5.2. Market Share & Forecast
        • 9.3.5.2.1. By Component
        • 9.3.5.2.2. By Vertical
        • 9.3.5.2.3. By Organization Size

10. Middle East and Africa Printing Ink Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Component
    • 10.2.2. By Vertical
    • 10.2.3. By Organization Size
    • 10.2.4. By Organization Size
    • 10.2.5. By Country (UAE; Saudi Arabia; South Africa and Rest of Middle East & Africa)
  • 10.3. MEA: Country Analysis
    • 10.3.1. South Africa Cloud ITSM Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Component
        • 10.3.1.2.2. By Vertical
        • 10.3.1.2.3. By Organization Size
    • 10.3.2. Saudi Arabia Cloud ITSM Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Component
        • 10.3.2.2.2. By Vertical
        • 10.3.2.2.3. By Organization Size
    • 10.3.3. UAE Cloud ITSM Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Component
        • 10.3.3.2.2. By Vertical
        • 10.3.3.2.3. By Organization Size

11. South America Cloud ITSM Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Component
    • 11.2.2. By Vertical
    • 11.2.3. By Organization Size
    • 11.2.4. By Organization Size
    • 11.2.5. By Country (Brazil; Argentina; Colombia; and Rest of South America)
  • 11.3. South America: Country Analysis
    • 11.3.1. Brazil Cloud ITSM Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Component
        • 11.3.1.2.2. By Vertical
        • 11.3.1.2.3. By Organization Size
    • 11.3.2. Argentina Cloud ITSM Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Component
        • 11.3.2.2.2. By Vertical
        • 11.3.2.2.3. By Organization Size
    • 11.3.3. Colombia Cloud ITSM Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Component
        • 11.3.3.2.2. By Vertical
        • 11.3.3.2.3. By Organization Size

12. Market Dynamics

  • 12.1. Drivers
  • 12.2. Challenges

13. Market Trends & Developments

14. Prising Analysis

15. Competitive Landscape

  • 15.1. Competition Outlook
  • 15.2. Company Profiles
    • 15.2.1. ServiceNow
    • 15.2.2. BMC Software
    • 15.2.3. Cherwell Software
    • 15.2.4. CA Technologies
    • 15.2.5. HPE
    • 15.2.6. IBM
    • 15.2.7. Axios Systems
    • 15.2.8. Ivanti
    • 15.2.9. Citrix Systems
    • 15.2.10. Hornbill
    • 15.2.11. Microsoft
    • 15.2.12. EasyVista
    • 15.2.13. Micro Focus
    • 15.2.14. Atlassian
    • 15.2.15. Alemba
    • 15.2.16. SysAid
    • 15.2.17. Freshworks
    • 15.2.18. LogMein
    • 15.2.19. ManageEngine
    • 15.2.20. Efecte

16. Strategic Recommendations

17. About Us and Disclaimer

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