환자 경험 기술 시장 : 구성요소별, 시설 유형별 - 세계 전망(2025-2030년)

The Patient Experience Technology Market was valued at USD 24.52 billion in 2023, expected to reach USD 27.72 billion in 2024, and is projected to grow at a CAGR of 13.52%, to USD 59.58 billion by 2030.

Patient Experience Technology (PET) includes a wide range of tools and systems designed to enhance how patients interact with healthcare services, focusing on increasing efficiency, accessibility, and satisfaction. The necessity of PET arises from the growing emphasis on patient-centric care, escalating demand for seamless healthcare services, and advancements in digital health tools. Applications extend to online appointment scheduling, telemedicine, electronic health records (EHRs), patient portals, and wearable technology, primarily serving healthcare providers, hospitals, clinics, and wellness centers aiming to improve patient engagement and outcomes.

The market is largely driven by the increasing adoption of mobile health technology, expansion of telehealth services, and regulatory incentives for healthcare IT integration. Key growth influencers include burgeoning digital literacy, expanding internet and smartphone penetration, and the need for cost-efficient healthcare delivery. The COVID-19 pandemic has accelerated adoption rates, highlighting the potential for remote patient monitoring solutions. Despite its potential, limitations include significant upfront costs, concerns over data privacy and security, and resistance from traditional segments within the healthcare industry accustomed to legacy systems. High customization needs and interoperability challenges also inhibit seamless integration into existing workflows.

Opportunities emerge from developments in AI-driven analytics to personalize care plans, blockchain technology for secure patient data exchanges, and augmented reality for enhanced patient education. Recommendations for market players include investing in these technologies, fostering partnerships for integrated care solutions, and focusing on user-centered design to mitigate usability challenges. Innovation areas like AI, IoT in healthcare, and virtual care platforms offer fertile grounds for research and development, with potential benefits including predictive analytics for preventive care. The market is notably competitive and dynamic, shaped by advancements in technology and evolving patient expectations, suggesting ongoing opportunities for businesses willing to innovate and adapt to a tech-enabled healthcare landscape.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Patient Experience Technology Market

The Patient Experience Technology Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Ongoing investments to improve healthcare infrastructure for high-quality treatment
  • Government initiatives for the adoption of HCIT solutions for facilitating patient-centric care
  • Increasing advantage of patient rounding solutions
• Market Restraints
  • High investments and a lack of skilled professionals
• Market Opportunities
  • Rising technological advancements and new launches in the patient experience technologies
  • Innovations in patient engagement technologies for enhancing the benefits of patient experience technologies
• Market Challenges
  • Concerns regarding data security and privacy issues

Porter's Five Forces: A Strategic Tool for Navigating the Patient Experience Technology Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Patient Experience Technology Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Patient Experience Technology Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Patient Experience Technology Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Patient Experience Technology Market

A detailed market share analysis in the Patient Experience Technology Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Patient Experience Technology Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Patient Experience Technology Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Patient Experience Technology Market

A strategic analysis of the Patient Experience Technology Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Patient Experience Technology Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Cerner Corporation, Change Healthcare INC., CipherHealth Inc., Huron Consulting Group Inc., HybridChart, Inc., IQVIA Inc., Lincor, Inc., McKesson Corporation, Medstatix Inc., Orion Health LLC, Press Ganey Associates LLC, Q-Nomy Inc., Qualtrics LLC, and Vocera Communications, Inc..

Market Segmentation & Coverage

This research report categorizes the Patient Experience Technology Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Component, market is studied across Digital Patient Engagement, Patient Contact Center Tracking, Patient Contact Centers, Patient Experience Survey, Patient Live Chat Engagement, Patient Relationship Management, and Patient Rounding.
• Based on Facility Type, market is studied across Acute Care Facility and Post Acute Care Facility. The Acute Care Facility is further studied across Academic Medical Center, Acute Hospitals, Ambulatory Surgery Center, Children's Hospitals, and Military Treatment Facility. The Post Acute Care Facility is further studied across Long Term Acute Facility and Skilled Nursing Facility.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Ongoing investments to improve healthcare infrastructure for high-quality treatment
    • 5.1.1.2. Government initiatives for the adoption of HCIT solutions for facilitating patient-centric care
    • 5.1.1.3. Increasing advantage of patient rounding solutions
  • 5.1.2. Restraints
    • 5.1.2.1. High investments and a lack of skilled professionals
  • 5.1.3. Opportunities
    • 5.1.3.1. Rising technological advancements and new launches in the patient experience technologies
    • 5.1.3.2. Innovations in patient engagement technologies for enhancing the benefits of patient experience technologies
  • 5.1.4. Challenges
    • 5.1.4.1. Concerns regarding data security and privacy issues
• 5.2. Market Segmentation Analysis
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Patient Experience Technology Market, by Component

• 6.1. Introduction
• 6.2. Digital Patient Engagement
• 6.3. Patient Contact Center Tracking
• 6.4. Patient Contact Centers
• 6.5. Patient Experience Survey
• 6.6. Patient Live Chat Engagement
• 6.7. Patient Relationship Management
• 6.8. Patient Rounding

7. Patient Experience Technology Market, by Facility Type

• 7.1. Introduction
• 7.2. Acute Care Facility
  • 7.2.1. Academic Medical Center
  • 7.2.2. Acute Hospitals
  • 7.2.3. Ambulatory Surgery Center
  • 7.2.4. Children's Hospitals
  • 7.2.5. Military Treatment Facility
• 7.3. Post Acute Care Facility
  • 7.3.1. Long Term Acute Facility
  • 7.3.2. Skilled Nursing Facility

8. Americas Patient Experience Technology Market

• 8.1. Introduction
• 8.2. Argentina
• 8.3. Brazil
• 8.4. Canada
• 8.5. Mexico
• 8.6. United States

9. Asia-Pacific Patient Experience Technology Market

• 9.1. Introduction
• 9.2. Australia
• 9.3. China
• 9.4. India
• 9.5. Indonesia
• 9.6. Japan
• 9.7. Malaysia
• 9.8. Philippines
• 9.9. Singapore
• 9.10. South Korea
• 9.11. Taiwan
• 9.12. Thailand
• 9.13. Vietnam

10. Europe, Middle East & Africa Patient Experience Technology Market

• 10.1. Introduction
• 10.2. Denmark
• 10.3. Egypt
• 10.4. Finland
• 10.5. France
• 10.6. Germany
• 10.7. Israel
• 10.8. Italy
• 10.9. Netherlands
• 10.10. Nigeria
• 10.11. Norway
• 10.12. Poland
• 10.13. Qatar
• 10.14. Russia
• 10.15. Saudi Arabia
• 10.16. South Africa
• 10.17. Spain
• 10.18. Sweden
• 10.19. Switzerland
• 10.20. Turkey
• 10.21. United Arab Emirates
• 10.22. United Kingdom

11. Competitive Landscape

• 11.1. Market Share Analysis, 2023
• 11.2. FPNV Positioning Matrix, 2023
• 11.3. Competitive Scenario Analysis
• 11.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. Accenture PLC
• 2. Cerner Corporation
• 3. Change Healthcare INC.
• 4. CipherHealth Inc.
• 5. Huron Consulting Group Inc.
• 6. HybridChart, Inc.
• 7. IQVIA Inc.
• 8. Lincor, Inc.
• 9. McKesson Corporation
• 10. Medstatix Inc.
• 11. Orion Health LLC
• 12. Press Ganey Associates LLC
• 13. Q-Nomy Inc.
• 14. Qualtrics LLC
• 15. Vocera Communications, Inc.