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ºÎÈï±â¿¡ ÀÖ´Â ÄÜÅÃÆ® ¼¾ÅÍ ¿Â¼î¾î ¾Æ¿ô¼Ò½Ì : Àü·« ºÐ¼® Profiting From Onshore Contact Center Outsourcing During the Recovery (Strategic Focus) |
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Pub Time : 2009/12 Published by : Datamonitor |
| ¼À¯·´ ÁÖ¿ä ±¹°¡ÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ¿Â¼î¾î ¾Æ¿ô¼Ò½Ì µ¿Çâ¿¡ ´ëÇØ Á¶»ç ºÐ¼®ÇÏ°í ºÒȲ Áß ¿Â¼î¾î ¾Æ¿ô¼Ò½ÌÀÇ ÀÌÁ¡, ¿Â¼î¾î Àü·«ÀÇ Àå±âÀû Àü¸Á, ¾Æ¿ô¼Ò½Ì º¥´õÀÇ ±¹³» ¼ºñ½º µô¸®¹ö¸® °úÁ¦ ¹× Á¦¾ð µîÀ» Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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¶óƾ ¾Æ¸Þ¸®Ä«ÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ¼ºñ½º ½ÃÀå : 2009³â Latin American Contact Center Outsourcing Services Market 2009 |
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Pub Time : 2009/11 Published by : Frost & Sullivan |
| ¶óƾ ¾Æ¸Þ¸®Ä«ÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ¼ºñ½º »ê¾÷ ºÐ¼® ¹× ½ÃÀå ¼ö¿ä¸¦ ¿¹ÃøÇÏ¿© ±¹³»¿Ü·Î Á¦°øµÇ´Â ¼ºñ½º¿¡ ´ëÇØ ±¤¹üÀ§ÇÏ°Ô Á¶»çÇÏ°í ¾Æ¸£ÇîÆ¼³ª, ºê¶óÁú, Ä«¸®ºêÇØ ±¹°¡ ¹× Áß¾Ó ¾Æ¸Þ¸®Ä«, Ä¥·¹, ÄÝ·Òºñ¾Æ, ¸ß½ÃÄÚ, Æä·ç µî ±¹°¡º° ½ÃÀå ºÐ¼®À» Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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´ë±Ô¸ð ´ÙÁß ¾ð¾î/ 2°³ ±¹¾î Äݼ¾ÅͤýÄÜÅÃÆ® ¼¾ÅÍÀÇ ÁÖ¿ä ¾Æ¿ô¼Ò½Ì º¥´õ : 2009³â 2009 Top Multilingual/Bilingual Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results |
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Pub Time : 2009/11 Published by : Orbys Black Book |
| ´ÙÁß ¾ð¾î/ 2°³ ±¹¾î Äݼ¾ÅͤýÄÜÅÃÆ® ¼¾ÅÍÀÇ ¾Æ¿ô¼Ò½Ì(CCO)À» µµÀÔÇϰí ÀÖ´Â ¼¼°è 455»ç¸¦ ´ë»óÀ¸·Î »ç¿ëÀÚ Á¶»ç¸¦ ½Ç½ÃÇϰí 170°Ç ÀÌ»óÀÇ °è¾à ³»¿ëÀ» ÁÖÁ¦·Î 18°³ ÁÖ¿ä ¾÷Àû ÁöÇ¥(KPI)¿¡ ±Ù°ÅÇÑ Æò°¡¸¦ Á¤¸®ÇÏ¿© °¡Àå Áß¿äÇÑ °í°´ ¸¸Á·µµ¸¦ ÃøÁ¤ÇÏ´Â KPI µîÀ» ÇÔ²² ÀüÇØµå¸³´Ï´Ù. |
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Äݼ¾ÅÍ ¹× ÄÜÅÃÆ® ¼¾ÅÍÀÇ ÁÖ¿ä ¾Æ¿ô¼Ò½Ì º¥´õ : ÀºÇà, ±ÝÀ¶ ¼ºñ½º, ½Å¿ëÄ«µå ¾÷°è : 2009³â 2009 Top Banking, Financial Services and Credit Card Call and Contact Center Outsourcing Vendors, Black Book Survey |
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Pub Time : 2009/11 Published by : Orbys Black Book |
| ÀºÇà, ±ÝÀ¶ ¼ºñ½º, ½Å¿ëÄ«µå ¾÷°èÀÇ Äݼ¾ÅͤýÄÜÅÃÆ® ¼¾ÅÍ¿¡¼ ¾Æ¿ô¼Ò½ÌÀ» µµÀÔÇϰí ÀÖ´Â ±â¾÷ 1300»çÀÇ »ç¿ëÀÚ Á¶»ç¸¦ ½Ç½ÃÇϰí 400°Ç ÀÌ»óÀÇ °è¾à ³»¿ëÀ» ÁÖÁ¦·Î 18°³ ÁÖ¿ä ¾÷Àû ÁöÇ¥(KPI)¿¡ ±Ù°ÅÇÑ Æò°¡¸¦ Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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Äݼ¾ÅÍ ¹× ÄÜÅÃÆ® ¼¾ÅÍÀÇ ÁÖ¿ä ¾Æ¿ô¼Ò½Ì º¥´õ : ºñ¿µ¸®, Àç´Ü¹ýÀÎ ¹× ÀÚ¼±´Üü : 2009³â 2009 Top Non-Profit, Foundations and Charitable Call and Contact Center Outsourcing Vendors, Black Book Survey 2009 Results |
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Pub Time : 2009/11 Published by : Orbys Black Book |
| ºñ¿µ¸®, Àç´Ü¹ýÀÎ ¹× ÀÚ¼±´ÜüÀÇ Äݼ¾ÅͤýÄÜÅÃÆ® ¼¾ÅÍ¿¡¼ ¾Æ¿ô¼Ò½Ì(CCO)À» µµÀÔÇϰí ÀÖ´Â ¼¼°è 450 Á¶Á÷À» ´ë»óÀ¸·Î »ç¿ëÀÚ Á¶»ç¸¦ ½Ç½ÃÇϰí 100°Ç ÀÌ»óÀÇ °è¾à ³»¿ëÀ» ÁÖÁ¦·Î 18°³ ÁÖ¿ä ¾÷Àû ÁöÇ¥(KPI)¿¡ ±Ù°ÅÇÑ Æò°¡¸¦ Á¤¸®ÇÏ¿© °¡Àå Áß¿äÇÑ °í°´ ¸¸Á·µµ¸¦ ÃøÁ¤ÇÏ´Â KPI µîÀ» ÀüÇØµå¸³´Ï´Ù. |
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¼¼°èÀÇ À½¼ºÀÚµ¿ÀÀ´ä(IVR : Interactive Voice Response) ½Ã½ºÅÛ ½ÃÀå Interactive Voice Response (IVR) Systems - An International Market Report |
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Pub Time : 2009/11 Published by : BizAcumen, Inc. |
| ¼¼°è À½¼ºÀÚµ¿ÀÀ´ä(IVR) ½Ã½ºÅÛ ½ÃÀåÀÇ ÇöȲ°ú Àü¸Á¿¡ ´ëÇØ Á¶»ç ºÐ¼®Çϰí, ¼¼°è ½ÃÀåÀÇ ÁÖ¿ä µ¿Çâ, ½ÃÀå ¼ºÀå¿¡ ´ëÇÑ ¿µÇâ¿äÀΰú °úÁ¦, Á¦Ç° Á¤º¸, ±â¾÷ÀÇ È°µ¿, ÁÖ¿ä ±â¾÷ ÇÁ·ÎÆÄÀÏ, Áö¿ª/±¹°¡ ¹× Á¦Ç° À¯Çüº° ¸ÅÃâ ½ÇÀû¡¤¿¹Ãø(¡2015³â) µîÀ» Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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¼¼°èÀÇ À½¼º ÀνÄ(SR) ½Ã½ºÅÛ ½ÃÀå Voice/Speech Recognition Systems |
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Pub Time : 2009/10 Published by : Global Industry Analysts, Inc. |
| ¼¼°èÀÇ À½¼º ÀνÄ(SR) ½Ã½ºÅÛ ½ÃÀå¿¡ ´ëÇØ Á¶»ç ºÐ¼®ÇÏ°í ¼¼°è ½ÃÀåÀÇ °³¿ä, ±â¼ú/Á¦Ç°ÀÇ °³¿ä, Àü·«Àû ±â¾÷ Àü°³, Á¦Ç° ¹ß¸Å¿Í Çõ½Å, °¢±¹ ½ÃÀåÀÇ Àü¸Á µîÀ» Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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À¯·´, Áßµ¿ ¹× ¾ÆÇÁ¸®Ä«(EMEA)ÀÇ ¿¡ÀÌÀüÆ® ¾÷¹« ÃÖÀûÈ ½ÃÀå EMEA Agent Performance Optimization Markets |
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Pub Time : 2009/08 Published by : Frost & Sullivan |
| À¯·´, Áßµ¿ ¹× ¾ÆÇÁ¸®Ä«(EMEA)ÀÇ ¿¡ÀÌÀüÆ® ¾÷¹« ÃÖÀûÈ(APO) ½ÃÀå¿¡ ´ëÇØ ǰÁú °¨½Ã(QM) ¹× ÀÎÀç °ü¸®(WFM) ¾ÖÇø®ÄÉÀ̼ǿ¡ ÁßÁ¡À» µÐ ½ÃÀå µ¿Çâ, ½ÃÀå ÃËÁø¿äÀÎ ¹× ÀúÇØ¿äÀÎÀ» ºÐ¼®ÇÏ°í ½ÃÀå ±Ô¸ð, ½ÃÀå Á¡À¯À², ÇâÈÄ ¿¹Ãø, Áö¿ªº° ¼öÀÍ ¿¹Ãø, °æÇÕÀû ±¸Á¶¿¡ ´ëÇØ Àü·« ºÐ¼®, ½ÃÀå ÁøÃâ°ú ¼ºÀå¿¡ ´ëÇÑ °íÂûÀ» ÀüÇØµå¸³´Ï´Ù. |
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ÅëÇÕÇü Åë½Å(Converged Communications)ÀÇ ÁÖ¿ä µ¿Çâ : º¥´õ Àü·«, ½ÃÀå °³¹ß, »õ·Î¿î ±âȸ Key Trends in Converged Communications: Vendor strategies, market development and emerging opportunities |
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Pub Time : 2009/08 Published by : Business Insights |
| ÅëÇÕÇü Åë½Å(Converged Communications) ½ÃÀåÀÇ ½ÃÀå µ¿Çâ, °æÇÕ Á¤¼¼, ¸Å´ÏÁöµå ¼ºñ½º, Åë½Å°ú ¿£ÅÍÇÁ¶óÀÌÁî ¾ÖÇø®ÄÉÀ̼ÇÀÇ ÅëÇÕ µî¿¡ ´ëÇØ ºÐ¼®Çϰí, º¥´õ Àü·«, ÃÖÁ¾ »ç¿ëÀÚÀÇ µµÀÔ µ¿Çâ, ±â¼ú¤ýÁö¿ª¤ýÃÖÁ¾ »ç¿ëÀÚº° ½ÃÀå ±âȸ µîÀ» ÀüÇØµå¸³´Ï´Ù. |
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Áß±¹ÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ¾Æ¿ô¼Ò½Ì : ½ÃÀå ±âȸ ¹× °úÁ¦ China's Contact Center Outsourcing Industry: Opportunities and Challenges |
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Pub Time : 2009/08 Published by : IDC |
| Áß±¹ÀÇ ÇöÀç ÄÜÅÃÆ® ¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ¼ºñ½º ½ÃÀå Æò°¡ ¹× 2008³âºÎÅÍ 2013³â±îÁöÀÇ ¿¹Ãø µîÀ» ÀüÇØµå¸³´Ï´Ù. |
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Áß¹ÌÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ¹× BPO ½ÃÀå : 2009-2010³â Central America Contact Center & BPO Report 2010 |
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Pub Time : 2009/08 Published by : Zagada Markets, Inc. |
| Ä«¸®ºê ±¹°¡ÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ¹× BPO ½ÃÀå¿¡ ´ëÇØ Á¶»çÇÏ°í ´Ï¾î¼î¾î ½ÃÀåÀÌ Á÷¸éÇÑ ÁÖ¿ä °úÁ¦, ¹ÙÀ̸µ±¸¾ó ¿¡ÀÌÀüÆ®ÀÇ Áõ°¡, °æÁ¦ ¼ºÀå·üÀ» Áõ°¡½Ãų Çʿ伺 µîÀ» ºÐ¼®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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ºÏ¹ÌÀÇ È£½ºÆ¼µå ÄÜÅÃÆ® ¼¾ÅÍ ½ÃÀå North American Hosted Contact Center Markets |
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Pub Time : 2009/08 Published by : Frost & Sullivan |
| ºÏ¹Ì Áö¿ª È£½ºÆ¼µå ÄÜÅÃÆ® ¼¾ÅÍ ½ÃÀåÀÇ ½ÃÀå ±¸ºÐ, Æò°¡, °¡°Ý µ¿Çâ, »ê¾÷ÀÇ °úÁ¦, ÃËÁø¿äÀÎ ¹× ÀúÇØ¿äÀÎ µîÀ» ºÐ¼®Çϰí, Àü°³ ±Ô¸ðº° ½ÃÀå ¿¹Ãø ¹× ½ÃÀå Á¡À¯À², º¥´õ °¢»çÀÇ ¼Ö·ç¼Ç ¹× Àü·« µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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EMEAÀÇ Àιٿîµå ÄÜÅÃÆ® ¶ó¿ìÆÃ ½Ã½ºÅÛ ½ÃÀå EMEA Inbound Contact Routing Systems Markets |
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Pub Time : 2009/08 Published by : Frost & Sullivan |
| EMEA Áö¿ªÀÇ Àιٿîµå ÄÜÅÃÆ® ¶ó¿ìÆÃ ½Ã½ºÅÛ ½ÃÀå¿¡ ´ëÇØ ½ÃÀå µ¿Çâ, ½ÃÀå ÃËÁø¿äÀÎ ¹× ÀúÇØ¿äÀÎ, ½ÃÀå ±Ô¸ð, ½ÃÀå Á¡À¯À², ¼öÀÍ ¿¹Ãø µîÀ» ºÐ¼®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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³²¾ÆÇÁ¸®Ä«°øÈ±¹ÀÇ ÄÁÅÃÆ® ¼¾ÅÍ ±â¼ú ½ÃÀå South African Contact Centre Technology Market |
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Pub Time : 2009/07 Published by : Frost & Sullivan |
| ³²¾ÆÇÁ¸®Ä«°øÈ±¹ÀÇ ÄÁÅÃÆ® ¼¾ÅÍ ±â¼ú¿¡ ´ëÇÑ ½ÃÀå ¿µÇâ¿äÀÎ, ½ÃÀå ±Ô¸ð, ÁÖ¿ä ±â¼ú µ¿Çâ, º£½ºÆ® ÇÁ·¢Æ¼½º, ±âȸ ºÐ¼®, °æÇÕ ÇÁ·ÎÆÄÀÏ, ½ÃÀå Âü°¡ ±â¾÷¿¡ ´ëÇÑ Àü·« Á¦¾È µîÀ» ÀüÇØµå¸³´Ï´Ù. |
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ºÏ¹ÌÀÇ Àιٿîµå ÄÜÅÃÆ® ¶ó¿ìÆÃ ½Ã½ºÅÛ ½ÃÀå North America Inbound Contact Routing Systems Markets |
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Pub Time : 2009/07 Published by : Frost & Sullivan |
| ºÏ¹ÌÀÇ Àιٿîµå ÄÜÅÃÆ® ¶ó¿ìÆÃ ½ÃÀå °³¿ä, °úÁ¦, ÃËÁø ¹× ÀúÇØ¿äÀÎ µîÀ» ¼³¸íÇÏ°í ¼öÀÔ ¿¹Ãø, °¡°Ý¤ý»ê¾÷º° ½ÃÀå¤ý°æÇÕ ºÐ¼®°ú ÇÔ²² ÁÖ¿ä º¥´õÀÇ ÇÁ·ÎÆÄÀÏ µîÀ» ÀüÇØµå¸³´Ï´Ù. |
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¼¼°è ÄÁÅÃÆ®¼¾ÅÍÀÇ Àη°ü¸®(WFM) ½Ã½ºÅÛ ½ÃÀå 2009 WORLD CONTACT CENTER WORKFORCE MANAGEMENT SYSTEMS MARKET |
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Pub Time : 2009/06 Published by : The Pelorus Group |
| ÄÁÅÃÆ®¼¾ÅÍÀÇ °¢Á¾ WFM ½Ã½ºÅÛ ½ÃÀå¿¡ ´ëÇØ Á¶»ç ºÐ¼®Çϰí, ÇöÀçÀÇ ½ÃÀå µ¿Çâ, ÇöÀçÀÇ ½ÃÀå ±Ô¸ð, °¢Á¾ ½ÃÀå ¿µÇâ¿äÀÎ, 2014³â±îÁöÀÇ ½ÃÀå ¼ºÀå ¿¹Ãø, ½ÃÀå Á¡À¯À², ÁÖ¿ä º¥´õÀÇ »ó¼¼ ÇÁ·ÎÆÄÀÏ µîÀ» Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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³ªÀÌÁö¸®¾ÆÀÇ ÄÁÅÃÆ®¼¾ÅÍ ½ÃÀå Nigerian Contact Centre Market |
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Pub Time : 2009/06 Published by : Frost & Sullivan |
| ³ªÀÌÁö¸®¾ÆÀÇ ÄÁÅÃÆ®¼¾ÅÍ ½ÃÀå¿¡ ´ëÇØ ºÐ¼®Çϰí, ½ÃÀå °³¿ä, ½ÃÀå °úÁ¦, ½ÃÀå ÃËÁø¿äÀΡ¤ÀúÇØ¿äÀÎ, ½ÃÀå ºÐ¼®, °æÇÕ ºÐ¼® µî¿¡ ´ëÇØ Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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ºÏ¹ÌÀÇ ¿¡ÀÌÀüÆ® ¾÷¹« ÃÖÀûÈ ½ÃÀå North American Agent Performance Optimization Markets |
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Pub Time : 2009/06 Published by : Frost & Sullivan |
| ºÏ¹ÌÀÇ ¿¡ÀÌÀüÆ® ¾÷¹« ÃÖÀûÈ ½ÃÀå¿¡ ´ëÇØ Á¶»çÇϰí ǰÁú °¨½Ã, ÀÎÀç °ü¸® ¹× ¾÷¹« ºÐ¼® ¾ÖÇø®ÄÉÀ̼ǿ¡ ÁßÁ¡À» µÐ ½ÃÀå µ¿Çâ, ½ÃÀå ÃËÁø¿äÀÎ ¹× ÀúÇØ¿äÀÎ µîÀ» ºÐ¼®ÇÏ°í ½ÃÀå ±Ô¸ð, ½ÃÀå Á¡À¯À², ÄÜÅÃÆ® ¼¾ÅÍÀÇ ±Ô¸ðº° ¹× »ê¾÷ ½ÃÀ庰 ¿¹ÃøÀ» Á¦°øÇص帳´Ï´Ù. |
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¾Æ¸£ÇîÆ¼³ªÀÇ ÄÁÅÃÆ® ¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ½ÃÀå Contact Center Outsourcing in Argentina - An alternative for Spanish-speaking markets? (Analyst Brief) |
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Pub Time : 2009/06 Published by : Datamonitor |
| ¾Æ¸£ÇîÆ¼³ªÀÇ ¾Æ¿ô¼Ò½º ÄÁÅÃÆ® ¼¾ÅÍ ½ÃÀåÀ» Á¶»çÇϰí, ½ÃÀå °³¿ä, °æÇÕÀû ¿äÀΰú °úÁ¦, ¾Æ¸£ÇîÆ¼³ª¿¡ ±â¹ÝÀ» µÐ ¾Æ¿ô¼Ò¼ÀÇ ¿ÀÇÁ¼î¾î ±âȸ¿Í Àü·«Àû Á¦¾È µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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ÀÇ»ç°áÁ¤ ¸ÅÆ®¸¯½º : ÄÁÅÃÆ®¼¾ÅÍ ºÐ¼® º¥´õÀÇ ¼±Á¤ Decision Matrix: Selecting a Contact Center Analytics Vendor (Competitor Focus) |
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Pub Time : 2009/06 Published by : Datamonitor |
| ÄÁÅÃÆ®¼¾ÅÍ ºÐ¼®°ú ¿öÅ©Æ÷½º ÃÖÀûÈ ½ÃÀåÀÇ °³¿ä ¹× ÁÖ¿ä µ¿ÇâÀ» Á¶»ç ºÐ¼®Çϰí, °¢ º¥´õÀÇ »óǰ ÀÌÁ¡, À¯Àú Æò°¡, ½ÃÀå¿¡¼ÀÇ ¿µÇâ·ÂÀ» ºñ±³ÇÏ¿© º¥´õ ¼±Á¤¿¡ Âü°í°¡ µÇµµ·Ï Á¤¸®ÇÏ¿´½À´Ï´Ù. |
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Routine 2.0 : ÄÁÅØÆ® ¼¾ÅÍÀÇ CEBP¿Í BPR Àü·« Routing 2.0: CEBP and BPR Beyond the Contact Center (Strategic Focus) |
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Pub Time : 2009/06 Published by : Datamonitor |
| ÄÁÅÃÆ® ¼¾ÅÍ ¿î¿µ¿¡¼ÀÇ ¶ó¿ìÆÃ ÄÁ¼ÁÀ» Á¶»ç ºÐ¼®Çϰí, ÁÖ¿ä º¥´õÀÇ Àü·« °³¿ä, Çõ½ÅÀûÀÎ ±â¾÷ÀÇ »ç·Ê¿¬±¸ µîÀ» Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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»ê¾÷º°·Î º» ºÒȲÀÇ ¿µÇâ : ºÏ¹Ì ¹× À¯·´ÀÇ ÄÜÅÃÆ® ¼¾ÅÍ The Recession in Vertical Perspective: North American and European Contact Centers (Strategic Focus) |
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Pub Time : 2009/05 Published by : Datamonitor |
| ºÏ¹Ì ¹× À¯·´ °¢±¹ÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ±â¼ú ½ÃÀå ºÐ¼® µîÀ» ÀüÇØµå¸³´Ï´Ù. |
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¼¼°èÀÇ »ó´ã¿ø ÃÖÀûÈ(Workforce Optimization) ±â¼ú : ½Ö¹æÇ⠸𵨠The Global Workforce Optimization Technologies Industry Model (Interactive Model) |
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Pub Time : 2009/04 Published by : Datamonitor |
| 2008³âºÎÅÍ 2014³â±îÁöÀÇ ¼¼°èÀÇ »ó´ã¿ø ÃÖÀûÈ(Workforce Optimization) ±â¼úÀ» À§ÇØ »ç¿ëµÇ´Â ÄÁÅÃÆ®¼¾ÅÍ ÁöÃâ¿¡ ´ëÇØ 13°³ »ê¾÷º° ½ÃÀå, 4°³ Áö¿ªº°·Î Á¶»ç ºÐ¼®ÇÏ¿© ¿¢¼¿ ÆÄÀÏ·Î ÀüÇØµå¸³´Ï´Ù. |
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±Û·Î¹ú µô¸®¹ö¸® °ÅÁ¡À¸·Î¼ÀÇ ÀÌÁýÆ® Global Delivery Locations - Focus on Egypt (Analyst Insight) |
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Pub Time : 2009/04 Published by : Datamonitor |
| ÀÌÁýÆ® ½ÃÀåÀÇ ºñ¿ë, ¾ð¾î ´É·Â, ±³À°, ÀÎÇÁ¶ó µîÀÇ Ãø¸éÀ» Á¶»ç ºÐ¼®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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¸ß½ÃÄÚÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ¾Æ¿ô¼Ò½Ì µ¿Çâ Deriving Long-Term Value From Mexican Contact Center Outsourcing (Analyst Insight) |
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Pub Time : 2009/04 Published by : Datamonitor |
| ¸ß½ÃÄÚ ±¹³»ÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ½ÃÀå °³¿äÀ» Á¶»ç ºÐ¼®ÇÏ°í ¸ß½ÃÄÚ¸¦ µô¸®¹ö¸® °ÅÁ¡À¸·Î ÀÌ¿ëÇÏ´Â °æ¿ìÀÇ ÀÌÁ¡ µîÀ» Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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ºÒȲ½Ã¿¡ ¾Æ¿ô¹Ù¿îµå IVR ¾ÖÇø®ÄÉÀ̼ÇÀÇ ´ëµÎ : Àü·« ºÐ¼® The Rise of Outbound Applications in an Economic Recession (Strategic Focus) |
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Pub Time : 2009/03 Published by : Datamonitor |
| ±¸³» ±â¹Ý ¹× È£½ºÆ¼µå ±â¹ÝÀÇ ¾Æ¿ô¹Ù¿îµå IVR ¾ÖÇø®ÄÉÀ̼ÇÀÇ µ¿Çâ ¹× ¼ºÀå Àü¸ÁÀ» Á¶»ç ºÐ¼®Çϰí, ¾Æ¿ô¹Ù¿îµå IVRÀÇ ÀÌÁ¡, 2014³â±îÁöÀÇ ÅõÀÚ ¿¹Ãø, °¢Á¾ ÃÖÁ¾ »ç¿ëÀÚ »ê¾÷ÀÇ ¾Æ¿ô¹Ù¿îµå IVR ¾ÖÇø®ÄÉÀÌ¼Ç ÀÌ¿ë µ¿Çâ, ÁÖ¿ä º¥´õ ¹× ÇÁ·Î¹ÙÀÌ´õÀÇ ÇÁ·ÎÆÄÀÏ µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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À¯·´¡¤Áßµ¿¡¤¾ÆÇÁ¸®Ä«ÀÇ ÄÁÅÃÆ®¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ½ÃÀå EMEA Contact Centre Outsourcing Markets |
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Pub Time : 2009/03 Published by : Frost & Sullivan |
| À¯·´¡¤Áßµ¿¡¤¾ÆÇÁ¸®Ä«(EMEA) Áö¿ªÀÇ ÄÁÅÃÆ®¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ½ÃÀå µ¿Çâ, ½ÃÀå ÃËÁø ¿äÀÎ ¹× ¾ïÁ¦ ¿äÀÎ, ½ÃÀå ±Ô¸ð, ½ÃÀå ±¸ºÐ, ¼öÀÍ ¿¹Ãø, º¥´õ °èÃþº° ½ÃÀå ³»¿ª ¹× ±â¾÷º° ½ÃÀå Á¡À¯À², ÁÖ¿ä º¥´õ ÇÁ·ÎÆÄÀÏ, ¿ì·Á»çÇ× µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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¼¼°èÀÇ ÄÜÅÃÆ® ¼¾ÅÍ ¼ºñ½º ½ÃÀå : º¥´õ ÇÁ·ÎÆÄÀÏ Worldwide Contact Center Services 2009 Vendor Profiles: The Slide into Uncertainty |
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Pub Time : 2009/03 Published by : IDC |
| ¼¼°è ÄÜÅÃÆ® ¼¾ÅÍ ¼ºñ½º »ê¾÷ ÁÖ¿ä º¥´õÀÇ ±â¾÷ °³¿ä, ¼öÀÍ, ¼ºñ½º µîÀ» Á¶»ç ºÐ¼®ÇÏ°í ¾Ö³Î¸®½ºÆ®ÀÇ °ßÇØ, »ê¾÷ÀÇ Àü¸Á ¹× Á¦¾ð µîÀ» Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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ºÒȲ½Ã ÄÁÅÃÆ® ¼¾ÅÍ ±â´ÉÀÇ ¾Æ¿ô¼Ò½Ì °ü¸® (Àü·« ºÐ¼®) Managing outsourced contact center functions during the economic slowdown (Strategic Focus) |
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Pub Time : 2009/03 Published by : Datamonitor |
| ÄÁÅÃÆ® ¼¾ÅÍ ±â´ÉÀÇ ¾Æ¿ô¼Ò½Ì ½ÃÀåÀ» °í°´ ¼ºñ½º, ¸¶ÄÉÆÃ µî ¾÷¹« ¼¼ºÐº°·Î Á¶»ç ºÐ¼®Çϰí, ½ÃÀå °³¿ä, ½ÃÀå ±âȸ¿Í °úÁ¦, ºÒȲ½ÃÀÇ Àü·«, Á¦¾ð µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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¾Æ¿ô¹Ù¿îµå ´ÙÀÌ¾ó¸µ ½Ã½ºÅÛ ½ÃÀå North American Outbound Dialing Systems Markets |
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Pub Time : 2009/03 Published by : Frost & Sullivan |
| ºÏ¹ÌÀÇ ¾Æ¿ô¹Ù¿îµå ´ÙÀÌ¾ó¸µ ½Ã½ºÅÛ ½ÃÀ塤±â¼ú µ¿Çâ¿¡ ´ëÇØ Á¶»ç ºÐ¼®Çϰí, ¿Â ÇÁ·¹¹Ì½º(on-premise)Çü °¢Á¾ ¾Æ¿ô¹Ù¿îµå ´ÙÀÌ¾ó¸µ ½Ã½ºÅÛÀÇ ¼öÀÍ ¿¹Ãø, ½ÃÀå Á¡À¯À², ÁÖ¿ä º¥´õÀÇ Á¦°ø Á¦Ç°, ½ÃÀå ¼ºÀå ÃËÁø ¿äÀÎ/ÀúÇØ ¿äÀÎ µî¿¡ ´ëÇØ Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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ºÏ¹ÌÀÇ °í°´ ¼ºñ½º ¹× °í°´ Áö¿ø ¾ÖÇø®ÄÉÀ̼Ç(CSS) ½ÃÀå North American Customer Service and Support Applications Markets |
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Pub Time : 2009/03 Published by : Frost & Sullivan |
| ºÏ¹ÌÀÇ ¿Â ÇÁ·¹¹Ì½º(On-Premise)Çü ¹× È£½ºÆ¼µåÇü °í°´ ¼ºñ½º ¹× °í°´ Áö¿ø(CSS) ¾ÖÇø®ÄÉÀÌ¼Ç ½ÃÀå¿¡ ´ëÇØ Á¶»ç ºÐ¼®Çϰí, ½ÃÀå ¼ºÀå ÃËÁø ¿äÀÎ/ÀúÇØ ¿äÀÎ, µµÀÔ À¯Çü¡¤ÃÖÁ¾ ¼ö¿äÀÚ »ê¾÷¡¤µµÀÔ ±Ô¸ðº° ¼öÀÍ ¿¹Ãø, ½ÃÀå Á¡À¯À², ÁÖ¿ä º¥´õÀÇ ÇÁ·ÎÆÄÀÏ µî¿¡ ´ëÇØ Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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¼º°ú ÃøÁ¤ ¹× ÇÁ·Î¼¼½º °³¼±¿¡ µû¸¥ ÀÇ·áÁ¤º¸ Äݼ¾ÅÍÀÇ ¹ßÀü Evolving Medical Information Call Centers through Performance Measurement and Process Improvement |
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Pub Time : 2009/02 Published by : Cutting Edge Information |
| ÀÇ·áÁ¤º¸ Äݼ¾ÅÍ¿¡ ´ëÇØ ºÐ¼®Çϰí, ÇÁ·ÎÆÄÀÏÇÑ ±â¾÷ÀÇ Äݼ¾ÅÍ ¼º°ú Æò°¡, ÇÁ·Î¼¼½º °³¼± µ¿Ç⠵ ´ëÇØ Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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ºÏ¹ÌÀÇ IVR ¹× À½¼º Æ÷ÅÐ ½Ã½ºÅÛ ½ÃÀå North American IVR and Voice Portal Systems Markets |
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Pub Time : 2009/02 Published by : Frost & Sullivan |
| ºÏ¹Ì ÄÁÅÃÆ® ¼¾ÅÍ ½ÃÀåÀÇ ±âÁ¸ IVR ½Ã½ºÅÛ ¹× ±â¾÷¿ë À½¼º Æ÷ÅÐ ½Ã½ºÅÛ ½ÃÀå¿¡ ´ëÇØ Á¶»ç ºÐ¼®Çϰí, ½ÃÀå °úÁ¦, ½ÃÀå ÃËÁø ¿äÀΡ¤ÀúÇØ ¿äÀÎ, ½ÃÀå µ¿Ç⠺м®, ÇöÀç ¹× ÇâÈÄÀÇ ¼öÀÍ ¿¹Ãø, ½ÃÀå Á¡À¯À², º¥´õ°¡ Á¦°øÇÏ´Â ¼Ö·ç¼Ç, Àü·« ºÐ¼®, °æÇÕ »óȲ, ½ÃÀå º¸±Þ·ü ¹× ¼ºÀå·ü µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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ÀÇ»ç°áÁ¤ ¸ÅÆ®¸¯½º : IP ÄÁÅÃÆ®¼¾ÅÍ º¥´õÀÇ ¼±Á¤ Decision Matrix: Selecting an IP Contact Center Vendor (Competitor Focus) |
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Pub Time : 2009/02 Published by : Datamonitor |
| IP ÄÁÅÃÆ®¼¾ÅÍ(IPCC) ½ÃÀåÀÇ º¸´Ù Á¤È®ÇÑ ÀÌÇØ¿¡ ´ëÇÑ ¼ö¿ä¿¡ ºÎÀÀÇÏ¿© Datamonitor°¡ ÀÛ¼ºÇÑ IP ÄÁÅÃÆ®¼¾ÅÍ º¥´õ ¼±Á¤¿ë ¸ÅÆ®¸¯½º¸¦ Åä´ë·Î IPCC°èÀÇ °æÀ↑ÇÐÀ» ¸ð»öÇÔ°ú µ¿½Ã¿¡ ±â¼ú·Â, °í°´ÀÇ ÆòÆÇ, ½ÃÀå¿¡¼ÀÇ ¿µÇâ·Â¿¡ ÀÔ°¢ÇÑ º¥´õ ¼±Á¤ÀÇ ÈùÆ®¸¦ Á¤¸®ÇÏ¿© ÀüÇØµå¸³´Ï´Ù. |
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Àεµ ¹× Çʸ®ÇÉ : ÄÁÅÃÆ® ¼¾ÅÍ¿ë ±Û·Î¹ú µô¸®¹ö¸®ÀÇ °³¿ä India and the Philippines: Global Delivery Overview for Contact Centers |
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Pub Time : 2009/02 Published by : IDC |
| ºü¸¥ ¼ºÀå°ú ÀÚ¸®(à¬)¼öÀÇ È®´ë¸¦ Áö¼ÓÇϰí ÀÖ´Â ¾Æ½Ã¾Æ ÅÂÆò¾ç Áö¿ªÀÇ ÄÁÅÃÆ® ¼¾ÅÍ¿¡ ´ëÇÑ ºÐ¼®À» ÀüÇØµå¸³´Ï´Ù. |
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ÀÇ»ç°áÁ¤ ¸ÅÆ®¸¯½º : ±â¾÷¿ë IVR º¥´õÀÇ ¼±Á¤ Decision Matrix: Selecting an IVR Vendor in the Enterprise (Competitor Focus) |
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Pub Time : 2009/01 Published by : Datamonitor |
| ]IVR ½ÃÀå¿¡¼ º¥´õ°£ÀÇ °æÇÕ °ü°è¿¡ ÃÊÁ¡À» ¸ÂÃß¾î ±â¼úÀû °Á¡, °í°´ÀÇ Æò°¡, ½ÃÀå¿¡ ´ëÇÑ ¿µÇâ·Â µîÀÇ Ãø¸é¿¡¼ °¢»çÀÇ ÈûÀ» Æò°¡Çϰí, °¢»ç°¡ Áö´Ñ ´É·ÂÀÇ »ó¼¼ÇÑ ºÐ¼® ¹× º¥´õ ¼±Á¤À» À§ÇÑ ¾îµå¹ÙÀ̽º µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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ÄÁÅÃÆ® ¼¾ÅÍ ½ÃÀå°ú ±â¼úÀÇ µ¿Çâ 2009 Trends to Watch: Contact Center Markets and Technologies |
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Pub Time : 2008/12 Published by : Datamonitor |
| ±Þ¼ÓÈ÷ º¯ÈÇϰí ÀÖ´Â ÄÁÅÃÆ® ¼¾ÅÍ ½ÃÀå°ú ±â¼ú µ¿ÇâÀ» Á¶»ç ºÐ¼®Çϰí, ¼¼°èÀÇ ¼º¼÷ ½ÃÀå, ½ÅÈï ½ÃÀåÀÇ Àü¸Á µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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ÄÜÅÃÆ® ¼¾ÅÍÀÇ ¾Æ¿ô¼Ò½Ì & ¼ºñ½º ½ÃÀå : 2009³âÀÇ ÁÖ¸ñ °úÁ¦ 2009 Trends to Watch: Contact Center Outsourcing & Services |
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Pub Time : 2008/12 Published by : Datamonitor |
| ÄÜÅÃÆ® ¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ¹× ¼ºñ½º ½ÃÀåÀÇ 2009³â ÁÖ¿ä ºñÁî´Ï½º °úÁ¦¿¡ ´ëÇØ Á¶»ç ºÐ¼®Çϰí ÇöÀçÀÇ °æÁ¦ À§±â¸¦ ±Øº¹ÇÏ¿© ¼öÀÍ È®´ë¸¦ ¸ñÇ¥·Î ÇÏ´Â ÄÜÅÃÆ® ¼¾Ã³ º¥´õ¿¡ ´ëÇÑ °¢Á¾ Àü·« ¹× Á¦¾ðÀ» Á¦°øÇص帳´Ï´Ù. |
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À½¼º ¹× ¿µ»ó ºñÁî´Ï½º ½ÃÀåÀÇ µ¿Çâ : 2009³â 2009 Trends to Watch: Voice and Video Business |
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Pub Time : 2008/12 Published by : Datamonitor |
| 2009³â À½¼º ¹× ¿µ»ó ºñÁî´Ï½º ½ÃÀåÀÇ ÁÖ¿ä µ¿ÇâÀ» ºÐ¼®Çϰí, ½ÃÀåÀÇ º¯È, 2009³â¿¡ °¡Àå Ä¿´Ù¶õ ¿µÇâÀ» ¹ÌÄ¥ °ÍÀ¸·Î »ý°¢µÇ´Â µ¿Ç⠵ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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¼¼°èÀÇ ±â¾÷¿ë Çìµå¼Â ½ÃÀå World Enterprise Headset Market |
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Pub Time : 2008/11 Published by : Frost & Sullivan |
| ¼¼°èÀÇ ±â¾÷¿ë Çìµå¼Â ½ÃÀåÀ» Á¦Ç° ŸÀÔ¤ýÃÖÁ¾ »ç¿ëÀÚ¤ýÁö¿ªº°·Î Á¶»ç ºÐ¼®Çϰí, ½ÃÀå ¼ºÀå ¿¹Ãø(¡2014³â), ¼ºÀå °ßÀοäÀÎ/ÀúÇØ¿äÀÎ, ½ÃÀå ¿µÇâ¿äÀÎ, °æÇÕ È¯°æ, ½ÃÀåÁ¡À¯À², ÁÖ¿ä ±â¾÷ ÇÁ·ÎÆÄÀÏ µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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¼¼°èÀÇ ÄÁÅÃÆ®¼¾ÅÍ ¾ÖÇø®ÄÉÀÌ¼Ç ½ÃÀå º¥´õ ÇÁ·ÎÆÄÀÏ (2008³â) Worldwide Contact Center Applications 2008 Vendor Profiles: Bringing Business Process to Unified Communications |
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Pub Time : 2008/11 Published by : IDC |
| 2007³â ÄÁÅÃÆ®¼¾ÅÍ ¾ÖÇø®ÄÉÀÌ¼Ç ¼ÒÇÁÆ®¿þ¾î ½ÃÀåÀÇ ±Ô¸ð ÃøÁ¤ ¹× º¥´õ ÇÁ·ÎÆÄÀÏ µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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ºÏ¹ÌÀÇ ÄÁÅÃÆ®¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ½ÃÀå North American Contact Center Outsourcing Markets |
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Pub Time : 2008/11 Published by : Frost & Sullivan |
| ºÏ¹Ì ÄÁÅÃÆ®¼¾ÅÍ ¾Æ¿ô¼Ò½Ì ½ÃÀåÀÇ ½ÃÀå µ¿Çâ, ½ÃÀå ÃËÁø¡¤ÀúÇØ ¿äÀÎ, ½ÃÀå ±Ô¸ð, ½ÃÀå ¿¹Ãø, Ƽ¾îº° º¥´õ ºÐ¼®, ÁÖ¿ä±â¾÷ÀÇ ½ÃÀå Á¡À¯À² µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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ÄÜÅÃÆ® ¼¾ÅÍÀÇ ÅëÇÕ Ä¿¹Â´ÏÄÉÀÌ¼Ç : ±â¾÷°ú ÄÜÅÃÆ® ¼¾ÅÍÀÇ °æ°èÀÇ ¸ðÈ£È Contact Center Through the Unified Communications Looking Glass: Blurring Lines Between the Contact Center and the Enterprise |
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Pub Time : 2008/09 Published by : IDC |
| ÅëÇÕ Ä¿¹Â´ÏÄÉÀ̼Ç(UC)ÀÇ ±¸Á¶¸¦ »ç¿ëÇÑ ÄÜÅÃÆ® ¼¾ÅÍ µ¿ÇâÀ» ºÐ¼®Çϰí ÅëÇÕ Ä¿¹Â´ÏÄÉÀÌ¼Ç ÄÜÅÃÆ® ¼¾Å͸¦ ¸¸µé¾î ³½ ½Å±â¼úÀÇ °ËÁõ ¹× ÅëÇÕ ÄÜÅÃÆ® ¼¾ÅÍ °ü·ÃÀÇ ½ÅÁ¦Ç°À» ´Ù·ç´Â ÁÖ¿ä º¥´õ ÇÁ·ÎÆÄÀÏ µîÀ» ÀüÇØµå¸³´Ï´Ù. |
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ÄɳÄÀÇ ÄÝ ¼¾ÅÍ ½ÃÀå ºÐ¼® Analysis of the Kenyan Call Centre Market |
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Pub Time : 2008/09 Published by : Frost & Sullivan |
| ÄɳÄÀÇ ÄÝ ¼¾ÅÍ ½ÃÀåÀ» ºÐ¼®Çϰí, ½ÃÀå °³¿ä, ½ÃÀå ±Ô¸ð, ¿¹Ãø, °æÇÕ ºÐ¼®, ºñ¿ë ºÐ¼®, °æÇÕ ±â¾÷ ÇÁ·ÎÆÄÀÏ µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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ºÏ¹ÌÀÇ È£½ºÆ¼µå IVR ¼ºñ½º ½ÃÀå North American Hosted IVR Services Markets |
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Pub Time : 2008/09 Published by : Frost & Sullivan |
| ºÏ¹ÌÀÇ È£½ºÆ¼µå IVR(À½¼ºÀÚµ¿ÀÀ´äÀåÄ¡) ½ÃÀå¿¡ ´ëÇØ Á¶»çÇÏ°í ½ÃÀå µ¿Çâ, ½ÃÀå ÃËÁø¡¤ÀúÇØ ¿äÀÎ ºÐ¼®, ½ÃÀå ±Ô¸ð, ½ÃÀå Á¡À¯À², ¼öÀÍ ¿¹Ãø µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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EMEA(À¯·´¡¤Áßµ¿¡¤¾ÆÇÁ¸®Ä«)ÀÇ È£½ºÆ¼µå IVR ¼ºñ½º ½ÃÀå EMEA Hosted IVR Services Markets |
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Pub Time : 2008/09 Published by : Frost & Sullivan |
| EMEAÀÇ È£½ºÆ¼µå IVR(À½¼ºÀÚµ¿ÀÀ´äÀåÄ¡) ½ÃÀå¿¡ ´ëÇØ Á¶»çÇÏ°í ½ÃÀå µ¿Çâ, ½ÃÀå ÃËÁø¡¤ÀúÇØ ¿äÀÎ ºÐ¼®, ½ÃÀå ±Ô¸ð, ½ÃÀå Á¡À¯À², ¼öÀÍ ¿¹Ãø ¹× ±¹°¡/Áö¿ª ·¹º§ ½º³À¼¦ µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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¶óƾ¾Æ¸Þ¸®Ä«ÀÇ ÄÁÅÃÆ®¼¾ÅÍ ¼Ö·ç¼Ç ½ÃÀå Latin American Contact Center Solutions Markets |
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Pub Time : 2008/09 Published by : Frost & Sullivan |
| ¶óƾ¾Æ¸Þ¸®Ä«ÀÇ ÄÁÅÃÆ®¼¾ÅÍ ¼Ö·ç¼Ç ½ÃÀåÀ» Á¶»çÇϰí, ¼ºñ½º, °¡°Ý, °æÇÕ µ¿Çâ ¹× ±â¼ú µ¿Çâ, ÁÖ¿ä ±â¾÷ ÇÁ·ÎÆÄÀÏ ¹× Á¦Ç° ºÐ¼®, ½ÃÀåÀÇ ÇöȲ, 2013³â±îÁöÀÇ ¼öÀÍ, ¾ÖÇø®ÄÉÀ̼Ç, ACD, CTI, IVR µîÀÇ ¿¹Ãø µî¿¡ ´ëÇØ ÀüÇØµå¸³´Ï´Ù. |
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