Feedback management software is among the rising technological system that understands consumer feedback as it develops over time by engaging customers and users with relevant, personalized surveys. It typically incorporates survey data into the feedback management process and gains actionable insights at every phase of the customer lifecycle. These phases include customer reach, acquisition, conversion, customer retention, and loyalty. Further, the data collected by feedback management software results in a better assessment of customer needs through customer feedback, as well as finding employee satisfaction related to workplace, jobs, and others through employee feedback surveys. As a result, it can reduce operating costs, gauge customer insight, and boost marketing and sales. Thus, it has a potential impact on improving customer comfort and retention, which in turn, boosts the feedback management software market.
Growing digital transformation initiatives across enterprises coupled with rising integration between feedback management software and CRM software are the major factors accelerating the growth of feedback management software market. Moreover, surging demand for personalized customer experience fuel the market growth during the forecast period. However, data security and privacy concern related to cloud-based software are some of the factors that hinder the market growth. Further, Moreover, rapid transition toward the adoption of online platforms for boosting the sales and profit margins has immensely put the feedback management software in the fore front. In addition, increasing adoption of artificial intelligence in improving customer engagement along with untapped potential of emerging economies is expected to create lucrative growth opportunities for the market during the forecast period.
The feedback management software market is segmented on the basis of component, type, deployment mode, organization size, industry vertical, and region. By component, it is categorized into software and services (professional services and managed services). By type, it is categorized into customer, employee, and client. By deployment mode, it is segmented into on-premise and cloud. By organization size, it is bifurcated into large enterprises and small and medium-sized enterprises. By industry vertical, it is segmented into retail and e-commerce, travel and hospitality, education, healthcare and life sciences, IT and telecom, BFSI, government and public sector, and others. Region-wise, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA region.
The report includes a comprehensive analysis of the key players operating in the feedback management software market, such as Alchemer, Engagedly, Inc., Explorance Inc., Filecamp AG, Momentive Inc., Pageproof.com Limited, ProofHub, LLC, Qualtrics, LLC, QuestionPro Inc., and UserVoice, Inc.
Key Benefits for Stakeholders
- The study provides in-depth analysis of the feedback management software market along with the current & future trends to illustrate the imminent investment pockets.
- Information about key drivers, restrains, & opportunities and their impact analysis on the feedback management software market size are provided in the report.
- Porter's five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
- The quantitative analysis of the feedback management software market from 2021 to 2031 is provided to determine the market potential.
Key Market Segments
By Component
By Type
By Deployment Mode
By Organization Size
- Large Enterprises
- Small and Medium-sized Enterprises
By Industry Vertical
- BFSI
- Government and Public Sector
- Others
- Retail and E-Commerce
- Travel and Hospitality
- Education
- Healthcare and Life Sciences
- IT and Telecom
By Region
- North America
- Europe
- UK
- Germany
- France
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- China
- Japan
- India
- Australia
- South Korea
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
- Key Market Players
- Momentive Inc.
- Qualtrics, LLC
- UserVoice, Inc.
- Alchemer
- Explorance Inc.
- QuestionPro Inc.
- Filecamp AG
- ProofHub, LLC
- Pageproof.com Limited
- Engagedly, Inc.
TABLE OF CONTENTS
CHAPTER 1:INTRODUCTION
- 1.1.Report description
- 1.2.Key market segments
- 1.3.Key benefits to the stakeholders
- 1.4.Research Methodology
- 1.4.1.Secondary research
- 1.4.2.Primary research
- 1.4.3.Analyst tools and models
CHAPTER 2:EXECUTIVE SUMMARY
- 2.1.Key findings of the study
- 2.2.CXO Perspective
CHAPTER 3:MARKET OVERVIEW
- 3.1.Market definition and scope
- 3.2.Key findings
- 3.2.1.Top investment pockets
- 3.3.Porter's five forces analysis
- 3.4.Top player positioning
- 3.5.Market dynamics
- 3.5.1.Drivers
- 3.5.2.Restraints
- 3.5.3.Opportunities
- 3.6.COVID-19 Impact Analysis on the market
CHAPTER 4: FEEDBACK MANAGEMENT SOFTWARE MARKET, BY COMPONENT
- 4.1 Overview
- 4.1.1 Market size and forecast
- 4.2 Software
- 4.2.1 Key market trends, growth factors and opportunities
- 4.2.2 Market size and forecast, by region
- 4.2.3 Market analysis by country
- 4.3 Services
- 4.3.1 Key market trends, growth factors and opportunities
- 4.3.2 Market size and forecast, by region
- 4.3.3 Market analysis by country
CHAPTER 5: FEEDBACK MANAGEMENT SOFTWARE MARKET, BY TYPE
- 5.1 Overview
- 5.1.1 Market size and forecast
- 5.2 Customer
- 5.2.1 Key market trends, growth factors and opportunities
- 5.2.2 Market size and forecast, by region
- 5.2.3 Market analysis by country
- 5.3 Employee
- 5.3.1 Key market trends, growth factors and opportunities
- 5.3.2 Market size and forecast, by region
- 5.3.3 Market analysis by country
- 5.4 Client
- 5.4.1 Key market trends, growth factors and opportunities
- 5.4.2 Market size and forecast, by region
- 5.4.3 Market analysis by country
CHAPTER 6: FEEDBACK MANAGEMENT SOFTWARE MARKET, BY DEPLOYMENT MODE
- 6.1 Overview
- 6.1.1 Market size and forecast
- 6.2 On-Premise
- 6.2.1 Key market trends, growth factors and opportunities
- 6.2.2 Market size and forecast, by region
- 6.2.3 Market analysis by country
- 6.3 Cloud
- 6.3.1 Key market trends, growth factors and opportunities
- 6.3.2 Market size and forecast, by region
- 6.3.3 Market analysis by country
CHAPTER 7: FEEDBACK MANAGEMENT SOFTWARE MARKET, BY ORGANIZATION SIZE
- 7.1 Overview
- 7.1.1 Market size and forecast
- 7.2 Large Enterprises
- 7.2.1 Key market trends, growth factors and opportunities
- 7.2.2 Market size and forecast, by region
- 7.2.3 Market analysis by country
- 7.3 Small and Medium-sized Enterprises
- 7.3.1 Key market trends, growth factors and opportunities
- 7.3.2 Market size and forecast, by region
- 7.3.3 Market analysis by country
CHAPTER 8: FEEDBACK MANAGEMENT SOFTWARE MARKET, BY INDUSTRY VERTICAL
- 8.1 Overview
- 8.1.1 Market size and forecast
- 8.2 Retail and E-Commerce
- 8.2.1 Key market trends, growth factors and opportunities
- 8.2.2 Market size and forecast, by region
- 8.2.3 Market analysis by country
- 8.3 Travel and Hospitality
- 8.3.1 Key market trends, growth factors and opportunities
- 8.3.2 Market size and forecast, by region
- 8.3.3 Market analysis by country
- 8.4 Education
- 8.4.1 Key market trends, growth factors and opportunities
- 8.4.2 Market size and forecast, by region
- 8.4.3 Market analysis by country
- 8.5 Healthcare and Life Sciences
- 8.5.1 Key market trends, growth factors and opportunities
- 8.5.2 Market size and forecast, by region
- 8.5.3 Market analysis by country
- 8.6 IT and Telecom
- 8.6.1 Key market trends, growth factors and opportunities
- 8.6.2 Market size and forecast, by region
- 8.6.3 Market analysis by country
- 8.7 BFSI
- 8.7.1 Key market trends, growth factors and opportunities
- 8.7.2 Market size and forecast, by region
- 8.7.3 Market analysis by country
- 8.8 Government and Public Sector
- 8.8.1 Key market trends, growth factors and opportunities
- 8.8.2 Market size and forecast, by region
- 8.8.3 Market analysis by country
- 8.9 Others
- 8.9.1 Key market trends, growth factors and opportunities
- 8.9.2 Market size and forecast, by region
- 8.9.3 Market analysis by country
CHAPTER 9: FEEDBACK MANAGEMENT SOFTWARE MARKET, BY REGION
- 9.1 Overview
- 9.1.1 Market size and forecast
- 9.2 North America
- 9.2.1 Key trends and opportunities
- 9.2.2 North America Market size and forecast, by Component
- 9.2.3 North America Market size and forecast, by Type
- 9.2.4 North America Market size and forecast, by Deployment Mode
- 9.2.5 North America Market size and forecast, by Organization Size
- 9.2.6 North America Market size and forecast, by Industry Vertical
- 9.2.7 North America Market size and forecast, by country
- 9.2.7.1 U.S.
- 9.2.7.1.1 Market size and forecast, by Component
- 9.2.7.1.2 Market size and forecast, by Type
- 9.2.7.1.3 Market size and forecast, by Deployment Mode
- 9.2.7.1.4 Market size and forecast, by Organization Size
- 9.2.7.1.5 Market size and forecast, by Industry Vertical
- 9.2.7.2 Canada
- 9.2.7.2.1 Market size and forecast, by Component
- 9.2.7.2.2 Market size and forecast, by Type
- 9.2.7.2.3 Market size and forecast, by Deployment Mode
- 9.2.7.2.4 Market size and forecast, by Organization Size
- 9.2.7.2.5 Market size and forecast, by Industry Vertical
- 9.3 Europe
- 9.3.1 Key trends and opportunities
- 9.3.2 Europe Market size and forecast, by Component
- 9.3.3 Europe Market size and forecast, by Type
- 9.3.4 Europe Market size and forecast, by Deployment Mode
- 9.3.5 Europe Market size and forecast, by Organization Size
- 9.3.6 Europe Market size and forecast, by Industry Vertical
- 9.3.7 Europe Market size and forecast, by country
- 9.3.7.1 UK
- 9.3.7.1.1 Market size and forecast, by Component
- 9.3.7.1.2 Market size and forecast, by Type
- 9.3.7.1.3 Market size and forecast, by Deployment Mode
- 9.3.7.1.4 Market size and forecast, by Organization Size
- 9.3.7.1.5 Market size and forecast, by Industry Vertical
- 9.3.7.2 Germany
- 9.3.7.2.1 Market size and forecast, by Component
- 9.3.7.2.2 Market size and forecast, by Type
- 9.3.7.2.3 Market size and forecast, by Deployment Mode
- 9.3.7.2.4 Market size and forecast, by Organization Size
- 9.3.7.2.5 Market size and forecast, by Industry Vertical
- 9.3.7.3 France
- 9.3.7.3.1 Market size and forecast, by Component
- 9.3.7.3.2 Market size and forecast, by Type
- 9.3.7.3.3 Market size and forecast, by Deployment Mode
- 9.3.7.3.4 Market size and forecast, by Organization Size
- 9.3.7.3.5 Market size and forecast, by Industry Vertical
- 9.3.7.4 Italy
- 9.3.7.4.1 Market size and forecast, by Component
- 9.3.7.4.2 Market size and forecast, by Type
- 9.3.7.4.3 Market size and forecast, by Deployment Mode
- 9.3.7.4.4 Market size and forecast, by Organization Size
- 9.3.7.4.5 Market size and forecast, by Industry Vertical
- 9.3.7.5 Spain
- 9.3.7.5.1 Market size and forecast, by Component
- 9.3.7.5.2 Market size and forecast, by Type
- 9.3.7.5.3 Market size and forecast, by Deployment Mode
- 9.3.7.5.4 Market size and forecast, by Organization Size
- 9.3.7.5.5 Market size and forecast, by Industry Vertical
- 9.3.7.6 Rest of Europe
- 9.3.7.6.1 Market size and forecast, by Component
- 9.3.7.6.2 Market size and forecast, by Type
- 9.3.7.6.3 Market size and forecast, by Deployment Mode
- 9.3.7.6.4 Market size and forecast, by Organization Size
- 9.3.7.6.5 Market size and forecast, by Industry Vertical
- 9.4 Asia-Pacific
- 9.4.1 Key trends and opportunities
- 9.4.2 Asia-Pacific Market size and forecast, by Component
- 9.4.3 Asia-Pacific Market size and forecast, by Type
- 9.4.4 Asia-Pacific Market size and forecast, by Deployment Mode
- 9.4.5 Asia-Pacific Market size and forecast, by Organization Size
- 9.4.6 Asia-Pacific Market size and forecast, by Industry Vertical
- 9.4.7 Asia-Pacific Market size and forecast, by country
- 9.4.7.1 China
- 9.4.7.1.1 Market size and forecast, by Component
- 9.4.7.1.2 Market size and forecast, by Type
- 9.4.7.1.3 Market size and forecast, by Deployment Mode
- 9.4.7.1.4 Market size and forecast, by Organization Size
- 9.4.7.1.5 Market size and forecast, by Industry Vertical
- 9.4.7.2 Japan
- 9.4.7.2.1 Market size and forecast, by Component
- 9.4.7.2.2 Market size and forecast, by Type
- 9.4.7.2.3 Market size and forecast, by Deployment Mode
- 9.4.7.2.4 Market size and forecast, by Organization Size
- 9.4.7.2.5 Market size and forecast, by Industry Vertical
- 9.4.7.3 India
- 9.4.7.3.1 Market size and forecast, by Component
- 9.4.7.3.2 Market size and forecast, by Type
- 9.4.7.3.3 Market size and forecast, by Deployment Mode
- 9.4.7.3.4 Market size and forecast, by Organization Size
- 9.4.7.3.5 Market size and forecast, by Industry Vertical
- 9.4.7.4 Australia
- 9.4.7.4.1 Market size and forecast, by Component
- 9.4.7.4.2 Market size and forecast, by Type
- 9.4.7.4.3 Market size and forecast, by Deployment Mode
- 9.4.7.4.4 Market size and forecast, by Organization Size
- 9.4.7.4.5 Market size and forecast, by Industry Vertical
- 9.4.7.5 South Korea
- 9.4.7.5.1 Market size and forecast, by Component
- 9.4.7.5.2 Market size and forecast, by Type
- 9.4.7.5.3 Market size and forecast, by Deployment Mode
- 9.4.7.5.4 Market size and forecast, by Organization Size
- 9.4.7.5.5 Market size and forecast, by Industry Vertical
- 9.4.7.6 Rest of Asia-Pacific
- 9.4.7.6.1 Market size and forecast, by Component
- 9.4.7.6.2 Market size and forecast, by Type
- 9.4.7.6.3 Market size and forecast, by Deployment Mode
- 9.4.7.6.4 Market size and forecast, by Organization Size
- 9.4.7.6.5 Market size and forecast, by Industry Vertical
- 9.5 LAMEA
- 9.5.1 Key trends and opportunities
- 9.5.2 LAMEA Market size and forecast, by Component
- 9.5.3 LAMEA Market size and forecast, by Type
- 9.5.4 LAMEA Market size and forecast, by Deployment Mode
- 9.5.5 LAMEA Market size and forecast, by Organization Size
- 9.5.6 LAMEA Market size and forecast, by Industry Vertical
- 9.5.7 LAMEA Market size and forecast, by country
- 9.5.7.1 Latin America
- 9.5.7.1.1 Market size and forecast, by Component
- 9.5.7.1.2 Market size and forecast, by Type
- 9.5.7.1.3 Market size and forecast, by Deployment Mode
- 9.5.7.1.4 Market size and forecast, by Organization Size
- 9.5.7.1.5 Market size and forecast, by Industry Vertical
- 9.5.7.2 Middle East
- 9.5.7.2.1 Market size and forecast, by Component
- 9.5.7.2.2 Market size and forecast, by Type
- 9.5.7.2.3 Market size and forecast, by Deployment Mode
- 9.5.7.2.4 Market size and forecast, by Organization Size
- 9.5.7.2.5 Market size and forecast, by Industry Vertical
- 9.5.7.3 Africa
- 9.5.7.3.1 Market size and forecast, by Component
- 9.5.7.3.2 Market size and forecast, by Type
- 9.5.7.3.3 Market size and forecast, by Deployment Mode
- 9.5.7.3.4 Market size and forecast, by Organization Size
- 9.5.7.3.5 Market size and forecast, by Industry Vertical
CHAPTER 10: COMPANY LANDSCAPE
- 10.1. Introduction
- 10.2. Top winning strategies
- 10.3. Product Mapping of Top 10 Player
- 10.4. Competitive Dashboard
- 10.5. Competitive Heatmap
- 10.6. Key developments
CHAPTER 11: COMPANY PROFILES
- 11.1 Momentive Inc.
- 11.1.1 Company overview
- 11.1.2 Company snapshot
- 11.1.3 Operating business segments
- 11.1.4 Product portfolio
- 11.1.5 Business performance
- 11.1.6 Key strategic moves and developments
- 11.2 Qualtrics, LLC
- 11.2.1 Company overview
- 11.2.2 Company snapshot
- 11.2.3 Operating business segments
- 11.2.4 Product portfolio
- 11.2.5 Business performance
- 11.2.6 Key strategic moves and developments
- 11.3 UserVoice, Inc.
- 11.3.1 Company overview
- 11.3.2 Company snapshot
- 11.3.3 Operating business segments
- 11.3.4 Product portfolio
- 11.3.5 Business performance
- 11.3.6 Key strategic moves and developments
- 11.4 Alchemer
- 11.4.1 Company overview
- 11.4.2 Company snapshot
- 11.4.3 Operating business segments
- 11.4.4 Product portfolio
- 11.4.5 Business performance
- 11.4.6 Key strategic moves and developments
- 11.5 Explorance Inc.
- 11.5.1 Company overview
- 11.5.2 Company snapshot
- 11.5.3 Operating business segments
- 11.5.4 Product portfolio
- 11.5.5 Business performance
- 11.5.6 Key strategic moves and developments
- 11.6 QuestionPro Inc.
- 11.6.1 Company overview
- 11.6.2 Company snapshot
- 11.6.3 Operating business segments
- 11.6.4 Product portfolio
- 11.6.5 Business performance
- 11.6.6 Key strategic moves and developments
- 11.7 Filecamp AG
- 11.7.1 Company overview
- 11.7.2 Company snapshot
- 11.7.3 Operating business segments
- 11.7.4 Product portfolio
- 11.7.5 Business performance
- 11.7.6 Key strategic moves and developments
- 11.8 ProofHub, LLC
- 11.8.1 Company overview
- 11.8.2 Company snapshot
- 11.8.3 Operating business segments
- 11.8.4 Product portfolio
- 11.8.5 Business performance
- 11.8.6 Key strategic moves and developments
- 11.9 Pageproof.com Limited
- 11.9.1 Company overview
- 11.9.2 Company snapshot
- 11.9.3 Operating business segments
- 11.9.4 Product portfolio
- 11.9.5 Business performance
- 11.9.6 Key strategic moves and developments
- 11.10 Engagedly, Inc.
- 11.10.1 Company overview
- 11.10.2 Company snapshot
- 11.10.3 Operating business segments
- 11.10.4 Product portfolio
- 11.10.5 Business performance
- 11.10.6 Key strategic moves and developments