헬스케어 BPO 시장 : 서비스 유형별, 최종사용자별 - 세계 기회 분석 및 산업 예측(2023-2032년)

According to a new report published by Allied Market Research, titled, "Healthcare BPO Market: Global Opportunity Analysis and Industry Forecast 2020-2027 by Services Type," The healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 by services type was valued at $121.6 billion in 2022, and is estimated to reach $282.3 billion by 2032, growing at a CAGR of 8.7% from 2023 to 2032.

Healthcare BPO refers to the business activity or process that is outsourced and offers administrative or other assistance to medical organizations, personnel, and institutions. Healthcare BPO involves services such as coding, billing services, and transcription. It is an activity in which healthcare providers are getting their certain job functions done outside the company instead of having an in-house department for operations such as medical billing. In other word, healthcare providers hire a third-party firm to perform the job for them. The most common BPO services are medical billing and coding, claims processing, and data entry service.

The growth of the global healthcare BPO market is driven by surge in demand of structured processes and documentations, increase in adoption of health insurance, and rise in prevalence of chronic diseases. Moreover, large healthcare IT firms all over the world increasingly focus on providing cost-effective and accurate healthcare outsourcing services, which is expected to notably contribute toward the market growth.

The prime reason for outsourcing is to reduce operational cost. Companies can outsource the work to a service provider, decreasing or even reducing overhead expenses, rather than purchasing IT equipment and recruiting more personnel to do diverse jobs. Furthermore, the global healthcare BPO market growth is driven by factors such as improvements in healthcare infrastructure, various initiatives & funding from government & private bodies for large-scale healthcare BPO market projects and rise in adoption of the advanced infrastructure. Prominent players in the global healthcare BPO market ensure hustle-free business operations and cost-effective & accurate healthcare services, which drives the growth of the market.

The global healthcare BPO market is segmented into service type, end user, and region. On the basis of service type, the market is categorized into provider outsourcing services market, payer outsourcing services, operational outsourcing services, and IT infrastructure management services. Depending on end user, it is classified into healthcare providers, healthcare payers, and others. Region wise, the market is studied across North America (the U.S., Canada, and Mexico), Europe (Germany, France, the UK, Italy, Spain, and rest of Europe), Asia-Pacific (Japan, China, Australia, India, South Korea, and rest of Asia-Pacific), and LAMEA (Brazil, South Africa, Saudi Arabia, and rest of LAMEA).

Major companies profiled in the report include: Accenture, GeBBS Healthcare Solutions, Tata Consultancy Services Ltd., Cognizant, R1 RCM Inc, Genpact Ltd, Invensis Technologies Pvt Ltd, IQVIA, Wipro, and Infosys BPM Limited.

Key Benefits For Stakeholders

• This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 market analysis from 2022 to 2032 to identify the prevailing healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 market opportunities.
• The market research is offered along with information related to key drivers, restraints, and opportunities.
• Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
• In-depth analysis of the healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 market segmentation assists to determine the prevailing market opportunities.
• Major countries in each region are mapped according to their revenue contribution to the global market.
• Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
• The report includes the analysis of the regional as well as global healthcare bpo market: global opportunity analysis and industry forecast 2020-2027 market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments

By Services Type

• Provider Outsourcing Services
  • Service
  • Medical Document Management Services
  • Pharmacy Information Management Services
  • Laboratory Information Management Services
  • Revenue Cycle Management Services
  • Others
• Payer Outsourcing Services
  • Service
  • Claims Management
  • Customer Relationship Management Services
  • Billing and Accounts Management Services
  • Fraud Detection Services
  • Others
• Operational Outsourcing Services
  • Service
  • Supply Chain Management Services
  • Business Process Management Services
  • Others
• IT Infrastructure Management Services

By End User

• Healthcare Providers
• Healthcare Payers
• Others

By Region

• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • Germany
  • France
  • UK
  • Italy
  • Spain
  • Rest of Europe
• Asia-Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
  • Rest of Asia-Pacific
• LAMEA
  • Brazil
  • Saudi Arabia
  • South Africa
  • Rest of LAMEA

Key Market Players:

• Accenture
• R1 RCM Inc.
• Genpact Ltd.
• IQVIA
• Tata Consultancy Services Ltd.
• Wipro
• GeBBS Healthcare Solutions
• Cognizant
• Invensis Technologies Pvt Ltd
• Infosys BPM Limited

TABLE OF CONTENTS

CHAPTER 1: INTRODUCTION

• 1.1. Report description
• 1.2. Key market segments
• 1.3. Key benefits to the stakeholders
• 1.4. Research Methodology
  • 1.4.1. Primary research
  • 1.4.2. Secondary research
  • 1.4.3. Analyst tools and models

CHAPTER 2: EXECUTIVE SUMMARY

• 2.1. CXO Perspective

CHAPTER 3: MARKET OVERVIEW

• 3.1. Market definition and scope
• 3.2. Key findings
  • 3.2.1. Top impacting factors
  • 3.2.2. Top investment pockets
• 3.3. Porter's five forces analysis
  • 3.3.1. Bargaining power of suppliers
  • 3.3.2. Bargaining power of buyers
  • 3.3.3. Threat of substitutes
  • 3.3.4. Threat of new entrants
  • 3.3.5. Intensity of rivalry
• 3.4. Market dynamics
  • 3.4.1. Drivers
    • 3.4.1.1. Improvement in healthcare infrastructure
    • 3.4.1.2. Increase in demand for cost-effective and speedy services
    • 3.4.1.3. Rise in number of people looking for healthcare insurance

• 3.4.2. Restraints
  • 3.4.2.1. Concerns regarding patient data safety & security

• 3.4.3. Opportunities
  • 3.4.3.1. Advancements in healthcare BPO and introduction of artificial intelligence

• 3.5. COVID-19 Impact Analysis on the market

CHAPTER 4: HEALTHCARE BPO MARKET, BY SERVICES TYPE

• 4.1. Overview
  • 4.1.1. Market size and forecast
• 4.2. Provider Outsourcing Services
  • 4.2.1. Key market trends, growth factors and opportunities
  • 4.2.2. Market size and forecast, by region
  • 4.2.3. Market share analysis by country
  • 4.2.4. Provider Outsourcing Services Healthcare BPO Market by Service
• 4.3. Payer Outsourcing Services
  • 4.3.1. Key market trends, growth factors and opportunities
  • 4.3.2. Market size and forecast, by region
  • 4.3.3. Market share analysis by country
  • 4.3.4. Payer Outsourcing Services Healthcare BPO Market by Service
• 4.4. Operational Outsourcing Services
  • 4.4.1. Key market trends, growth factors and opportunities
  • 4.4.2. Market size and forecast, by region
  • 4.4.3. Market share analysis by country
  • 4.4.4. Operational Outsourcing Services Healthcare BPO Market by Service
• 4.5. IT Infrastructure Management Services
  • 4.5.1. Key market trends, growth factors and opportunities
  • 4.5.2. Market size and forecast, by region
  • 4.5.3. Market share analysis by country

CHAPTER 5: HEALTHCARE BPO MARKET, BY END USER

• 5.1. Overview
  • 5.1.1. Market size and forecast
• 5.2. Healthcare Providers
  • 5.2.1. Key market trends, growth factors and opportunities
  • 5.2.2. Market size and forecast, by region
  • 5.2.3. Market share analysis by country
• 5.3. Healthcare Payers
  • 5.3.1. Key market trends, growth factors and opportunities
  • 5.3.2. Market size and forecast, by region
  • 5.3.3. Market share analysis by country
• 5.4. Others
  • 5.4.1. Key market trends, growth factors and opportunities
  • 5.4.2. Market size and forecast, by region
  • 5.4.3. Market share analysis by country

CHAPTER 6: HEALTHCARE BPO MARKET, BY REGION

• 6.1. Overview
  • 6.1.1. Market size and forecast By Region
• 6.2. North America
  • 6.2.1. Key trends and opportunities
  • 6.2.2. Market size and forecast, by Services Type
  • 6.2.3. Market size and forecast, by End User
  • 6.2.4. Market size and forecast, by country
    • 6.2.4.1. U.S.
    • 6.2.4.1.1. Key market trends, growth factors and opportunities
    • 6.2.4.1.2. Market size and forecast, by Services Type
    • 6.2.4.1.3. Market size and forecast, by End User
    • 6.2.4.2. Canada
    • 6.2.4.2.1. Key market trends, growth factors and opportunities
    • 6.2.4.2.2. Market size and forecast, by Services Type
    • 6.2.4.2.3. Market size and forecast, by End User
    • 6.2.4.3. Mexico
    • 6.2.4.3.1. Key market trends, growth factors and opportunities
    • 6.2.4.3.2. Market size and forecast, by Services Type
    • 6.2.4.3.3. Market size and forecast, by End User
• 6.3. Europe
  • 6.3.1. Key trends and opportunities
  • 6.3.2. Market size and forecast, by Services Type
  • 6.3.3. Market size and forecast, by End User
  • 6.3.4. Market size and forecast, by country
    • 6.3.4.1. Germany
    • 6.3.4.1.1. Key market trends, growth factors and opportunities
    • 6.3.4.1.2. Market size and forecast, by Services Type
    • 6.3.4.1.3. Market size and forecast, by End User
    • 6.3.4.2. France
    • 6.3.4.2.1. Key market trends, growth factors and opportunities
    • 6.3.4.2.2. Market size and forecast, by Services Type
    • 6.3.4.2.3. Market size and forecast, by End User
    • 6.3.4.3. UK
    • 6.3.4.3.1. Key market trends, growth factors and opportunities
    • 6.3.4.3.2. Market size and forecast, by Services Type
    • 6.3.4.3.3. Market size and forecast, by End User
    • 6.3.4.4. Italy
    • 6.3.4.4.1. Key market trends, growth factors and opportunities
    • 6.3.4.4.2. Market size and forecast, by Services Type
    • 6.3.4.4.3. Market size and forecast, by End User
    • 6.3.4.5. Spain
    • 6.3.4.5.1. Key market trends, growth factors and opportunities
    • 6.3.4.5.2. Market size and forecast, by Services Type
    • 6.3.4.5.3. Market size and forecast, by End User
    • 6.3.4.6. Rest of Europe
    • 6.3.4.6.1. Key market trends, growth factors and opportunities
    • 6.3.4.6.2. Market size and forecast, by Services Type
    • 6.3.4.6.3. Market size and forecast, by End User
• 6.4. Asia-Pacific
  • 6.4.1. Key trends and opportunities
  • 6.4.2. Market size and forecast, by Services Type
  • 6.4.3. Market size and forecast, by End User
  • 6.4.4. Market size and forecast, by country
    • 6.4.4.1. China
    • 6.4.4.1.1. Key market trends, growth factors and opportunities
    • 6.4.4.1.2. Market size and forecast, by Services Type
    • 6.4.4.1.3. Market size and forecast, by End User
    • 6.4.4.2. Japan
    • 6.4.4.2.1. Key market trends, growth factors and opportunities
    • 6.4.4.2.2. Market size and forecast, by Services Type
    • 6.4.4.2.3. Market size and forecast, by End User
    • 6.4.4.3. India
    • 6.4.4.3.1. Key market trends, growth factors and opportunities
    • 6.4.4.3.2. Market size and forecast, by Services Type
    • 6.4.4.3.3. Market size and forecast, by End User
    • 6.4.4.4. Australia
    • 6.4.4.4.1. Key market trends, growth factors and opportunities
    • 6.4.4.4.2. Market size and forecast, by Services Type
    • 6.4.4.4.3. Market size and forecast, by End User
    • 6.4.4.5. South Korea
    • 6.4.4.5.1. Key market trends, growth factors and opportunities
    • 6.4.4.5.2. Market size and forecast, by Services Type
    • 6.4.4.5.3. Market size and forecast, by End User
    • 6.4.4.6. Rest of Asia-Pacific
    • 6.4.4.6.1. Key market trends, growth factors and opportunities
    • 6.4.4.6.2. Market size and forecast, by Services Type
    • 6.4.4.6.3. Market size and forecast, by End User
• 6.5. LAMEA
  • 6.5.1. Key trends and opportunities
  • 6.5.2. Market size and forecast, by Services Type
  • 6.5.3. Market size and forecast, by End User
  • 6.5.4. Market size and forecast, by country
    • 6.5.4.1. Brazil
    • 6.5.4.1.1. Key market trends, growth factors and opportunities
    • 6.5.4.1.2. Market size and forecast, by Services Type
    • 6.5.4.1.3. Market size and forecast, by End User
    • 6.5.4.2. Saudi Arabia
    • 6.5.4.2.1. Key market trends, growth factors and opportunities
    • 6.5.4.2.2. Market size and forecast, by Services Type
    • 6.5.4.2.3. Market size and forecast, by End User
    • 6.5.4.3. South Africa
    • 6.5.4.3.1. Key market trends, growth factors and opportunities
    • 6.5.4.3.2. Market size and forecast, by Services Type
    • 6.5.4.3.3. Market size and forecast, by End User
    • 6.5.4.4. Rest of LAMEA
    • 6.5.4.4.1. Key market trends, growth factors and opportunities
    • 6.5.4.4.2. Market size and forecast, by Services Type
    • 6.5.4.4.3. Market size and forecast, by End User

CHAPTER 7: COMPETITIVE LANDSCAPE

• 7.1. Introduction
• 7.2. Top winning strategies
• 7.3. Product Mapping of Top 10 Player
• 7.4. Competitive Dashboard
• 7.5. Competitive Heatmap
• 7.6. Top player positioning, 2022

CHAPTER 8: COMPANY PROFILES

• 8.1. Accenture
  • 8.1.1. Company overview
  • 8.1.2. Key Executives
  • 8.1.3. Company snapshot
  • 8.1.4. Operating business segments
  • 8.1.5. Product portfolio
  • 8.1.6. Business performance
  • 8.1.7. Key strategic moves and developments
• 8.2. GeBBS Healthcare Solutions
  • 8.2.1. Company overview
  • 8.2.2. Key Executives
  • 8.2.3. Company snapshot
  • 8.2.4. Operating business segments
  • 8.2.5. Product portfolio
  • 8.2.6. Key strategic moves and developments
• 8.3. Tata Consultancy Services Ltd.
  • 8.3.1. Company overview
  • 8.3.2. Key Executives
  • 8.3.3. Company snapshot
  • 8.3.4. Operating business segments
  • 8.3.5. Product portfolio
  • 8.3.6. Business performance
• 8.4. IQVIA
  • 8.4.1. Company overview
  • 8.4.2. Key Executives
  • 8.4.3. Company snapshot
  • 8.4.4. Operating business segments
  • 8.4.5. Product portfolio
  • 8.4.6. Business performance
• 8.5. Cognizant
  • 8.5.1. Company overview
  • 8.5.2. Key Executives
  • 8.5.3. Company snapshot
  • 8.5.4. Operating business segments
  • 8.5.5. Product portfolio
  • 8.5.6. Business performance
• 8.6. R1 RCM Inc.
  • 8.6.1. Company overview
  • 8.6.2. Key Executives
  • 8.6.3. Company snapshot
  • 8.6.4. Operating business segments
  • 8.6.5. Product portfolio
  • 8.6.6. Business performance
• 8.7. Wipro
  • 8.7.1. Company overview
  • 8.7.2. Key Executives
  • 8.7.3. Company snapshot
  • 8.7.4. Operating business segments
  • 8.7.5. Product portfolio
  • 8.7.6. Business performance
• 8.8. Genpact Ltd.
  • 8.8.1. Company overview
  • 8.8.2. Key Executives
  • 8.8.3. Company snapshot
  • 8.8.4. Operating business segments
  • 8.8.5. Product portfolio
  • 8.8.6. Business performance
• 8.9. Invensis Technologies Pvt Ltd
  • 8.9.1. Company overview
  • 8.9.2. Key Executives
  • 8.9.3. Company snapshot
  • 8.9.4. Operating business segments
  • 8.9.5. Product portfolio
• 8.10. Infosys BPM Limited
  • 8.10.1. Company overview
  • 8.10.2. Key Executives
  • 8.10.3. Company snapshot
  • 8.10.4. Operating business segments
  • 8.10.5. Product portfolio
  • 8.10.6. Business performance