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세계의 정보기술 서비스 관리(ITSM) 시장 규모 : 전개, 용도, 최종 이용 업계, 지역별 예측(2022-2028년)

Global Information Technology Service Management Market Size study, by Deployment, by Application, by End-user Industry and Regional Forecasts 2022-2028

발행일: | 리서치사: Bizwit Research & Consulting LLP | 페이지 정보: 영문 | 배송안내 : 2-3일 (영업일 기준)

※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.

세계의 정보기술 서비스 관리(ITSM) 시장에서는 기술의 급속한 발전에 의해 통신사업자가 항상 혁신에 주력하고 있습니다.

그 결과 혁신, 고객 서비스, 인프라 구축, 인재 등 소비자를 지원하기 위한 최첨단 솔루션을 제공하는 한편, 인프라 현대화에도 주력하고 있습니다. 또한 통신사업자는 정보기술 서비스 관리(ITSM) 솔루션 도입에 의한 가시화 향상으로 전체적인 비용 절감이나 생산성 향상을 실현하고, 현재의 IT 인프라를 관리하기 위한 프로세스를 얻을 수 있습니다.

세계의 정보기술 서비스 관리(ITSM : Information Technology Service Management) 시장을 조사했으며, 시장 개요, 업계 분석, COVID-19에 의한 위험 평가, 전개·용도·최종 이용 업계·지역별 분석 및 경쟁 정보 등을 제공합니다.

목차

제1장 주요 요약

제2장 세계의 정보기술 서비스 관리(ITSM) 시장 : 정의와 범위

제3장 세계의 정보기술 서비스 관리(ITSM) 시장 : 시장 역학

  • 정보기술 서비스 관리(ITSM) 시장 : 영향 분석(2020-2028년)

제4장 세계의 정보기술 서비스 관리(ITSM) 시장 : 업계 분석

  • Porter's Five Forces 모델
  • PEST 분석
  • 투자 채용 모델
  • 애널리스트의 추천사항과 결론
  • 주요 투자 기회
  • 주요 성공 전략

제5장 위험 평가 : COVID-19의 영향

    • 업계에 대한 COVID-19의 전체적 영향 평가
    • COVID-19 이전·이후 시장 시나리오

제6장 세계의 정보기술 서비스 관리(ITSM) 시장 : 전개별

  • 시장 현황
  • 실적 - 잠재적 분석
  • 추정과 예측(2018-2028년)
  • 하위 부문 분석
    • 클라우드
    • 온프레미스

제7장 세계의 정보기술 서비스 관리(ITSM) 시장 : 용도별

  • 시장 현황
  • 실적 - 잠재적 분석
  • 추정과 예측(2018-2028년)
  • 하위 부문 분석
    • 구성 관리
    • 성능 관리
    • 네트워크 관리
    • 데이터베이스 관리 시스템
    • 기타 용도

제8장 세계의 정보기술 서비스 관리(ITSM) 시장 : 최종 이용 업계별

  • 시장 현황
  • 실적 - 잠재적 분석
  • 추정과 예측(2018-2028년)
  • 하위 부문 분석
    • 은행·금융 서비스·보험
    • 제조
    • 정부·교육
    • IT·통신
    • 소매
    • 여행·호스피탈리티
    • 헬스케어
    • 기타 최종 이용 업계

제9장 세계의 정보기술 서비스 관리(ITSM) 시장 : 지역별 분석

  • 지역별 시장 현황
  • 북미
    • 미국
    • 캐나다
  • 유럽
    • 영국
    • 독일
    • 프랑스
    • 스페인
    • 이탈리아
    • 기타 유럽
  • 아시아태평양
    • 중국
    • 인도
    • 일본
    • 호주
    • 한국
    • 기타 아시아태평양
  • 라틴아메리카
    • 브라질
    • 멕시코
  • 기타 지역

제10장 경쟁 정보

  • 주요 시장 전략
  • 기업 개요
    • ASG Technologies Group, Inc.
    • Atlassian Corporation Plc
    • Axios Systems
    • BMC Software, Inc.
    • Broadcom Inc.
    • Freshworks Inc.
    • Micro Focus International Plc
    • IBM Corporation
    • Ivanti Inc.
    • ServiceNow Inc.

제11장 조사 과정

KSM 22.07.04

Global Information Technology Service Management Market is valued at approximately XX in 2021 and is anticipated to grow with a healthy growth rate of more than xx% over the forecast period 2022-2028. ITSM (Information Technology Service Management) refers to all IT-related operations such as building, delivering, supporting and managing customised solutions that are implemented to accomplish the business goals of IT organisations. With the rapid growth of technology, telecom companies are constantly concentrating on innovation. As a result, they are concentrating on modernising their infrastructure while providing cutting-edge solutions to support their consumers, such as innovation, customer service, infrastructure setup, and human resources. Furthermore, telecom firms benefit from the installation of ITSM solutions by gaining unified insight into invoices, spending, usage, and assets across their whole communications, cloud, and software licence portfolio. As a result, overall costs are reduced and productivity is increased, mostly through improved visibility, while a finely tuned set of processes is provided to manage the current IT infrastructure. Furthermore, with the increasing demand for cloud-based models, IT businesses are focused on embracing ITSM. Companies have expanded their cooperation through new services across the cloud platform as the usage of cloud-based ecosystems has grown. Tata Communications announced the launch of Tata Communications GlobalRapide in November 2021, an end-to-end managed unified communications as a service (UCaaS) that enables organisations to provide technologically advanced, sophisticated, and intelligent collaborative experiences for employees. With this new ITSM, Tata Communications becomes a one-stop shop for all worldwide organisations' digital-first, cloud-first unified communications needs. According to 5G Americas, 5G subscription growth will continue into the foreseeable future, with 3 billion subscriptions predicted by 2025. This comprises 600 million subscribers between 2023 and 2024, as well as from 2024 to 2025.

The key regions considered for the global Information Technology Service Management market study include: Asia Pacific, North America, Europe, Latin America, and Rest of the World. North America, which includes the United States and Canada, has the largest market share. The businesses in that region are well-known for providing cost-effective ITSM solutions. They are also known for providing platforms for software applications, allowing developers to focus on developing and building customised IT solutions based on the requirements. Whereas The Asia Pacific region is predicted to grow rapidly in the forecasted time provided sophisticated IT services and technology are implemented correctly. By the conclusion of the anticipated period, there will be several chances for service providers.

Major market players included in this report are:

  • Atlassian Corporation Plc
  • Axios Systems
  • BMC Software, Inc.
  • Broadcom Inc.
  • Freshworks Inc.
  • Micro Focus International Plc
  • IBM Corporation
  • Ivanti Inc.
  • ServiceNow Inc.
  • ASG Technologies Group, Inc.

The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming eight years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within each of the regions and countries involved in the study. Furthermore, the report also caters the detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, the report shall also incorporate available opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below:

By Deployment:

  • Cloud
  • On-premise

By Application:

  • Configuration Management
  • Performance Management
  • Network Management
  • Database Management System
  • Other Applications

By End-user Industry:

  • BFSI
  • Manufacturing
  • Government and Education
  • IT and Telecommunication
  • Retail
  • Travel and Hospitality
  • Healthcare
  • Other End-user Industries

By Region:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • ROE
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
    • RoAPAC
  • Latin America
    • Brazil
    • Mexico
  • Rest of the World

Furthermore, years considered for the study are as follows:

  • Historical year - 2018, 2019, 2020
  • Base year - 2021
  • Forecast period - 2022 to 2028

Target Audience of the Global Information Technology Service Management Market in Market Study:

  • Key Consulting Companies & Advisors
  • Large, medium-sized, and small enterprises
  • Venture capitalists
  • Value-Added Resellers (VARs)
  • Third-party knowledge providers
  • Investment bankers
  • Investors

Table of Contents

Chapter 1. Executive Summary

  • 1.1. Market Snapshot
  • 1.2. Global & Segmental Market Estimates & Forecasts, 2020-2028 (USD Billion)
    • 1.2.1. Information Technology Service Management Market, by Region, 2020-2028 (USD Billion)
    • 1.2.2. Information Technology Service Management Market, by Deployment, 2020-2028 (USD Billion)
    • 1.2.3. Information Technology Service Management Market, by Application, 2020-2028 (USD Billion)
    • 1.2.4. Information Technology Service Management Market, by End-user Industry, 2020-2028 (USD Billion)
  • 1.3. Key Trends
  • 1.4. Estimation Methodology
  • 1.5. Research Assumption

Chapter 2. Global Information Technology Service Management Market Definition and Scope

  • 2.1. Objective of the Study
  • 2.2. Market Definition & Scope
    • 2.2.1. Scope of the Study
    • 2.2.2. Industry Evolution
  • 2.3. Years Considered for the Study
  • 2.4. Currency Conversion Rates

Chapter 3. Global Information Technology Service Management Market Dynamics

  • 3.1. Information Technology Service Management Market Impact Analysis (2020-2028)
    • 3.1.1. Market Drivers
      • 3.1.1.1. Rising adoption of updated IT infrastructure across the end-user industries
      • 3.1.1.2. Increasing demand for a unified platform to manage and monitor IT infrastructure performance
    • 3.1.2. Market Challenges
      • 3.1.2.1. Issues in ITSM implementation and lack of quality standards in service-level agreements
    • 3.1.3. Market Opportunities
      • 3.1.3.1. Increased flocking o technologies that are cloud-based

Chapter 4. Global Information Technology Service Management Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model (2018-2028)
  • 4.2. PEST Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
  • 4.3. Investment Adoption Model
  • 4.4. Analyst Recommendation & Conclusion
  • 4.5. Top investment opportunity
  • 4.6. Top winning strategies

Chapter 5. Risk Assessment: COVID-19 Impact

    • 5.1.1. Assessment of the overall impact of COVID-19 on the industry
    • 5.1.2. Pre COVID-19 and post COVID-19 Market scenario

Chapter 6. Global Information Technology Service Management Market, by Deployment

  • 6.1. Market Snapshot
  • 6.2. Global Information Technology Service Management Market by Deployment, Performance - Potential Analysis
  • 6.3. Global Information Technology Service Management Market Estimates & Forecasts by Deployment, 2018-2028 (USD Billion)
  • 6.4. Information Technology Service Management Market, Sub Segment Analysis
    • 6.4.1. Cloud
    • 6.4.2. On-premise

Chapter 7. Global Information Technology Service Management Market, by Application

  • 7.1. Market Snapshot
  • 7.2. Global Information Technology Service Management Market by Application, Performance - Potential Analysis
  • 7.3. Global Information Technology Service Management Market Estimates & Forecasts by Application, 2018-2028 (USD Billion)
  • 7.4. Information Technology Service Management Market, Sub Segment Analysis
    • 7.4.1. Configuration Management
    • 7.4.2. Performance Management
    • 7.4.3. Network Management
    • 7.4.4. Database Management System
    • 7.4.5. Other Applications

Chapter 8. Global Information Technology Service Management Market, by End-user Industry

  • 8.1. Market Snapshot
  • 8.2. Global Information Technology Service Management Market by End-user Industry, Performance - Potential Analysis
  • 8.3. Global Information Technology Service Management Market Estimates & Forecasts by End-user Industry, 2018-2028 (USD Billion)
  • 8.4. Information Technology Service Management Market, Sub Segment Analysis
    • 8.4.1. BFSI
    • 8.4.2. Manufacturing
    • 8.4.3. Government and Education
    • 8.4.4. IT and Telecommunication
    • 8.4.5. Retail
    • 8.4.6. Travel and Hospitality
    • 8.4.7. Healthcare
    • 8.4.8. Other End-user Industries

Chapter 9. Global Information Technology Service Management Market, Regional Analysis

  • 9.1. Information Technology Service Management Market, Regional Market Snapshot
  • 9.2. North America Information Technology Service Management Market
    • 9.2.1. U.S.Information Technology Service Management Market
      • 9.2.1.1. Deployment breakdown estimates & forecasts, 2018-2028
      • 9.2.1.2. Application breakdown estimates & forecasts, 2018-2028
      • 9.2.1.3. End-user industry breakdown estimates & forecasts, 2018-2028
    • 9.2.2. Canada Information Technology Service Management Market
  • 9.3. Europe Information Technology Service Management Market Snapshot
    • 9.3.1. U.K. Information Technology Service Management Market
    • 9.3.2. Germany Information Technology Service Management Market
    • 9.3.3. France Information Technology Service Management Market
    • 9.3.4. Spain Information Technology Service Management Market
    • 9.3.5. Italy Information Technology Service Management Market
    • 9.3.6. Rest of Europe Information Technology Service Management Market
  • 9.4. Asia-Pacific Information Technology Service Management Market Snapshot
    • 9.4.1. China Information Technology Service Management Market
    • 9.4.2. India Information Technology Service Management Market
    • 9.4.3. Japan Information Technology Service Management Market
    • 9.4.4. Australia Information Technology Service Management Market
    • 9.4.5. South Korea Information Technology Service Management Market
    • 9.4.6. Rest of Asia Pacific Information Technology Service Management Market
  • 9.5. Latin America Information Technology Service Management Market Snapshot
    • 9.5.1. Brazil Information Technology Service Management Market
    • 9.5.2. Mexico Information Technology Service Management Market
  • 9.6. Rest of The World Information Technology Service Management Market

Chapter 10. Competitive Intelligence

  • 10.1. Top Market Strategies
  • 10.2. Company Profiles
    • 10.2.1. ASG Technologies Group, Inc.
      • 10.2.1.1. Key Information
      • 10.2.1.2. Overview
      • 10.2.1.3. Financial (Subject to Data Availability)
      • 10.2.1.4. Product Summary
      • 10.2.1.5. Recent Developments
    • 10.2.2. Atlassian Corporation Plc
    • 10.2.3. Axios Systems
    • 10.2.4. BMC Software, Inc.
    • 10.2.5. Broadcom Inc.
    • 10.2.6. Freshworks Inc.
    • 10.2.7. Micro Focus International Plc
    • 10.2.8. IBM Corporation
    • 10.2.9. Ivanti Inc.
    • 10.2.10. ServiceNow Inc.

Chapter 11. Research Process

  • 11.1. Research Process
    • 11.1.1. Data Mining
    • 11.1.2. Analysis
    • 11.1.3. Market Estimation
    • 11.1.4. Validation
    • 11.1.5. Publishing
  • 11.2. Research Attributes
  • 11.3. Research Assumption
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