세계의 기업 협업 서비스 시장 : 솔루션별, 전개별, 유형별, 최종용도 산업별, 지역별

Enterprise Collaboration Service Market is estimated to be valued at USD 62.36 Bn in 2025 and is expected to reach USD 134.45 Bn by 2032, growing at a compound annual growth rate (CAGR) of 11.6% from 2025 to 2032.

Enterprise collaboration is a system of communication among corporate workers, which may include the use of enterprise social networking tools, collaboration platforms, public internet, and corporate internet. Enterprise collaboration services are comprehensive capabilities that allow employees in the organization to store, share, and jointly modify data and information with one another regardless of different geographical locations. Various technologies are used in collaboration services including video conferencing, document sharing capabilities, groupware, etc. Moreover, Enterprise communication may include phone, email, video conference, texting, web chat, etc. An adequately designed enterprise collaboration system simplifies the communication process, which has become complex for employees in an organization largely due to the expansion of the work environment Moreover, ECS functions optimally in a collaborative working environment. Apart from employees, other stakeholders such as customers, vendors, contractors, and partners are all key contributors to work getting done. Hence, service providers are introducing software and hardware technologies for effective collaboration with other stakeholders, in order to aid enterprises to achieve their designated targets.

Market Dynamics

Growing demand for enterprise mobility and mobile workforce is expected to drive growth of the global enterprise collaboration service market during the forecast period. Due to globalization companies are trying to increase their global presence which in turn, is increasing the need for collaboration tools. These tools would enable effective communication among employees of the company. These tools provides facility such as store, share, and jointly modify data and information with one another regardless of different geographical locations. This help employees to increase their productivity, and provide flexibility across the business. Moreover, increasing penetration of mobile devices such as laptops, smart phones, tablets and many others are expected to drive the global enterprise collaboration service market during the forecast period. Mobile devices acts as platform for enterprise software solutions. With the help of these devices employee can share and access the shared data from anywhere from globally.

However, increasing data breach issues in the enterprise collaboration software, initial implementing cost of enterprise collaboration service may hamper the growth of global enterprise collaboration service market in the forecast period.

Market Taxonomy

This report segments the global enterprise collaboration service market on the basis of solution, deployment, type, End user industry and region. On the basis of Solution, global enterprise collaboration service market is segmented into Messaging, Mobility/Telephony. Messaging is sub segmented into Video Conferencing, Contact Centre. Mobility/Telephony is sub segmented into Collaborative Tool. On the basis of Deployment, the global enterprise collaboration service market is segmented into On Premise, Off Premise and Hybrid. On the basis of type, the global enterprise collaboration service market is segmented into Hardware, Software, Services, Consulting, Integration and Maintenance. On the basis of End-use Industry, the global enterprise collaboration service market is segmented into Banking, Financial services and Insurance (BFSI), Retail, Healthcare, Government, Education, Information Technology, Media and Entertainment and Other (Transportation and Manufacturing).On the basis of region, global enterprise collaboration service market is segmented into North America, Latin America, Europe, Asia pacific, Middle East and Africa.

Key features of the study

• This report provides an in-depth analysis of the global enterprise collaboration service market and provides market size (USD Bn) and compound annual growth rate (CAGR %) for the forecast period (2019-2027), considering 2018 as the base year.
• It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrix for this market.
• This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, regional outlook, and competitive strategy adopted by leading players.
• It profiles leading players in the global enterprise collaboration service market based on the following parameters - regulatory landscape, company overview, financial performance, product portfolio, geographical presence, distribution strategies, key developments and strategies, and future plans.
• Key companies covered in the global enterprise collaboration service market includes Fuze Inc., Cisco Systems, Inc., GENBAND, Inc., IBM Corporation, Atlassian Corp PLC, Microsoft Corporation, Xura, Inc., Alcatel-Lucent SA (Nokia Networks), Vonage Networks LLC, Unify, Inc. (Atos SE), Tropo, Inc., Hewlett-Packard Development Company, L.P., Cafex Communications Inc., Mitel Networks Corporation, ShoreTel Inc., Polycom, Inc., and 8x8, Inc.
• These key market players are focusing on collaboration strategy with other market leaders to innovate and launch new products to meet the increasing needs and requirements of consumers.
• Insights from this report would allow marketers and management authorities of companies to make informed decision regarding future product launches, technology upgradation, market expansion, and marketing tactics.
• The global enterprise collaboration service market report caters to various stakeholders in this industry including investors, suppliers, distributors, new entrants, and financial analysts.
• Stakeholders would have ease in decision-making through the various strategy matrices used in analyzing the global enterprise collaboration service market.

Market Segmentation

• Global Enterprise Collaboration Service Market By Solution
  • Messaging
  • Video Conferencing
  • Contact Centre
  • Mobility/Telephony
  • Collaborative Tool
• Global Enterprise Collaboration Service Market By Deployment
  • On Premise
  • Off Premise
  • Hybrid
• Global Enterprise Collaboration Service Market By Type
  • Hardware
  • Software
  • Services
  • Consulting
  • Integration
  • Maintenance
• Global Enterprise Collaboration Service Market By End-use Industry
  • Banking, Financial services and Insurance (BFSI)
  • Retail
  • Healthcare
  • Government
  • Education
  • Information Technology
  • Media and Entertainment
  • Other (Transportation and Manufacturing)
• Global Enterprise Collaboration Service Market By Region
  • North America
  • U.S.
  • Canada
  • Latin America
  • Brazil
  • Argentina
  • Mexico
  • Rest of Latin America
  • Europe
  • Germany
  • U.K.
  • Spain
  • France
  • Italy
  • Russia
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
  • ASEAN
  • Rest of Asia Pacific
  • Middle East
  • GCC Countries
  • Israel
  • Rest of Middle East
  • Africa
  • South Africa
  • North Africa
  • Central Africa
• Company Profiles
  • Fuze Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments
  • Future Plans
  • Cisco Systems, Inc.
  • GENBAND, Inc.
  • IBM Corporation
  • Atlassian Corp PLC.
  • Microsoft Corporation
  • Xura, Inc.
  • Alcatel-Lucent SA (Nokia Networks)
  • Vonage Networks LLC.
  • Unify, Inc. (Atos SE)
  • Tropo, Inc.
  • Hewlett-Packard Development Company
  • L.P., Cafex Communications Inc.
  • Mitel Networks Corporation
  • ShoreTel Inc.
  • Polycom, Inc.
  • 8x8, Inc.

Table of Contents

1. Research Objectives and Assumptions

• Research Objectives
• Assumptions
• Abbreviations

2. Market Purview

• Report Description
  • Market Definition and Scope
• Executive Summary
  • Market Snapshot, By Solution
  • Market Snapshot, By Deployment
  • Market Snapshot, By Type
  • Market Snapshot, By End-use Industry
  • Market Snapshot, By Region
• Coherent Opportunity Map (COM)

3. Market Dynamics, Regulations, and Trends Analysis

• Market Dynamics
  • Drivers
• Increasing Demand for Smart Homes
• Growing Awareness of Smart Home Concepts
  • Restraints
• High Initial Cost of Smart Lightning Systems
• Limited Awareness and Education
  • Opportunities
• Increasing Number of Government Initiatives for smart cities
• Health and Well-being Focus
• Impact Analysis
• Key Highlights
• Regulatory Scenario
• Product launch/Approvals
• PEST Analysis
• PORTER's Analysis
• Merger and Acquisition Scenario

4. Global Enterprise Collaboration Service Market, By Solution, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, 2025 and 2032 (%)
  • Y-o-Y Growth Analysis, 2021 - 2032
  • Segment Trends
• Messaging
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
    • Video Conferencing
    • Contact Centre
• Mobility/Telephony
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
    • Collaborative Tool

5. Global Enterprise Collaboration Service Market, By Deployment, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, 2023and 2032 (%)
  • Y-o-Y Growth Analysis, 2021- 2032
  • Segment Trends
• On Premise
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Off Premise
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Hybrid
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)

6. Global Enterprise Collaboration Service Market, By Type, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, 2023and 2032 (%)
  • Y-o-Y Growth Analysis, 2021- 2032
  • Segment Trends
• Hardware
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Software
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Consulting
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Integration
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Maintenance
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)

7. Global Enterprise Collaboration Service Market, By End-use Industry, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, 2023and 2032 (%)
  • Y-o-Y Growth Analysis, 2021- 2032
  • Segment Trends
• Banking, Financial services and Insurance (BFSI)
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Retail
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Healthcare
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Government
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Education
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Information Technology
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Media and Entertainment
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)
• Other (Transportation and Manufacturing)
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, 2020-2032,(USD Bn)

8. Global Enterprise Collaboration Service Market, By Region, 2020-2032, (USD Bn)

• Introduction
  • Market Share Analysis, By Country, 2023and 2032 (%)
  • Y-o-Y Growth Analysis, For Country 2021-2032
  • Country Trends
• North America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • U.S.
    • Canada
• Europe
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • Germany
    • U.K.
    • Spain
    • France
    • Italy
    • Russia
    • Rest of Europe
• Asia Pacific
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • China
    • India
    • Japan
    • Australia
    • South Korea
    • ASEAN
    • Rest of Asia Pacific
• Latin America
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • Brazil
    • Argentina
    • Mexico
    • Rest of Latin America
• Middle East and Africa
  • Introduction
  • Market Size and Forecast, and Y-o-Y Growth, By Solution, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Deployment, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Type, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By End-use Industry, 2020-2032,(USD Bn)
  • Market Size and Forecast, and Y-o-Y Growth, By Country, 2020-2032,(USD Bn)
    • GCC Countries
    • Israel
    • South Africa
    • North Africa
    • Central Africa

9. Competitive Landscape

• Fuze Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Cisco Systems, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• GENBAND, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• IBM Corporation
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Atlassian Corp PLC.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Microsoft Corporation
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Xura, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Alcatel-Lucent SA (Nokia Networks)
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Vonage Networks LLC, Unify, Inc. (Atos SE),
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Tropo, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Hewlett-Packard Development Company,
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Request Sample Copy
  • Recent Developments/Updates
• L.P.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Cafex Communications Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Mitel Networks Corporation
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• ShoreTel Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Polycom, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• 8x8, Inc.
  • Company Overview
  • Product Portfolio
  • Financial Performance
  • Key Strategies
  • Recent Developments/Updates
• Analyst Views

10. Section

• Research Methodology
• About us