eGovernance 플랫폼과 서비스 : 성장 기회
eGovernance Platforms and Services Growth Opportunities
급속한 도시화에 의해 기존 도시 인프라를 업그레이드하고, 더 기동적인 행정 모델로 이동하는 전략적 필요성이 발생하고 있습니다. 맞춤화된 시민 서비스에 대한 수요가 높아짐에 따라 행정은 디지털화된 오퍼레이션 모델로의 이동을 피할 수 없게 되었으며, 공공 서비스 플랫폼의 엔드 투 엔드 시민 경험을 맞춤화하고 향상시키는 것을 중심으로 전개되고 있습니다.
세계의 eGovernance 시장에 대해 조사 분석했으며, 전략적 원칙, 전략적 배경, 테크놀러지 전망, 동향 영향 분석, 성장 기회 분석 등에 관한 정보를 제공합니다.
Digital Identity and Access Drive Innovation in eGovernance
Rapid urbanization is triggering a strategic necessity to upgrade existing city infrastructure and move toward a more agile administration model. Traditional governance techniques require gradual transformation to cater to citizens' evolving requirements faster and more effectively. A digitized governance model not only helps create better solutions for citizens, but also facilitates efficient bi-directional communication, in which citizens have a say on infrastructural issues and what administrators need to do to resolve them.
An eGovernance model goes beyond just upgrading basic citizen facilities or services; rather, it cultivates a more collaborative ecosystem among public organizations, private entities, educational institutions, and citizens at the ground level. All parties come together to brainstorm reformative ideas and work toward uplifting socioeconomic infrastructure. Hence, this operational model is bound to incur massive financial investments from public and private firms, which leads to mass employment opportunities for residents and an economic boom in the specific region.
Growth in demand for personalized citizen services compels administrators to transition to a digitized operations model. The idea mostly revolves around customizing and enhancing the end-to-end citizen experience of a given public service platform. This will improve overall service quality, foster greater citizen engagement, and ultimately multiply citizen trust in public offices.
Information transfer over electronic media empowers administrators to gain critical insights about their citizens, which helps create a development blueprint for the future. Advances in emerging technologies like Big Data, advanced analytics, cloud computing, artificial intelligence (AI), machine learning (ML), and blockchain allow administrators to improve their operational efficiency, minimize redundant tasks, and focus on the critical aspects of governance.
For example, about 60% of the global population is expected to dwell in urban areas by 2030, and two out of every six citizens will be above the age of 60. This implies that the existing healthcare infrastructure may no longer be able to cater to the growing demands, prompting a steep rise in investment toward automating the healthcare sector through the introduction of advanced technologies like AI, Big Data, ML, NLP, and telehealth. A digital governance model will gradually transform a city into a smart city infrastructure where advanced technologies constantly penetrate and monitor a city's behavior across all verticals, viz., finance, utility, healthcare, education, energy, and mobility.
While many European nations and the United States embrace a digital administrative framework, Asian sub-continent countries and most African regions struggle to transition from existing practices mainly due to the lack of regulatory reforms, resistance arising from populist mindsets, and low internet penetration rates (especially in Sub-Saharan Africa).
The study examines how governments can transform citizens' lives and develop more transparent and efficient operational mechanisms through the adoption of advanced technologies. There is a surge in ICT investments specifically targeted toward enhancing a government's capabilities across multiple developed nations. Citizen-friendly governments will likely quickly transition from traditional approaches to a more proactive stance by investing in technology, bringing about tangible differences in citizens' lives and creating opportunities for financial growth.