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시장보고서
상품코드
1289048
고객 경험 성공을 위한 VoE(Voice of Employee) 분석의 성장 기회Growth Opportunities in the Voice of Employee Analytics for Customer Experience Success |
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세계 VoE(Voice of Employee) 시장에 대해 조사 분석했으며, 3대 전략 과제, VoE 데이터 수집에 사용되는 솔루션, EX와 CX의 상관관계, 수년간의 VoE 진화, 2023년 EX와 VoE에 영향을 미치는 측면, 10대 동향, 성장 촉진요인, 억제요인, 성장 기회 등의 정보를 제공합니다.
목차
주요 정의
- 관련된 정의
전략적 원칙
- 성장이 점점 더 어려워지는 이유
- The Strategic Imperative 8(TM)
- 세계의 VoE 업계에 대한 상위 3개 전략적 원칙의 영향
- 성장 기회가 Growth Pipeline Engine(TM)을 촉진
VoE 서론
- VoE(Voice of Employee) 서론
- 직원 수명주기 5개 단계
- VoE 데이터를 수집하는 솔루션
- 직원 경험과 고객 경험 상관
- VoE 진화
주목할 만한 주요 VoE 동향
- VoE 시장에 영향을 미치는 10대 동향
- 2023년 EX와 VoE에 영향을 미치는 측면
주요 성장 촉진요인과 억제요인
- 성장 촉진요인
- 성장 억제요인
VoE 분석 솔루션 프로바이더 상황
- VoE 분석 솔루션 프로바이더 사례
성장 기회
- 성장 기회 1 - 파트너십과 인수
- 성장 기회 2 - 가시화·리포팅 기능 강화
- 성장 기회 3 - 보안과 데이터 컴플라이언스 중시
- 도표 리스트
- 면책사항
Improving Employee Experience a Top Business Priority to Unlocking Future Growth Potential
VoE is the voice of the employee that is collected and analyzed systematically using a VoE analytics tool. Businesses use VoE tools to collect employee ideas, grievances, suggestions, and requirements about the workplace to measure employee experience (EX) and engagement. VoE data and insights are used to boost EX to increase employee retention, engagement, job satisfaction, and improve employee performance. EX is a top business priority because of the proven correlation between an engaged employee's experience and a better customer experience. Therefore, employee listening, and voice of the employee (VoE) analytics solutions have become crucial areas of investment for businesses as customer retention surges in priority.
This report discusses the top three strategic imperatives on the global VoE industry, solutions used to gather VoE data, EX and CX correlation, VoE evolution over the years, aspects impacting EX and VoE in 2023, top 10 trends, growth drivers, restraints, and growth opportunities in the VoE analytics market.
Table of Contents
Key Definitions
- Relevant Definitions
Strategic Imperatives
- Why is it Increasingly Difficult to Grow?
- The Strategic Imperative 8™
- The Impact of the Top Three Strategic Imperatives on the Global Voice of Employee Industry
- Growth Opportunities Fuel the Growth Pipeline Engine™
Introduction to Voice of the Employee
- Introduction to Voice of Employee (VoE)
- 5 Stages of the Employee Lifecycle
- Solutions to Gather VoE Data
- Employee Experience and Customer Experience Correlation
- VoE Evolution
Top VoE Trends to Watch
- Top 10 Trends Impacting the VoE Market
- Aspects Impacting EX and VoE in 2023
Key Growth Drivers and Restraints
- Growth Drivers
- Growth Restraints
VoE Analytics Solutions Provider Landscape
- VoE Analytics Solutions Provider Examples
Growth Opportunity Universe
- Growth Opportunity 1-Partnerships and Acquisitions
- Growth Opportunity 2-Enhancement of Visualization and Reporting Capabilities
- Growth Opportunity 3-Emphasis on Security and Data Compliance
- List of Exhibits
- Legal Disclaimer
