2024년 UCC 구매자의 관점

Customer Needs for Agility and Flexibility will Drive Continued Market Growth

Frost & Sullivan's 2024 information technology decision-maker (ITDM) survey was conducted to gain insights on the following end-user organizations' priorities:

• Top technical challenges for IT/telecom departments
• Top non-technical challenges for IT/telecom departments
• Current unified communications and collaboration (UCC) technology adoption rates
• Future UCC applications adoption plans
• Future UCC endpoint adoption plans
• Future UCC applications investment plans among current users
• Future UCC endpoint investment plans among current users
• UCC technology investment drivers
• Current and future support for evolving work styles
• Current and future use of office real estate
• Current and future UCC technology budgets
• UCC technology selection factors
• UCC provider selection factors
• UCC solution purchasing preferences

This analysis will be complemented by additional ITDM survey-based reports, which are planned to be published throughout this year, detailing trends in enterprise telephony, communications platform as a service (CPaaS), frontliner solutions, meeting rooms, office space utilization, and various verticals.

Table of Contents

Research Objectives and Methodology

• Research Objectives
• Research Methodology
• Respondent Demographics

Summary of Key Findings

• Key Findings

IT/Telecom Department Challenges

• IT/Telecom Departments Non-technical Challenges: Total
• IT/Telecom Departments Technology Challenges: Total
• APAC IT/Telecom Department Challenges
• Europe IT/Telecom Department Challenges
• LATAM IT/Telecom Department Challenges
• North America IT/Telecom Department Challenges
• IT/Telecom Department Challenges Analysis by Organization Size

UCC Adoption Status

• UCC Software Adoption is Advancing Steadily
• UCC Software Investment Plans Among Current Adopters
• UCC Device Adoption
• UCC Device Investment Plans Among Current Adopters
• UCC Solution Adoption Analysis

Workspace and Work Style Evolution

• Current Remote Work Status
• Future Plans for Remote Work are Strong
• Future Remote Work Plans in APAC
• Future Remote Work Plans in Europe
• Future Remote Work Plans in LATAM
• Future Remote Work Plans in North America
• Remote Work Prompts Changes to Office Space
• APAC Changes to Office Space
• Europe Changes to Office Space
• LATAM Changes to Office Space
• North America Changes to Office Space
• Employee Satisfaction with Work Models
• Work Style and Workspace Analysis

AI in the Spotlight

• AI Deployment Challenges
• AI Benefits
• Importance of AI-powered Communications Features
• AI Deployments Move Beyond Proof-of-Concept Stage
• AI Adoption and Investment Analysis

UCC Solution Budgets

• Macro Conditions Impact on Investments
• Macro Conditions Impact on Investments in APAC
• Macro Conditions Impact on Investments in Europe
• Macro Conditions Impact on Investments in LATAM
• Macro Conditions Impact on Investments in North America
• Macro Conditions Impact on Investments by Organization Size
• Respondent Organization's Annual Revenue
• UCC Budgets are Healthy
• UCC Budget Expectations Align with Investment Plans
• UCC Budget Analysis

UCC Solution Selection and Purchase Factors

• UCC Solution Investment Drivers
• UCC Solution Selection Factors: Total
• UCC Solution Selection Factors Ranked: Total
• Importance of a Fully Integrated UCaaS Solution by Region
• UCC Selection Factors: Providers
• UCC Selection Factors: Technology
• Preferred Channels to Source UCC Solutions
• Purchase Factor Analysis

Appendix

• Growth Opportunities Fuel the Growth Pipeline Engine™
• Why Is It Increasingly Difficult to Grow?
• The Strategic Imperative 8™

Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• Take the Next Step
• List of Exhibits
• Legal Disclaimer