세계의 워크플레이스 관리 기술 전략과 디지털 혁신(2025-2030년)

Driving Workplace Management Innovation Through Digitalization and Evolving Workforce Demands

This Frost & Sullivan analysis of the global workplace management market identifies trends, technology strategies, and digital innovations worldwide. The workplace and the nature of work are evolving continuously to adapt to new technologies, social shifts, and economic realities.

Technology has a profound influence on the workplace management industry. Innovations such as cloud computing, augmented reality (AR), Internet of Things (IoT), and artificial intelligence (AI) are making operations more efficient and improving the work environment. Companies are focusing on enhancing the employee experience by improving communication and work-life balance to boost engagement and productivity. Sustainability is also gaining limelight as workplace management strategies become important in cost optimization and the achievement of environmental objectives. While large companies leverage resource optimization, small companies and startups are utilizing shared spaces to save costs. In general, workplace management solutions are contributing to smarter, more sustainable, and people-friendly workplaces.

Despite these advancements, the overall workplace management market is increasingly challenged by stiff pricing competition, market saturation, and increased operational costs that are straining consolidation. In addition to the resource dominance of established players posing a challenge to new entrants, the technical incompatibility, data security concerns, and organizational resistance to integrating IoT data with legacy systems are other barriers to entry. Effective workplace and facility management operations rely on accurate, integrated data; however, privacy regulations, data quality issues, and siloed systems hinder technology adoption and environmental optimization.

This Frost & Sullivan study examines the global workplace management market, focusing on technology strategies, digital innovations, and market growth drivers and restraints, as well as the competitive landscape. This research service also identifies the 3 key growth opportunities.

Segmentation

Workplace Management

• Flexible Workspace

Physical Solutions

• Features various types, including coworking spaces, hot-desk offices, and hybrid workspaces
• Delivers an optimal blend of comfort, utility, collaboration, and convenience
• Ensures cost savings through shared resources

Software Solutions

• Facilitates management of physical spaces to align with broader goals for productivity, sustainability, profitability, and well-being
• Generates real-time data and analytics for proactive management
• Entails an understanding of how people use the physical workspace and leverage that data to make informed decisions

Service Solutions

• Employs a systematic approach to ensure the functionality, comfort, safety, and efficiency of business operations
• Tracks, analyzes, and optimizes the space within the building
• Delivers actionable steps for the improvement of the office
• Reduces office overheads, increases productivity, and boosts staff engagement
• Offers businesses a prestigious address for correspondence without the need for physical occupancy
• Includes phone answering, mail handling, and forwarding services
• Workplace Management encompasses the comprehensive approach organizations adopt to oversee different aspects within a work setting. This includes personnel, tasks, resources, and facilities. Implementing workplace management strategies aims to enhance the efficiency, productivity, and cost-effectiveness of the workplace or office. The analysis segments workplace management into 3 main service types: physical solutions, software solutions, and service solutions.
• Physical Solutions offer flexible workspaces, which business organizations or individuals lease for shorter periods than traditional offices.
• Software Solutions offer space management (monitoring, tracking, and managing the physical space inventory of an organization), a facility management (FM) system (maintaining company assets such as property, buildings, equipment, and other elements of operation), and occupancy management (tracking and managing how people use physical space in real time).
• Service Solutions offer workplace consultancy (providing advisory services to enhance the efficiency and productivity of the existing workplace) and services such as virtual offices.

The Impact of the Top 3 Strategic Imperatives on the Workplace Management Industry

Disruptive Technologies

• Why
• Digitalization and digital solutions based on artificial intelligence (AI), machine learning, Internet of Things (IoT), cloud, and advanced computing technologies are becoming a part of the future of work.
• System integrators and solution providers that provide software solutions and connected systems/products are seeing positive growth.
• Frost Perspective
• The changing work environment requires advanced analytics and AI to operate buildings and the workplace in the new environment and meet the growing demands of the smart workplace with a focus on occupant experience.
• These technologies are the main force behind the development of building technologies, becoming a typical technology strategy to lower the operating costs of the workplace and contribute to the sustainability agenda.

Transformative Megatrends

• Why
• Technological, labor, and workplace changes, such as the future of work, affect building technologies, customer bases, value propositions, and the needs of solutions. Such transformations trigger innovation in technologies and service solutions, and business models.
• Current pressing issues, such as climate change, resource crunch, and carbon emissions, are compelling industry stakeholders to adopt pertinent megatrends and strategic initiatives.
• Frost Perspective
• Major market players are re-strategizing their focus to aid growth by capitalizing on several major megatrends such as digitalization, decarbonization, energy transition, and demographic change.
• To succeed, market players need to leverage their value propositions based on the sustainability objectives of their customers, leading to operational efficiencies, and business productivity objectives.

Competitive Intensity

• Why
• The hybrid work model, digitalization, and demand for flexible, sustainable spaces create opportunities for agile technology start-ups that provide AI-driven, cloud-based workplace solutions.
• Incumbents are under growing pressure to adapt and deliver more responsive, cost-effective, and experience-driven services, which is increasing the competition, driven by innovation and changing workforce demands.
• Frost Perspective
• Competitive intensity in the workplace management industry should not be ignored as new start-ups and digital-first business models rapidly influence market expectations by offering smarter, faster, and more cost-effective solutions.
• To stay relevant, legacy players must re-evaluate their existing strategies and proactively address the disruptive forces redefining customer value and service delivery.

Growth Restraints

• Intense pricing competition undermines the financial sustainability of flexible workplace solutions, while market saturation complicates differentiation among homogeneous vendors. Rising operating costs exacerbate consolidation pressures in an increasingly competitive sector, and incumbents' asymmetric resource dominance creates barriers to entry for emerging businesses.
• The primary challenge in incorporating technology in workplace management is its integration with legacy systems. For example, integrating IoT-generated real-time data with existing operations systems is often hindered by incompatibilities and differences in data formats, as well as security risks during synchronization. System integration is made more difficult by organizational resistance to new platforms due to technical complexity.
• Workplace management and FM systems require access to accurate, integrated, and secure data for optimized operations. However, adoption barriers exist due to privacy regulations, technical limitations (e.g., data silos, poor data quality), and challenges in integrating legacy systems, which limit data-driven environmental optimization and decision-making.

Growth Drivers

• Technology adoption remains a key driver in the workplace management industry. Virtual machines, cloud computing, and augmented reality (AR) are among the innovations enabling seamless access to data and systems. Additionally, IoT and AI are helping to improve the efficiency and effectiveness of workplaces.
• Businesses realize the importance of employee experience in maintaining employee engagement and productivity. Clear communication, work-life balance, and employee experience are top priorities in creating a productive and efficient workplace.
• Organizations adopt sustainability practices to meet regulatory standards, reduce operational costs, and appeal to environmentally-conscious stakeholders. Workplace management propositions play a crucial role in pivoting sustainability efforts in the workplace by leveraging technology and strategy.
• Workplace management solutions drive substantial cost savings across organizations. While established companies utilize resource optimization strategies to manage their large workspaces, startups and smaller businesses are increasingly achieving cost optimization through shared workspaces.

Key Competitors

Flexible Workspace

• WeWork
• IWG
• The Executive Centre
• Servcorp
• Impact Hub
• Industrious (CBRE)

Space Management

• Skedda
• OfficeRnD
• Spacewell
• MRI Software
• Accruent
• FM:Systems
• Planon
• Eptura
• JLL
• Sodexo

FM System

• Vemco Group
• CBRE
• Facilio
• IBM Tririga
• TOPdesk
• Eptura
• Tigerinx
• FM:Systems
• ISS

Occupancy Management

• Avigilon
• Green Koncepts
• JLL
• Spacewell
• Archibus

Workplace Consultancy

• Knight Frank
• Savills
• RPS Group
• Cundall
• Colliers
• Foster + Partners

Virtual Office

• Regus
• Servcorp
• Davinci Virtual Offices
• Alliance Virtual Offices
• Opus

Competitive Environment

Category

Details

Number of Competitors

• Approximately 150 major players

Competitive Factors

• Cost, performance, support, technology, reliability, innovation, service, customization, expertise

Key End-user Industry Verticals

• Commercial offices, manufacturing, healthcare, education, government, retail, hospitality

Leading Competitors

• IWG, Spacewell, JLL, WeWork, Eptura, CBRE, FM:Systems

Other Notable Competitors

• Planon, IBM Tririga, Avigilon, Knight Frank

Distribution Structure

• Direct sales, value-added resellers, online marketplace, partnerships, referral network

Notable Industry News (2023-2025)

• May 2023: Willowmoore Pte Ltd and CBM Pte Ltd announced their partnership to develop a smart integrated facility management (IFM) platform.
• July 2023: Aldar Properties PJSC (Aldar), International Holding Company (IHC), and ADENEC Group teamed up to accelerate growth across the UAE and wider region.
• February 2024: CBRE completed the acquisition of J&J Worldwide Services, focusing on engineering services and facilities maintenance for the US federal government.

Competitive Environment

• Notable Industry News (2023-2025)
• February 2024: The Flexi Group announced the termination of its business combination agreement to acquire TG Venture Acquisition Corp, a Tsangs Group-sponsored special purpose acquisition firm. The initial deal was first announced in August 2022.
• June 2024: WeWork declared Chapter 11 bankruptcy in November 2023 and emerged from bankruptcy in June 2024 with plans for business restructuring and debt reduction.
• October 2024: JLL announced its acquisition of Raise Commercial Real Estate (Raise), a tech-powered brokerage that provides client solutions using a transformative digital real estate platform throughout the leasing lifecycle, from transaction to workplace analytics.
• January 2025: CBRE's acquisition of Industrious stands out as a notable new venture, aiming to bolster its workplace experience services, which will be parked under a new business segment called Building Operations and Experience.
• February 2025: Skedda launched AllBooked, a new booking platform tailored for community-oriented spaces. This launch, supported by a new product development team, indicates Skedda's focus on expanding its offerings to meet diverse space management needs.
• April 2025: Savills Ireland acquired Osborne King, a leading Northern Ireland commercial property agency. Osborne King will rebrand as Savills, enhancing Savills's services and market position in Ireland.

Table of Contents

Research Scope

• Scope of Analysis
• Segmentation
• Distribution Channels
• Industry Structure

Strategic Imperatives

• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™
• The Impact of the Top 3 Strategic Imperatives on the Workplace Management Industry

Growth Opportunity Analysis

• Workplace Evolution
• Workplace Trends
• Digital Solutions for the Workplace
• Hybrid Work Culture and Workplace
• Growth Metrics
• Growth Drivers
• Growth Driver Analysis
• Growth Restraints
• Growth Restraint Analysis
• Workplace Management Trend Overview
• Workplace Management Short-Term Trends
• Workplace Management Medium-Term Trends
• Workplace Management Long-Term Trends
• Competitive Environment
• Key Competitors
• Proposition of Market Participants-IWG
• Proposition of Market Participants-Eptura
• Proposition of Market Participants-CBRE
• Proposition of Market Participants-Impact Hub
• Proposition of Market Participants-Planon

Technology Strategy and Digital Innovation

• Technology Strategy and Digital Innovation Overview
• Technology Strategy and Digital Innovation: Workplace Sustainability and ESG Alignment
• Technology Strategy and Digital Innovation: Workplace Sustainability and ESG Alignment-Impact Hub and IWG
• Technology Strategy and Digital Innovation: Integration and Investment in IoT-related Technologies
• Technology Strategy and Digital Innovation: Integration and Investment in IoT-related Technologies-FM:Systems and IWG
• Technology Strategy and Digital Innovation: AI-driven Workplace Management
• Technology Strategy and Digital Innovation: AI-driven Workplace Management-Eptura and CBRE
• Technology Strategy and Digital Innovation: Employee Experience and Workplace Comfort
• Technology Strategy and Digital Innovation: Employee Experience and Workplace Comfort-WeWork and Hub Australia
• Technology Strategy and Digital Innovation: Workplace Security in the Digital Age
• Technology Strategy and Digital Innovation: Workplace Security in the Digital Age-CBRE and JLL
• Technology Strategy and Digital Innovation: Operational Efficiency Through Building Systems
• Technology Strategy and Digital Innovation: Operational Efficiency through Building Systems-Johnson Controls and Schneider Electric
• Technology Strategy and Digital Innovation: Metaverse as a Strategic Workplace Enabler
• Technology Strategy and Digital Innovation: Metaverse as a Strategic Workplace Enabler-Kumospace and Spatial
• Technology Strategy and Digital Innovation: Digital Twin Ecosystem for Data-driven Workplace Insights
• Technology Strategy and Digital Innovation: Digital Twin Ecosystem for Data-driven Workplace Insights-Planon and Eptura
• Technology Strategy and Digital Innovation: Asset-light Model in Shared Workspaces
• Technology Strategy and Digital Innovation: Asset-light Model in Shared Workspaces-IWG and Awfis

Growth Opportunity Universe

• Growth Opportunity 1: Workplace Digitalization
• Growth Opportunity 2: Workplace Automation
• Growth Opportunity 3: Partnerships on Workplace Advancement

Appendix & Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• List of Exhibits
• Legal Disclaimer