세계 자동차 애프터마켓에서의 AI

This analysis examines the AI applications reshaping the automotive aftermarket ecosystem, exploring key adoption areas, regional dynamics, emerging use cases, and AI-driven investments driving change in operations and business models. Structured into six core segments, the report focuses on major value chain streams: Remote and On-Bay Diagnostics and Orchestration, Returns and Claims Automation, Computer Vision and Diagnostics, Inventory and Supply Chain Optimization, Catalog and Fitment Management/Parts Intelligence, and CRM and Workshop Management Systems. Each segment evaluates service activities before and after AI implementation, quantifying operational improvements and highlighting key value creation opportunities. The study also profiles leading suppliers, assessing their service capabilities and competitive positioning. Additionally, the report discusses regional adoption trends and investment priorities among dealers, distributors, and IAM workshops. Finally, it offers a 5-year strategic outlook for AI in the aftermarket, with three key predictions that will shape the industry’s future.

Table of Contents

Strategic Imperatives

• Why is it Increasingly Difficult to Grow?
• The Strategic Imperative 8™
• The Impact of the Top 3 Strategic Imperatives on AI in the Global Automobile Aftermarket - Workshops and Distributors
• Scope of Analysis
• Key Questions the Study Addresses
• Key Findings

Segmentation

• Key Suppliers
• Key Touchpoints - Workshops and Distributors/Retailers

AI Adoption as a Growth Generator in the Automobile Aftermarket

• Growth Drivers
• Growth Restraints

Growth Opportunity Analysis

• Key Adoption Trends - AI in Workshops and Distributors
• Regional Analysis of AI Adoption in the Automobile Aftermarket
• AI Investment and Use Case Analysis in the Aftermarket Value Chain
• AI-Related Supplier Activity in the Aftermarket Ecosystem
• Five-Year Strategic Scenarios (2025–2030)

Remote and On-Bay Problem Diagnostics and Orchestration

• Remote and On-Bay Problem Diagnostics and Orchestration - AI Augmentation
• Remote and On-Bay Problem Diagnostics and Orchestration - Key Suppliers

Returns and Claims Automation, Computer Vision, and Diagnostics

• Returns and Claims Automation, Computer Vision, and Diagnostics - AI Augmentation
• Returns and Claims Automation, Computer Vision, and Diagnostics - Key Suppliers

Inventory and Supply Chain Optimization

• Inventory and Supply Chain Optimization - AI Augmentation
• Inventory and Supply Chain Optimization - Key Suppliers

Catalog and Fitment Management/Parts Intelligence

• Catalog and Fitment Management/Parts Intelligence - AI Augmentation
• Catalog and Fitment Management/Parts Intelligence - Key Suppliers

CRM and Workshop Management System

• CRM and Workshop Management System - AI Augmentation
• CRM and Workshop Management System - Key Suppliers
• Key Takeaways

Three Big Predictions

Growth Opportunity Universe

• Growth Opportunity 1: AI-Powered Vehicle Aging Simulation and Digital Memory Platform
• Growth Opportunity 2: Connected Data Ecosystem
• Growth Opportunity 3: AI-Powered Counterfeit Parts Detection and Digital Traceability

Next Steps

• Benefits and Impacts of Growth Opportunities
• Next Steps
• List of Exhibits
• Legal Disclaimer