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디지털 전환에서 최종사용자의 우선순위 : 라틴아메리카(2019년)

End User Priorities in Digital Transformation, Latin America, 2019

리서치사 Frost & Sullivan
발행일 2019년 11월 상품 코드 917446
페이지 정보 영문 65 Pages
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디지털 전환에서 최종사용자의 우선순위 : 라틴아메리카(2019년) End User Priorities in Digital Transformation, Latin America, 2019
발행일 : 2019년 11월 페이지 정보 : 영문 65 Pages

라틴아메리카의 정보기술(IT)에 대한 현재 이용 동향 및 향후 의사결정 행동에 대해 조사했으며, 기업이 현재 직면하고 있는 IT 관련 과제, 디지털 전환 상황, 현재 및 향후의 비지니스 통신 기술 이용, 통신 기술에 대한 투자를 촉진하는 요인, IT 및 통신 동향, 이용 가능한 IT 예산 등에 대해 분석했습니다.

조사 범위와 방법

주요 조사 결과 요약

디지털 전환에서 최종사용자의 우선순위 : 사업 목표에 대한 기업의 실적은?

  • 사업 목표 Top 3
  • 사업 목표 Top 3 : 사업 규모별
  • 목표에 대한 기업 실적 측정 : 상위 2개사
  • 디지털 전환 전략 실행 단계
  • 주요 IT 과제
  • 주요 IT 촉진요인 : 기업 규모별
  • IT/통신 구입의 중요한 의사결정 요인
  • 주요 보안 위협 : 기업 규모별
  • 현재의 IT 투자
  • 현재 사용자의 주요 IT 투자 계획
  • 비사용자의 주요 IT 투자 계획
  • 현재 이용하고 있는 디지털 솔루션

신기술 - 사물인터넷/커넥티드 디바이스(IoT)

  • IoT 투자 계획
  • IoT 실행 단계
  • IoT의 경쟁상 이점
  • IoT 투자의 이유
  • IoT 설치와 관련된 문제

신기술 - 인공지능 및 머신러닝(AI)

  • AI 투자 계획
  • AI 실행 단계
  • AI의 경쟁상 이점
  • AI 투자의 이유
  • AI 설치와 관련된 문제

신기술 - 블록체인/분산 원장 기술(DLT)

  • 블록체인 투자 계획
  • 블록체인 실행 단계
  • 블록체인의 경쟁상 이점
  • 블록체인 투자의 이유
  • 블록체인 설치와 관련된 문제

디지털 전환에서 최종사용자의 우선순위 : IT 예산 및 투자 계획

  • 매출 성장
  • IT 예산에 배분된 매출의 비율
  • 예산 배분 : 현재 솔루션에 대한 투자 vs. 신솔루션의 구입
  • IT 및 통신 예산 배분
  • 매출 성장과 IT 투자의 상관관계
  • 성공 및 성장을 위한 전략적 원칙

디지털 전환 : 결론

Frost & Sullivan 소개

KSM 19.12.10

Gain an Understanding of Top Corporate Objectives & Critical Success Factors

The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Latin America, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics' Omnichannel Marketing, Customer Experience Management, Cyber Security, Internet of Things, Enterprise Content and Business Processes Management, Fintech, and API/CPaaS (Application Programming Interface/Communications Platforms as a Service) Strategy.

Research Scope:

  • Understand the IT-related challenges organizations face today
  • Monitor the status of digital transformation including newer solutions such as Artificial Intelligence (AI), Augmented Reality/Virtual Reality (AR/VR), and mCommerce
  • Assess the current and future use of business communications technologies
  • Evaluate factors that drive investments in communications technologies
  • Gauge IT and communications trends
  • Appraise available IT budgets

Research Highlights:

  • Almost half of responds report that their top business priorities are to improve operational efficiencies and customer experience (CX) and satisfaction.
  • Similarly, enhancing CX, improving digital presence, and boosting creativity and innovation are the top 3 IT Drivers.
  • The top challenges for IT departments include ensuring network stability/reliability, systems integration, managing multi-vendor solutions, and aligning IT/telecom with business strategies.
  • When asked about security, respondents cited misconfiguration, insider threats, and malware as the three main potential threats to their companies.

Table of Contents

Research Objectives and Methods

  • Research Objectives
  • Survey Methodology
  • End User Priorities in Digital Transformation-Respondent IT Decision Maker Profile, Latin America, 2019
  • End User Priorities in Digital Transformation-Respondent IT Decision Maker Profile, Latin America, 2019 (continued)
  • End User Priorities in Digital Transformation-Respondent's Job Titles, Latin America, 2019

Summary of Key Findings

  • Top Business Priorities and Challenges Faced by IT Departments
  • Current Use of Emerging Solutions
  • Purchase Decision Making and Future Investments

End User Priorities In Digital Transformation- How Are Companies Performing Against Their Business Goals?

  • End User Priorities in Digital Transformation-Top 3 Business Goals, Latin America, 2019 to 2020
  • End User Priorities in Digital Transformation-Top 3 Business Goals, by Business Size, Latin America, 2019 to 2020
  • End User Priorities in Digital Transformation-Company Performance Measurements Against Own Targets, Top 2 Boxes, Latin America, 2019
  • End User Priorities in Digital Transformation-Stage of Digital Transformation Strategy Implementation, Latin America, 2019
  • End User Priorities in Digital Transformation-Top IT Challenges, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation-Top IT Drivers by Business Size, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation-Critical Decision Making Factors for IT/Telecom Purchases, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation-Top Security Threats by Business Size, Latin America, 2019
  • End User Priorities in Digital Transformation-IT Investments Today, Latin America, 2019
  • End User Priorities in Digital Transformation-Top Planned IT Investments Among Current Users, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation-Top Planned IT Investments Among Non-Users, Latin America, 2020 to 2021
  • End User Priorities in Digital Transformation-Digital Solutions in use Today, Latin America, 2019

Emerging Technologies-Internet of Things /Connected Devices (IoT)

  • End User Priorities in Digital Transformation-IoT Investment Plan, Latin America, 2019
  • End User Priorities in Digital Transformation-Implementation Stage of IoT, Latin America, 2019
  • End User Priorities in Digital Transformation-Competitive Advantages of IoT, Latin America, 2019
  • End User Priorities in Digital Transformation-Reasons for IoT Investment, Latin America, 2019
  • End User Priorities in Digital Transformation-Concerns around IoT Installations, Latin America, 2019

Emerging Technologies-Artificial Intelligence & Machine Learning (AI)

  • End User Priorities in Digital Transformation-AI Investment Plan, Latin America, 2019
  • End User Priorities in Digital Transformation-Implementation Stage of AI, Latin America, 2019
  • End User Priorities in Digital Transformation-Competitive Advantages of AI, Latin America, 2019
  • End User Priorities in Digital Transformation-Reasons for AI Investments, Latin America, 2019
  • End User Priorities in Digital Transformation-Concerns Around AI Installations, Latin America, 2019

Emerging Technologies-Blockchain/Distributed Ledger Technology (DLT)

  • End User Priorities in Digital Transformation-Blockchain Investment Plan, Latin America, 2019
  • End User Priorities in Digital Transformation-Implementation Stage of Blockchain (DLT), Latin America, 2019
  • End User Priorities in Digital Transformation-Competitive Advantages of Blockchain, Latin America, 2019
  • End User Priorities in Digital Transformation-Reasons for Blockchain Investment, Latin America, 2019
  • End User Priorities in Digital Transformation-Concerns Around Blockchain Installations, Latin America, 2019

End User Priorities in Digital Transformation-IT Budgets & Plans for Investments

  • Top End User Priorities Digital Transformation-Revenue Growth, Latin America, 2019
  • End User Priorities in Digital Transformation-Percent of Revenues Allocated to IT Budget, Latin America, 2019
  • End User Priorities in Digital Transformation-Global Budget Allocation: Investing in Current Solutions vs. Buying New solutions, Latin America, 2019
  • End User Priorities in Digital Transformation-Global IT and Telecom Budget Allocation, Latin America, 2019
  • End User Priorities in Digital Transformation-Correlation between Revenue Growth and IT Investments, Latin America, 2019
  • Strategic Imperatives for Success and Growth

Digital Transformation-The Last Word

  • The Last Word-The Three Big Predictions
  • Legal Disclaimer

The Frost & Sullivan Story

  • The Frost & Sullivan Story
  • Value Proposition-Future of Your Company & Career
  • Global Perspective
  • Industry Convergence
  • 360º Research Perspective
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