세계의 BPO 비즈니스 애널리틱스 시장

Global BPO Business Analytics Market to Reach US$83.3 Billion by 2030

The global market for BPO Business Analytics estimated at US$37.8 Billion in the year 2023, is expected to reach US$83.3 Billion by 2030, growing at a CAGR of 12.0% over the analysis period 2023-2030. BFSI End-Use, one of the segments analyzed in the report, is expected to record a 13.2% CAGR and reach US$30.3 Billion by the end of the analysis period. Growth in the Retail End-Use segment is estimated at 12.4% CAGR over the analysis period.

The U.S. Market is Estimated at US$9.9 Billion While China is Forecast to Grow at 11.1% CAGR

The BPO Business Analytics market in the U.S. is estimated at US$9.9 Billion in the year 2023. China, the world's second largest economy, is forecast to reach a projected market size of US$12.8 Billion by the year 2030 trailing a CAGR of 11.1% over the analysis period 2023-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 11.2% and 10.0% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 8.6% CAGR.

Global BPO Business Analytics Market - Key Trends and Drivers Summarized

How Is BPO Business Analytics Shaping the Outsourcing Landscape?

BPO business analytics has emerged as a transformative tool in the outsourcing industry, enabling organizations to make data-driven decisions that optimize operations and improve customer outcomes. Business Process Outsourcing (BPO) firms are increasingly integrating advanced analytics solutions into their service offerings to enhance value creation for clients. These analytics tools process vast amounts of data collected from various BPO functions, such as customer service, human resources, and finance, to provide actionable insights. With the rising demand for real-time decision-making and predictive analytics, BPO providers are leveraging technologies such as artificial intelligence (AI), machine learning (ML), and big data analytics to offer more sophisticated services.

What Are the Key Segments in the BPO Business Analytics Market?

Service types include descriptive, diagnostic, predictive, and prescriptive analytics, each offering varying levels of insight. Applications of BPO business analytics span across industries such as finance and accounting, human resources, healthcare, customer service, and supply chain management. The end-user industries range from BFSI (banking, financial services, and insurance) to healthcare, retail, telecommunications, and manufacturing. Each industry leverages BPO analytics differently, with financial services focusing on risk mitigation and compliance, while retail may focus on customer segmentation and demand forecasting. Geographically, the market is expanding in North America and Europe, where the adoption of advanced analytics is high, while the Asia-Pacific region is becoming a hub for outsourcing and data analytics services.

What Technological Innovations Are Driving the BPO Business Analytics Market?

Technological advancements are the backbone of the BPO business analytics market. The rise of AI and ML is allowing BPO firms to offer predictive and prescriptive analytics, giving clients a competitive edge through trend forecasting and real-time decision-making. Natural Language Processing (NLP) is enhancing customer service analytics, enabling companies to derive insights from unstructured data such as customer interactions and feedback. Additionally, the integration of cloud computing is revolutionizing data storage and accessibility, allowing analytics services to be offered remotely with greater flexibility and scalability. Robotic Process Automation (RPA) is also playing a significant role by automating repetitive tasks and integrating analytics for continuous improvement.

What Factors Are Driving Growth in the BPO Business Analytics Market?

The growth in the BPO business analytics market is driven by several factors, including the increasing demand for data-driven decision-making, advancements in AI and ML technologies, and the need for operational efficiency. Companies are turning to BPO analytics to optimize processes, reduce costs, and improve customer satisfaction. The growing focus on real-time insights and predictive analytics is pushing BPO firms to adopt advanced technologies, while the shift toward digital transformation in industries such as finance, healthcare, and retail is expanding the market. Furthermore, the global expansion of outsourcing services, particularly in emerging economies, is fueling demand for analytics solutions that enhance business performance.

Select Competitors (Total 49 Featured) -

• Accenture
• Calabrio, Inc.
• CallMiner, Inc.
• Capgemini SE
• Cognizant Technology Solutions U.S. Corporation
• IBM Corporation
• Infosys Ltd.
• Intellicus
• NTT DATA, Inc.
• Outsourcing S.A

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

• 1. MARKET OVERVIEW
  • Influencer Market Insights
  • World Market Trajectories
  • Impact of Covid-19 and a Looming Global Recession
  • BPO Business Analytics - Global Key Competitors Percentage Market Share in 2024 (E)
  • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
• 2. FOCUS ON SELECT PLAYERS
• 3. MARKET TRENDS & DRIVERS
  • Rising Adoption of Data-Driven Decision Making Spurs Growth in BPO Business Analytics
  • Technological Innovations in AI and Machine Learning Strengthen Business Case for Advanced Analytics Solutions
  • Increasing Focus on Customer Experience Optimization Expands Addressable Market for BPO Analytics Services
  • Surge in Demand for Real-Time Data Insights Drives Adoption of Predictive Analytics in BPO
  • Growing Use of Cloud-Based Platforms for Business Analytics Expands Market Opportunities
  • Technological Advancements in Natural Language Processing (NLP) Propel Growth in BPO Analytics
  • Expansion of Automation and Robotic Process Automation (RPA) Technologies Enhances Efficiency in BPO Analytics
  • Technological Innovations in Big Data Analytics Accelerate Adoption in BPO Industry
  • Rising Adoption of Business Analytics in HR and Talent Management Expands Market Scope
  • Increasing Use of Advanced Analytics in Financial Services Drives Growth in BPO Analytics
  • Technological Innovations in Visualization and Dashboards Strengthen Data Accessibility for Decision Makers
  • Growing Focus on Leveraging Analytics for Competitive Advantage Sustains Growth in BPO Business Analytics
• 4. GLOBAL MARKET PERSPECTIVE
  • TABLE 1: World BPO Business Analytics Market Analysis of Annual Sales in US$ Million for Years 2014 through 2030
  • TABLE 2: World Recent Past, Current & Future Analysis for BPO Business Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 3: World Historic Review for BPO Business Analytics by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 4: World 16-Year Perspective for BPO Business Analytics by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2014, 2024 & 2030
  • TABLE 5: World Recent Past, Current & Future Analysis for BFSI End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 6: World Historic Review for BFSI End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 7: World 16-Year Perspective for BFSI End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
  • TABLE 8: World Recent Past, Current & Future Analysis for Retail End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 9: World Historic Review for Retail End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 10: World 16-Year Perspective for Retail End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
  • TABLE 11: World Recent Past, Current & Future Analysis for Healthcare End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 12: World Historic Review for Healthcare End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 13: World 16-Year Perspective for Healthcare End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
  • TABLE 14: World Recent Past, Current & Future Analysis for Manufacturing End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 15: World Historic Review for Manufacturing End-Use by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 16: World 16-Year Perspective for Manufacturing End-Use by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030
  • TABLE 17: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 18: World Historic Review for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 19: World 16-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Sales for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2014, 2024 & 2030

III. MARKET ANALYSIS

• UNITED STATES
  • BPO Business Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2024 (E)
  • TABLE 20: USA Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 21: USA Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 22: USA 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• CANADA
  • TABLE 23: Canada Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 24: Canada Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 25: Canada 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• JAPAN
  • BPO Business Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2024 (E)
  • TABLE 26: Japan Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 27: Japan Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 28: Japan 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• CHINA
  • BPO Business Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2024 (E)
  • TABLE 29: China Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 30: China Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 31: China 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• EUROPE
  • BPO Business Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2024 (E)
  • TABLE 32: Europe Recent Past, Current & Future Analysis for BPO Business Analytics by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2023 through 2030 and % CAGR
  • TABLE 33: Europe Historic Review for BPO Business Analytics by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 34: Europe 16-Year Perspective for BPO Business Analytics by Geographic Region - Percentage Breakdown of Value Sales for France, Germany, Italy, UK and Rest of Europe Markets for Years 2014, 2024 & 2030
  • TABLE 35: Europe Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 36: Europe Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 37: Europe 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• FRANCE
  • BPO Business Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2024 (E)
  • TABLE 38: France Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 39: France Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 40: France 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• GERMANY
  • BPO Business Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2024 (E)
  • TABLE 41: Germany Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 42: Germany Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 43: Germany 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• ITALY
  • TABLE 44: Italy Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 45: Italy Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 46: Italy 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• UNITED KINGDOM
  • BPO Business Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2024 (E)
  • TABLE 47: UK Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 48: UK Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 49: UK 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• REST OF EUROPE
  • TABLE 50: Rest of Europe Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 51: Rest of Europe Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 52: Rest of Europe 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• ASIA-PACIFIC
  • BPO Business Analytics Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2024 (E)
  • TABLE 53: Asia-Pacific Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 54: Asia-Pacific Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 55: Asia-Pacific 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030
• REST OF WORLD
  • TABLE 56: Rest of World Recent Past, Current & Future Analysis for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses - Independent Analysis of Annual Sales in US$ Million for the Years 2023 through 2030 and % CAGR
  • TABLE 57: Rest of World Historic Review for BPO Business Analytics by End-Use - BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses Markets - Independent Analysis of Annual Sales in US$ Million for Years 2014 through 2022 and % CAGR
  • TABLE 58: Rest of World 16-Year Perspective for BPO Business Analytics by End-Use - Percentage Breakdown of Value Sales for BFSI End-Use, Retail End-Use, Healthcare End-Use, Manufacturing End-Use and Other End-Uses for the Years 2014, 2024 & 2030

IV. COMPETITION