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시장보고서
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1650797

세계의 콜센터 인공지능(AI) 시장

Artificial Intelligence (AI) in Call Centers
발행일: | 리서치사: Global Industry Analysts, Inc. | 페이지 정보: 영문 457 Pages | 배송안내 : 1-2일 (영업일 기준)

    
    
    



※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.

콜센터 인공지능(AI) 세계 시장, 2030년까지 90억 달러에 달할 전망

2024년에 25억 달러로 추정되는 콜센터 인공지능(AI) 세계 시장은 2024년부터 2030년까지 연평균 23.5%로 성장하여 2030년에는 90억 달러에 달할 것으로 예상됩니다. 본 보고서에서 분석한 부문 중 하나인 AI Compute Platforms는 CAGR 22.1%를 기록하여 분석 기간 동안 35억 달러에 달할 것으로 예상되며, AI 솔루션 부문의 성장률은 분석 기간 동안 CAGR 23.9%로 추정됩니다.

미국 시장은 약 7억 500만 달러, 중국은 CAGR 26.5%로 성장 전망

미국의 콜센터 인공지능(AI) 시장은 2024년 7억 500만 달러에 달할 것으로 예상됩니다. 세계 2위의 경제 대국인 중국은 2030년까지 9억 5,270만 달러의 시장 규모에 도달할 것으로 예상되며, 분석 기간인 2024-2030년 동안 26.5배의 연평균 성장률(CAGR)을 기록할 것으로 예상됩니다. 다른 주목할 만한 지역 시장으로는 일본과 캐나다가 있으며, 분석 기간 동안 각각 19.9% 및 20.5%의 CAGR을 기록할 것으로 예측됩니다. 유럽에서는 독일이 약 22.2%의 CAGR로 성장할 것으로 예상됩니다.

콜센터 인공지능(AI) 세계 시장 - 주요 동향 및 촉진요인 정리

콜센터 인공지능(AI)은 기계학습, 자연어 처리, 음성 인식 등 AI 기술을 통합하여 콜센터 업무의 효율성과 효과를 향상시키는 것을 말하며, AI는 콜센터가 대량의 전화를 처리하고 고객 서비스를 제공할 수 있는 능력을 향상시킵니다. 일상적인 업무를 자동화함으로써 인간 상담원은 더 복잡한 문제에 집중할 수 있게 되어 전반적인 생산성과 고객 만족도를 향상시킬 수 있습니다. 콜센터에서의 AI 적용에는 첫 번째 고객 응대를 담당하는 챗봇과 가상 비서, 전화 응대 및 라우팅을 최적화하는 예측 분석, 고객의 감정을 측정하고 그에 따라 대응을 조정하는 감정 분석 등이 포함됩니다.

콜센터에 AI를 도입하여 고객 서비스 및 지원 환경을 획기적으로 변화시켰으며, AI 기반 시스템은 24시간 365일 고객 서비스를 제공하여 전 세계 고객의 접근성과 편의성을 향상시킵니다. 이러한 시스템은 대화를 통해 학습하고 지속적으로 개선하도록 설계되어 시간이 지남에 따라 문의를 효과적으로 해결할 수 있는 능력이 향상됩니다. 예를 들어, 딥러닝(딥러닝)을 탑재한 챗봇은 고객의 문의를 정확하게 분석 및 답변하여 사람의 개입 필요성을 줄일 수 있습니다. 또한, AI 분석 도구는 고객의 문의 패턴을 파악하여 사전 예방적 서비스와 미래 니즈를 예측할 수 있도록 도와줍니다. 이러한 개인화되고 효율적인 서비스는 고객 만족도를 높일 뿐만 아니라 충성도와 신뢰를 구축하여 경쟁 시장에서 매우 중요한 요소로 작용할 수 있습니다.

AI 기반 콜센터 시장의 성장은 몇 가지 요인에 의해 이루어지고 있습니다. 주요 요인 중 하나는 빠른 응답 시간 및 24시간 지원과 같은 고객 서비스 경험 향상에 대한 수요가 증가하고 있으며, AI 기술은 이를 제공하는 데 적합합니다. 또한 클라우드 기반 AI 솔루션의 보급으로 진입장벽이 낮아져 더 많은 기업이 인프라에 대한 대규모 초기 투자 없이도 고급 AI를 통합할 수 있게 되었으며, AI의 기술적 진보, 특히 자연어 이해와 기계학습은 복잡한 고객 문의를 이해하고 대응하는 가상 에이전트의 효율성을 크게 향상시키고 있습니다. 또한 비즈니스가 전 세계로 확장됨에 따라 AI의 다국어 지원 제공 능력은 점점 더 중요해져 이 기술의 보급을 더욱 촉진하고 있습니다.

부문

컴포넌트(컴퓨팅 플랫폼, 솔루션, 서비스), 배포(클라우드, 온프레미스), 최종사용자(BFSI, IT 및 통신, 소비재 및 소매, 정부, 헬스케어, 여행 및 숙박, 기타 최종사용자)

조사 대상 기업 사례(총 111개사)

  • Accenture PLC
  • Adobe Inc.
  • Atos SE
  • Amazon Web Services, Inc.
  • AMDOCS
  • Abaxx Technologies Corp. Ltd.
  • [24]7.ai, Inc.
  • 3CLogic
  • AlmavivA SpA
  • Afiniti
  • Appen Ltd.
  • ACMETICS, Inc.
  • Arbela Technologies Corporation
  • American Traffic Solutions, Inc.
  • ASAPP Info Global Services

목차

제1장 조사 방법

제2장 주요 요약

  • 시장 개요
  • 주요 기업
  • 시장 동향과 성장 촉진요인
  • 세계 시장 전망

제3장 시장 분석

  • 미국
  • 캐나다
  • 일본
  • 중국
  • 유럽
  • 프랑스
  • 독일
  • 이탈리아
  • 영국
  • 기타 유럽
  • 아시아태평양
  • 기타 지역

제4장 경쟁

ksm 25.02.21

Global Artificial Intelligence (AI) in Call Centers Market to Reach US$9.0 Billion by 2030

The global market for Artificial Intelligence (AI) in Call Centers estimated at US$2.5 Billion in the year 2024, is expected to reach US$9.0 Billion by 2030, growing at a CAGR of 23.5% over the analysis period 2024-2030. AI Compute Platforms, one of the segments analyzed in the report, is expected to record a 22.1% CAGR and reach US$3.5 Billion by the end of the analysis period. Growth in the AI Solutions segment is estimated at 23.9% CAGR over the analysis period.

The U.S. Market is Estimated at US$705.0 Million While China is Forecast to Grow at 26.5% CAGR

The Artificial Intelligence (AI) in Call Centers market in the U.S. is estimated at US$705.0 Million in the year 2024. China, the world's second largest economy, is forecast to reach a projected market size of US$952.7 Million by the year 2030 trailing a CAGR of 26.5% over the analysis period 2024-2030. Among the other noteworthy geographic markets are Japan and Canada, each forecast to grow at a CAGR of 19.9% and 20.5% respectively over the analysis period. Within Europe, Germany is forecast to grow at approximately 22.2% CAGR.

Global Artificial Intelligence (AI) in Call Center Market - Key Trends and Drivers Summarized

Artificial Intelligence (AI) in call centers refers to the integration of AI technologies, such as machine learning, natural language processing, and speech recognition, to improve the efficiency and effectiveness of call center operations. AI enhances the capabilities of call centers in handling large volumes of calls and providing customer service. By automating routine tasks, AI allows human agents to focus on more complex issues, thus improving overall productivity and customer satisfaction. AI applications in call centers include chatbots and virtual assistants that can handle initial customer interactions, predictive analytics to optimize call handling and routing, and sentiment analysis to gauge customer emotions and tailor responses accordingly.

The implementation of AI in call centers has dramatically transformed the landscape of customer service and support. AI-driven systems provide 24/7 customer service, which improves accessibility and convenience for customers around the globe. These systems are designed to learn from interactions and continuously improve, thereby increasing their ability to resolve queries effectively over time. For instance, chatbots equipped with deep learning can analyze and respond to customer inquiries with high precision, reducing the need for human intervention. Moreover, AI analytics tools can identify patterns in customer calls, enabling proactive service and the anticipation of future needs. This level of personalized and efficient service not only enhances customer satisfaction but also builds loyalty and trust, crucial elements in competitive markets.

The growth in the AI-driven call center market is driven by several factors. One major driver is the increasing demand for enhanced customer service experiences, including quicker response times and 24-hour support, which AI technologies are well-equipped to provide. Additionally, the proliferation of cloud-based AI solutions has lowered the barrier for entry, allowing more companies to integrate advanced AI without the need for extensive initial investment in infrastructure. Technological advancements in AI, particularly in natural language understanding and machine learning, have significantly improved the effectiveness of virtual agents in understanding and responding to complex customer queries. Furthermore, as businesses expand globally, the ability to provide multilingual support through AI becomes increasingly important, driving further adoption of the technology.

SCOPE OF STUDY:

The report analyzes the Artificial Intelligence (AI) in Call Centers market in terms of units by the following Segments, and Geographic Regions/Countries:

Segments:

Component (Compute Platforms, Solutions, Services); Deployment (Cloud, On-Premise); End-Use (BFSI, IT & Telecom, Consumer Goods & Retail, Government, Healthcare, Travel & Hospitality, Other End-Uses)

Geographic Regions/Countries:

World; USA; Canada; Japan; China; Europe; France; Germany; Italy; UK; Rest of Europe; Asia-Pacific; Rest of World.

Select Competitors (Total 111 Featured) -

  • Accenture PLC
  • Adobe Inc.
  • Atos SE
  • Amazon Web Services, Inc.
  • AMDOCS
  • Abaxx Technologies Corp. Ltd.
  • [24]7.ai, Inc.
  • 3CLogic
  • AlmavivA SpA
  • Afiniti
  • Appen Ltd.
  • ACMETICS, Inc.
  • Arbela Technologies Corporation
  • American Traffic Solutions, Inc.
  • ASAPP Info Global Services

TABLE OF CONTENTS

I. METHODOLOGY

II. EXECUTIVE SUMMARY

  • 1. MARKET OVERVIEW
    • Artificial Intelligence (AI) in Call Centers - Global Key Competitors Percentage Market Share in 2024 (E)
    • Competitive Market Presence - Strong/Active/Niche/Trivial for Players Worldwide in 2024 (E)
    • What is AI, Why Is It Important & How Is It Transforming the World?
    • Outlook for AI
    • Disrupting Eons-Old Human Industrial, Economic & Social Activities, the Powerful Combination of Human & Artificial Intelligence Will Define Humanity's Future: Global Opportunity for AI (In US$ Billion) for Years 2021, 2023, 2025 and 2027
    • Global Economic Outlook
    • Recent Market Activity
    • Innovations
  • 2. FOCUS ON SELECT PLAYERS
  • 3. MARKET TRENDS & DRIVERS
    • Focus on Building Robust Customer Relationships Provides the Foundation for the Growing Adoption of AI in Call Centers
    • Here's How AI Promises To Revolutionize the Call Center Industry
    • Call Centers: A Primer
    • AI & Call Centers: A Powerful Combo
    • Call Centers Step Up Investments in Conversational AI
    • The Age of Self Service Spearheads the Rise of AI in Call Centers
    • AI-Powered Call Centers Transform Patient Experience in the Healthcare Industry
    • AI-Powered Call Centers Promote Uninterrupted Customer Service in the Telecommunications Industry
    • Robust Rise of e-Commerce & m-Commerce to Support Market Growth
    • Global B2C E-Commerce Sales in US$ Trillion for the Years 2017, 2019, 2021 and 2023
    • Against the Backdrop of Robust Online Sales & Competition, eCommerce Call Centers Step Up Focus on AI Based Capabilities
  • 4. GLOBAL MARKET PERSPECTIVE
    • TABLE 1: World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 2: World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets for Years 2025 & 2030
    • TABLE 3: World Recent Past, Current & Future Analysis for Compute Platforms by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 4: World 6-Year Perspective for Compute Platforms by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 5: World Recent Past, Current & Future Analysis for Solutions by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 6: World 6-Year Perspective for Solutions by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 7: World Recent Past, Current & Future Analysis for Services by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 8: World 6-Year Perspective for Services by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 9: World Recent Past, Current & Future Analysis for Cloud by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 10: World 6-Year Perspective for Cloud by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 11: World Recent Past, Current & Future Analysis for On-Premise by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 12: World 6-Year Perspective for On-Premise by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 13: World Recent Past, Current & Future Analysis for BFSI by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 14: World 6-Year Perspective for BFSI by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 15: World Recent Past, Current & Future Analysis for IT & Telecom by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 16: World 6-Year Perspective for IT & Telecom by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 17: World Recent Past, Current & Future Analysis for Consumer Goods & Retail by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 18: World 6-Year Perspective for Consumer Goods & Retail by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 19: World Recent Past, Current & Future Analysis for Government by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 20: World 6-Year Perspective for Government by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 21: World Recent Past, Current & Future Analysis for Healthcare by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 22: World 6-Year Perspective for Healthcare by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 23: World Recent Past, Current & Future Analysis for Travel & Hospitality by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 24: World 6-Year Perspective for Travel & Hospitality by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 25: World Recent Past, Current & Future Analysis for Other End-Uses by Geographic Region - USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 26: World 6-Year Perspective for Other End-Uses by Geographic Region - Percentage Breakdown of Value Revenues for USA, Canada, Japan, China, Europe, Asia-Pacific and Rest of World for Years 2025 & 2030
    • TABLE 27: World Artificial Intelligence (AI) in Call Centers Market Analysis of Annual Sales in US$ Thousand for Years 2020 through 2030

III. MARKET ANALYSIS

  • UNITED STATES
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United States for 2025 (E)
    • TABLE 28: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 29: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 30: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 31: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 32: USA Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 33: USA 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • CANADA
    • TABLE 34: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 35: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 36: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 37: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 38: Canada Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 39: Canada 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • JAPAN
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Japan for 2025 (E)
    • TABLE 40: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 41: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 42: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 43: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 44: Japan Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 45: Japan 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • CHINA
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in China for 2025 (E)
    • TABLE 46: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 47: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 48: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 49: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 50: China Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 51: China 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • EUROPE
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Europe for 2025 (E)
    • TABLE 52: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Geographic Region - France, Germany, Italy, UK and Rest of Europe Markets - Independent Analysis of Annual Revenues in US$ Thousand for Years 2024 through 2030 and % CAGR
    • TABLE 53: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Geographic Region - Percentage Breakdown of Value Revenues for France, Germany, Italy, UK and Rest of Europe Markets for Years 2025 & 2030
    • TABLE 54: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 55: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 56: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 57: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 58: Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 59: Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • FRANCE
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in France for 2025 (E)
    • TABLE 60: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 61: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 62: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 63: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 64: France Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 65: France 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • GERMANY
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Germany for 2025 (E)
    • TABLE 66: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 67: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 68: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 69: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 70: Germany Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 71: Germany 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • ITALY
    • TABLE 72: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 73: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 74: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 75: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 76: Italy Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 77: Italy 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • UNITED KINGDOM
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in the United Kingdom for 2025 (E)
    • TABLE 78: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 79: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 80: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 81: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 82: UK Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 83: UK 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • REST OF EUROPE
    • TABLE 84: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 85: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 86: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 87: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 88: Rest of Europe Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 89: Rest of Europe 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • ASIA-PACIFIC
    • Artificial Intelligence (AI) in Call Centers Market Presence - Strong/Active/Niche/Trivial - Key Competitors in Asia-Pacific for 2025 (E)
    • TABLE 90: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 91: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 92: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 93: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 94: Asia-Pacific Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 95: Asia-Pacific 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030
  • REST OF WORLD
    • TABLE 96: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Component - Compute Platforms, Solutions and Services - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 97: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Component - Percentage Breakdown of Value Revenues for Compute Platforms, Solutions and Services for the Years 2025 & 2030
    • TABLE 98: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by Deployment - Cloud and On-Premise - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 99: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by Deployment - Percentage Breakdown of Value Revenues for Cloud and On-Premise for the Years 2025 & 2030
    • TABLE 100: Rest of World Recent Past, Current & Future Analysis for Artificial Intelligence (AI) in Call Centers by End-Use - Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government - Independent Analysis of Annual Revenues in US$ Thousand for the Years 2024 through 2030 and % CAGR
    • TABLE 101: Rest of World 6-Year Perspective for Artificial Intelligence (AI) in Call Centers by End-Use - Percentage Breakdown of Value Revenues for Healthcare, Travel & Hospitality, Other End-Uses, BFSI, IT & Telecom, Consumer Goods & Retail and Government for the Years 2025 & 2030

IV. COMPETITION

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