시장보고서

상품코드

1574904

IT 운영 관리(ITOM) 소프트웨어 시장 규모, 점유율 및 동향 분석 보고서 : 배포별, 기업 규모별, 산업별, 지역별, 부문별 예측(2024-2030년)

IT Operations Management Software Market Size, Share & Trends Analysis Report By Deployment (Cloud, On-Premises), By Enterprise Size (Large Enterprises, SMEs), By Vertical (BFSI, IT & Telecom), By Region, And Segment Forecasts, 2024 - 2030

발행일: 2024년 09월 | 리서치사:

Grand View Research | 페이지 정보: 영문 100 Pages | 배송안내 : 2-10일 (영업일 기준)

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시장 규모 및 동향 :

세계 IT 운영 관리(ITOM) 소프트웨어 시장 규모는 2023년 507억 2,000만 달러로 추산되며, 2024년부터 2030년까지 연평균 10.9% 성장할 것으로 예상됩니다.

자동화 및 AI 솔루션에 대한 수요 증가로 업무 효율성이 향상되는 한편, 사용자 경험 향상과 규제 준수에 대한 요구가 IT 운영 관리(ITOM) 도구의 보급을 촉진하고 있습니다. 이러한 솔루션은 복잡한 IT 생태계를 관리하고 성능, 보안, 서비스 연속성을 보장하기 위해 점점 더 중요해지고 있습니다. 기업들은 증가하는 IT 복잡성을 해결하고, 운영을 최적화하며, 진화하는 보안 및 컴플라이언스 요건을 충족하기 위해 첨단 ITOM 기술에 투자하고 있습니다.

데브옵스(DevOps) 관행의 도입, IoT의 확대, 실시간 데이터 분석에 대한 요구는 조직이 운영을 간소화하고 의사결정을 강화하기 위해 노력하면서 ITOM 소프트웨어에 대한 필요성을 높이고 있습니다. 개발팀과 운영팀 간의 원활한 협업을 보장하는 동시에 연결된 디바이스의 성능을 최적화합니다. 기업이 멀티 클라우드 및 하이브리드 클라우드 전략을 채택함에 따라 ITOM 툴은 다양한 인프라를 관리하고, 리소스 배분을 개선하며, 운영 조정을 강화하는 데 필수적입니다. 비용 최적화 추진은 자동화, 효율적인 자원 활용 및 비용 절감을 위해 ITOM 도입을 더욱 가속화할 것입니다.

엣지 컴퓨팅과 5G 네트워크의 등장은 새로운 기회와 도전을 가져왔고, 저지연과 고속 연결을 보장하는 고급 ITOM 도구가 필요하며, AIOps는 이상 감지 및 예지보전과 같은 작업을 자동화하여 IT 운영을 혁신하고 운영 효율성을 향상시키고 있습니다. 지속가능성에 대한 노력도 점점 더 중요해지고 있으며, 기업들은 ITOM 소프트웨어를 도입하여 에너지 소비를 모니터링하고 데이터센터의 탄소 발자국을 줄이고 있습니다. 또한, 원격 근무로의 전환으로 IT의 복잡성이 증가함에 따라 ITOM 소프트웨어는 원격 인프라를 관리하고 비즈니스 연속성을 보장하며 원격 근무 환경을 개선하는 데 필수적인 역할을 하고 있습니다.

ITOM 소프트웨어 시장 : 지역 변동 분석, 2023년·2030년
북미
- 기업 규모별, 2017년-2030년
- 전개 형태별, 2017년-2030년
- 업계별, 2017년-2030년
- 미국
- 캐나다
- 멕시코
유럽
- 기업 규모별, 2017년-2030년
- 전개 형태별, 2017년-2030년
- 업계별, 2017년-2030년
- 독일
- 영국
- 프랑스
아시아태평양
- 기업 규모별, 2017년-2030년
- 전개 형태별, 2017년-2030년
- 업계별, 2017년-2030년
- 중국
- 일본
- 인도
- 호주
- 한국
라틴아메리카
- 기업 규모별, 2017년-2030년
- 전개 형태별, 2017년-2030년
- 업계별, 2017년-2030년
- 브라질
중동 및 아프리카
- 기업 규모별, 2017년-2030년
- 전개 형태별, 2017년-2030년
- 업계별, 2017년-2030년
- 사우디아라비아
- 아랍에미리트(UAE)
- 남아프리카공화국

제8장 경쟁 구도

기업 분류
기업의 시장 포지셔닝
기업 히트맵 분석
전략 매핑
기업 개요/리스트
- BMC SOFTWARE, INC
- CISCO SYSTEMS, INC.
- ELASTICSEARCH B.V.
- FRESHWORKS INC.
- IBM CORPORATION
- MICROSOFT
- SERVICENOW
- SPLUNK INC.
- ZOHO CORPORATION PVT. LTD.
- SOLARWINDS WORLDWIDE, LLC.

LSH 24.11.12

Market Size & Trends:

The global IT operations management software market size was estimated at USD 50.72 billion in 2023 and is projected to grow at a CAGR of 10.9% from 2024 to 2030,driven by the digital transformation across industries and the adoption of cloud and hybrid IT environments. Growing demand for automation and AI solutions is enhancing operational efficiency, while the need for improved user experience and regulatory compliance is fueling further adoption of IT operations management (ITOM) tools. These solutions are increasingly essential for managing complex IT ecosystems and ensuring performance, security, and service continuity. Enterprises are investing in advanced ITOM technologies to address rising IT complexity, optimize operations, and meet evolving security and compliance requirements.

The adoption of DevOps practices, expansion of IoT, and demand for real-time data analytics are driving the need for ITOM software as organizations strive to streamline operations and enhance decision-making. ITOM solutions help manage the growing complexity of IT environments, ensuring smooth collaboration between development and operations teams while optimizing the performance of connected devices. As businesses adopt multi-cloud and hybrid cloud strategies, ITOM tools are essential for managing diverse infrastructures, improving resource allocation, and enhancing operational coordination. The push for cost optimization further accelerates ITOM adoption, enabling automation, efficient resource utilization, and cost savings.

The rise of edge computing and 5G networks presents new opportunities and challenges, requiring advanced ITOM tools to ensure low latency and high-speed connectivity. AIOps is transforming IT operations by automating tasks such as anomaly detection and predictive maintenance, enhancing operational efficiency. Sustainability efforts are also gaining importance, with organizations adopting ITOM software to monitor energy consumption and reduce carbon footprints in data centers. In addition, the shift to remote work has increased IT complexity, making ITOM software essential for managing remote infrastructures, ensuring business continuity, and enhancing the remote workforce experience.

Global IT Operations Management Software Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global IT operations management (ITOM) software market report based on enterprise size, vertical, deployment, and region.

Enterprise Size Outlook (Revenue, USD Billion, 2017 - 2030)
Large Enterprises
Small & Medium Enterprises (SMEs)
Vertical Outlook (Revenue, USD Billion, 2017 - 2030)
BFSI
Healthcare
Retail & E-Commerce
IT & Telecom
Energy & Utilities
Government & Public Sector
Others
Deployment Outlook (Revenue, USD Billion, 2017 - 2030)
Cloud
On-Premises
Regional Outlook (Revenue, USD Billion, 2017 - 2030)
North America
- U.S.
- Canada
- Mexico
Europe
- UK
- Germany
- France
Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
Latin America
- Brazil
MEA
- UAE
- South Africa
- KSA

Chapter 1. Methodology and Scope

1.1. Research Methodology
1.2. Research Scope and Assumptions
1.3. Information Procurement
- 1.3.1. Purchased database
- 1.3.2. GVR's internal database
- 1.3.3. Secondary sources & third-party perspectives
- 1.3.4. Primary research
1.4. Information analysis
- 1.4.1. Data analysis models
1.5. Market Formulation & Data Visualization
1.6. Data Validation & Publishing

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segmental Outlook
2.3. Competitive Insights

Chapter 3. Market Variables, Trends, and Scope

3.1. Market Lineage
3.2. Industry Value Chain Analysis
3.3. ITOM Software Market - Market Dynamics
- 3.3.1. Market driver analysis
  - 3.3.1.1. Increasing complexity of it environments
  - 3.3.1.2. Rising demand for cloud optimization and management
- 3.3.2. Market restraint analysis
  - 3.3.2.1. High initial costs
- 3.3.3. Industry challenges
- 3.3.4. Industry opportunities
3.4. Business Environmental Tools Analysis: ITOM Software Market
- 3.4.1. PORTER'S five forces analysis
  - 3.4.1.1. Bargaining Power of Suppliers
  - 3.4.1.2. Bargaining Power of Buyers
  - 3.4.1.3. Threat of Substitution
  - 3.4.1.4. Threat of New Entrants
  - 3.4.1.5. Competitive Rivalry
- 3.4.2. PESTLE Analysis
  - 3.4.2.1. Political Landscape
  - 3.4.2.2. Economic Landscape
  - 3.4.2.3. Social Landscape
  - 3.4.2.4. Technology Landscape
  - 3.4.2.5. Environmental Landscape
  - 3.4.2.6. Legal Landscape

Chapter 4. ITOM Software Market: Enterprise Size Estimates & Trend AnalysisITOM Software Market, by Enterprise Size: Key Takeaways

4.1. ITOM Software Market: Enterprise Size Movement Analysis, 2023 & 2030
4.2. Large Enterprises
- 4.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
4.3. Small & Medium Enterprise (SMEs)
- 4.3.1. Market estimates and forecasts, 2017 - 2030 (USD Million)

Chapter 5. ITOM Software Market: Vertical Estimates & Trend AnalysisITOM software market, by vertical: key takeaways

5.1. ITOM software market: vertical movement analysis, 2023 & 2030
5.2. BFSI
- 5.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
5.3. Healthcare
- 5.3.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
5.4. Retail & E-commerce
- 5.4.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
5.5. IT & Telecom
- 5.5.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
5.6. Energy & Utilities
- 5.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
5.7. Government & Public sector
- 5.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
5.8. Others
- 5.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)

Chapter 6. ITOM Software Market: Deployment Estimates & Trend AnalysisITOM Software Market, by Deployment: Key Takeaways

6.1. ITOM Software Market: Deployment Movement Analysis, 2023 & 2030
6.2. Cloud
- 6.2.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
6.3. On-Premises
- 6.3.1. Market estimates and forecasts, 2017 - 2030 (USD Million)

Chapter 7. ITOM Software Market: Regional Estimates & Trend Analysis

7.1. ITOM Software Market: Regional Movement Analysis, 2023 & 2030
7.2. North America
- 7.2.1. Market estimates and forecasts, 2017 - 2030 (USD million)
- 7.2.2. North America market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.2.3. North America ITOM softwares market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.2.4. North America ITOM softwares market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.2.5. North America ITOM softwares market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.2.6. U.S.
  - 7.2.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.2.6.2. U.S. ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.2.6.3. U.S. ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.2.6.4. U.S. ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.2.7. Canada
  - 7.2.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.2.7.2. Canada ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.2.7.3. Canada ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.2.7.4. Canada ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.2.8. Mexico
  - 7.2.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.2.8.2. Mexico ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.2.8.3. Mexico ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.2.8.4. Mexico ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
7.3. Europe
- 7.3.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.3.2. Europe market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.3.3. Europe ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.3.4. Europe ITOM softwares market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.3.5. Europe ITOM softwares market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.3.6. Germany
  - 7.3.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.3.6.2. Germany ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.3.6.3. Germany ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.3.6.4. Germany ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.3.7. UK
  - 7.3.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.3.7.2. UK ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.3.7.3. UK ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.3.7.4. UK ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.3.8. France
  - 7.3.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.3.8.2. France ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.3.8.3. France ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.3.8.4. France ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
7.4. Asia Pacific
- 7.4.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.2. Asia Pacific market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.4.3. Asia Pacific ITOM softwares market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.4.4. Asia Pacific ITOM softwares market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.4.5. Asia Pacific ITOM softwares market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.6. China
  - 7.4.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.4.6.2. China ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.4.6.3. China ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.4.6.4. China ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.7. Japan
  - 7.4.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.4.7.2. Japan ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.4.7.3. Japan ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.4.7.4. Japan ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.8. India
  - 7.4.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.4.8.2. India ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.4.8.3. India ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.4.8.4. India ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.9. Australia
  - 7.4.9.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.4.9.2. Australia ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.4.9.3. Australia ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.4.9.4. Australia ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.4.10. South Korea
  - 7.4.10.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.4.10.2. South Korea ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.4.10.3. South Korea ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.4.10.4. South Korea ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
7.5. Latin America
- 7.5.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.5.2. Latin America market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.5.3. Latin America ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.5.4. Latin America ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.5.5. Latin America ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.5.6. Brazil
  - 7.5.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.5.6.2. Brazil ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.5.6.3. Brazil ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.5.6.4. Brazil ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
7.6. Middle East & Africa
- 7.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.6.2. Middle East & Africa market estimates and forecasts, 2017 - 2030 (USD Million)
- 7.6.3. Middle East & Africa ITOM softwares market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
- 7.6.4. Middle East & Africa ITOM softwares market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
- 7.6.5. Middle East & Africa ITOM softwares market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.6.6. KSA
  - 7.6.6.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.6.6.2. KSA ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.6.6.3. KSA ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.6.6.4. KSA ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.6.7. UAE
  - 7.6.7.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.6.7.2. UAE ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.6.7.3. UAE ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.6.7.4. UAE ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)
- 7.6.8. SOUTH AFRICA
  - 7.6.8.1. Market estimates and forecasts, 2017 - 2030 (USD Million)
  - 7.6.8.2. South Africa ITOM software market estimates and forecast, by enterprise size, 2017 - 2030 (USD Million)
  - 7.6.8.3. South Africa ITOM software market estimates and forecast, by deployment, 2017 - 2030 (USD Million)
  - 7.6.8.4. South Africa ITOM software market estimates and forecast, by vertical, 2017 - 2030 (USD Million)

Chapter 8. Competitive Landscape

8.1. Company categorization
8.2. Company market positioning
8.3. Company heat map analysis
8.4. Strategy mapping
8.5. Company profiles/listing
- 8.5.1. BMC SOFTWARE, INC
  - 8.5.1.1. Overview
  - 8.5.1.2. Financial Performance
  - 8.5.1.3. Product Benchmarking
  - 8.5.1.4. Strategic Initiatives
- 8.5.2. CISCO SYSTEMS, INC.
  - 8.5.2.1. Overview
  - 8.5.2.2. Financial Performance
  - 8.5.2.3. Product Benchmarking
  - 8.5.2.4. Strategic Initiatives
- 8.5.3. ELASTICSEARCH B.V.
  - 8.5.3.1. Overview
  - 8.5.3.2. Financial Performance
  - 8.5.3.3. Product Benchmarking
  - 8.5.3.4. Strategic Initiatives
- 8.5.4. FRESHWORKS INC.
  - 8.5.4.1. Overview
  - 8.5.4.2. Financial Performance
  - 8.5.4.3. Product Benchmarking
  - 8.5.4.4. Strategic Initiatives
- 8.5.5. IBM CORPORATION
  - 8.5.5.1. Overview
  - 8.5.5.2. Financial Performance
  - 8.5.5.3. Product Benchmarking
  - 8.5.5.4. Strategic Initiatives
- 8.5.6. MICROSOFT
  - 8.5.6.1. Overview
  - 8.5.6.2. Financial Performance
  - 8.5.6.3. Product Benchmarking
  - 8.5.6.4. Strategic Initiatives
- 8.5.7. SERVICENOW
  - 8.5.7.1. Overview
  - 8.5.7.2. Financial Performance
  - 8.5.7.3. Product Benchmarking
  - 8.5.7.4. Strategic Initiatives
- 8.5.8. SPLUNK INC.
  - 8.5.8.1. Overview
  - 8.5.8.2. Financial Performance
  - 8.5.8.3. Product Benchmarking
  - 8.5.8.4. Strategic Initiatives
- 8.5.9. ZOHO CORPORATION PVT. LTD.
  - 8.5.9.1. Overview
  - 8.5.9.2. Financial Performance
  - 8.5.9.3. Product Benchmarking
  - 8.5.9.4. Strategic Initiatives
- 8.5.10. SOLARWINDS WORLDWIDE, LLC.
  - 8.5.10.1. Overview
  - 8.5.10.2. Financial Performance
  - 8.5.10.3. Product Benchmarking
  - 8.5.10.4. Strategic Initiatives

IT 운영 관리(ITOM) 소프트웨어 시장 규모, 점유율 및 동향 분석 보고서 : 배포별, 기업 규모별, 산업별, 지역별, 부문별 예측(2024-2030년)

IT Operations Management Software Market Size, Share & Trends Analysis Report By Deployment (Cloud, On-Premises), By Enterprise Size (Large Enterprises, SMEs), By Vertical (BFSI, IT & Telecom), By Region, And Segment Forecasts, 2024 - 2030

시장 규모 및 동향 :

목차

제1장 조사 방법과 범위

제2장 주요 요약

제3장 시장 변수, 동향, 범위

제4장 ITOM 소프트웨어 시장 : 기업 규모 예측과 동향 분석, ITOM 소프트웨어 시장, 기업 규모별 : 주요 포인트

제5장 ITOM 소프트웨어 시장 : 업계 예측과 동향 분석, ITOM 소프트웨어 시장, 업계별 : 주요 포인트

제6장 ITOM 소프트웨어 시장 : 전개 예측과 동향 분석, ITOM 소프트웨어 시장, 전개 형태별 : 주요 포인트

제7장 ITOM 소프트웨어 시장 : 지역 추정·동향 분석