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Service Analytics Market Size, Share & Trends Analysis Report By Component, By Business Application, By Deployment, By Enterprise Size, By End-use, By Region, And Segment Forecasts, 2024 - 2030

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ksm 24.11.14

Service Analytics Market Size & Trends:

The global service analytics market size was estimated at USD 753.2 million in 2023 and is projected to grow at a CAGR of 15.3% from 2024 to 2030. The market growth is driven by the increasing demand for enhanced customer experiences and the growing use of AI and machine learning technologies. As businesses strive to improve customer satisfaction and loyalty, they are turning to service analytics to gain deeper insights into customer interactions, preferences, and pain points, allowing them to personalize services and resolve issues more efficiently.

The integration of AI and machine learning in service analytics enables companies to automate data analysis, predict customer behavior, and optimize service operations, leading to more informed decision-making and a competitive edge in delivering superior service.

Global Service Analytics Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the service analytics market report based on component,business application, deployment enterprise size, end use, and region:

  • Component Outlook (Revenue, USD Million, 2018 - 2030)
  • Solution
  • Services
  • Business Application Outlook (Revenue, USD Million, 2018 - 2030)
  • Field Service Analytics
  • Customer Service Analytics
  • IT Service Analytics
  • Deployment Outlook (Revenue, USD Million, 2018 - 2030)
  • On-premise
  • Cloud
  • Enterprise Size Outlook (Revenue, USD Million, 2018 - 2030)
  • SMEs
  • Large Enterprises
  • End Use Outlook (Revenue, USD Million, 2018 - 2030)
  • BFSI
  • Retail
  • Government
  • IT & Telecom
  • Healthcare
  • Manufacturing
  • Other
  • Regional Outlook (Revenue, USD Million, 2018 - 2030)
  • North America
    • U.S.
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
  • Asia Pacific
    • China
    • India
    • Japan
    • South Korea
    • Australia
  • Latin America
    • Brazil
  • Middle East & Africa
    • UAE
    • Kingdom of Saudi Arabia
    • South Africa

Table of Contents

Chapter 1. Methodology and Scope

  • 1.1. Market Segmentation and Scope
  • 1.2. Market Definitions
  • 1.3. Research Methodology
    • 1.3.1. Information Procurement
    • 1.3.2. Information or Data Analysis
    • 1.3.3. Market Formulation & Data Visualization
    • 1.3.4. Data Validation & Publishing
  • 1.4. Research Scope and Assumptions
    • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

  • 2.1. Market Outlook
  • 2.2. Segment Outlook
  • 2.3. Competitive Insights

Chapter 3. Service Analytics Variables, Trends, & Scope

  • 3.1. Market Introduction/Lineage Outlook
  • 3.2. Industry Value Chain Analysis
  • 3.3. Market Dynamics
    • 3.3.1. Market Drivers Analysis
    • 3.3.2. Market Restraints Analysis
    • 3.3.3. Industry Opportunities
  • 3.4. Service Analytics Analysis Tools
    • 3.4.1. Porter's Analysis
      • 3.4.1.1. Bargaining power of the suppliers
      • 3.4.1.2. Bargaining power of the buyers
      • 3.4.1.3. Threats of substitution
      • 3.4.1.4. Threats from new entrants
      • 3.4.1.5. Competitive rivalry
    • 3.4.2. PESTEL Analysis
      • 3.4.2.1. Political landscape
      • 3.4.2.2. Economic and Social landscape
      • 3.4.2.3. Technological landscape
      • 3.4.2.4. Environmental landscape
      • 3.4.2.5. Legal landscape

Chapter 4. Service Analytics: Component Estimates & Trend Analysis

  • 4.1. Segment Dashboard
  • 4.2. Service Analytics: Component Movement Analysis, USD Million, 2023 & 2030
  • 4.3. Solution
    • 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 4.4. Services
    • 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.4.1.1. Managed Services
        • 4.4.1.1.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
      • 4.4.1.2. Professional Services
        • 4.4.1.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 5. Service Analytics: Business Application Estimates & Trend Analysis

  • 5.1. Segment Dashboard
  • 5.2. Service Analytics: Business Application Movement Analysis, USD Million, 2023 & 2030
  • 5.3. Field Service Analytics
    • 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.4. Customer Service Analytics
    • 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 5.5. IT Service Analytics
    • 5.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 6. Service Analytics: Deployment Estimates & Trend Analysis

  • 6.1. Segment Dashboard
  • 6.2. Service Analytics: Deployment Movement Analysis, USD Million, 2023 & 2030
  • 6.3. On-premise
    • 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 6.4. Cloud
    • 6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 7. Service Analytics: Enterprise Size Estimates & Trend Analysis

  • 7.1. Segment Dashboard
  • 7.2. Service Analytics: Enterprise Size Movement Analysis, USD Million, 2023 & 2030
  • 7.3. SMEs
    • 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 7.4. Large Enterprises
    • 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 8. Service Analytics: End Use Estimates & Trend Analysis

  • 8.1. Segment Dashboard
  • 8.2. Service Analytics Share by Industry 2023 & 2030 (USD Million)
  • 8.3. BFSI
    • 8.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.4. Retail
    • 8.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.5. Government
    • 8.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.6. Telecom and IT
    • 8.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.7. Healthcare
    • 8.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.8. Manufacturing
    • 8.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)
  • 8.9. Others
    • 8.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Million)

Chapter 9. Service Analytics Market: Regional Estimates & Trend Analysis

  • 9.1. Service Analytics Market Share, By Region, 2023 & 2030, USD Million
  • 9.2. North America
    • 9.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 9.2.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.2.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.2.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.2.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.2.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.2.7. U.S.
      • 9.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.2.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.2.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.2.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.2.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.2.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.2.8. Canada
      • 9.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.2.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.2.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.2.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.2.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.2.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.2.9. Mexico
      • 9.2.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.2.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.2.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.2.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.2.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.2.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
  • 9.3. Europe
    • 9.3.1. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.3.2. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.3.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.3.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.3.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.3.6. UK
      • 9.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.3.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.3.6.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.3.6.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.3.6.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.3.6.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.3.7. Germany
      • 9.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.3.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.3.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.3.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.3.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.3.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.3.8. France
      • 9.3.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.3.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.3.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.3.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.3.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.3.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
  • 9.4. Asia Pacific
    • 9.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 9.4.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.4.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.4.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.4.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.4.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.7. China
      • 9.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.8. India
      • 9.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.9. Japan
      • 9.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.10. Australia
      • 9.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.10.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.10.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.10.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.10.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.10.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.4.11. South Korea
      • 9.4.11.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.4.11.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.4.11.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.4.11.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.4.11.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.4.11.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
  • 9.5. Latin America
    • 9.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 9.5.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.5.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.5.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.5.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.5.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.5.7. Brazil
      • 9.5.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.5.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.5.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.5.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.5.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.5.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
  • 9.6. Middle East & Africa
    • 9.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
    • 9.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
    • 9.6.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
    • 9.6.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
    • 9.6.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
    • 9.6.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.6.7. UAE
      • 9.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.6.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.6.7.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.6.7.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.6.7.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.6.7.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.6.8. Saudi Arabia
      • 9.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.6.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.6.8.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.6.8.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.6.8.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.6.8.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)
    • 9.6.9. South Africa
      • 9.6.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Million)
      • 9.6.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Million)
      • 9.6.9.3. Market estimates and forecast, by business application, 2018 - 2030 (Revenue, USD Million)
      • 9.6.9.4. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Million)
      • 9.6.9.5. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Million)
      • 9.6.9.6. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Million)

Chapter 10. Competitive Landscape

  • 10.1. Recent Developments & Impact Analysis by Key Market Participants
  • 10.2. Company Categorization
  • 10.3. Company Market Share Analysis
  • 10.4. Company Heat Map Analysis
  • 10.5. Strategy Mapping
    • 10.5.1. Expansion
    • 10.5.2. Mergers & Acquisition
    • 10.5.3. Partnerships & Collaborations
    • 10.5.4. New Product Launches
    • 10.5.5. Research And Development
  • 10.6. Company Profiles
    • 10.6.1. Centina Systems
      • 10.6.1.1. Participant's Overview
      • 10.6.1.2. Financial Performance
      • 10.6.1.3. Product Benchmarking
      • 10.6.1.4. Recent Developments
    • 10.6.2. Cloudera, Inc.
      • 10.6.2.1. Participant's Overview
      • 10.6.2.2. Financial Performance
      • 10.6.2.3. Product Benchmarking
      • 10.6.2.4. Recent Developments
    • 10.6.3. Field Squared
      • 10.6.3.1. Participant's Overview
      • 10.6.3.2. Financial Performance
      • 10.6.3.3. Product Benchmarking
      • 10.6.3.4. Recent Developments
    • 10.6.4. Microsoft
      • 10.6.4.1. Participant's Overview
      • 10.6.4.2. Financial Performance
      • 10.6.4.3. Product Benchmarking
      • 10.6.4.4. Recent Developments
    • 10.6.5. Numerify
      • 10.6.5.1. Participant's Overview
      • 10.6.5.2. Financial Performance
      • 10.6.5.3. Product Benchmarking
      • 10.6.5.4. Recent Developments
    • 10.6.6. Oracle
      • 10.6.6.1. Participant's Overview
      • 10.6.6.2. Financial Performance
      • 10.6.6.3. Product Benchmarking
      • 10.6.6.4. Recent Developments
    • 10.6.7. Paskon
      • 10.6.7.1. Participant's Overview
      • 10.6.7.2. Financial Performance
      • 10.6.7.3. Product Benchmarking
      • 10.6.7.4. Recent Developments
    • 10.6.8. Salesforce
      • 10.6.8.1. Participant's Overview
      • 10.6.8.2. Financial Performance
      • 10.6.8.3. Product Benchmarking
      • 10.6.8.4. Recent Developments
    • 10.6.9. SAP SE
      • 10.6.9.1. Participant's Overview
      • 10.6.9.2. Financial Performance
      • 10.6.9.3. Product Benchmarking
      • 10.6.9.4. Recent Developments
    • 10.6.10. ServiceNow
      • 10.6.10.1. Participant's Overview
      • 10.6.10.2. Financial Performance
      • 10.6.10.3. Product Benchmarking
      • 10.6.10.4. Recent Developments
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