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IT 서비스 아웃소싱 시장 규모, 점유율, 동향 분석 리포트 : 장소별, 최종 용도별, 서비스별, 기업 규모별, 지역별, 부문별 예측(2025-2030년)

IT Services Outsourcing Market Size, Share & Trends Analysis Report By Location (On-shore, Off-shore), By End Use (BFSI, Healthcare), By Service, By Enterprise Size, By Region, And Segment Forecasts, 2025 - 2030

발행일: 2024년 11월 | 리서치사:

Grand View Research | 페이지 정보: 영문 150 Pages | 배송안내 : 2-10일 (영업일 기준)

샘플 요청 목록에 추가

※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.

IT 서비스 아웃소싱 시장 성장과 동향

Grand View Research, Inc.의 최신 리포트에 따르면 세계의 IT 서비스 아웃소싱 시장 규모는 2030년까지 1조 2,193억 1,000만 달러에 달하며, 2025-2030년 CAGR은 8.6%로 확대할 것으로 추정됩니다.

운영 비용 절감에 대한 수요 증가와 사내 정보 기술 엔지니어 인력 부족은 예측 기간 중 IT 운영 하청 산업에서 자본 절감뿐만 아니라 우수한 품질의 솔루션을 제공하는 숙련되고 경험이 풍부한 전문가의 혜택을 누리기 위해 IT 운영 하청 산업을 주도할 것으로 예상됩니다, 핵심 정보 기술 활동이 급증하고 있습니다.

대부분의 중소기업은 인프라 용량과 애자일 방식에 제약이 있으며, IT 업무를 완전히 아웃소싱할 가능성이 높습니다. 인공지능(AI), 사물인터넷(IoT), 로봇 프로세스 자동화(RPA), 블록체인, 딥러닝과 같은 신기술에 대응하기 위한 비즈니스 모델의 급격한 변화가 시장을 주도할 것으로 예상됩니다. 온쇼어링은 예측 기간 중 상당한 비율로 성장할 가능성이 높습니다.

이것은 더 나은 신뢰성, 관리, 대응력, 시장 지식, 소통의 용이성에서 기인하는 것으로 보입니다. 기업은 오프쇼어링의 숨겨진 비용을 줄이기 위해 애플리케이션 개발 및 유지보수 서비스를 온쇼어 서비스 프로바이더에 하청을 주게 되었습니다. 기업이 핵심 비즈니스에 집중하고 기업 환경을 관리할 수 있는 능력을 최대한 발휘하여 첨단 기술을 활용할 수 있도록 업계는 IT 업무 아웃소싱의 새로운 시장을 찾으려 하고 있습니다. 그러나 캡티브 센터와 데이터 보안에 대한 우려는 성장 산업을 가로막는 걸림돌로 작용하고 있습니다.

IT 서비스 아웃소싱 시장 보고서 하이라이트

서비스 프로바이더들은 IT 아웃소싱 솔루션의 표준화로 전환하고 있습니다. 서비스 프로바이더들은 또한 대량 자동화 장비에 크게 의존하고 있으며, 이는 더 많은 기회를 창출하고 중요한 기업 용도를 지원하는 데 필요한 인력을 감소시킬 것으로 예상됩니다.
소매 및 E-Commerce 부문은 현대화된 솔루션에 대한 수요가 증가함에 따라 2025-2030년 가장 빠른 CAGR을 나타낼 것으로 예상됩니다.
아시아태평양은 숙련된 인력 확보가 용이하고, IT 솔루션의 품질이 향상되고, 프로젝트 비용이 저렴하므로 예측 기간 중 11%의 연평균 복합 성장률(CAGR)로 빠르게 성장할 것으로 예상됩니다.

부문 대시보드
IT 서비스 아웃소싱 시장 : 서비스의 변동 분석, 2024년과 2030년
최종 용도 서비스
신규 기술 서비스
데이터센터 운영
헬프데스크 서비스
- 헬프데스크 서비스
인프라 용량 서비스
매니지드 보안 오퍼레이션
네트워크 운영
기타

제5장 IT 서비스 아웃소싱 시장 : 장소별, 추정·동향 분석

부문 대시보드
IT 서비스 아웃소싱 시장 : 장소의 변동 분석, 2024년과 2030년
온쇼어
오프쇼어

제6장 IT 서비스 아웃소싱 시장 : 기업 규모별, 추정·동향 분석

부문 대시보드
IT 서비스 아웃소싱 시장 : 기업 규모의 변동 분석, 2024년과 2030년
대기업
중소기업

제7장 IT 서비스 아웃소싱 시장 : 최종 용도별, 추정·동향 분석

부문 대시보드
IT 서비스 아웃소싱 시장 : 최종 용도의 변동 분석, 2024년과 2030년
항공우주와 방위
BFSI
의료
소매업과 E-Commerce
통신·미디어
기타

제8장 IT 서비스 아웃소싱 시장 : 지역별, 추정·동향 분석

IT 서비스 아웃소싱 시장 점유율, 지역별, 2024년과 2030년
북미
- 미국
- 캐나다
- 멕시코
유럽
- 영국
- 독일
- 프랑스
아시아태평양
- 중국
- 일본
- 인도
- 한국
- 호주
라틴아메리카
- 브라질
중동 및 아프리카
- 아랍에미리트
- 사우디아라비아
- 남아프리카공화국

제9장 경쟁 구도

기업 분류
기업의 시장 포지셔닝
기업 히트맵 분석
기업 개요/상장기업
- Accenture PLC
- IBM Corporation
- Fujitsu Limited
- Hewlett Packard Enterprise Development LP
- SAP SE
- Capgemini Services SAS
- Cognizant Technology Solutions Corporation
- Infosys Limited
- NTT DATA GROUP Corporation
- Oracle Corporation

KSA 25.01.03

IT Services Outsourcing Market Growth & Trends:

The global IT services outsourcing market size is estimated to reach USD 1,219.31 billion by 2030, expanding at a CAGR of 8.6% from 2025 to 2030, according to a new report by Grand View Research, Inc. Rising need to reduce operational costs and the lack of in-house information technology engineering talent are anticipated to drive the industry over the forecast period. The IT operations subcontracting industry is witnessing an upsurge in core information technology activities, not just to save capital, but to benefit from skilled and experienced professionals to deliver superior quality solutions.

A significant number of small-to-medium businesses are likely to fully outsource their IT operations owing to their constrained infrastructure capacities and agile methodologies. Rapid transformation of business models to keep pace with the emerging technologies, such as Artificial Intelligence (AI), Internet-of-Things (IoT), Robotic Process Automation (RPA), blockchain, and deep learning, are expected to drive the market. Onshoring of IT services as against offshoring is likely to grow at a considerable rate over the forecast period.

This may be attributed to better reliability, control, responsiveness, market knowledge, and ease of communication. Companies have started subcontracting application development and maintenance services to onshore service providers to reduce hidden costs of offshoring. The industry is beholding new markets for subcontracting IT operations such that companies ensure focus on their core business and leverage advanced technologies with full capacity to manage the corporate environment. However, captive centers and data-security related concerns are a constant roadblock to the otherwise growing industry.

IT Services Outsourcing Market Report Highlights:

Service providers are shifting towards standardization of IT outsourcing solutions as against customized ones. They are also relying profoundly on mass automation devices, which will create further opportunities and decrease the workforce necessary to back critical corporate applications
The retail & e-commerce segment is expected to register the fastest CAGR from 2025 to 2030 owing to the ever-increasing demand for modernized solutions
Asia Pacific is expected to grow at the fastest CAGR of 11% during the forecast period owing to easy availability of skilled staff, a better quality of IT solutions, and low costs of projects

Chapter 1. Methodology and Scope

1.1. Market Segmentation and Scope
1.2. Market Definitions
- 1.2.1. Information analysis
- 1.2.2. Market formulation & data visualization
- 1.2.3. Data validation & publishing
1.3. Research Scope and Assumptions
- 1.3.1. List of Data Sources

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights

Chapter 3. IT Services Outsourcing Market Variables, Trends, & Scope

3.1. Market Lineage Outlook
3.2. Market Dynamics
- 3.2.1. Market Driver Analysis
- 3.2.2. Market Restraint Analysis
- 3.2.3. Location Challenge
3.3. IT Services Outsourcing Market Analysis Tools
- 3.3.1. Location Analysis - Porter's
  - 3.3.1.1. Bargaining power of the suppliers
  - 3.3.1.2. Bargaining power of the buyers
  - 3.3.1.3. Threats of substitution
  - 3.3.1.4. Threats from new entrants
  - 3.3.1.5. Competitive rivalry
- 3.3.2. PESTEL Analysis
  - 3.3.2.1. Political landscape
  - 3.3.2.2. Economic and social landscape
  - 3.3.2.3. Technological landscape

Chapter 4. IT Services Outsourcing Market: Application Estimates & Trend Analysis

4.1. Segment Dashboard
4.2. IT Services Outsourcing Market: Application Movement Analysis, 2024 & 2030 (USD Million)
4.3. End Use Services
- 4.3.1. End Use Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.4. Emerging Technology Services
- 4.4.1. Emerging Technology Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.5. Data Center Operations
- 4.5.1. Data Center Operations Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.6. Helpdesk Services
- 4.6.1. Helpdesk Services
4.7. Infrastructure Capacity Services
- 4.7.1. Infrastructure Capacity Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.8. Managed Security Operations
- 4.8.1. Managed Security Operations Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.9. Network Operations
- 4.9.1. Network Operations Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
4.10. Others
- 4.10.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. IT Services Outsourcing Market: Location Estimates & Trend Analysis

5.1. Segment Dashboard
5.2. IT Services Outsourcing Market: Location Movement Analysis, 2024 & 2030 (USD Million)
5.3. On-shore
- 5.3.1. On-shore Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
5.4. Off-shore
- 5.4.1. Off-shore Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. IT Services Outsourcing Market: Enterprise Size Estimates & Trend Analysis

6.1. Segment Dashboard
6.2. IT Services Outsourcing Market: Enterprise Size Movement Analysis, 2024 & 2030 (USD Million)
6.3. Large Enterprises
- 6.3.1. Large Enterprises Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
6.4. Small and Medium Enterprises (SME's)
- 6.4.1. Small and Medium Enterprises (SME's) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. IT Services Outsourcing Market: End Use Estimates & Trend Analysis

7.1. Segment Dashboard
7.2. IT Services Outsourcing Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
7.3. Aerospace & Defense
- 7.3.1. Aerospace & Defense Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
7.4. BFSI
- 7.4.1. BFSI Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
7.5. Healthcare
- 7.5.1. Healthcare Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
7.6. Retail & e-commerce
- 7.6.1. Retail & e-commerce Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
7.7. Telecom & Media
- 7.7.1. Telecom & Media Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
7.8. Others
- 7.8.1. Others Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. IT Services Outsourcing Market: Regional Estimates & Trend Analysis

8.1. IT Services Outsourcing Market Share, By Region, 2024 & 2030 (USD Million)
8.2. North America
- 8.2.1. North America IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.2.2. U.S.
  - 8.2.2.1. U.S. IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.2.3. Canada
  - 8.2.3.1. Canada IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.2.4. Mexico
  - 8.2.4.1. Mexico IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.3. Europe
- 8.3.1. Europe IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.3.2. UK
  - 8.3.2.1. UK IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.3.3. Germany
  - 8.3.3.1. Germany IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.3.4. France
  - 8.3.4.1. France IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.4. Asia Pacific
- 8.4.1. Asia Pacific IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.4.2. China
  - 8.4.2.1. China IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.4.3. Japan
  - 8.4.3.1. Japan IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.4.4. India
  - 8.4.4.1. India IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.4.5. South Korea
  - 8.4.5.1. South Korea IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.4.6. Australia
  - 8.4.6.1. Australia IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.5. Latin America
- 8.5.1. Latin America IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.5.2. Brazil
  - 8.5.2.1. Brazil IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
8.6. Middle East and Africa
- 8.6.1. Middle East and Africa IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.6.2. UAE
  - 8.6.2.1. UAE IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.6.3. Saudi Arabia
  - 8.6.3.1. Saudi Arabia IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)
- 8.6.4. South Africa
  - 8.6.4.1. South Africa IT Services Outsourcing Market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 9. Competitive Landscape

9.1. Company Categorization
9.2. Company Market Positioning
9.3. Company Heat Map Analysis
9.4. Company Profiles/Listing
- 9.4.1. Accenture PLC
  - 9.4.1.1. Participant's Overview
  - 9.4.1.2. Financial Performance
  - 9.4.1.3. Product Benchmarking
  - 9.4.1.4. Strategic Initiatives
- 9.4.2. IBM Corporation
  - 9.4.2.1. Participant's Overview
  - 9.4.2.2. Financial Performance
  - 9.4.2.3. Product Benchmarking
  - 9.4.2.4. Strategic Initiatives
- 9.4.3. Fujitsu Limited
  - 9.4.3.1. Participant's Overview
  - 9.4.3.2. Financial Performance
  - 9.4.3.3. Product Benchmarking
  - 9.4.3.4. Strategic Initiatives
- 9.4.4. Hewlett Packard Enterprise Development LP
  - 9.4.4.1. Participant's Overview
  - 9.4.4.2. Financial Performance
  - 9.4.4.3. Product Benchmarking
  - 9.4.4.4. Strategic Initiatives
- 9.4.5. SAP SE
  - 9.4.5.1. Participant's Overview
  - 9.4.5.2. Financial Performance
  - 9.4.5.3. Product Benchmarking
  - 9.4.5.4. Strategic Initiatives
- 9.4.6. Capgemini Services SAS
  - 9.4.6.1. Participant's Overview
  - 9.4.6.2. Financial Performance
  - 9.4.6.3. Product Benchmarking
  - 9.4.6.4. Strategic Initiatives
- 9.4.7. Cognizant Technology Solutions Corporation
  - 9.4.7.1. Participant's Overview
  - 9.4.7.2. Financial Performance
  - 9.4.7.3. Product Benchmarking
  - 9.4.7.4. Strategic Initiatives
- 9.4.8. Infosys Limited
  - 9.4.8.1. Participant's Overview
  - 9.4.8.2. Financial Performance
  - 9.4.8.3. Product Benchmarking
  - 9.4.8.4. Strategic Initiatives
- 9.4.9. NTT DATA GROUP Corporation
  - 9.4.9.1. Participant's Overview
  - 9.4.9.2. Financial Performance
  - 9.4.9.3. Product Benchmarking
  - 9.4.9.4. Strategic Initiatives
- 9.4.10. Oracle Corporation
  - 9.4.10.1. Participant's Overview
  - 9.4.10.2. Financial Performance
  - 9.4.10.3. Product Benchmarking
  - 9.4.10.4. Strategic Initiatives