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시장보고서
상품코드
1611713
세계의 콜센터 AI 시장 - 규모, 점유율, 동향 분석 보고서 : 컴포넌트별, 용도별, 전개별, 기업 규모별, 채널별, 최종 용도별, 지역별, 부문별 예측(2025-2030년)Call Center AI Market Size, Share & Trends Analysis Report By Component, By Application (Predictive Call Routing, Journey Orchestration), By Deployment, By Enterprise Size, By Channel, By End Use, By Region, And Segment Forecasts, 2025 - 2030 |
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※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.
콜센터 AI 시장의 성장과 동향
Grand View Research, Inc.의 최신 보고서에 따르면 세계 콜센터 AI 시장 규모는 2030년까지 70억 8,000만 달러에 이르며, 2025-2030년의 CAGR은 23.8%를 나타낼 것으로 예측됩니다.
최근 인공지능(AI)의 진보에 따라 기업은 이 기술을 고객 서비스 기능에 활용하고, 서비스를 이메일이나 메시징에서 AI를 탑재한 채팅봇으로 이행하여 고객 경험과 참여를 향상시키고 있습니다. 인텔리전트 가상 어시스턴트(IVA) 및 채팅봇과 같은 AI 기술은 잠재 고객에게 할인 및 쿠폰 기회를 제공하여 인간 영업 담당자가 거래를 성립하는 데 중요한 개인 터치를 제공할 수 있도록 합니다.
마찬가지로 AI는 콜센터 담당자에게 고객과 관련된 과거 데이터와 통찰력을 제공하여 귀중한 업셀과 크로스셀 기회를 제공할 수 있도록 합니다. 예를 들어 2023년 6월 스웨덴 국적기업이며 가구, 주방용품, 가정용품 등을 판매 및 설계하는 Inter IKEA Systems BV는 콜센터 직원을 인테리어 디자인 어드바이저로 변신시키기 위한 교육을 시작했습니다.
콜센터에 의한 하이브리드 비즈니스 모델의 채용은 유망한 시장 성장 기회를 기재하고 있습니다. 또는 FAQ에 대한 대응을 지원하기 위해 인간 에이전트는 더 복잡한 문제에 종사할 수 있으며, 컨택 센터는 고객 중심의 접근 방식을 제공하고 업무를 개선할 수 있습니다. 이 시스템의 효과는 예측 기간 동안 유망한 성장 기회를 제공할 것으로 기대됩니다.
에이전트는 모든 채널에서 통합 AI와 봇을 사용하여 순전히 옴니 채널 AI 기반 콜센터를 만들 수 있습니다. 콜센터 AI 산업의 주요 경쟁은 경쟁을 유지하기 위해 다른 조직과 협력하여 고객 서비스를 향상시킵니다.
예를 들어, 2021년 3월 Jio Haptik Technologies Limited는 고객과의 관계를 개선하는 소프트웨어를 만드는 서비스 지향 CRM을 다루는 저명한 기업 중 하나인 Zendesk와의 협업을 발표했습니다. Jio Haptik Technologies Limited는 AI를 활용한 자동화와 인간 노동력을 결합하여 고객 경험을 변화시킵니다. Jio Haptik Technologies Limited는 고객 서비스의 최전선이 되어 정형적인 문의를 자동화하고 대응 시간을 단축합니다.
북미가 최대 시장 점유율을 가지고 있으며 예측 기간을 통해 그 우위성을 유지할 것으로 예상됩니다. 클라우드 및 원격 기반 센터 등 콜센터 솔루션의 끊임없는 기술 진보로 급성장하고 있습니다. 투자 증가로 콜센터 업무의 변화 요건을 홍보합니다.
콜센터 AI 시장 보고서 하이라이트
- 북미는 콜센터 AI기술의 조기 도입에 의해 동 시장에서 가장 높은 점유율을 차지할 것으로 예상됩니다.
- BFSI 산업은 AI 지원 용도을 제공하는 최전선에 있습니다. 복수의 백엔드 태스크를 자동화하는 인터페이스를 기재하고 있습니다.
- 전 세계적으로 스마트폰 사용자의 보급이 진행되고 있기 때문에 예측 기간 동안 전화 부문이 최대 시장 규모를 차지할 것으로 예상됩니다.
- COVID-19의 유행에 의해 지역이나 나라를 불문하고 통화량이 급격히 증가하고 있습니다.
목차
제1장 조사 방법과 범위
제2장 주요 요약
제3장 콜센터 AI 시장의 변수, 동향, 범위
- 시장 소개/계통 전망
- 산업 밸류체인 분석
- 시장 역학
- 시장 성장 촉진요인 분석
- 시장 성장 억제요인 분석
- 산업의 기회
- 산업의 과제
- 콜센터 AI 시장 분석 도구
- Porter's Five Forces 분석
- PESTEL 분석
제4장 콜센터 AI 시장 : 컴포넌트별, 추정·동향 분석
- 부문 대시보드
- 콜센터 AI 시장 : 컴포넌트 변동 분석, 2024년과 2030년
- 솔루션
- 서비스
제5장 콜센터 AI 시장 : 용도별, 추정·동향 분석
- 부문 대시보드
- 콜센터 AI 시장 : 용도변동 분석, 2024년과 2030년
- 예측 통화 라우팅
- 저니 오케스트레이션
- 품질관리
- 감정 분석
- 노동력 관리와 선진적 스케줄 관리
- 기타
제6장 콜센터 AI 시장 : 전개별, 추정·동향 분석
- 부문 대시보드
- 콜센터 AI 시장 : 전개변동 분석, 2024년과 2030년
- 클라우드
- 온프레미스
제7장 콜센터 AI 시장 : 기업 규모별, 추정·동향 분석
- 부문 대시보드
- 콜센터 AI 시장 : 기업 규모 변동 분석, 2024년과 2030년
- 대기업
- 중소기업
제8장 콜센터 AI 시장 : 채널별, 추정·동향 분석
- 부문 대시보드
- 콜센터 AI 시장 : 채널 변동 분석, 2024년과 2030년
- 전화
- 소셜 미디어
- 채팅
- 메일 또는 텍스트
- 웹사이트
제9장 콜센터 AI 시장 : 최종 용도별, 추정·동향 분석
- 부문 대시보드
- 콜센터 AI 시장 : 최종 용도 변동 분석, 2024년과 2030년
- BFSI
- IT 및 통신
- 의료
- 소매 및 E-Commerce
- 에너지 및 유틸리티
- 여행 및 호스피탈리티
- 기타
제10장 콜센터 AI 시장 : 지역별, 추정·동향 분석
- 콜센터 AI 시장 점유율, 지역별, 2024년과 2030년
- 북미
- 컴포넌트별, 2017-2030년
- 용도별, 2017-2030년
- 전개별, 2017-2030년
- 기업 규모별, 2017-2030년
- 채널별, 2017-2030년
- 최종 용도별, 2017-2030년
- 미국
- 캐나다
- 멕시코
- 유럽
- 컴포넌트별, 2017-2030년
- 용도별, 2017-2030년
- 전개별, 2017-2030년
- 기업 규모별, 2017-2030년
- 채널별, 2017-2030년
- 최종 용도별, 2017-2030년
- 영국
- 독일
- 프랑스
- 아시아태평양
- 컴포넌트별, 2017-2030년
- 용도별, 2017-2030년
- 전개별, 2017-2030년
- 기업 규모별, 2017-2030년
- 채널별, 2017-2030년
- 최종 용도별, 2017-2030년
- 중국
- 일본
- 인도
- 한국
- 호주
- 라틴아메리카
- 컴포넌트별, 2017-2030년
- 용도별, 2017-2030년
- 전개별, 2017-2030년
- 기업 규모별, 2017-2030년
- 채널별, 2017-2030년
- 최종 용도별, 2017-2030년
- 브라질
- 중동 및 아프리카
- 컴포넌트별, 2017-2030년
- 용도별, 2017-2030년
- 전개별, 2017-2030년
- 기업 규모별, 2017-2030년
- 채널별, 2017-2030년
- 최종 용도별, 2017-2030년
- 사우디아라비아
- 아랍에미리트(UAE)
- 남아프리카
제11장 경쟁 구도
- 주요 시장 진출기업에 의한 최근의 동향과 영향 분석
- 기업 분류
- 기업의 시장 포지셔닝
- 기업 히트맵 분석
- 전략 매핑
- 기업 프로파일
- Amazon Web Services, Inc.
- Avaya LLC
- Cognigy
- Five9, Inc.
- Genesys
- Google Cloud
- IBM Corporation
- LivePerson
- Microsoft
- Nuance Communications
Call Center AI Market Growth & Trends:
The global call center AI market size is expected to reach USD 7.08 billion by 2030, registering a CAGR of 23.8% from 2025 to 2030, according to a new report by Grand View Research, Inc. With recent advances in artificial intelligence (AI), companies are using this technology in their customer service function, shifting their services from email or messaging to AI-powered chatbots to improve customer experience and engagement. AI technologies, such as intelligent virtual assistants (IVAs) and chatbots, can engage prospects with savings or coupon opportunities, permitting human sales representatives to offer that all-important personal touch to close the deal.
Similarly, AI can provide historical data and insights about a customer to call center agents, allowing them to offer valuable up-selling and cross-selling opportunities. For instance, in June 2023, Inter IKEA Systems B.V., a Swedish multinational company that sells and designs furniture, kitchen appliances, home accessories, and others, initiated the training of its call center employees to transform them into interior design advisors. The company further built an artificial intelligence technology-enabled bot named Billie for regular customer services.
The adoption of hybrid business models by call centers offers promising market growth opportunities. Hybrid models are expected to facilitate self-service and automation of business practices. The implementation of AI-enabled chatbots aids in dealing with simple customer questions and FAQs, thus freeing human agents to engage in more complex problems, enabling contact centers to offer a customer-centric approach and improve operations. The onset of COVID-19 forced companies to deploy AI-enabled hybrid ecosystems, and the system's effectiveness is expected to offer promising growth opportunities over the forecast period.
Agents can use AI and bots integrated across all channels and create a genuinely omnichannel AI-powered call center. AI software can reduce waiting time, improve customer service, and increase customer satisfaction. Key competitors in the call center AI industry are improving customer service by collaborating with other organizations to stay competitive.
For instance, in March 2021, Jio Haptik Technologies Limited announced a collaboration with Zendesk, one of the prominent companies dealing in service-oriented CRM that creates software to improve customer relationships. Through this initiative, Jio Haptik Technologies Limited will transform its customer experience by combining AI-powered automation with human labor. For companies using Zendesk, Jio Haptik Technologies Limited will serve as the frontline of customer service, automating routine inquiries and reducing response time.
North America is expected to have the largest market share and maintain its dominance throughout the forecast period. Rapid technological advancements, the presence of global vendors in the market, and the region's increasing adoption of AI solutions are some factors driving market growth. The Asia-Pacific region is growing rapidly due to constant technological advancements in call center solutions, such as analytics and reporting, customer routing, and cloud & remote-based centers. Countries like China, India, and Japan will drive the requirement for transformation in call center operations due to reduced enterprises' operational expenditure and raised investments in speech analytics and voice recognition technologies.
Call Center AI Market Report Highlights:
- North America is expected to account for the highest share in the market due to the region's early adoption of call center AI technologies. Increasing smartphone adoption and technological advances in call centers are fueling adoption across the region
- The BFSI industry is at the forefront of delivering AI-enabled applications. The sector is pioneering the use of AI-enabled intelligent chatbots and redefining the customer experience. These chatbots work with their customers to provide an interface to automate multiple back-end tasks
- Due to the increasing penetration of smartphone users worldwide, the phone segment is expected to hold the largest market size during the forecast period. Majority of the consumers prefer this mode because it provides a better user experience
- The COVID-19 pandemic has resulted in an exponential increase in call volumes across regions and countries. Call volumes at centers that provide travel and healthcare information have increased significantly in the past few years
Table of Contents
Chapter 1. Methodology and Scope
- 1.1. Market Segmentation and Scope
- 1.2. Market Definitions
- 1.3. Research Methodology
- 1.3.1. Information Procurement
- 1.3.2. Information or Data Analysis
- 1.3.3. Market Formulation & Data Visualization
- 1.3.4. Data Validation & Publishing
- 1.4. Research Scope and Assumptions
- 1.4.1. List of Data Sources
Chapter 2. Executive Summary
- 2.1. Market Outlook
- 2.2. Segment Outlook
- 2.3. Competitive Insights
Chapter 3. Call Center AI Market Variables, Trends, & Scope
- 3.1. Market Introduction/Lineage Outlook
- 3.2. Industry Value Chain Analysis
- 3.3. Market Dynamics
- 3.3.1. Market Drivers Analysis
- 3.3.2. Market Restraints Analysis
- 3.3.3. Industry Opportunities
- 3.3.4. Industry Challenges
- 3.4. Call Center AI Market Analysis Tools
- 3.4.1. Porter's Analysis
- 3.4.1.1. Bargaining power of the suppliers
- 3.4.1.2. Bargaining power of the buyers
- 3.4.1.3. Threats of substitution
- 3.4.1.4. Threats from new entrants
- 3.4.1.5. Competitive rivalry
- 3.4.2. PESTEL Analysis
- 3.4.2.1. Political landscape
- 3.4.2.2. Economic and Social landscape
- 3.4.2.3. Technological landscape
- 3.4.2.4. Environmental landscape
- 3.4.2.5. Legal landscape
- 3.4.1. Porter's Analysis
Chapter 4. Call Center AI Market: Component Estimates & Trend Analysis
- 4.1. Segment Dashboard
- 4.2. Call Center AI Market: Component Movement Analysis, 2024 & 2030 (USD Million)
- 4.3. Solution
- 4.3.1. Solution Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4. Services
- 4.4.1. Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.2. Professional Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.2.1. Professional Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.2.2. Training & Consulting Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.2.2.1. Training & Consulting Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.2.3. System Integration & Implementations Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.2.3.1. System Integration & Implementations Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.2.4. Support & Maintenance Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.2.4.1. Support & Maintenance Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.3. Managed Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 4.4.3.1. Managed Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 5. Call Center AI Market: Application Estimates & Trend Analysis
- 5.1. Segment Dashboard
- 5.2. Call Center AI Market: Application Movement Analysis, 2024 & 2030 (USD Million)
- 5.3. Predictive Call Routing
- 5.3.1. Predictive Call Routing Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 5.4. Journey Orchestration
- 5.4.1. Journey Orchestration Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 5.5. Quality Management
- 5.5.1. Quality Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 5.6. Sentiment Analysis
- 5.6.1. Sentiment Analysis Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 5.7. Workforce Management & Advanced Scheduling
- 5.7.1. Workforce Management & Advanced Scheduling Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 5.8. Others
- 5.8.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 6. Call Center AI Market: Deployment Estimates & Trend Analysis
- 6.1. Segment Dashboard
- 6.2. Call Center AI Market: Deployment Movement Analysis, 2024 & 2030 (USD Million)
- 6.3. Cloud
- 6.3.1. Cloud Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 6.4. On-premises
- 6.4.1. On-premises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 7. Call Center AI Market: Enterprise Size Estimates & Trend Analysis
- 7.1. Segment Dashboard
- 7.2. Call Center AI Market: Enterprise Size Movement Analysis, 2024 & 2030 (USD Million)
- 7.3. Large Enterprises
- 7.3.1. Large Enterprises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 7.4. SMEs
- 7.4.1. SMEs Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 8. Call Center AI Market: Channel Estimates & Trend Analysis
- 8.1. Segment Dashboard
- 8.2. Call Center AI Market: Channel Movement Analysis, 2024 & 2030 (USD Million)
- 8.3. Phone
- 8.3.1. Phone Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 8.4. Social Media
- 8.4.1. Social Media Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 8.5. Chat
- 8.5.1. Chat Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 8.6. Email or Text
- 8.6.1. Email or Text Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 8.7. Website
- 8.7.1. Website Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 9. Call Center AI Market: End Use Estimates & Trend Analysis
- 9.1. Segment Dashboard
- 9.2. Call Center AI Market: End Use Movement Analysis, 2024 & 2030 (USD Million)
- 9.3. BFSI
- 9.3.1. BFSI Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.4. IT & Telecommunication
- 9.4.1. IT & Telecommunication Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.5. Healthcare
- 9.5.1. Healthcare Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.6. Retail & E-commerce
- 9.6.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.7. Energy & Utilities
- 9.7.1. Energy & Utilities Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.8. Travel & Hospitality
- 9.8.1. Travel & Hospitality Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
- 9.9. Others
- 9.9.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
Chapter 10. Call Center AI Market: Regional Estimates & Trend Analysis
- 10.1. Call Center AI Market Share, By Region, 2024 & 2030 (USD Million)
- 10.2. North America
- 10.2.1. North America Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.2.2. North America Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.2.3. North America Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.2.4. North America Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.2.5. North America Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.2.6. North America Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.2.7. North America Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.2.8. U.S.
- 10.2.8.1. U.S. Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.2.8.2. U.S. Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.2.8.3. U.S. Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.2.8.4. U.S. Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.2.8.5. U.S. Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.2.8.6. U.S. Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.2.8.7. U.S. Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.2.9. Canada
- 10.2.9.1. Canada Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.2.9.2. Canada Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.2.9.3. Canada Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.2.9.4. Canada Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.2.9.5. Canada Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.2.9.6. Canada Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.2.9.7. Canada Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.2.10. Mexico
- 10.2.10.1. Mexico Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.2.10.2. Mexico Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.2.10.3. Mexico Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.2.10.4. Mexico Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.2.10.5. Mexico Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.2.10.6. Mexico Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.2.10.7. Mexico Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.3. Europe
- 10.3.1. Europe Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.3.2. Europe Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.3.3. Europe Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.3.4. Europe Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.3.5. Europe Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.3.6. Europe Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.3.7. Europe Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.3.8. U.K.
- 10.3.8.1. U.K. Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.3.8.2. U.K. Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.3.8.3. U.K. Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.3.8.4. U.K. Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.3.8.5. U.K. Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.3.8.6. U.K. Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.3.8.7. U.K. Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.3.9. Germany
- 10.3.9.1. Germany Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.3.9.2. Germany Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.3.9.3. Germany Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.3.9.4. Germany Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.3.9.5. Germany Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.3.9.6. Germany Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.3.9.7. Germany Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.3.10. France
- 10.3.10.1. France Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.3.10.2. France Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.3.10.3. France Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.3.10.4. France Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.3.10.5. France Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.3.10.6. Frace Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.3.10.7. Frace Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.4. Asia Pacific
- 10.4.1. Asia Pacific Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.4.2. Asia Pacific Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.4.3. Asia Pacific Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.4.4. Asia Pacific Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.4.5. Asia Pacific Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.4.6. Asia Pacific Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.4.7. Asia Pacific Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.4.8. China
- 10.4.8.1. China Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.4.8.2. China Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.4.8.3. China Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.4.8.4. China Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.4.8.5. China Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.4.8.6. China Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.4.8.7. China Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.4.9. Japan
- 10.4.9.1. Japan Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.4.9.2. Japan Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.4.9.3. Japan Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.4.9.4. Japan Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.4.9.5. Japan Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.4.9.6. Japan Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.4.9.7. Japan Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.4.10. India
- 10.4.10.1. India Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.4.10.2. India Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.4.10.3. India Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.4.10.4. India Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.4.10.5. India Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.4.10.6. India Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.4.10.7. India Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.4.11. South Korea
- 10.4.11.1. South Korea Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.4.11.2. South Korea Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.4.11.3. South Korea Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.4.11.4. South Korea Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.4.11.5. South Korea Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.4.11.6. South Korea Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.4.11.7. South Korea Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.4.12. Australia
- 10.4.12.1. Australia Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.4.12.2. Australia Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.4.12.3. Australia Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.4.12.4. Australia Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.4.12.5. Australia Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.4.12.6. Australia Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.4.12.7. Australia Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.5. Latin America
- 10.5.1. Latin America Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.5.2. Latin America Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.5.3. Latin America Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.5.4. Latin America Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.5.5. Latin America Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.5.6. Latin America Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.5.7. Latin America Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.5.8. Brazil
- 10.5.8.1. Brazil Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.5.8.2. Brazil Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.5.8.3. Brazil Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.5.8.4. Brazil Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.5.8.5. Brazil Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.5.8.6. Brazil Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.5.8.7. Brazil Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.6. Middle East and Africa
- 10.6.1. Middle East and Africa Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.6.2. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.6.3. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.6.4. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.6.5. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.6.6. Middle East and Africa Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.6.7. Middle East and Africa Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.6.8. KSA
- 10.6.8.1. KSA Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.6.8.2. KSA Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.6.8.3. KSA Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.6.8.4. KSA Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.6.8.5. KSA Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.6.8.6. KSA Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.6.8.7. KSA Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.6.9. UAE
- 10.6.9.1. UAE Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.6.9.2. UAE Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.6.9.3. UAE Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.6.9.4. UAE Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.6.9.5. UAE Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.6.9.6. UAE Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.6.9.7. UAE Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
- 10.6.10. South Africa
- 10.6.10.1. South Africa Call Center AI Market Estimates and Forecasts, 2017 - 2030 (USD Million)
- 10.6.10.2. South Africa Call Center AI Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
- 10.6.10.3. South Africa Call Center AI Market Estimates and Forecasts, by Application, 2017 - 2030 (USD Million)
- 10.6.10.4. South Africa Call Center AI Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
- 10.6.10.5. South Africa Call Center AI Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
- 10.6.10.6. South Africa Call Center AI Market Estimates and Forecasts, by Channel, 2017 - 2030 (USD Million)
- 10.6.10.7. South Africa Call Center AI Market Estimates and Forecasts, by End Use, 2017 - 2030 (USD Million)
Chapter 11. Competitive Landscape
- 11.1. Recent Developments & Impact Analysis by Key Market Participants
- 11.2. Company Categorization
- 11.3. Company Market Positioning
- 11.4. Company Heat Map Analysis
- 11.5. Strategy Mapping
- 11.6. Company Profiles
- 11.6.1. Amazon Web Services, Inc.
- 11.6.1.1. Participant's Overview
- 11.6.1.2. Financial Performance
- 11.6.1.3. Product Benchmarking
- 11.6.1.4. Recent Developments
- 11.6.2. Avaya LLC
- 11.6.2.1. Participant's Overview
- 11.6.2.2. Financial Performance
- 11.6.2.3. Product Benchmarking
- 11.6.2.4. Recent Developments
- 11.6.3. Cognigy
- 11.6.3.1. Participant's Overview
- 11.6.3.2. Financial Performance
- 11.6.3.3. Product Benchmarking
- 11.6.3.4. Recent Developments
- 11.6.4. Five9, Inc.
- 11.6.4.1. Participant's Overview
- 11.6.4.2. Financial Performance
- 11.6.4.3. Product Benchmarking
- 11.6.4.4. Recent Developments
- 11.6.5. Genesys
- 11.6.5.1. Participant's Overview
- 11.6.5.2. Financial Performance
- 11.6.5.3. Product Benchmarking
- 11.6.5.4. Recent Developments
- 11.6.6. Google Cloud
- 11.6.6.1. Participant's Overview
- 11.6.6.2. Financial Performance
- 11.6.6.3. Product Benchmarking
- 11.6.6.4. Recent Developments
- 11.6.7. IBM Corporation
- 11.6.7.1. Participant's Overview
- 11.6.7.2. Financial Performance
- 11.6.7.3. Product Benchmarking
- 11.6.7.4. Recent Developments
- 11.6.8. LivePerson
- 11.6.8.1. Participant's Overview
- 11.6.8.2. Financial Performance
- 11.6.8.3. Product Benchmarking
- 11.6.8.4. Recent Developments
- 11.6.9. Microsoft
- 11.6.9.1. Participant's Overview
- 11.6.9.2. Financial Performance
- 11.6.9.3. Product Benchmarking
- 11.6.9.4. Recent Developments
- 11.6.10. Nuance Communications
- 11.6.10.1. Participant's Overview
- 11.6.10.2. Financial Performance
- 11.6.10.3. Product Benchmarking
- 11.6.10.4. Recent Developments
- 11.6.1. Amazon Web Services, Inc.
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