정보 기술 서비스 관리 시장 규모, 점유율, 동향 분석 보고서 : 구성요소별, 기술별, 전개별, 기업 규모별, 산업별, 지역별, 부문별 예측(2025-2030년)

Information Technology Service Management Market Growth & Trends:

The global information technology service management market size is estimated to reach USD 29.93 billion by 2030, registering a CAGR of 14.4% from 2025 to 2030, according to a new report by Grand View Research, Inc. This growth is attributed to several key factors, including the widespread adoption of cloud computing and digital transformation initiatives. Businesses increasingly recognize the importance of efficiently managing their IT services, driven by a focus on enhancing customer experience and satisfaction. Moreover, the growing complexity of IT infrastructures necessitates robust ITSM solutions to streamline service delivery, reduce costs, and ultimately boost customer satisfaction, making ITSM a vital component of modern business strategies. As businesses continue to navigate the evolving landscape of technology, ITSM solutions serve as critical enablers, allowing organizations to adapt to changing IT environments and ensure agility in responding to emerging challenges and opportunities.

ITSM is poised for continuous growth in the coming years due to the increasing complexity of IT environments, driven by organizations' growing reliance on technology. It highlights the need for structured and efficient ITSM solutions to manage these complexities effectively. Moreover, the rising significance of digital transformation necessitates ITSM to align IT services with transformation goals. Integrating AI and machine learning in ITSM automates tasks, enabling IT staff to focus on strategic initiatives. Self-service ITSM is rising, improving user satisfaction and reducing IT staff workloads. In addition, the heightened focus on IT security and compliance is driving the implementation of ITSM to enhance security postures and manage policies and procedures effectively.

DevOps and agile practices enable organizations to deliver IT services more efficiently to meet digital customer demands, with ITSM tools facilitating implementation. There's a notable shift towards customer-centricity in ITSM practices, aided by ITSM tools that enhance understanding and alignment with customer needs. Further, organizations are adopting proactive and predictive service management to prevent disruptions, with ITSM tools helping identify and resolve potential issues in advance. A transition to platform-based service management is reducing IT service delivery costs and complexity, facilitated by ITSM tools. In addition, intelligent analytics and reporting provide valuable insights, empowering organizations to enhance IT service performance and decision-making. Thus, integrating DevOps and agile practices, focusing on customer-centricity, proactive and predictive service management, platform-based service delivery, and intelligent analytics collectively drives the evolution of ITSM towards a more efficient, customer-oriented, and data-driven future.

Information Technology Service Management Market Report Highlights:

• The solutions segment dominated the market in 2024 and accounted for a revenue share of over 76.0%, as ITSM solutions are essential for businesses to manage their IT services effectively
• The cloud segment held the largest revenue share in 2024, due to the increasing adoption of cloud-based IT services. More and more businesses are moving their IT infrastructure and applications to the cloud, driving demand for cloud-based ITSM solutions
• The network management segment held the largest revenue share in 2024. Network management solutions provide a range of features to help businesses monitor, troubleshoot, and manage their networks
• The large enterprises segment led the market in 2024, due to high demand as large enterprises have complex IT infrastructures and need to manage many IT services
• North America dominated the global market with a revenue share of 40% in 2024. However, Asia Pacific is projected to grow at the highest CAGR over the forecast period.

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. ITSM Market Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Industry Opportunities
  • 3.3.4. Industry Challenges
• 3.4. ITSM Market Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
    • 3.4.1.5. Competitive rivalry
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. ITSM Market: Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. ITSM Market: Component Movement Analysis, USD Million, 2024 & 2030
• 4.3. Solution
  • 4.3.1. Solution Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 4.4. Services
  • 4.4.1. Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 5. ITSM Market: Technology Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. ITSM Market: Technology Movement Analysis, USD Million, 2024 & 2030
• 5.3. Configuration Management
  • 5.3.1. Configuration Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 5.4. Performance Management
  • 5.4.1. Performance Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 5.5. Network Management
  • 5.5.1. Network Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 5.6. Database Management System
  • 5.6.1. Database Management System Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 5.7. Other Applications
  • 5.7.1. Other Applications Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 6. ITSM Market: Deployment Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. ITSM Market: Deployment Movement Analysis, USD Million, 2024 & 2030
• 6.3. Cloud
  • 6.3.1. Cloud Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 6.4. On-Premises
  • 6.4.1. On-Premises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 7. ITSM Market: Enterprise Size Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. ITSM Market: Enterprise Size Movement Analysis, USD Million, 2024 & 2030
• 7.3. SMEs
  • 7.3.1. SMEs Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 7.4. Large Enterprises
  • 7.4.1. Large Enterprises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 8. ITSM Market: Vertical Estimates & Trend Analysis

• 8.1. Segment Dashboard
• 8.2. ITSM Market: Vertical Movement Analysis, USD Million, 2024 & 2030
• 8.3. BFSI
  • 8.3.1. BFSI Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 8.4. Healthcare
  • 8.4.1. Healthcare Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 8.5. Retail & E-Commerce
  • 8.5.1. Retail & E-Commerce Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 8.6. IT & Telecom
  • 8.6.1. IT & Telecom Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 8.7. Energy & Utilities
  • 8.7.1. Energy & Utilities Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 8.8. Government
  • 8.8.1. Government Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 8.9. Others
  • 8.9.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 9. ITSM Market: Regional Estimates & Trend Analysis

• 9.1. ITSM Market Share, By Region, 2024 & 2030, USD Million
• 9.2. North America
  • 9.2.1. North America ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.2.2. North America ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 9.2.3. North America ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 9.2.4. North America ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  • 9.2.5. North America ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 9.2.6. North America ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.2.7. U.S.
    • 9.2.7.1. U.S. ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.2.7.2. U.S. ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.2.7.3. U.S. ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.2.7.4. U.S. ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.2.7.5. U.S. ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.2.7.6. U.S. ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.2.8. Canada
    • 9.2.8.1. Canada ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.2.8.2. Canada ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.2.8.3. Canada ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.2.8.4. Canada ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.2.8.5. Canada ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.2.8.6. Canada ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.2.9. Mexico
    • 9.2.9.1. Mexico ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.2.9.2. Mexico ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.2.9.3. Mexico ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.2.9.4. Mexico ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.2.9.5. Mexico ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.2.9.6. Mexico ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
• 9.3. Europe
  • 9.3.1. Europe ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.3.2. Europe ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 9.3.3. Europe ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 9.3.4. Europe ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  • 9.3.5. Europe ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 9.3.6. Europe ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.3.7. U.K.
    • 9.3.7.1. U.K. ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.3.7.2. U.K. ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.3.7.3. U.K. ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.3.7.4. U.K. ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.3.7.5. U.K. ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.3.7.6. U.K. ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.3.8. Germany
    • 9.3.8.1. Germany ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.3.8.2. Germany ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.3.8.3. Germany ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.3.8.4. Germany ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.3.8.5. Germany ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.3.8.6. Germany ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.3.9. France
    • 9.3.9.1. France ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.3.9.2. France ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.3.9.3. France ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.3.9.4. France ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.3.9.5. France ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.3.9.6. Frace ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
• 9.4. Asia Pacific
  • 9.4.1. Asia Pacific ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.4.2. Asia Pacific ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 9.4.3. Asia Pacific ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 9.4.4. Asia Pacific ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  • 9.4.5. Asia Pacific ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 9.4.6. Asia Pacific ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.4.7. China
    • 9.4.7.1. China ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.4.7.2. China ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.4.7.3. China ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.4.7.4. China ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.4.7.5. China ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.4.7.6. China ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.4.8. Japan
    • 9.4.8.1. Japan ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.4.8.2. Japan ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.4.8.3. Japan ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.4.8.4. Japan ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.4.8.5. Japan ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.4.8.6. Japan ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.4.9. India
    • 9.4.9.1. India ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.4.9.2. India ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.4.9.3. India ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.4.9.4. India ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.4.9.5. India ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.4.9.6. India ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.4.10. South Korea
    • 9.4.10.1. South Korea ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.4.10.2. South Korea ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.4.10.3. South Korea ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.4.10.4. South Korea ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.4.10.5. South Korea ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.4.10.6. South Korea ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.4.11. Australia
    • 9.4.11.1. Australia ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.4.11.2. Australia ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.4.11.3. Australia ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.4.11.4. Australia ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.4.11.5. Australia ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.4.11.6. Australia ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
• 9.5. Latin America
  • 9.5.1. Latin America ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.5.2. Latin America ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 9.5.3. Latin America ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 9.5.4. Latin America ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  • 9.5.5. Latin America ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 9.5.6. Latin America ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.5.7. Brazil
    • 9.5.7.1. Brazil ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.5.7.2. Brazil ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.5.7.3. Brazil ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.5.7.4. Brazil ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.5.7.5. Brazil ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.5.7.6. Brazil ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
• 9.6. Middle East and Africa
  • 9.6.1. Middle East and Africa ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.6.2. Middle East and Africa ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 9.6.3. Middle East and Africa ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 9.6.4. Middle East and Africa ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
  • 9.6.5. Middle East and Africa ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 9.6.6. Middle East and Africa ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.6.7. KSA
    • 9.6.7.1. KSA ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.6.7.2. KSA ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.6.7.3. KSA ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.6.7.4. KSA ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.6.7.5. KSA ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.6.7.6. KSA ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.6.8. UAE
    • 9.6.8.1. UAE ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.6.8.2. UAE ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.6.8.3. UAE ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.6.8.4. UAE ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.6.8.5. UAE ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.6.8.6. UAE ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 9.6.9. South Africa
    • 9.6.9.1. South Africa ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 9.6.9.2. South Africa ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 9.6.9.3. South Africa ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 9.6.9.4. South Africa ITSM Market Estimates and Forecasts, by Deployment, 2017 - 2030 (USD Million)
    • 9.6.9.5. South Africa ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 9.6.9.6. South Africa ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)

Chapter 10. Competitive Landscape

• 10.1. Recent Developments & Impact Analysis by Key Market Participants
• 10.2. Company Categorization
• 10.3. Company Market Positioning
• 10.4. Company Heat Map Analysis
• 10.5. Strategy Mapping
• 10.6. Company Profiles
  • 10.6.1. Atlassian
    • 10.6.1.1. Overview
    • 10.6.1.2. Financial Performance
    • 10.6.1.3. Product Benchmarking
    • 10.6.1.4. Strategic Initiatives
  • 10.6.2. BMC Software, INC
    • 10.6.2.1. Overview
    • 10.6.2.2. Financial Performance
    • 10.6.2.3. Product Benchmarking
    • 10.6.2.4. Strategic Initiatives
  • 10.6.3. Broadcom
    • 10.6.3.1. Overview
    • 10.6.3.2. Financial Performance
    • 10.6.3.3. Product Benchmarking
    • 10.6.3.4. Strategic Initiatives
  • 10.6.4. Cloud SOFTWARE GROUP, INC
    • 10.6.4.1. Overview
    • 10.6.4.2. Financial Performance
    • 10.6.4.3. Product Benchmarking
    • 10.6.4.4. Strategic Initiatives
  • 10.6.5. Freshworks INC.
    • 10.6.5.1. Overview
    • 10.6.5.2. Financial Performance
    • 10.6.5.3. Product Benchmarking
    • 10.6.5.4. Strategic Initiatives
  • 10.6.6. Hewlett PACKARD ENTERPRISE DEVELOPMENT LP
    • 10.6.6.1. Overview
    • 10.6.6.2. Financial Performance
    • 10.6.6.3. Product Benchmarking
    • 10.6.6.4. Strategic Initiatives
  • 10.6.7. IBM Corporation
    • 10.6.7.1. Overview
    • 10.6.7.2. Financial Performance
    • 10.6.7.3. Product Benchmarking
    • 10.6.7.4. Strategic Initiatives
  • 10.6.8. Ivanti.
    • 10.6.8.1. Overview
    • 10.6.8.2. Financial Performance
    • 10.6.8.3. Product Benchmarking
    • 10.6.8.4. Strategic Initiatives
  • 10.6.9. OPEN TEXT
    • 10.6.9.1. Overview
    • 10.6.9.2. Financial Performance
    • 10.6.9.3. Product Benchmarking
    • 10.6.9.4. Strategic Initiatives
  • 10.6.10. ServiceNow.
    • 10.6.10.1. Overview
    • 10.6.10.2. Financial Performance
    • 10.6.10.3. Product Benchmarking
    • 10.6.10.4. Strategic Initiatives
  • 10.6.11. Thales
    • 10.6.11.1. Overview
    • 10.6.11.2. Financial Performance
    • 10.6.11.3. Product Benchmarking
    • 10.6.11.4. Recent Developments