AI 음성 에이전트 시장 규모, 점유율, 동향 분석 보고서 : 에이전트 유형별, 용도별, 최종 용도별, 지역별, 부문별 예측(2026-2033년)

AI Voice Agents Market Summary

The global AI voice agents market size was estimated at USD 2.54 billion in 2025 and is projected to reach USD 35.24 billion by 2033, growing at a CAGR of 39.0% from 2026 to 2033. The market is growing rapidly as voice-enabled technologies the increasingly adopted across industries.

Businesses are using AI voice agents to enhance customer service, automate operations, and improve user experience. Rising advancements in natural language processing and AI integration are further accelerating market expansion. Voice adoption is increasing the overall use of AI agents as businesses expand automation beyond chat into voice-based interactions. Companies are adopting unified AI systems that function across voice, chat, and SMS, accelerating AI deployment across industries. The growing need for seamless omnichannel communication is driving organizations to implement more advanced, scalable conversational AI solutions. As businesses strive to minimize missed calls and maintain 24/7 engagement, voice-enabled AI agents are being increasingly implemented. This integration across communication channels is contributing to higher enterprise adoption and steady expansion of the AI agent market. For instance, in June 2025, LocaliQ, the digital marketing solutions business of Gannett Co., Inc., launched the Dash AI Voice Agent to enhance prospect engagement through real-time, conversational voice automation. The solution extends Dash's existing AI capabilities from SMS to voice, enabling businesses to capture, qualify, and convert inbound calls through an omnichannel platform.

The demand for affordable, enterprise-grade AI solutions among small and mid-sized businesses is steadily increasing. Earlier, advanced AI tools were mostly adopted by large corporations due to high costs and technical complexity. Now, scalable and cost-effective platforms are making AI accessible to smaller firms. This wider accessibility is expanding the overall customer base for AI vendors. Market adoption is growing beyond large enterprises into the broader SME segment. This trend is contributing to consistent expansion in the overall AI voice agent market. For instance, in May 2025, Omnisenti, a software company in Australia, launched a Voice-First AI Assistant Platform designed for small and mid-sized Australian businesses, combining secure voice automation with proprietary knowledge integration and role-based AI agents. The platform features its Intelligent Virtual Assistant Chawowa, SmartAsk knowledge engine, TeamMates functional agents, and a Private Multi-Agent Control Platform (MCP) to enable scalable, business-specific voice AI deployment with minimal IT complexity.

Faster deployment models are becoming a major focus in the AI voice agents market. Businesses increasingly prefer solutions that can be implemented in days instead of months. Long deployment cycles often delay operational improvements and customer service enhancements. Modern AI platforms are designed with simplified onboarding processes. Many solutions now offer plug-and-play configurations to reduce setup complexity. Cloud-based infrastructure helps eliminate the need for heavy hardware installations. Pre-built integrations with CRM and ERP systems further speed up implementation. Vendors are also offering modular designs that allow businesses to start small and expand gradually. Reduced dependency on large IT teams makes adoption easier for smaller organizations. Quick deployment lowers initial operational disruption. It also enables faster automation of inbound and outbound customer interactions. Overall, rapid implementation models are supporting broader and faster adoption of AI voice agents across industries.

Global AI Voice Agents Market Report Segmentation

This report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2021 to 2033. For this study, Grand View Research has segmented the global AI Voice Agents market report based on agent type, application, end use, and region:

• Agent Type Outlook (Revenue, USD Billion, 2021-2033)
• Inbound Voice Agents
• Outbound Voice Agents
• Hybrid Voice Agents
• Application Outlook (Revenue, USD Billion, 2021-2033)
• Customer Support Automation
• Appointment Scheduling
• Lead Qualification
• Payment Reminders
• Order Tracking
• End Use Outlook (Revenue, USD Billion, 2021-2033)
• BFSI
• Healthcare
• Telecom
• Retail
• Others
• Regional Outlook (Revenue, USD Billion, 2021-2033)
• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • UK
  • Germany
  • France
• Asia Pacific
  • China
  • Japan
  • India
  • Australia
  • South Korea
• Latin America
  • Brazil
• Middle East and Africa (MEA)
  • KSA
  • UAE
  • South Africa

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definition
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. AI Voice Agents Market Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Market Dynamics
  • 3.2.1. Market Driver Analysis
  • 3.2.2. Market Restraint Analysis
  • 3.2.3. Industry Challenge
• 3.3. AI Voice Agents Market Analysis Tools
  • 3.3.1. Porter's Analysis
  • 3.3.2. PESTEL Analysis

Chapter 4. AI Voice Agents market: Agent Type Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. AI Voice Agents market: Agent Type Movement Analysis, 2025 & 2033 (USD Billion)
• 4.3. Inbound Voice Agents
  • 4.3.1. Inbound Voice Agents AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 4.4. Outbound Voice Agents
  • 4.4.1. Outbound Voice Agents AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 4.5. Hybrid Voice Agents
  • 4.5.1. Hybrid Voice Agents AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 5. AI Voice Agents market: Application Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. AI Voice Agents market: Application Movement Analysis, 2025 & 2033 (USD Billion)
• 5.3. Customer Support Automation
  • 5.3.1. Customer Support Automation AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 5.4. Appointment Scheduling
  • 5.4.1. Appointment Scheduling AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 5.5. Lead Qualification
  • 5.5.1. Lead Qualification AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 5.6. Payment Reminders
  • 5.6.1. Payment Reminders AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 5.7. Order Tracking
  • 5.7.1. Order Tracking Agents AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 6. AI Voice Agents market: End Use Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. AI Voice Agents market: End Use Movement Analysis, 2025 & 2033 (USD Billion)
• 6.3. BFSI
  • 6.3.1. BFSI AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 6.4. Healthcare
  • 6.4.1. Healthcare AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 6.5. Telecom
  • 6.5.1. Telecom AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 6.6. Retail
  • 6.6.1. Retail AI Voice Agents market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 6.7. Others
  • 6.7.1. Others Agents AI Voice Agents Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 7. AI Voice Agents Market: Regional Estimates & Trend Analysis

• 7.1. AI Voice Agents Market Share, By Region, 2025 & 2033, USD Billion
• 7.2. North America
  • 7.2.1. North America AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.2.2. U.S.
    • 7.2.2.1. U.S. AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.2.3. Canada
    • 7.2.3.1. Canada AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.2.4. Mexico
    • 7.2.4.1. Mexico AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.3. Europe
  • 7.3.1. Europe AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.3.2. UK
    • 7.3.2.1. UK AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.3.3. Germany
    • 7.3.3.1. Germany AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.3.4. France
    • 7.3.4.1. France AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.4. Asia Pacific
  • 7.4.1. Asia Pacific AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.4.2. China
    • 7.4.2.1. China AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.4.3. Japan
    • 7.4.3.1. Japan AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.4.4. India
    • 7.4.4.1. India AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.4.5. Australia
    • 7.4.5.1. Australia AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.4.6. South Korea
    • 7.4.6.1. South Korea AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.5. Latin America
  • 7.5.1. Latin America AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.5.2. Brazil
    • 7.5.2.1. Brazil AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
• 7.6. Middle East and Africa
  • 7.6.1. Middle East and Africa AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.6.2. KSA
    • 7.6.2.1. KSA AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.6.3. UAE
    • 7.6.3.1. UAE AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)
  • 7.6.4. South Africa
    • 7.6.4.1. South Africa AI Voice Agents Market Estimates and Forecasts, 2021 - 2033 (USD Billion)

Chapter 8. Competitive Landscape

• 8.1. Company Categorization
• 8.2. Company Market Positioning
• 8.3. Participant's Overview
• 8.4. Financial Performance
• 8.5. Agent Type Benchmarking
• 8.6. Company Heat Map Analysis
• 8.7. Strategy Mapping
• 8.8. Company Profiles/Listing
  • 8.8.1. Amazon.com, Inc.
    • 8.8.1.1. Participant's Overview
    • 8.8.1.2. Financial Performance
    • 8.8.1.3. Product Benchmarking
    • 8.8.1.4. Recent Developments
  • 8.8.2. Cisco Systems, Inc.
    • 8.8.2.1. Participant's Overview
    • 8.8.2.2. Financial Performance
    • 8.8.2.3. Product Benchmarking
    • 8.8.2.4. Recent Developments
  • 8.8.3. Google LLC
    • 8.8.3.1. Participant's Overview
    • 8.8.3.2. Financial Performance
    • 8.8.3.3. Product Benchmarking
    • 8.8.3.4. Recent Developments
  • 8.8.4. IBM Corporation
    • 8.8.4.1. Participant's Overview
    • 8.8.4.2. Financial Performance
    • 8.8.4.3. Product Benchmarking
    • 8.8.4.4. Recent Developments
  • 8.8.5. RingCentral, Inc.
    • 8.8.5.1. Participant's Overview
    • 8.8.5.2. Financial Performance
    • 8.8.5.3. Product Benchmarking
    • 8.8.5.4. Recent Developments
  • 8.8.6. OpenAI
    • 8.8.6.1. Participant's Overview
    • 8.8.6.2. Financial Performance
    • 8.8.6.3. Product Benchmarking
    • 8.8.6.4. Recent Developments
  • 8.8.7. Microsoft
    • 8.8.7.1. Participant's Overview
    • 8.8.7.2. Financial Performance
    • 8.8.7.3. Product Benchmarking
    • 8.8.7.4. Recent Developments
  • 8.8.8. Nuance Communications
    • 8.8.8.1. Participant's Overview
    • 8.8.8.2. Financial Performance
    • 8.8.8.3. Product Benchmarking
    • 8.8.8.4. Recent Developments
  • 8.8.9. Omnisenti
    • 8.8.9.1. Participant's Overview
    • 8.8.9.2. Financial Performance
    • 8.8.9.3. Product Benchmarking
    • 8.8.9.4. Recent Developments
  • 8.8.10. Salesforce, Inc.
    • 8.8.10.1. Participant's Overview
    • 8.8.10.2. Financial Performance
    • 8.8.10.3. Product Benchmarking
    • 8.8.10.4. Recent Developments
  • 8.8.11. Verint Systems Inc.
    • 8.8.11.1. Participant's Overview
    • 8.8.11.2. Financial Performance
    • 8.8.11.3. Product Benchmarking
    • 8.8.11.4. Recent Developments