This IDC study presents a view of worldwide conversational artificial intelligence (AI) tools and technologies revenue broken down by vendor for the calendar year 2021."Following strong growth in 2020, the conversational artificial intelligence tools and technologies market saw even more significant and accelerated growth in 2021, growing 31.3% to $3.3 billion," says Hayley Sutherland, research manager, Conversational AI and Intelligent Knowledge Discovery at IDC. "2021 saw the expansion of conversational AI adoption and vendor offerings across a wide variety of use cases and channels, as well as the emergence of conversational intelligence and agent assistance as a significant subsegment, and near-constant market movement in the form of acquisitions, emerging vendors, and new and improved technological capabilities. As a result, this continues to be a crowded, competitive, and quickly evolving space."
IDC Market Share Figure
Advice for Technology Suppliers
Who Shaped the Year
- Significant Market Developments