유틸리티 부문 스마트 고객 오퍼레이션 : 분기별 업데이트(2023년 1-3월)

This IDC Market Perspective analyzes worldwide smart customer operations in the energy sector. It outlines M&As, agreements, reorganizations, and major business developments; customer care and billing events; smart metering, conservation and energy-efficiency initiatives, and sustainability projects; digital transformation; and emobility developments in 1Q23."Unpredictability has become the name of the game among utilities. The events of the past two years have been game chargers. While more immediate matters such as supply security, demand efficiency, and tariff impacts on energy consumers are drawing attention from long-term initiatives, contingent factors such as extreme drought and catastrophic weather events are vivid reminders that climate is a non-linear process that must be addressed with extreme urgency. Utilities will continue to prioritize their net-zero journeys and sustainability efforts, with affordability being of paramount importance," said Gaia Gallotti, associate research director, IDC Energy Insights.

Executive Snapshot

New Market Developments and Dynamics

• Situation Overview
  • Business Environment, 1Q23
  • Demand and Prices
    • Oil Prices
  • Electricity Prices
  • Clean Energy and Sustainability
• M&As, Agreements, Reorganizations, and Major Business Developments, 1Q23
  • U.K. Energy Firms Lose High Court Challenge Over Handling of Bulb Sale
  • Tata Power Joins Enel Group on Electricity Distribution
  • Shell USA Finalizes Acquisition of Volta
  • Octopus Energy to Create Texan Virtual Power Plant
  • GM, Ford, Google Nest Launch a Virtual Power Plant Partnership
• Customer Care and Billing, 1Q23
  • Tantalus, PayGo Partner to Help Utilities Implement Flexible Payment Solutions
• Smart Metering, 1Q23
  • Electric Co-Ops Band Together for Smart Grid Funding
  • Taiwan Power Orders AMI System With 450,000 More Smart Meters
  • Three Finnish DSOs Secure 300,000 Smart Meters, Metering SaaS
  • Romania's Delgaz Grid to Install 11,000 Smart Meters
  • CyanConnode, Montecarlo Team Up for Smart Metering in India
  • Qatar Utility Upgrades Itron MDM for Thermal Operations
  • Yorkshire Water Targets Smart Water Metering for New Housing in the U.K.
  • Saudi Aramco, Almar Water Solutions Partner for Zuluf Water Project
  • Italy's Abbanoa Advances Sardinian Smart Water Meter Campaign
• Conservation and Energy-Efficiency Initiatives and Sustainability Projects, 1Q23
  • Octopus Offers Heat Pump at Same Price as a Gas Boiler
  • Schneider Electric Launches Sustainable Home Energy Management Solution
  • Siemens Launches Connect Box, a Smart IoT Solution to Manage Small Buildings
  • Tata Power, AutoGrid Expand AI-Enabled Smart Energy Management
• Digital Transformation, 1Q23
  • AGL Deploys Customer Data Platform Using the Microsoft Cloud
  • Eneco Leverages Capgemini to Reduce Annual Carbon Footprint
  • Iberdrola Selects AWS for Digital Strategy
  • IBM Launches RFP to Help Accelerate Global Water Management Solutions
• Major eMobility Agreements, 1Q23
  • Sonnen, TenneT Power German Grid with Electric Cars
  • Iberdrola, BP to Deploy EV Charging Points in Spain and Portugal
  • BP Pulse, APCOA to Build 100 Charging Hubs in Europe
  • Recharge Chooses Driivz Platform to Manage Nordic EV Charging Network
  • Kaluza, Mitsubishi Motors Collaborate on Japan EV Smart Charging Service
  • OVO Energy Launches Kaluza-Powered Electric Vehicle Charging Plan
  • EV Stakeholder Platform to Ramp Up India's Electric Mobility Ecosystem
  • Enel X, MIDAC to Develop a Sustainable Lithium Battery Supply Chain
  • Bidgely Launches Turnkey Electric Vehicle Active Managed Charging

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