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Achieving ROI with GenAI

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This IDC Perspective provides insights on how to think about generative AI (GenAI) in the context of ROI and today's business environment, but it will not give you details on what the return on investment (ROI) for generative AI is. GenAI has flooded mindshare across all industries and markets. But as business executives examine GenAI, they are realizing that it doesn't quite fit the business models of the past. The universal tracking metric for business is ROI. But how do you apply ROI to a technology that has hundreds of use cases? GenAI is a foundational, industry-changing tech that will become part of every business. Learn more about the ROI of GenAI and the unique characteristics and challenges that are revolutionizing industry."ROI is the fundamental metric in business, but for GenAI, business executives are still drowning in the cost side of the ratio because they're not looking ahead. Executives need to think revolutionarily - not incrementally - to understand where GenAI will take them," said Ananda Chakravarty, research VP, IDC Retail Insights.

Executive Snapshot

Situation Overview

  • Rapid Growth of GenAI Is Record Breaking
    • The Technology Race with GenAI Has Started
  • The Business Value of GenAI Requires Business Outcomes
    • The Shiny New Objectification of GenAI Is More Than Cost
  • GenAI Offers Unique Characteristics That Drive Returns
  • Business Outcomes for GenAI
    • Tangible Returns and ROI for GenAI
      • Real-Time Data Structure and Categorization
      • Examples of GenAI Hard Returns
    • Intangible Returns and ROI for GenAI
      • Examples of Soft GenAI Returns
  • ROI Decision Making for GenAI
    • Technology Solution Assessment
    • Portfolio Management
    • Enterprise Strategic Management
    • Challenges to ROI for GenAI
  • ROI for GenAI Is Only One Metric

Advice for the Technology Buyer

  • Be Ready and Realize ROI with an ROI Evaluation Method
  • Strive for Continual Improvement In-House and with Partners
  • Build and Support the Right Infrastructure, Metrics, and Benchmarks for GenAI

Learn More

  • Related Research
  • Synopsis
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