차세대 비즈니스 자동화 플랫폼

This IDC Perspective discusses the evolution and future of business automation platforms, emphasizing the need for seamless integration of diverse technologies, AI-powered automation, democratization of automation, and value-driven planning. It highlights the challenges of managing complex automation technologies and the increasing importance of end-to-end process automation. The content also underscores the role of AI, particularly generative AI, in enhancing automation and the need for clear measurement of business value from automation investments."Enterprises investing in automation want seamless ways to combine diverse technologies to improve their business processes, but this life-cycle complexity is driving the cost of automation higher," according to Maureen Fleming, program vice president, IDC's AI and Automation research practice. "New approaches are needed to simplify and improve the reliability of complex business process and value stream improvements."

Executive Snapshot

Situation Overview

• Five Key Capabilities of a Next Generation Business Automation Platform
  • End-to-End Process Automation
    • KPI Performance and Customer Journeys Drive End-to-End Process Automation
  • Seamless Orchestration Across Automation Technologies
  • AI-Powered Automation
  • Democratization of Automation
  • Value-Driven Automation Planning and Business Observability

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• Related Research
• Synopsis