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This IDC Perspective discusses the importance of digital accessibility in European organizations, emphasizing its relevance in the future of work. It highlights the need for inclusive design in technology, services, and workplaces to accommodate individuals with various disabilities. The content explores the role of technology, particularly AI, in enhancing digital accessibility. It further discusses the impact of regulations such as European Union directives in shaping digital accessibility and presents examples of companies implementing related initiatives. The report concludes with advice for technology buyers on integrating digital accessibility."Digital accessibility is one of the most important - if not the most important - diversity, equity, and inclusion topics for our society. For this reason, regulatory bodies are issuing new regulations to ensure digital accessibility provides people who have any functional difficulties with the same rights as everyone else in accessing the job market and in living a decent and socially acceptable life. It is paramount that technologies enable everyone's inclusion and that no one is left behind." - Senior Research Analyst Erica Spinoni, European Future of Work and Digital Business Strategies, IDC Europe

Executive Snapshot

Situation Overview

• Digital Accessibility Status in Europe
  • What Is the Role of Technology, and Where Does It - or Can It - Have an Impact?
    • What About Employee Experience?
      • Augmentation
      • Space
      • Cultural
  • Digital Accessibility: All-Inclusive Stories - Employees and Consumers
    • Metso
    • Barclays
    • HelloFresh
  • Regulations Driving Change: The European Accessibility Act 2025 and the U.K. Scenario
  • Tech World Reaction
    • Examples of Established Tech Vendors Working on Accessibility
      • Microsoft
      • Salesforce

Advice for the Technology Buyer

Learn More

• Related Research
• Synopsis